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9043645 Malfunction analysis apparatus, malfunction analysis method, and recording medium  
A malfunction analysis apparatus (100) is provided with a malfunction-analysis processor (107), an attribute-extraction processor (108), and an outputter (105). The malfunction-analysis processor...
9043647 Fault detection and localization in data centers  
Systems and Methods for detection and localization of performance faults in data centers are described. In one embodiment, a method comprises identifying a performance fault in a data center upon...
9043646 Client selectable server-side error resolution  
An illustrative embodiment of a computer-implemented process for client selectable server-side data error resolutions receives a request from a client to perform an action on a server, identifies...
9043648 Intelligently responding to hardware failures so as to optimize system performance  
A method, system and computer program product for intelligently responding to hardware failures so as to optimize system performance. An administrative server monitors the utilization of the...
9043643 Operator message commands for testing a coupling facility  
A facility is provided to enable operator message commands from multiple, distinct sources to be provided to a coupling facility of a computing environment for processing. These commands are used,...
9037907 Operator message commands for testing a coupling facility  
A facility is provided to enable operator message commands from multiple, distinct sources to be provided to a coupling facility of a computing environment for processing. These commands are used,...
9026851 System and method for intelligent troubleshooting of in-service customer experience issues in communication networks  
The present disclosure relates to methods and systems for improving customer experience through real time troubleshooting in relation to customer experience management. In one embodiment, a...
9026852 Processing main cause errors and sympathetic errors in devices in a system  
Provided are a computer program product, system, and method for processing main cause errors and sympathetic errors in devices in a system. Error data for the devices in the system are analyzed to...
9020942 Maintenance operation instance collection apparatus, maintenance operation instance collection method, and maintenance operation instance collection program  
A maintenance operation instance collection apparatus includes: a storage unit that includes a maintenance operation instance database in which operation information obtained from a device via a...
9021304 Fault analysis rule extraction device, fault analysis rule extraction method and storage medium  
The disclosed fault analysis rule extraction device includes: an event preprocessing section and a fault analysis rule extraction section. The event preprocessing section merges, with respect to...
9021305 Processing main cause errors and sympathetic errors in devices in a system  
Provided are a computer program product, system, and method for processing main cause errors and sympathetic errors in devices in a system. Error data for the devices in the system are analyzed to...
9020877 Method and system for managing computer systems  
A management system for a computer system is disclosed. The computer system operates or includes various products (e.g., software products) that can be managed in a management system or...
9009530 Interactive, constraint-network prognostics and diagnostics to control errors and conflicts (IPDN)  
Methods for interactively preventing and detecting conflicts and errors (CEs) through prognostics and diagnostics. Centralized and Decentralized Conflict and Error Prevention and Detection (CEPD)...
9002997 Instance host configuration  
Methods and apparatus for instance host configuration are disclosed. A system includes a plurality of instance hosts configurable for resource instances of a network-accessible service, and...
9003230 Method and apparatus for cause analysis involving configuration changes  
A technique determines which configuration change(s) caused an application invocation failure of a computer application without the need for a knowledge database. To determine which configuration...
8996917 Systems and methods for testing a central controller in a centrally managed network  
Systems and methods are described herein for validating operation of a centrally managed network. A central controller is configured to manage a network, and an emulator configured to emulate one...
8990621 Fast detection and diagnosis of system outages  
Methods and arrangements for detecting and diagnosing system outages. A system outage is ascertained and aberrant user activities are categorized, as possible contributors to the system outage,...
8990625 Runtime system fault tree analysis method, system and program  
The original MCS of a system fault tree includes sufficient conditions required for a top system hazard. If a fault occurs in a component and the component is restored, the current MCS of a system...
8990629 System and methods for automated testing of functionally complex systems  
A system for automated testing of functionally complex systems, comprising a test manager module operating on a server computer, a test data storage subsystem coupled to the test manager module...
8984337 Apparatus and method for selecting candidate for failure component  
An apparatus for selecting a candidate for a failure component causing errors from a plurality of components included in a network system, the apparatus includes a processor for executing a...
8977900 Remediating events using behaviors  
Remediating events of components using behaviors via an administrator system and an administrator client. The administrator system receives an event from a component of an information technology...
8977899 Assisted device recovery  
A system for assisted device recovery is provided. The system includes a CMTS connected to a cable modem over a network. The system also includes database including a plurality of cable modem...
8977901 Generating service call patterns for systems under test  
Disclosed are various embodiments for generating a service call pattern for a system. A monitor is installed on a first and a second service call channel. Each service call channel is used by a...
8972796 Support system and method for error recovery in an electronic device  
An electronic device displaying an error recovery process includes an input unit, a display unit, a meta data transmitting unit, and a display control unit. The input unit accepts an operation of...
8972804 Point of need access to an electronic maintenance manual utilizing current machine status  
A method and system for providing point of need diagnostic information in an electronic service manual. A rendering device can be configured to transmit machine diagnostics related reports to a...
8972789 Diagnostic systems for distributed network  
A diagnostic system provides identification of symptoms in a distributed network and an engine for providing recommended rectification of error sources that correspond to the symptoms. The...
8972783 Systems and methods for fast detection and diagnosis of system outages  
Methods and arrangements for detecting and diagnosing system outages. A system outage is ascertained and aberrant user activities are categorized, as possible contributors to the system outage,...
8954802 Method and system for providing immunity to computers  
A method and system for providing immunity to a computer system wherein the system includes an immunity module, a recovery module, a maintenance module, an assessment module, and a decision...
8949668 Methods and systems for use in identifying abnormal behavior in a control system including independent comparisons to user policies and an event correlation model  
Methods and apparatus for use in identifying abnormal behavior in a control system. Operating events associated with a control system are received, and an actual behavior of the control system is...
8949669 Error detection, correction and triage of a storage array errors  
The system and method filters out benign errors and triaging errors that are not filtered. The errors that are not filtered are triaged by categorizing the error and in response to the categorized...
8949671 Fault detection, diagnosis, and prevention for complex computing systems  
A method is provided for diagnosing failures in an object-oriented software system. The method comprises collecting runtime diagnostic information; maintaining a record of the diagnostic...
8949674 Detection, diagnosis, and mitigation of software faults  
A computational geometry technique is utilized to detect, diagnose, and/or mitigate fault detection during the execution of a software application. Runtime measurements are collected and processed...
8943364 Appliance for storing, managing and analyzing problem determination artifacts  
Systems and methods of managing problem determination (PD) data provide for obtaining PD data from a plurality of data sources via an input/output (I/O) interface of a data management device and...
8935571 Visual outage management wizard plug-in  
Described herein are systems and methods related to a plug-in for a visual tool as a real-time knowledge transfer agent between network outages. One embodiment relates to a method comprises...
8935572 Remediating events using behaviors  
Remediating events of components using behaviors via an administrator system and an administrator client. The administrator system receives an event from a component of an information technology...
8934118 Image processing device which performs setting of device based on information acquired  
When a user uses an image processing device, the image processing device accesses a private PC of the user connected to a network to request acquisition of environmental information. A printer...
8930758 Automated testing of mechatronic systems  
An arrangement for providing integrated, model-based testing of industrial systems in the form of a model-based test design module, a test execution engine and an automated test infrastructure...
8930756 Grouping related errors in a distributed computing environment  
Techniques are described for detecting the occurrence of error scenarios occurring across a plurality of nodes. Embodiments retrieve a plurality of error scenario profiles. Each of the error...
8930757 Operations management apparatus, operations management method and program  
A correlation model is updated quickly in the case that monitored metrics are changed. The correlation model storing unit 112 stores a first correlation model including a correlation detected for...
8924787 Network debugging  
A debugging system used for a data center in a network is disclosed. The system includes a monitoring engine to monitor network traffic by collecting traffic information from a network controller,...
8924798 Grouping related errors in a distributed computing environment  
Techniques are described for detecting the occurrence of error scenarios occurring across a plurality of nodes. Embodiments retrieve a plurality of error scenario profiles. Each of the error...
8904234 Determination of items to examine for monitoring  
An information processing apparatus monitors one or more apparatuses based on information on multiple items acquired from the apparatuses. Information on an item #3 is associated with information...
8898522 Automated operating system test framework  
A method of automating testing of a first computing system comprises identifying a plurality of system interface elements of a second computing system; determining an untested state at the first...
8898525 Method and system for use in condition monitoring  
A condition monitoring system including at least one computing device also includes a memory device configured to store data associated with a monitored device and at least one input channel that...
8880946 Fault detection apparatus, a fault detection method and a program recording medium  
A fault detection apparatus includes a storage unit and a correlation model comparison unit. The storage unit stores correlation destruction set information which indicates correlations on which...
8880945 Customer premises equipment diagnostic, recovery, and reporting systems and methods  
Exemplary customer premises equipment (“CPE”) diagnostic, recovery, and reporting systems and methods are disclosed herein. An exemplary method includes a technical support server subsystem...
8874963 Operations management apparatus, operations management method and program thereof  
A candidate to cause a fault is identified, in case that correlation destruction is detected in some processing apparatuses or the like due to spread of the fault within a system. A correlation...
8874964 Detecting problems in content distribution  
Detecting a problem in a content distribution is disclosed. Performance information associated with a first content player is received form a first client. Performance information associated with...
8874962 Diagnostic handling server using dissatisfying item data  
A diagnostic handling server is capable of supporting users without operator support, in which the proper handling of a problem, which users know through experience, can be reflected in the...
8868973 Automating diagnoses of computer-related incidents  
A technique includes using a computer agent to observe diagnoses of computer-related incidents. Based on the observation, patterns are identified in the diagnoses, and based at least in part on...