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Match Document Document Title
8942360 Saving and forwarding customized messages  
Methods and computer-readable media provide presenting a customized message to an incoming calling party and for allowing the calling party to save or forward the customized message. A called...
8897423 Calling party's language selection based on called party's phone number  
In one embodiment, a method includes identifying a geographic location of a called party based on a phone number of the called party, entered by a calling party, and prompting the calling party...
8879711 Method and apparatus for network maintenance and supervision of a controlled on-board audio portion  
A method for network maintenance and supervision of an on-board controlled audio agent, the method constituted of: providing a plurality of audio portions, each of the provided audio portions...
8867709 Method and system for answer-mode identification of a telephony device  
A method and an apparatus for the identification of the mode of a telephony device in a network are provided. A call initiation signal is received from a mode-identifying telephony device. The...
8774371 Dynamic multiple server interactive response system  
A multiple server based interactive voice response (IVR) system in which individual IVR strings on an index computer are associated with connections to external servers, the IVR system index...
8761379 System and method for establishing voice and data connection  
A system and method for improved voice and data communication is described. One embodiment includes a method for voice and data communication, the method comprising connecting to a session server;...
8705709 Visual voicemail (VVM) recovery  
One or more devices in a visual voicemail system voicemail notification messages indicating voicemails are available for a user of the visual voicemail system and distribute the voicemail...
8706091 Attachment of rich content to a unified message left as a voicemail  
A method in one embodiment includes storing a voicemail message in a mailbox of a recipient, the voicemail message being left by a sender, and then electronically receiving one or more attachments...
8666054 Technique for continually assisting a user during an information assistance call  
Telephone users desiring directory assistance services are connected via standard telephone procedures to a directory assistance provider, such as an operator. An operator provides the destination...
8639276 Mobile telephone interactive call disposition system  
An interactive call disposition system that may operate on a mobile telephone independently of any remote or network-based information or functionality is provided. Upon receiving an incoming...
8638908 Contextual conversation processing in telecommunication applications  
A method for generating a ring tone for a given caller based on a prior conversation with that caller. A portion of a conversation with a given caller is recorded and stored in memory as a ring...
8634519 Selecting a message greeting for an unavailable party based upon contextual data associated with a contacting party  
A message greeting system receives a notification that a party is unavailable in response to a communication initiated by a contacting party. In response to receiving the notification, the message...
8577725 Telecommunication and advertising business model and method of utilizing same  
A telecommunication and advertising business model and method of utilizing same (10) that permits users to make telephone calls for a predetermined amount of time according to the destination of...
8553852 Method and apparatus for conversation based ringtone  
A method for generating a ring tone for a given caller based on a prior conversation with that caller. A portion of a conversation with a given caller is recorded and stored in memory as a ring...
8509394 Automated ringback update system  
An automated ringback update system for customizing ringback signals is disclosed. Communications devices activate and interact with the automated ringback update system via the recognition of a...
8509395 Selecting a message greeting for an unavailable party based upon contextual data associated with a contacting party  
A message greeting system receives a notification that a party is unavailable in response to a communication initiated by a contacting party. In response to receiving the notification, the message...
8503659 Method and apparatus for ringback tone replacement with downloaded audio files  
A method for network maintenance and supervision of an on-board controlled audio agent, the method constituted of: providing a plurality of audio portions, each of the provided audio portions...
8503411 Method and apparatus for providing a VoIP server in a wireless integrated devices  
A method and apparatus for handling a call using a wireless integrated access device that is compatible with Voice over ATM and Voice over DSL on a network side while being compatible with VoIP on...
8503619 Method and device for interacting with a contact  
A system allows an agent to manage an interaction between the agent and a contact using a computer system. The agent may use the computer system to selectively interleave pre-recorded script...
8494505 System and method for communication diversion notification  
A node and method for communication diversion and communication diversion notification is provided. The node has a component configured to receive notification about a communication diversion...
8494122 Interactive voice response (IVR) system call interruption handling  
Embodiments of the present invention address deficiencies of the art in respect to interactive voice response (IVR) system session management and provide a method, system and computer program...
8484086 Payment terminal device for payment data exchange  
Disclosed is a terminal device (10) for payment data exchange comprising interfaces for coupling to a point of sale devices (26), to a mobile phone (14), and to a payment center (1). The payment...
8467501 Method for playing a personalized clip  
A method of playing a personalized clip offers a choice between a clip played locally by a device associated with a terminal of a calling party and a clip played remotely by a device associated...
8462916 Method, system and device for playing enterprise color ringback tone  
A method for playing an enterprise color ringback tone is disclosed, including the following steps: establishing, by a service switching entity, a connection with a service access entity in...
8437466 Method and apparatus for resuming the sessions between client device and IVR system  
A method and apparatus for resuming a session between a client device and an IVR system in customer service. The method includes the following steps: reestablishing the session in customer...
8437453 Dynamic multiple server IVR strings  
The present invention teaches a multiple server based interactive voice response (IVR) system in which individual IVR strings on an index computer are associated with connections to external...
8391461 Caching user information in an integrated communication system  
An integrated messaging system for performing various types of messaging across different types of networks, including integrated user interfaces and administrator interfaces. Embodiments include...
8385516 Ringback blocking and replacement system  
A smart ringback blocking and replacement system for delivering and/or selectively blocking signal content from a communications network is disclosed. Communications devices interact with the...
8385514 Providing an advertisement to a calling party before ringback  
Communication networks and associated methods are disclosed that provide an advertisement or other type of informational message to a calling party before providing ringback tones. A communication...
8369491 Automated answering party identification by a voice over internet protocol network  
A server device transmits a call to a user device; receives a signal in response to the call; receives speech when the call is answered; performs an operation to determine a signal factor and...
8369843 Method of responding to an incoming communication received by a handheld device  
A method for replying to an incoming communication received by a handheld electronic device comprises detecting an incoming communication, detecting a selection of one of a number of predetermined...
8358756 Techniques for marking and manipulating voice message segments through a telephone user interface  
In one embodiment, techniques for manipulating a voice message using a telephone user interface are provided. The telephone user interface receives a mark begin segment command from a telephonic...
8359381 Method for triggered location service in SUPL  
Disclosed is an SUPL-based triggered location service which provides a triggered location service capable of pausing an ongoing session and then resuming the paused session by using a dedicated or...
8355484 Methods and apparatus for masking latency in text-to-speech systems  
A technique for masking latency in an automatic dialog system is provided. A communication is received from a user at the automatic dialog system. The communication is processed in the automatic...
8340257 Switching modes in an interactive voice response system  
A method for switching interactive modes in a menu system is disclosed. An audio interactive voice response session is established to provide audio menus to a communication device. A data session...
8341253 Method for performing SUPL based location service  
A method for performing an SUPL-based triggered location service, comprising: sending a pause message for a triggered session to a server, starting the triggered session for a triggered location...
8331551 System and method for identifying a caller using associated sounds  
A system 10 and method for identifying a caller using associated voice or sound announcements is disclosed. An associated voice announcement or announcements may be in calling party's own voice....
8311189 Method and device for enabling message responses to incoming phone calls  
A computing device is configured to receive an incoming communication from another computing device. The incoming communication may be for purpose of initiating a voice-exchange session. In...
8295466 Technique for continually assisting a user during an information assistance call  
A user may want to search for relevant information and/or conduct a transaction through an information assistance service. During an information assistance call, the user may return to an...
8238523 Method and system for providing ring back tone service by using play announcement message in intelligent network  
The present invention relates to method and system for providing a ring back tone service by using a play announcement message in an intelligent network. According to the present invention, there...
8234169 Dynamic method and apparatus for direct marketing  
Method and apparatus for direct marketing comprising establishing a first communications link between a prospective customer using a device having a unique identification number and a...
8180025 Methods and apparatus for enforcing caller listening behavior on interactive voice response applications  
An interactive voice response (IVR) system which allows a caller to barge-in on all prompts, yet still allows the caller to receive important information contained in the prompts. When a caller...
8149998 Method, system and device for playing enterprise color ringback tone  
A method for playing an enterprise color ringback tone is disclosed, including the following steps: establishing, by a service switching entity, a connection with a service access entity in...
8135822 Reporting events from multiple WS-enabled devices  
Techniques for reporting events that occur on a plurality of Web Services (WS)-enabled devices are provided. A service agent executes on a node that is separate from the plurality of WS-enabled...
8130914 Calling card having an associated pre-recorded personal greeting  
System and a method for recording a personal greeting associated with a pre-paid telephone calling card. The system and method include and involve a data storage system for storing data...
8111813 Unified greeting service for telecommunications events  
A technique is disclosed that enables a telecommunications user to initially enter a greeting message in a single media format such as either voice or text. Subsequently, this greeting message is...
8102987 Adjusting music length to expected waiting time while caller is on hold  
A method of adjusting music length to expected waiting time while a caller is on hold includes choosing one or more media selections based upon their play duration and matching the selection(s) to...
8077838 Method and voice communicator to provide a voice communication  
A method and voice communicator to provide a voice communication is described. The method may include identifying text to be communicated and automatically processing the text to generate an audio...
8068604 Method and system for event notifications  
A method for generating a ring tone for a given caller based on a prior conversation with that caller. A portion of a conversation with a given caller is recorded and stored in memory as a ring...
8050389 Method and system for automatically selecting outgoing voicemail messages  
A system for automatically selecting an outgoing message for an incoming call. In response to receiving an incoming call, a calling party is identified. The identified calling party is compared...

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