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8645142 System and method for method for improving speech intelligibility of voice calls using common speech codecs  
System and method to improve intelligibility of coded speech, the method including: receiving an encoded speech signal from a network; extracting an encoded media data stream and one or more...
8611344 Method and apparatus for providing multi-homing to an aggregate endpoint device  
A method and an apparatus for providing multi-homing to an aggregate endpoint device over a network are disclosed. In one embodiment, the method receives a session request directed towards a user...
8494849 Method and apparatus for transmitting speech data to a remote device in a distributed speech recognition system  
A method of transmitting speech data to a remote device in a distributed speech recognition system, includes the steps of: dividing an input speech signal into frames; calculating, for each frame,...
8451725 Method and apparatus for distributed compositional control of end-to-end media in IP networks  
A method and an apparatus for performing a distributed control of end-to-end media on packet networks such as Voice over Internet Protocol (VoIP) and Service over Internet Protocol (SoIP) networks...
8437462 Synchronization of multiple target system data  
A method and apparatus are provided for exchanging configuration information within a call center system between a central server and a plurality of dissimilar contact centers. The method includes...
8351594 System for indicating priority levels for transaction and task engagement in a call center  
A call center system has a computerized server executing software (SW) from a machine-readable medium, a data collection function of the SW enabled for collecting data regarding incoming...
7831032 System and method for the establishment of a connection between a contact requester and a communications center  
A system for establishing a connection between a contact requester (i.e. a potential customer) and a communications center is disclosed. The system has a message receiver which accepts a message...
7764684 Method for distributing calls to a group of end points  
A switching apparatus distributes incoming calls to end point terminals that belong to a service group and that interact with the switching apparatus via messages. The messages query the end point...
7657263 Method and system for automatic call distribution based on customized logic relating to agent behavior  
A method of routing calls of an automatic call distributor system that includes receiving a first workflow, comprising a desired behavior, associated with a first agent of a plurality of agents...
7617303 Systems and method for optimizing access provisioning and capacity planning in IP networks  
The present invention provides a method for avoiding demand forecast errors in a network topology model having a plurality of nodes, by monitoring and controlling the quantity of a selected port...
7512776 Optimized control plane signalling for a high availability network device in a communications network  
A method for resetting a component of an off-card assembly in a redundant system, the redundant system having first and second control plane cards coupled to the off-card assembly by respective...
7366173 Method for distributing calls to a group of end points  
A switching apparatus distributes incoming calls to end point terminals that belong to a service group and that interact with the switching apparatus via messages. The messages query the end point...
7337221 System and method for managing information for elements in a communication network  
The invention provides a system and method of managing service information in a network management system. The method includes the steps of loading the service information from a database into...
7236584 Method and apparatus for providing fair access to agents in a communication center  
A system for granting access to agents at a communication center in response to requests for connection from network-level entities starts a fairness timer having a fairness time period when a...
7161377 Bus type connection system in particular for backplanes  
The invention relates to bus type connection systems, in particular those for wiring backplanes of electronic systems, when the bus comprises connectors distributed in an irregular manner. It...
7076053 System for the processing of audio data used for music on hold and paging in a private branch exchange  
The PBX system includes an analog to digital, and digital to analog, (A/D) conversion where the sample size and the sample rate are selectively adjustable. The A/D structure includes registers...
7054425 Modular system for managing service calls, in particular telecommunication service calls  
A system for managing service calls, including access control modules implementing service access control mechanisms, the system further including master modules each associated with a service,...
7016685 System and methods of dynamic load balancing across processor nodes  
A method of dynamically balancing work among a plurality of processing nodes is provided. The method includes the steps of periodically updating a node occupancy value at each of the plurality of...
6985577 Device for optimizing the circuit switching capacity of a switching center  
The invention relates to a device for circuit switching connections, which are led outside a switching center, with a plurality of peripheral devices that can be addressed under a common HW...
6856681 Device for connecting a data processing device to a telecommunications system  
The connection device connects a telecommunications system to a data processing device which provides telecommunications applications. The telecommunications system and the data processing device...
6826274 Exchange control method  
The present invention concerns an exchange control method, wherein an old host exchange accommodating a remote switch unit or subscribers is adapted to be accommodated in a new host exchange, and...
6763369 Hierarchical process management in an intelligent call processing system  
A novel customer interaction center server, and a novel method of operating a customer interaction center server, are disclosed. In one embodiment, a network of nodes (each representing one or...
6735196 System and method for partially emulating peripherals in hardware for improving delay tolerance in master-slave type communication systems  
A partial emulation technique in which only the answers to poll frames and uplink information frames, or the slave part of the protocol, are emulated. All messages from the processor are passed...
6718033 Private network interchange unit application-oriented half-link  
An interchange unit for a private telecommunications network executing partly in real time and partly in mixed mode, which interchange unit includes a half-link which has an interface using a...
6704412 Systems configured to distribute a telephone call, communication systems, communication methods and methods of routing a telephone call to a service representative  
The present invention includes systems configured to distribute a telephone call, communication systems, communication methods and methods of routing a telephone call to a customer service...
6643368 Distributed control exchange  
A distributed control exchange according to the present invention is provided with a plurality of sections for executing, in the form of a distributed process, a call process for a call occurred...
6643367 Dynamic and scheduled computer telephony resource allocation  
A method to efficiently allocate telephony resources on a scheduled and dynamic basis, without requiring the shutting down and restarting of a telephony system, comprising the application of two...
6643525 Mobile communication system  
Disclosed is a mobile communication system that includes a mobile switching center having a multiprocessor configuration and radio base stations subordinate to the mobile switching center, with a...
6516355 Methods and apparatus for controlling digital communications switching equipment  
A “generic” switch messaging protocol is disclosed for message handling and switch supervision in conjunction with a number of switching engines, each of which is conversant with the generic...
6477245 Method for the management of a telephone automatic branch exchange, external management device and corresponding automatic branch exchange  
The invention relates to a method for the management of a telephone automatic branch exchange (11) provided with a management program that makes use of the raw configuration data of a basic...
6434121 Telephone agent call management system  
A computer connected to an ISDN central office switch via an ISDN digital subscriber line, provides management information regarding activities of a plurality of telephone agents. The computer has...
6393114 Switching equipment for setting up a connection between at least two telephone subscribers  
Switching equipment for setting up a connection between at least two pieces of terminal equipment wherein terminal equipment-related supplementary information such as, for example, the telephone...
6377676 Method and system for distributing messages from a signal transfer point to a plurality of service control points  
A signal transfer point distributes a plurality of messages to a plurality of service control points in accordance with a distribution plan. The distribution plan includes each of the service...
6373937 Method and apparatus for load-balancing of call processing between multiple call-destination sites and routing of calls by way of call-destination site control  
A telephone switching and routing system has a first switching apparatus for receiving incoming calls, a first processor connected to the first switching apparatus, and a plurality of destination...
6366662 System and method for alternative routing of subscriber calls  
A method of switching subscriber calls is disclosed that includes receiving a subscriber call request on an access terminal, determining whether the access terminal is in communication with a...
6363498 Method and apparatus to automatically back up switching system files  
Computer-controlled switching systems, such as telephone switching systems, like the No. 4ESS™, are extremely complex. Such systems routinely require millions of bytes of program instruction and...
6310951 Reassignment of agents  
A process for reassignment of agents based on their performance in the last performance interval; if the performance of an agent is superior, then he/she is moved to a higher campaign. "Higher"...
6285751 PBX system having line cards and phone cards which exhibit reciprocal relationships  
A distributed processing system includes a plurality of cells where each cell processes information in response to a type of event, and cells communicate with each other according to an...
6226633 Method of forming a user interface for a telecommunications exchange  
A user interface for a telecommunication exchange in which the user gives control commands via the interface from an external terminal to the telecommunication exchange of which commands at least...
6212269 Virtual terminal control device for switching system  
To hide a difference in call reference mode at a protocol control section from a basic call control section which provides an added service based on a plural call reference mode, a distributing...
6212267 Switching system service controller operating in a closed loop with call processor using subscriber-specific scheduling memories  
A switching system for a communications network has a service module memory for storing service modules each containing programmed instructions for a service feature and service scheduling...
6167053 Exchange system  
An exchange system comprises a main device including a plurality of interface sections each containing one of an extension terminal, an office line, and a private line, and a plurality of exchange...
6115383 System and method of message distribution in a telecommunications network  
A signal transfer point (14) in a telecommunications network (10) distributes messages to a plurality of service control points (16) as a result of global title translation processing. The signal...
6111944 Method for routing information in operations and maintenance network of telephone network  
The operation and maintenance network of a telephone network system comprises a plurality of operation and maintenance (OM) units for operation and maintenance of the telephone exchange connected...
6111947 Intelligent services network adjunct processor  
A system for routing telephone calls to operator consoles based on the type of call so that an appropriate operator can handle the call. The system comprises an Automated Call Distributor (ACD),...
6108337 Resource manager for a virtual bearer channel platform  
A resource manager for managing the resources of a virtual bearer channel platform. The platform includes a plurality of transaction processing units (TPUs). Each TPU processes service requests...
6097807 Switching system  
A switch (10) for controlling the switching of communication paths in communication equipment, such as telephone networks, is connected to a plurality of controllers (11, 12, 13) via a divider...
6091811 Ringing technique in automatic call distribution  
In automated call distribution (ACD) from a telephony server to agent stations, there are concerns with urgency to answer phone calls, not placing callers on hold, and allowing agents to move...
6088441 Arrangement for equalizing levels of service among skills  
In a skills-based ACD, an available agent is reserved and assigned to handle calls needing a "rare" skill of the agent and is prevented from handling calls needing a "common" skill of the agent...
6069947 Communication system architecture and operating protocol therefor  
A connection broker (44), located between lower-level system entities (16, 58, 264) associated with a narrowband-broadband interface (250) and a call server (18) that controls call connection...
Matches 1 - 50 out of 274 1 2 3 4 5 6 >