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9025742 Method and system for providing targeted messages  
A method, system and apparatus for providing targeted messages. Engagement may be made in a communication session with a customer. An impact event indication may be received from the customer...
9014360 Systems and methods for providing selectable options to a calling party on-hold  
A method for handling an initiated communication includes receiving, from an initiating party, an initiated communication directed to a communication destination address assigned to a receiving...
8983051 Outgoing call classification and disposition  
An automated intelligent component (the Personal Virtual Assistant or PVA) is located between a caller and a callee. A caller calls the PVA and directs the PVA to make one or more calls to one or...
8953769 Calling party controlled ringback tones  
A computer readable medium stores a program for a calling party controlled ringback tone service. The service enables a calling party to control ringback tones, even overriding called party...
8953763 Method and apparatus for providing an audible calling party identification for a call waiting service  
The present invention enables users of packet-switched network services, e.g., VoIP network services, to hear a very gentle whispering tone that quietly conveys the identity of the calling party...
8948359 Extension monitoring in a distributed telephony system  
A telephony system is presented that enables one user to monitor another user's extension and perform functions on calls destined for the other user's extension. The system includes a server with...
8942687 Selective call forwarding based on the location of a mobile device  
Communication networks and methods are disclosed for selectively applying call forwarding between a mobile device and a fixed line device based on the location of the mobile device. A...
8913727 Presence transmission method, video display device, and video display system  
According to one embodiment, a presence transmission method includes: controlling communication of a call via a network; transmitting, via the network, presence indicating a current status; and...
8903072 Call waiting network identification  
A multi-mode device for providing call waiting network identification. The device can establish a first call through a first network. While communicating through the first network, a second call...
8848896 Message-based notifying method for notifying waiting queue and application server  
The present invention relates to a message-based notifying method for notifying a waiting queue and an application server, wherein the method includes: sending, by a calling terminal, a call...
8837464 Packet data service with circuit-switched call notification  
Systems and techniques are disclosed relating to wireless communications. The systems and techniques involve wireless communications wherein a packet data session may be established between a...
8831184 Systems and methods to redirect incoming contacts  
Systems and methods are provided for contact channel redirection to improve agent routing/assignment efficiency and customer experience. For example, the system may redirect a customer, waiting in...
8812004 Method for handling call conflicts in a communication network and apparatus thereof  
The present invention provides a method for handling a call conflict at a call processing apparatus in a communication network, said call processing apparatus comprising a first call processing...
8767953 System and method for providing particularized audible alerts  
A system and method of generating at least two distinctive auditory alerts upon receiving a transmission or telephone call at a device is described. Data indicative of a first plurality of sounds...
8744061 Systems and methods for call screening  
The present invention provides flexible, user-definable call screening processes. The user can optionally define to which telecommunication terminals a screened call is to be broadcast to and...
8693643 Integrating visual voicemail within a threaded communication environment  
Apparatus, methods and computer-readable storage media for integrating visual voicemail within a threaded communication environment are presented herein. A method can include: displaying, via an...
8688149 Cordless telephone active-call enabled intercom  
A method of using an intercom on a cordless telephone during an active call. The active call is put on hold while the intercom is in use. Once the call is re-activated, the intercom is shut off....
8670543 Systems and methods for providing selectable options to a calling party on-hold  
A method for handling an on-hold communication includes receiving an incoming communication from an initiating party directed to a communication destination address assigned to a receiving party....
8666038 Method, apparatus and system for park call messages  
There is described a method and telecommunication server for maintaining communication between at least two devices. A first incoming call for a first communication device is received at the...
8660255 Call control across multiple interfaces  
Methods and apparatuses for call control are disclosed. In one example, methods and apparatuses for receiving communications associated with a monitoring of a first interface, a second interface,...
8660254 System and method for call management  
A method and system for call management is provided. In a system embodiment a call manager server is provided that can managing incoming call requests from certain telephony devices and effect...
8644484 System and method for active mobile collaboration  
A communication system is provided that uses loosely-coupled client-server architectures to improve the efficiency of communications. The communication system includes client and facilitator...
8619965 On-hold processing for telephonic systems  
Certain embodiments of the present invention employ targeted speech detection as part of end-of-hold detection in an end-of-hold notification system. The targeted speech detector is configured to...
8620282 In-call, audible call waiting  
A handsfree device is disclosed that offers additional wireless telephone services to the user of a wireless device in a minimally distracting manner. A call-waiting notification of a second call...
8605883 Method and equipments for establishing telecommunication  
The present invention relates to a method for establishing telecommunication between at least a first and a second users within a telecommunication network comprising the following steps:...
8600417 Consumer care system  
An apparatus, a method, and a computer program are disclosed. According to one example the apparatus may be configured to receive via the receiver a message from a mobile device to connect with an...
8588862 Alert sleep and wakeup for a mobile station  
A mobile station (200) that includes a transceiver (210) that receives an alert request (105) and a controller (205). Responsive to the alert request, the controller can enter the mobile station...
8583736 Communication device, computer program product, and communication control method for establishing a communication path with another communication device also seeking to establish the communication path  
A communication device is described in which a communication path is to be established with another communication device. The communication device transmits a first request packet to the other...
8547968 Methods, apparatus and computer program products for associating local telephone numbers with emergency phone calls in a packet switched telephone systems  
A packet switched telephone system includes a packet switched routing apparatus. The packet switched routing apparatus selectively associates a local telephone number with a phone call based on a...
8533606 System and method for personalized hold  
Disclosed herein are systems, methods, and computer readable-media for contextual adaptive advertising. The method for personalized hold comprises collecting a set of data elements about a user,...
8520665 Method for completing internet telephony calls  
A call between a calling party and a called party, one or both of whom may be subscribers to Internet Telephony (IT) services, commences upon the receipt of a call dialed by the calling party to...
8503640 Extension monitoring in a distributed telephony system  
A telephony system is presented that enables one user to monitor another user's extension and perform functions on calls destined for the other user's extension. The system includes a server with...
8498386 On hold content selection  
A message is received that a call has been made to a destination. It is determined that the destination is not available. A menu of options is provided for receiving content while the destination...
8494503 System and method for smart redialling for conference calls  
A wireless device and method are provided for redialing of conference calls comprising: establishing a call connection based on a first dialed number; monitoring for subsequent numbers dialed...
8494146 Ringback replacement insertion system  
A ringback replacement insertion system for customizing a communication network is disclosed. The system includes a first communication station associated with a first network service provider and...
8472604 Systems and methods for call screening  
The present invention provides flexible, user-definable call screening processes. The user can optionally define to which telecommunication terminals a screened call is to be broadcast to and...
8472605 Easy call abandon  
A technique for managing simultaneous incoming and outgoing calls between the same far-end called terminal and far-end calling terminal and/or same user associated with a far-end called terminal...
8472430 VoIP packet prioritization  
A method and system for prioritizing data packets relating to a conversation over a VoIP communication channel is provided. An individual client or a service provider may specify priority...
8467776 User-controllable telephone call processing  
Embodiments of the invention include a system to process telephone calls. The system can receive a telephone call and identify the telephone number of the calling party. A database of processing...
8442201 Telephone device  
A telephone device comprises an operating device, a call request receiving device, a first identification information determination device and a first positive response sending device. The call...
8433051 Method and apparatus for busy override in an internet protocol-based telephone system  
Method and apparatus for busy override in an internet protocol-based telephone system are described. In some examples, a first communication attempt of a third party to a first party is received,...
8423055 Cordless telephone active-call enabled intercom  
A method of using an intercom on a cordless telephone during an active call. The active call is put on hold while the intercom is in use. Once the call is re-activated, the intercom is shut off....
8391461 Caching user information in an integrated communication system  
An integrated messaging system for performing various types of messaging across different types of networks, including integrated user interfaces and administrator interfaces. Embodiments include...
8379817 Method and apparatus for providing an audible calling party identification for a call waiting service  
The present invention enables users of packet-switched network services, e.g., VoIP network services, to hear a very gentle whispering tone that quietly conveys the identity of the calling party...
8374166 Method and system for providing call waiting features in a SIP-based network  
A method that includes receiving a first call request from a second user to a first user, establishing a first dialog between a network element and the first user, establishing a second dialog...
8335301 Video on hold for VoIP system  
A system for placing a telephone call on hold and presenting video to the user that has been placed on hold comprises video on hold arbiter that either is a part of the server or the switch of an...
8325903 Telephone device  
A telephone device is capable of receiving, during communication with a first external device, a call from a second external device. The telephone device includes a setting unit and a ring alert...
8320530 Method, apparatus and system for realizing a multimedia call  
A method for realizing a multimedia call includes the following steps. A call request initiated by a calling terminal is received. An indication of the multimedia negotiation capability of the...
8300792 Changing assigned priority of active voice or data session  
An active call between two parties can be established as a call having priority over other users in a tiered priority system. Changes to the level of priority are permitted if made by an...
8265233 Method for providing early-media service based on session initiation protocol  
The present invention relates to a method of providing an early media service based on a session initiation protocol (SIP), wherein early media of a multimedia form can be provided under SIP-based...
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