Matches 1 - 50 out of 84 1 2 >


Match Document Document Title
US20110293077 PROCESS-INTEGRATED TREE VIEW CONTROL FOR INTERACTIVE VOICE RESPONSE DESIGN  
An Interactive Voice Response (IVR) system design approach is provided employing a dynamic form that evolves automatically as the user enters content, in order to provide visual guidance relative...
US20110051907 VERIFICATION OF USER PRESENCE DURING AN INTERACTIVE VOICE RESPONSE SYSTEM SESSION  
In those transactions requiring the approval of two or more users, users can perform verification of identity and then completion of desired transaction using an IVR system. The combination of two...
US20130070911 Adaptive Accent Vocie Communications System (AAVCS)  
This invention allows a Voice System to adapt to the speaking accent of the user. This means that users of the system would automatically hear the voice messages played by the Voice System in the...
US20120045043 MEANS FOR DIRECTING A CALLER THROUGH AN INTERACTIVE VOICE RESPONSE SYSTEM AND OF MAKING USE OF PRERECORDED PRECATEGORIZED SCRIPTS  
An apparatus, computer program product, method and system are disclosed for manually guiding inbound callers through an IVR system, then sequentially playing prerecorded, precategorized scripts,...
US20110075819 CUSTOMER SUPPORT CENTER WITH VIRTUAL WORLD ENHANCEMENTS  
A customer support system enhanced with virtual world features to make the support experience more interactive and pleasant. The system includes a web user interface for web-based customers and an...
US20110153461 ENROLLMENT AUTHENTICATION WITH ENTRY OF PARTIAL PRIMARY ACCOUNT NUMBER (PAN)  
This disclosure describes, generally, methods and systems for implementing enrollment authentication. The method includes receiving from a customer a partial PAN and an issuing financial...
US20090024453 DIRECT MARKETING SYSTEM FOR MATCHING CALLER VALUE TO RISK AND REVENUE  
A method for direct marketing comprising establishing a first communications link between a prospective customer using a device having a unique identification number and a communications device,...
US20110170673 SYSTEM, METHOD AND COMPUTER PROGRAM PRODUCT FOR GLOBALLY PORTABLE INTERACTIVE VOICE RESPONSE (IVR) SYSTEMS  
A server receives a customer service request and customer identification information associated with the customer service request. A home location of the customer is identified based, at least in...
US20110216890 METHOD AND SYSTEM FOR PROVIDING INFORMATION AND ADVERTISING CONTENT IN A TELEPHONE SYSTEM  
A method for operating a directory assistance process adapted to provide a targeted message to incoming callers totally or substantially free of one or more 411-type directory assistance calling...
US20120020466 System And Method For Identifying Audio Command Prompts For Use In A Voice Response Environment  
A system and method for identifying audio command prompts for use in a voice response environment is provided. A signature is generated for audio samples each having preceding audio, reference...
US20110051908 TARGET CONTENT DISTRIBUTION FOR TELEPHONE CALLS  
Embodiments of the invention address deficiencies of the art in respect to content delivery over a telephone call and provide a method, system and computer program product for delivering targeted...
US20140241514 PERFORMING ACTIONS FOR USERS BASED ON SPOKEN INFORMATION  
Techniques are described for performing actions for users based at least in part on spoken information, such as spoken voice-based information received from the users during telephone calls. The...
US20120027184 PROVIDING CALLER-SPECIFIC INFORMATION  
A method may include receiving a call from a caller and interacting with the caller, via an interactive voice response (IVR) unit, to identify first information associated with a reason for the...
US20110069822 AUTOMATIC CREATION OF COMPLEX CONVERSATIONAL NATURAL LANGUAGE CALL ROUTING SYSTEM FOR CALL CENTERS  
A call routing system is created by receiving a set of initial target classes and a corresponding set of topic descriptions. Non-overlapping semantic tokens in the set of topic descriptions are...
US20110069821 System for Creation and Dynamic Management of Incoming Interactions  
A communications center system includes unsolicited inbound transaction traffic for routing to agents, one or more channels engaging visitors to the communication center other than interaction...
US20090259492 Remote Consultation System and Method  
A computer-implemented method and system for confirming that a remote consultation between a professional and a client occurred, including monitoring a remote consultation call between a...
US20100310057 CHANGING REDIRECTION INFORMATION FOR TELECOMMUNICATIONS DEVICES VIA A VOICEMAIL SYSTEM OR CALL HANDLING SERVER  
A system and method for updating call redirection information and other communication redirection information. The system is integrated with and accessed by a subscriber via a voicemail system or...
US20110228915 Interactive Flowgraph for Analyzing Caller Utterances  
A method is disclosed for associating a caller utterance with corresponding elements of a flowgraph that depicts a voice-response system. Thus, an analyst who selects an element in a flowgraph...
US20090161838 AUTOMATED MULTIMEDIA CALL CENTER AGENT  
An automated multimedia call center device may receive a verbal request for information from a user device during a multimedia session between the automated multimedia call center device and the...
US20100205017 Automated Transportation Call-Taking System  
An automated, scalable call-taking system integrates with existing telephony infrastructures and enables, through use of speech recognition, DTMF detection, text-to-speech (TTS), and other related...
US20090067589 Creating automated voice response menus for telecommunications services  
A method for changing configuration settings of a telephony system comprises initiating a telephony configuration service, establishing service rights associated with a telephone number. a step...
US20110009096 Interactive Display Response System  
An interactive display response (IDR) system. The IDR system comprises an interactive display server (IDS) for communicating display requests from a call center to a plurality of mobile devices...
US20120076279 REAL-TIME ANALYTICS PAYMENT INFORMATION SCREENING  
A method including receiving a voice call; analyzing speech in real-time to determine whether payment information is included in the voice call; omitting to record the voice call when it is...
US20100020946 SECURE PAYMENT SERVICE AND SYSTEM FOR INTERACTIVE VOICE RESPONSE (IVR) SYSTEMS  
A secure payment method, system or computer readable medium for a merchant's interactive voice response system are disclosed. The merchant's interactive voice response system receives customer...
US20090281948 COMMUNICATION DEVICE INCLUDING MULTI-PART ALIAS IDENTIFIER  
Methods and systems are disclosed for allowing financial transactions to be conducted using consumer devices. In some embodiments, the consumer device is a mobile communication device, such as a...
US20130136243 Method and Apparatus For Voice Interactive Messaging  
An audio indication of a message recipient is received from a user who desires that a message be sent to the message recipient. The audio indication is analyzed to determine the recipient and...
US20080247518 WEB COMMUNICATING DEVICE FUNCTIONED AS BRIEFING CONTROLLER  
The invention discloses a web communicating device, within which a web communicating function and a briefing controller function are coexisted, and a central processing unit is provided for...
US20070019794 Associated information in structured voice interaction systems  
A structured voice interaction system includes logic to communicate one or more voice prompts to a caller via a voice channel, and to communicate navigation information for the structured voice...
US20130294590 Voice Response Apparatus and Method of Providing Automated Voice Responses with Silent Prompting  
A voice response unit (VRU) includes a silent prompt feature in the form of an intentional delay inserted after a message is given to a caller, during which delay the caller may invoke alternative...
US20090268884 USING AN IVR TO REMOTELY OPERATE SECURITY SYSTEMS  
The inventive method for remotely maintaining and controlling a security system comprises using a device to communicate using voice capable technology with an IVR in a host facility, selecting an...
US20090287514 RAPID CANDIDATE OPT-IN CONFIRMATION SYSTEM  
A recruiting system and method includes an automated candidate opt-in confirmation system for identifying and screening job candidate resumes that permits at least one potential candidate to...
US20100111269 SYSTEM AND METHOD FOR VOICE ACTIVATED PROVISIONING OF TELECOMMUNICATION SERVICES  
A system and method for provisioning communications services. A remote device controlled by a user is linked with a provisioning system. A verbal selection of a menu associated with a library is...
US20090268883 Dynamically Publishing Directory Information For A Plurality Of Interactive Voice Response Systems  
Methods, apparatus, and products are disclosed for dynamically publishing directory information for a plurality of interactive voice response (‘IVR’) systems through an IVR directory service that...
US20110110502 REAL TIME AUTOMATIC CALLER SPEECH PROFILING  
A computer-implemented method, system, and computer program product for recognizing a voice input to an interactive voice recognition system is presented. An initial caller voice input is received...
US20100121672 System and method for identifying and managing customer needs  
The system monitors the activity of customers, agents, and industry-experts in a network for new topics relevant to a business and the interests in those topics. A determination is made...
US20100177876 CLIENT SURVEY SYSTEMS AND METHODS USING CALLER IDENTIFICATION INFORMATION  
An automatic call distribution system includes a first software control module and a caller identification device for capturing caller identification information associated with an incoming call,...
US20100202598 Integrated Voice Navigation System and Method  
An integrated voice navigation system 40 is disclosed. The voice navigation system (40) includes a voice messaging system (44), a speech recognition system (46), a voice channel (50) and a control...
US20090313165 TRANSACTION AUTHORISATION SYSTEM & METHOD  
A transaction authorisation system for allowing a customer to authorise transactions relating to an institution account, the system including a data storage for enabling access to identification...
US20090310759 METHOD FOR CONTENT-BASED PRIORITIZATION OF VOICE MESSAGES IN COMMUNICATIONS SYSTEM  
Answering machines and voice mailbox systems are normally provided in modern communications systems. When a communications subscriber is temporarily unreachable at the location of their fixed...
US20100158210 PERSONALIZED INTERACTIVE VOICE RESPONSE SYSTEM  
An interactive voice response process that permits an intelligent interactive voice system to communicate with a caller includes receiving a call and connecting the caller with the system. The...
US20090207980 SYSTEM AND METHOD FOR EXTERNALLY MAPPING AN INTERACTIVE VOICE RESPONSE MENU  
An interactive voice response mapping system (IVRMS) is used in a transaction between a waiting party and a queuing party, with the queuing party having a queuing calling system (QCS), and the...
US20090028306 Multimodal network community system for rapid message transmission to multiple specific persons and method of controlling the same  
The present invention provides a multimodal network community system capable of transmitting a message to and collecting responses from multiple specific persons in a short period of time and a...
US20060088154 Telecommunication devices that adjust audio characteristics for elderly communicators  
A telecommunication device (200) adaptable for elderly users (105). The telecommunication device can include a user classifier (205) and one or more audio processors (215 and 220). The user...
US20090141872 METHOD AND APPARATUS FOR RESUMING THE SESSIONS BETWEEN CLIENT DEVICE AND IVR SYSTEM  
A method and apparatus for resuming a session between a client device and an IVR system in customer service. The method includes the following steps: reestablishing the session in customer...
US20100183126 IN-BAND SIGNALING IN INTERACTIVE COMMUNICATIONS  
Architecture that employs a combination of in-band signaling (e.g., DTMF) with speech recognition to deliver usability improvements. The in-band signaling allows the user to indicate to the system...
US20100246782 Picture Phone Interactive Voice Response System and Method  
Disclosed is a simplified interactive solution for providing access to back-end services. A communication is established from a communication device to a processing system. The processing system...
US20100205010 APPARATUS AND METHOD FOR PROCESSING PHONE-IN PRESCRIPTIONS  
An apparatus and method are disclosed for processing phone-in prescription requests. The apparatus is in the form of a prescription processing network that includes a prescription processing...
US20080165937 Call re-directed based on voice command  
In exemplary embodiments, a universal messaging adapter provides hands-free operation of a communications device. The adapter communicates with the communications device, and in some embodiments,...
US20090141871 VOICE RESPONSE SYSTEM  
A voice response system attempts to respond to spoken user input and to provide computer-generated responses. If the system decides it cannot provide valid responses, the current state of user...
US20100215155 Dynamic multiple server IVR strings  
The present invention teaches a multiple server based interactive voice response (IVR) system in which individual IVR strings on an index computer are associated with connections to external...

Matches 1 - 50 out of 84 1 2 >