Matches 1 - 49 out of 49


Match Document Document Title
US20140328472 System for Managing Spontaneous Vocal Communication  
A computer system providing access to both the Internet and the publicly switched telephone network allows providing an additional dimension of information capture for oral examinations, dating...
US20140050308 TELEPHONY SYSTEM WITH A BACKGROUND RECAPITULATION FEATURE  
A telephony system comprising means to establish an initial telephone call (1) between at least two initial telephone terminals (2, 3) characterized in that it further comprises: a call recording...
US20150249747 AUTOMATICALLY RECORD AND RESCHEDULE CONFERENCE CALLS FOR PLAYBACK BASED UPON CALENDAR INVITATIONS AND PRESENCE MONITORING  
There are provided a system, a method and a computer program product for managing conflicts with an attendee not able to join a conference call. The system schedules one or more conference calls...
US20130163731 Techniques for Customer Relationship Management  
Techniques for improving customer relationship management are disclosed. The techniques may be realized via a call processing system that may efficiently rout an incoming call to an agent of a...
US20140232817 Systems, Methods, and Computer Programs for Joining an Online Conference Already in Progress  
Various embodiments of systems, methods, and computer programs are disclosed for joining an online conference already in progress. One such method comprises: a conferencing system establishing an...
US20130003942 ATTACHING MULTIPLE PHONE LINES TO A SINGLE MOBILE OR LANDLINE PHONE  
Agencies issue multiple devices to personnel for maintaining distinct identities over the course of assigned investigations. To provide flexible capabilities to agencies, a phone is converted for...
US20110135069 PHONE CONVERSATION RECORDING SYSTEM USING CALL CONTROL AND FUNCTIONS OF PHONE CONVERSATION RECORDING  
New functions are added to the existing telephone network to provide services of a telecommunications carrier which are intended to deter frauds and crimes committed using telephony. Also, the...
US20150156318 CATCHING UP WITH AN ONGOING CONFERENCE CALL  
Various technologies described herein pertain to retaining content of a conference call for accelerated replay. The content of the conference call can be recorded. Further, establishment of a...
US20070047696 System for secret conversation and record  
A system for secret conversation and record of the present invention comprises a call-sending apparatus which has a function of sending and receiving calls; a call-receiving apparatus which has a...
US20150139408 INTERJURISDICTIONAL RECORDING MECHANISM  
The present invention provides a system for recording an interaction including, a telephone call between a caller and a digital processing system placed over an interjurisdictional boundary, and...
US20140093055 INTERJURISDICTIONAL RECORDING MECHANISM  
The present invention provides a system for recording an interaction including, a telephone call between a caller and a digital processing system placed over an interjurisdictional boundary, and...
US20080198978 System and method for three-way call detection  
A system for detecting three-way calls in a monitored telephone conversation includes a speech recognition processor that transcribes the monitored telephone conversation and associates...
US20150189078 CALL RECORDING WITH INTERACTION METADATA CORRELATION  
Methods and systems are described for call recording, e.g. in a VoIP system. At least one endpoint may be configured to terminate a call. A recording system may be configured to record call...
US20100027766 Automatic Transmission of Audio and/or Video Content To Desired Recipient(s)  
The automated dissemination of information in response to a telephone call is disclosed. When a call is received, the call can be forwarded to a third party, such as an emergency service provider....
US20080069311 Recording calls in a telecommunication network  
To record a call between a calling terminal and a called terminal in a telecommunication network, on a call server (12) to which is linked a recording device (16), a setup request (301, 602) is...
US20140270104 SYSTEM AND METHOD FOR RECORDING CALLS IN A WebRTC CONTACT CENTER  
A call recording system for recording WebRTC calls between a user and an agent of an enterprise is provided. The call recording system includes a monitor module for monitoring and detecting at...
US20050100138 Telephone call management  
The present invention provides a telephone call management system for providing a number of useful services to a telephone subscriber. This includes a system providing facility to record a message...
US20080008296 Data Capture in a Distributed Network  
Included are embodiments for capturing data associated with a communication. At least one embodiment includes a daemon appliance that includes logic configured to capture at least a portion of...
US20140161238 FILE MANAGEMENT SYSTEM, METHOD AND COMPUTER PROGRAM  
A file management system that transmits a record file of voice data or image data created by a local device to a center device over a network and manages the record file in the center device. The...
US20090110157 Method and apparatus for managing a call  
A method and apparatus for managing a call is provided, call data associated with an interaction on the call is captured, the call data comprising a satisfaction level associated with the...
US20050286708 Advanced call center call recording, compression, storage, and retrieval method and system  
The computer calling system disclosed enables the automated recording of voice telephone conversations in a centralized or distributed call center environment. The automated recording system is...
US20140341360 SYSTEMS AND METHODS OF RECORDING SOLUTION INTERFACE  
Included are embodiments for providing an interface. At least one embodiment of a method includes receiving communications data associated with a communications session, the communications session...
US20090279675 METHOD AND SYSTEM FOR RECORDING CONVERSATION, CONVERSATION-RECORDING PLATFORM AND MRBT PLATFORM  
The present invention discloses a method and a system for recording a conversation, a conversation-recording platform and an MRBT platform. The method includes: receiving a call request from a...
US20050226395 Network support for consensual mobile recording  
Embodiments of the method and system provide for providing notice and consent for recording a portion of a conversation between at least a first party and a second party. The method may have the...
US20090110156 Method and apparatus for the storage of recorded audio and retrieval from an associated URL  
A telephone call is placed to a PBX server. A PBX integrator connected to the PBX server looks up the caller in a database, and creates a new user record if necessary. The PBX server records part...
US20100158204 Indexing recordings of telephony sessions  
Improved indexing of telephony sessions is achieved by: (a) receiving, during the recording of the telephony session or during a playback of the recording, an indication including parameters which...
US20080267363 Telephonic recording system and method  
A telephonic recording method comprises recording, by an electronic device, a live conversation with at least one participant to form a recorded live conversation. The telephonic recording method...
US20140334610 INMATE COMMUNICATIONS  
Inmate communications can include establishing a communication, between an inmate device and a registered device, and storing information associated with the communication in a local data store.
US20130136242 TRANSACTION SECURITY METHOD AND SYSTEM  
There is described method and apparatus for processing signals of a telephonic communication, where the signals represent sensitive and non-sensitive information. A described method comprises...
US20100226482 SYSTEM AND METHOD FOR RECORDING AND DISTRIBUTING CUSTOMER INTERACTIONS  
A system and method for recording and distributing calls are provided. A call may be associated with an information record. Parameters in the information record may be used to determine if the...
US20090207979 SYSTEM AND METHOD FOR RECORDING AND EVALUATING COMMUNICATION  
A system and method for recording and evaluating communication including a computer program product operable to allow users to search for and locate one or more selected target user(s) and...
US20080112545 METHOD, SYSTEM AND APPARATUS FOR RECORDING VOICE DATA IN HALF-DUPLEX COMMUNICATION  
Embodiments of the present invention provide a system for recording voice data in a half-duplex communication. The system includes a voice data recording node and a data storing node; the voice...
US20110228913 AUTOMATIC EXTRACTION OF INFORMATION FROM ONGOING VOICE COMMUNICATION SYSTEM AND METHODS  
A system and methods are provided for automatically extracting information from ongoing voice communications. A signal is received at an electronic processor indicating that a portion of an...
US20140270105 NETWORK RECORDING AND SPEECH ANALYTICS SYSTEM AND METHOD  
A system and method for network recording and speech analytics wherein a recording system receives media exchanged between first and second communication devices during a telephony call. The media...
US20100310056 Customer-Controlled Recording  
A recording system has an interface enabled to monitor interaction between an agent of an enterprise and a second person, recording apparatus enabled to record the interaction and to store the...
US20100042647 METHOD AND SYSTEM FOR RECORDING REAL-TIME COMMUNICATIONS  
An approach is provided for buffering and recording real-time communications and then delivering the recorded communication to a user-specified device in a user-specified format.
US20080137641 Systems and Methods for Recording Data  
Included are embodiments for recording data from a communication. A least one embodiment includes a system for recording data from a communication. Embodiments of a system include a controller...
US20170134577 CROSS-LINKING CALL METADATA  
Methods, systems, and devices for cross-linking events and persons using anonymized voice fingerprint identifiers (IDs) and call metadata are described. The method can include retrieving, form a...
US20170111499 CALL CENTER SYSTEM AND VOICE RECOGNITION CONTROL METHOD OF THE SAME  
A call and recorded information management server transmits a requested call identification ID for recognition and an incoming call number corresponding to the ID, to a voice recognition server,...
US20170041467 SYSTEMS AND METHODS OF NATURAL LANGUAGE PROCESSING TO RANK USERS OF REAL TIME COMMUNICATIONS CONNECTIONS  
A computing apparatus configured to perform natural language processing, e.g., by comparing the words in a communication transcript of a user to a list of keywords, to generate an input vector...
US20170013120 DIGITAL TELECOMMUNICATIONS CALL MANAGEMENT AND MONITORING SYSTEM  
The present invention discloses a centralized, digital, computer-based telephone call management system for authenticating users of a telephone system in an institutional facility. The system...
US20160330315 SYSTEM AND METHOD FOR USER-PRIVACY-AWARE COMMUNICATION MONITORING AND ANALYSIS  
Methods and systems for monitoring, analyzing and acting upon voice calls in communication networks. An identification system receives monitored voice calls that are conducted in a communication...
US20160286044 Terminal and Recording Method of Terminal  
A terminal and a recording method of the terminal are presented. The terminal includes one or more processors and a memory storing computer readable program, where the one or more processors is...
US20160219145 SWITCH CONTROLLER FOR SEPARATING MULTIPLE PORTIONS OF CALL  
An example method includes providing third party access to listen to a call and the ability to inject audio into an isolated audio portion of the call by using a switch controller within a mobile...
US20160212261 DATA EXTRACTION FROM A CALL  
A network component comprising a communications portion and a processor portion is disclosed. The communications portion may be configured to detect a signal indicative of a call associated with a...
US20160173686 METHOD, SYSTEM AND ELECTRONIC DEVICE FOR REMOTELY RECORDING AND AUTHENTICATING ASSOCIATED RECORDED FILES  
The present disclosure provides a method and a system for remotely recording and managing the recorded files, especially for providing such cloud services via a network system, especially a...
US20160155444 TELEPHONY SYSTEM WITH A BACKGROUND RECAPILATION FEATURE  
A telephony system comprising means to establish an initial telephone call (1) between at least two initial telephone terminals (2, 3) characterized in that it further comprises: a call recording...
US20160036969 COMPUTER-BASED STREAMING VOICE DATA CONTACT INFORMATION EXTRACTION  
Embodiments relate to extracting contact information from streaming voice data. An aspect includes a speech recognition module configured to transcribe a stream of voice data representing at least...
US20150003595 System, Method and Computer Program Product for a Universal Call Capture Device  
A system, method and computer program product records call data, may include, an input couplable to an audio source, memory; network interface; and processor(s), configured to: detect a call,...

Matches 1 - 49 out of 49