Matches 1 - 50 out of 226 1 2 3 4 5 >


Match Document Document Title
US20110064204 STROKE DIAGNOSTIC AND INTERVENTION TOOL FOR EMERGENCY DISPATCH  
A system and method to assist an emergency medical dispatcher in responding to emergency calls. A computer implemented emergency dispatch protocol includes interrogatories for a dispatcher to ask...
US20120183128 MENINGITIS DIAGNOSTIC AND INTERVENTION TOOL FOR EMERGENCY DISPATCH  
Systems and methods to assist an emergency medical dispatcher in responding to emergency calls are disclosed. A computer-implemented emergency dispatch protocol is provided that includes...
US20140177811 SYSTEMS AND METHODS FOR COMMUNICATING WITH A CONTACT CENTER  
System and methods for communicating with a contact center are disclosed. A method includes: receiving a first message from a user equipment (UE), wherein the first message is received via a first...
US20140301537 SYSTEM AND METHOD FOR MANAGING REQUESTS FOR MEDICAL TRANSPORTATION  
A call center for handling requests for medical transportation utilizes a system that assists a call center agent by automatically determining, or prompting the agent to ask for, all information...
US20120196558 EMERGENCY CALL ANALYSIS SYSTEM  
A method for communicating information associated with emergency calls communicated to emergency response centers includes receiving, by an emergency call analysis system, emergency call...
US20150092928 EMERGENCY INCIDENT CATEGORIZATION AND ALERTING  
A method and system for identifying and addressing community issues that burden the emergency response system, the method including receiving an electronic report for an incident, matching a...
US20100329433 Method and system for enabling emergency calling from nomadic VoIP extension telephones  
A method and system for handling calls to emergency telephone numbers by a VoIP telephone that is configured as an extension to a home telephone. The VoIP telephone is provided with a home...
US20140254773 EMERGENCY CALLING TECHNIQUES  
Embodiments of the invention provide systems and methods for handling emergency calls. According to one embodiment, handling an emergency call can comprise receiving an emergency call from a...
US20140169535 DELIVERY OF ALARM SYSTEM EVENT DATA AND AUDIO OVER HYBRID NETWORKS  
Delivery of alarm system event data and audio over hybrid networks is described. In one embodiment, delivering alarm system event data includes detecting an alarm event and communicating alarm...
US20120250833 Delivery of Alarm System Event Data and Audio Over Hybrid Networks  
Delivery of alarm system event data and audio over hybrid networks is described. In one embodiment, delivering alarm system event data includes detecting an alarm event and communicating alarm...
US20140064462 PANDEMIC PROTOCOL FOR EMERGENCY DISPATCH  
Systems and methods are provided to guide an emergency dispatcher in responding to emergency calls involving a patient manifesting symptoms of a pandemic illness. The systems and methods may...
US20140003587 Special Emergency Call Treatment Based on the Caller  
A blacklist of known harassing or non-legitimate emergency calls is maintained. An incoming emergency call is checked against emergency call records to determine if multiple emergency calls have...
US20150156321 PROVIDING TO A PUBLIC-SAFETY ANSWERING POINT EMERGENCY INFORMATION ASSOCIATED WITH AN EMERGENCY CALL  
Users store information relevant to first responders in the event of an emergency. When a user later places an emergency call, the user's emergency information is automatically made available to...
US20120250835 Method and System for Verifying the Status of 911 Emergency Telephone Services  
A method and system allow a subscriber to test emergency 911 telephone services routed from the subscriber's location over a network to a response center. An alternative dialing code (*911) is...
US20110228911 METHOD FOR DETERMINING TERMINATION OF AN EMERGENCY SERVICE CALL  
A method for determining termination of an emergency service call; the emergency service call being connected with an emergency service answering entity in an emergency service network employing a...
US20140294161 METHODS AND SYSTEMS FOR AUTOMATICALLY PROVIDING AN EMERGENCY SERVICE CALL HANDLER WITH CONTEXT SPECIFIC EMERGENCY SERVICE PROTOCOLS  
Methods and systems for providing emergency services protocols to a emergency service call taker are disclosed herein. A public safety answering point receives an emergency service phone call from...
US20150103982 METHODS AND SYSTEMS FOR AUTOMATICALLY PROVIDING AN EMERGENCY SERVICE CALL HANDLER WITH CONTEXT SPECIFIC EMERGENCY SERVICE PROTOCOLS  
Computer media and methods for providing emergency services protocols to an emergency service call taker are disclosed herein. A public safety answering point receives an emergency service phone...
US20150189084 EMERGENCY GREETING OVERRIDE BY SYSTEM ADMINISTRATOR OR ROUTING TO CONTACT CENTER  
The system of the present disclosure can determine that one or more of a selected person and communication device of the selected person has been or may be impacted by an emergency event and, in...
US20130136241 Temporary callback system for emergency calls and methods thereof  
The present disclosure relates to emergency services and more particularly, to a temporary callback system for emergency calls and methods thereof. In one illustrative embodiment, the system can...
US20110222670 ALERTING SYSTEM AND A METHOD OF ALERTING DESIGNATED PARTIES  
An alerting system is disclosed including in one embodiment: (1) a detection system configured to identify an initiated emergency call, identify a calling device initiating the emergency call and...
US20150229766 Methods and Systems for Routing Emergency Service Calls Background  
Methods and systems for routing an emergency services call across an emergency services network to a public safety answering point (PSAP) in accordance with the NG9-1-1 standard are disclosed...
US20140314213 Method Of Notifying A Party Of An Emergency  
An emergency notification system includes a first server for receiving a communication from a telecommunications network and for transmitting a message to a subscriber of the notification system....
US20150085997 ANSWERING OR RELEASING EMERGENCY CALLS FROM A MAP DISPLAY FOR AN EMERGENCY SERVICES PLATFORM  
A method and system of emergency call management is provided. Emergency calls received at an emergency service platform (ESP) through one or more communication networks are associated with...
US20080118039 ENHANCED 911 NOTIFICATION FOR INTERNET ENABLED ALARM SYSTEM  
The present invention allows an alarm monitoring service to ally with a PSAP provider to allow our customers to direct connect to the 911 center responsible for their home, but no matter where the...
US20110255670 EMERGENCY RESPONDER REPLY SYSTEM AND RELATED METHODS  
An emergency responder reply system (ERRS) and method are disclosed that minimize, and in many instances eliminate, the delays frequently associated with responding to emergency and other events...
US20140192964 INTELLIGENT 911 SERVICE  
A computer system manages emergency calls. The computer system receives an emergency call from a computing device along with a location of the computing device. The computer system determines that...
US20100296634 Systems, Methods, and Media for Connecting Emergency Communications  
Systems, methods, and media for connecting emergency communications are provided. For example, the methods can include: receiving an emergency communication at a particular public safety answering...
US20130148790 SYSTEM AND METHOD FOR PROVIDING EMERGENCY NOTIFICATION SERVICES VIA ENHANCED DIRECTORY ASSISTANCE  
An enhanced directory assistance system includes a database for storing at least one subscriber emergency profile. The subscriber emergency profile has one or more instructions to be carried out...
US20060239418 E-911 MANAGED CALL ROUTING  
A method and system of local call detection and notification are provided for a communication device that communicates with an enterprise system via a secure digital voice connection and locally...
US20130315384 HANDLING EMERGENCY SERVICE CALLS ORIGINATING FROM INTERNET TELEPHONY  
A method and system for interfacing internet protocol-enabled emergency calls to a public 9-1-1 system are described. The method can include routing an emergency call originating from internet...
US20150201067 SYSTEM AND METHOD FOR PROVIDING PROACTIVE SERVICE ASSURANCE IN EMERGENCY NETWORKS  
An approach is provided for network quality assurance. The approach includes identifying a node in a calling path associated with a call between a calling party and a called party. The approach...
US20140056416 METHOD OF PROVIDING 911 SERVICE TO A PRIVATE BRANCH EXCHANGE  
A method of providing 911 service to a private branch exchange, includes grouping a plurality of private telephone numbers into a set. An outgoing telephone line for a 911 call is assigned to the...
US20110228912 METHOD OF PROVIDING 911 SERVICE TO A PRIVATE BRANCH EXCHANGE  
A method of providing 911 service to a private branch exchange, includes grouping a plurality of private telephone numbers into a set. An outgoing telephone line for a 911 call is assigned to the...
US20120250834 DELIVERY OF ALARM SYSTEM EVENT DATA AND AUDIO  
Delivery of alarm system event data and audio. In certain aspects, a method for delivery of alarm system event data is described, including communicating alarm event data from an alarm system to a...
US20110096769 Method and System for Providing an Emergency Location Service  
Provided are a method and a system for providing an emergency location service using an IMS core. In the method, when the IMS core receives an emergency call initiating request message from a user...
US20120189107 Enhanced E911 Network Access for a Call Center Using Session Initiation Protocol (SIP) Messaging  
A switched emergency call (e.g., a 911 call, an alarm company call) forwarded by a telematics call center is converted into a session initiation protocol (SIP) packetized phone call at the call...
US20150229775 EMERGENCY SERVICES ROUTING PROXY CLUSTER MANAGEMENT  
Systems and methods for clustering emergency services routing proxies are provided. The described features allow a group of ESRPs running as individual servers or a group of virtual servers, to be...
US20100260325 METHODS AND SYSTEMS TO IDENTIFY CODE HIERARCHY BIAS IN MEDICAL PRIORITY DISPATCH SYSTEMS  
A system and method assists an emergency medical dispatcher in responding to emergency calls by generating a determinant level code. A computer implemented method to determine Code Hierarchy Bias...
US20140120888 Service which allows the subscribers to get to talk to all the parties in 1 single call as per the configured phones and have ability to record the conversation and add additional parties to the conversation by press of a button including emergency services.  
There are many ways to communicate with multiple people at the same time, some of them are Conference Calls, Walkie Talkies, Facebook, Twitter and Text. Ability to communicate to multiple people...
US20120099712 Computer-Based Method of Generating a Unique Non-Repeating Sequence Number  
The present invention is a method and system for generating a unique, non-repeating, and sequential number. Specifically, the invention is a computer-aided system, method, and product that...
US20140072111 EMERGENCY 9-1-1 PORTAL AND APPLICATION  
A computer aided prioritization (CAP) system may receive, from the emergency event reporter device, an emergency event including a priority selected from a set of event priorities and a type of...
US20150098554 ENABLING LOCATION DETERMINATION OF USER DEVICE ORIGINATING EMERGENCY SERVICE CALL  
A method is provided for processing emergency service calls from a user device to a PSAP, the user device having an associated line number and being configured to originate calls from fixed and...
US20150098553 System And Method For Providing Alerts  
A method and system for generating real-time or near real-time alerts is disclosed, the method and system related to emergency events. Particularly, the method and system generate alerts to a user...
US20140079192 ADAPTIVE SYSTEM WITH CALL CENTER AND TRUSTED NETWORK  
A response center or other entity maintains in electronic storage records of trust relationships between parties. In an example method of operating a call center, personal profiles of clients of a...
US20110026687 EMERGENCY 911 SERVICES WITH JUST-IN-TIME PROVISIONING FOR VOIP CUSTOMERS  
A method enables VOIP customers to obtain emergency E911 services from a Public Switched Access Point (PSAP) via a service provider. The customer registers a calling device and at least one device...
US20130203371 SYSTEM AND METHOD FOR TREATING A SPECIAL NUMBER SERVICE REQUEST MESSAGE SENT TO A SPECIAL NUMBER SERVICE ANSWERING POSITION USING A MULTI-MEDIA MESSAGING SERVICE FORMAT  
A method for treating a special number service request message sent to a special number service answering position using a multi-media messaging service (MMS) format includes: (a) at a locus en...
US20130070909 System and Method for Electronic Message Notification  
A system includes an interface to receive a signal associated with a call from a first communication device to a second communication device. The system also includes a call suspension mechanism...
US20140205075 Mobile Automatic Location Identification (ALI) for First Responders  
Automatic Location Indication (ALI) data is digitally transferred from a Public Safety Answering Point (PSAP) to a first responder via a web site accessed by the first responder. The web site...
US20120045039 Mobile Automatic Location Identification (ALI) for first responders  
Automatic Location Indication (ALI) data is digitally transferred from a Public Safety Answering Point (PSAP) to a first responder via a web site accessed by the first responder. The web site...
US20090238343 End-to-end logic tracing of complex call flows in a distributed call system  
A logic history can be provided for every request or call instance through a distributed computing system that uniquely traces its entire path, end-to-end, in-band within the messaging for the...

Matches 1 - 50 out of 226 1 2 3 4 5 >