Matches 1 - 47 out of 47


Match Document Document Title
US20150010138 TECHNIQUES FOR BYPASSING CALL SCREENING IN A CALL MESSAGING SYSTEM  
A call messaging system includes a database comprising a call screening rule for a callee and a call screening engine configured to determine whether a bypass condition exists for an incoming call...
US20110164535 METHOD AND SYSTEM FOR PROVIDING CUSTOM CALL WAITING  
An approach for providing custom call waiting with media messaging is disclosed. A request is received from a first voice station to establish a voice communication session with a called party...
US20100310063 METHOD AND SYSTEM FOR PLACING A COMMUNICATION SESSION ON HOLD  
An approach is provided for placing a real-time communication session (e.g., a voice call or a video call) on hold before the called party answers the call. After receiving a communication session...
US20120275584 SYSTEMS AND METHODS FOR PROVIDING SELECTABLE OPTIONS TO A CALLING PARTY ON-HOLD  
A method for handling an on-hold communication includes receiving an incoming communication from an initiating party directed to a communication destination address assigned to a receiving party....
US20150195402 SYSTEMS AND METHODS FOR PROVIDING SELECTABLE OPTIONS TO A CALLING PARTY ON-HOLD  
A communication is supplemented. An initiated communication directed to a unique communication destination address assigned to a receiving party is received from the receiving party. Before the...
US20130343532 Call Queues with Audiovisual and Interactive Content  
Various embodiments can utilize audiovisual and/or interactive content to present to a caller when the caller's call is placed into a call queue. A variety of different types of content can be...
US20120140914 RINGBACK ADVERTISING  
Methods, systems, and apparatus, including computer program products, in which an indication of a telephone call being placed from a calling number is received, and a determination is made of an...
US20130156177 CALL CONTROL ACROSS MULTIPLE INTERFACES  
Methods and apparatuses for call control are disclosed. In one example, methods and apparatuses for receiving communications associated with a monitoring of a first interface, a second interface,...
US20060285675 Ringback replacement insertion system  
A ringback replacement insertion system for replacing certain communications network signals and tones is disclosed. Communications devices activate and interact with the ringback replacement...
US20100098238 CALL STATUS REENACTMENT DEVICE AND CALL STATUS REENACTMENT METHOD  
A phone call status reenactment device for reenacting connection status of a phone call includes a storage and a display unit. The storage stores event data for each event in which connection...
US20140140490 SYSTEMS AND METHODS FOR PROVIDING SELECTABLE OPTIONS TO A CALLING PARTY ON-HOLD  
A method for handling an initiated communication includes receiving, from an initiating party, an initiated communication directed to a communication destination address assigned to a receiving...
US20130223607 Call Waiting Network Identification  
A multi-mode device for providing call waiting network identification. The device can establish a first call through a first network. While communicating through the first network, a second call...
US20080063176 Method and system for conditionally invoking an IMS service  
A pushed value associated with a party is received by a telephone network element. The pushed value is a function of a plurality of pushed values associated with the party. An incoming call for...
US20100150323 Method of Addressing Time Wastage During Telephone Call Holds  
In a telephone communication system, a caller is provided with the facility for leaving a message with the called party or a central office or other network storage location if placed on hold to...
US20080159514 TELECOMMUNICATION DEVICE  
An electronic device and a method are for responding to an incoming call. The response is performed by receiving the incoming call, analyzing features within the incoming call to determine a...
US20050147227 Method and system for alerting call participant of a change in a call hold status  
A method and system for controlling a connection between a calling party and a called party. When a call is placed on hold, detection services are utilized to determine when the call changes from...
US20060062366 Overlapped voice conversation system and method  
Two or more calls to the same destination are mixed. The mixed audio information includes foreground and background calls. The call in the foreground is mixed with a higher volume level than...
US20050147212 Network support for customized automatic call answering and holding  
A communications network answers a call directed to user equipment that is already engaged in a call. A call holding indication is transmitted to the user equipment of the subscriber. The...
US20080310305 Interruption control  
A communications system in which a user may control interruptions to ongoing communications operations is provided. Using a communications device, a user may perform any suitable communications...
US20080080693 Response system  
A response system includes at least one response terminal and a response management apparatus. The response terminal includes a status sending part that sends an inherent identification number and...
US20090010415 Method for call waiting  
An improved call waiting process is provided wherein the called party (user) may elect to transfer the calling party (second caller) to a disposition option wherein a recorded message invites the...
US20100091973 DISTINCTIVE CALL WAITING BASED ON A REDIRECTING NUMBER  
A method includes receiving a query message at a controller communicatively coupled to a destination device. The query message includes inbound call data associated with a call to the destination...
US20080205619 CALLER INITIATED COMMUNICATIONS INTERRUPTION  
Enabling a caller to automatically interrupt a currently active call. In one embodiment, a call manager receives a request from an interrupter that may indicate an urgency, an identification, an...
US20120033801 Wireless Priority Service within a Distributed Call Processing Architecture  
A system, method, and call processing component for controlling an order of call processing among a plurality of call processing components. Each call processing component, upon receiving a call...
US20080310612 System, method and device supporting delivery of device-specific data objects  
A technique for supporting delivery of a data object used to alert a called party to a call from a calling party is described. The technique comprises receiving a call setup request from a calling...
US20070121876 System for managing the transfer of a call waiting party into an existing subscriber call connection to replace a terminal device on the existing call connection  
The system for transferring a call connection to a call waiting party operates when an incoming call is directed to one of the parties on the existing call connection. The called party receives an...
US20070121878 Method and system for providing a camp-on hold service  
A method for providing a camp-on hold service comprises detecting a hold condition between a first user and a second user and establishing a call hold by placing the call on hold. The method also...
US20070003044 Multiple simultaneously active telephone calls  
A method and system for providing a user who places a telephone call on hold with a partial hold option. When a user places a first call on partial hold and picks up a second call, the user can...
US20080260138 METHOD AND SYSTEM FOR USER INTERACTION WITHIN A QUEUE  
A system for providing caller interaction within a queue. In response to receiving a call, it is determined whether a wait time exists before a caller is connected to a customer service...
US20080101580 Methods, systems, and products for Internet Call Waiting messaging  
Systems, methods, and apparatuses are disclosed for providing Internet Call Waiting (ICW) Messaging Services. In an embodiment, a calling party places an incoming call to a called telephone number...
US20090097633 METHOD, APPARATUS AND SYSTEM FOR PARK CALL MESSAGES  
A method of operating a communication device, the method comprising sending a park data signal for placing a call to park and receiving a park reminder message. A method of operating a...
US20070003045 Off hold notification in communication networks  
Communication networks and methods are disclosed that notify a party when a call has been taken off hold. Over a communication network, a first party places a first call to a second party. At some...
US20050069119 Estimation of expected value for remaining work time for contact center agents  
The present invention provides a more accurate estimate as to time for completion of a call by using estimated time durations of separate phases of the call and by determining what phase a call is...
US20060153355 System and method for providing RBT in communication network  
Disclosed are systems and methods for providing ring back tones in a communication network. At first, a ring back tone device for storing and playing the ring back tone customized by a subscriber...
US20090225976 TELEPHONE DEVICE  
A telephone device may be configured to send a positive response in reply to a call request in order to construct a call established status with a source of the call request. The telephone device...
US20080069331 Apparatus and method for intelligent call waiting  
In some embodiments, an intelligent call waiting system may include one or more of the following features: (a) a data storage device having, (i) an intelligent call waiting program that allows a...
US20080205620 SYSTEM AND METHOD FOR MANAGING HOLD TIMES DURING AUTOMATED CALL PROCESSING  
A system and method for managing hold times during automated call processing is provided. A call is received from a caller and assigned to a call session. Data is obtained from the caller and...
US20070003047 Ringback tone bookmark request by calling party  
A ringback tone is played to a calling party on a call to a called party. Identification information of the ringback tone is stored, upon receipt of a bookmark request from the calling party, for...
US20070121877 System for managing the addition of a call waiting party to an existing subscriber call connection  
The system for adding a call waiting party to an existing call connection operates when an incoming call is directed to one of the parties on the existing call connection. The called party...
US20100124317 SYSTEM AND METHOD FOR CALL WAITING SIGNAL RESPONSES  
A prepared response communication system includes a receiver to receive response codes from at least a first communications device, and a call response module to respond in accordance with the...
US20050069117 Method for notifying an end user that a party has returned to a communication session  
The present invention provides a method for notifying a first user that a second user has returned to a call. A first user and a second user are engaged in a call on a communication path. The...
US20080037754 Devices, Methods and Computer Program Products for Providing Subject Matter Reminders for Telephone Calls  
A telephone call between a first party and a second party is facilitated by presenting to the first party, previously generated notes that relate to subject matter of a future telephone call with...
US20070003046 Ringback tone service opt-in and opt-out requests for use by calling party  
An opt-out request in one example is received from a calling party to avoid employment of a specialized ringback tone on one or more subsequent calls from the calling party to a called party. A...
US20050249338 Method and telecommunications system for processing digitally stored sound sequences  
The invention relates to a method for processing digitally stored sound sequences, such as holding music MOH (Music on Hold), voice sequences or signal tones, in a telecommunications system...
US20050254635 Method and apparatus for conveying short messages to PSTN telephone during regular voice communication  
A source telephone terminal connected to the PSTN conveys an instant message to a target telephone terminal during voice communication. The source telephone may be equipped with a Central Office...
US20100142696 MESSAGE-BASED NOTIFYING METHOD FOR NOTIFYING WAITING QUEUE AND APPLICATION SERVER  
The present invention relates to a message-based notifying method for notifying a waiting queue and an application server, wherein the method includes: sending, by a calling terminal, a call...
US20150326716 On-Hold Processing for Telephonic Systems  
In an end-of-hold notification method and apparatus, upon activation of end-of-hold notification from a first communication device, a detector is activated to monitor a communication connection...

Matches 1 - 47 out of 47