Matches 1 - 50 out of 147 1 2 3 >


Match Document Document Title
US20120213353 Providing Enhanced Wireline Services  
Novel tools and techniques that provide enhanced wireline services at one or more known wireline locations. In some cases, these tools and techniques involve determining that a subscriber is at...
US20150201073 INTELLIGENT/SELECTIVE COVERAGE MECHANISM  
Disclosed is a system and method for enabling a caller to specify call coverage and bridging treatment preferences and or directives. The treatment may be specified by using SIP header parameters...
US20120163563 METHOD AND SYSTEM FOR ROUTING CALLS BASED ON A LANGUAGE PREFERENCE  
A method that processes and conditionally routes a call. The method includes receiving a call from a caller, determining a telephone number of the caller, and determining if the telephone number...
US20120219136 TELEPHONY SERVICES OPTIMIZATION THROUGH CALLING PLAN ANALYSIS  
Embodiments of the present invention provide optimization of telephone services through telephone calling plan/card analysis. The least expensive rate is found for telephone calls at any given...
US20120128145 METHOD AND SYSTEM FOR INTELLIGENT ROUTING  
Embodiments of the present invention provide methods and systems for intelligent routing. An intelligent routing processing module sets at least one intelligent routing trigger condition and at...
US20110096914 Method and System for Context Sensitive Calling  
A system and method for context sensitive calling is disclosed in which context associated with a call is pulled from a file or database and forwarded with the call. In some embodiments, the...
US20110286589 METHOD AND APPARATUS FOR TAGGING OUTGOING TELEPHONY CALLS  
Systems and methods for determining and providing call disposition information for outgoing calls are provided. More particularly, the disposition of a call placed from a communication device is...
US20050141687 Call treatment in a communications system based on instant messaging  
An IM-based call treatment (IMBCT) system and method in a communications network environment. Upon establishing presence awareness among a plurality of networked entities, a call treatment profile...
US20110075828 MAINTAINING HISTORY INFORMATION FOR A USER ACROSS MULTIPLE TYPES OF END POINTS  
A system for providing enhanced history information across multiple clients comprises a call application server having a history system, a telephony system and a history cache. The call...
US20110222675 CALL-HANDLING RULES  
Call-handling rules may be provided. A user interface may access a plurality of information associated with a user and provide functionality for creating a plurality of rules based on the...
US20110081011 SYSTEM AND METHOD FOR ACTIVE CALL CONCIERGE FOR SUPPLEMENTARY CALL SERVICES  
Systems and methods according to these exemplary embodiments provide active call concierge services wherein a network tracks users' behaviors with respect to, for example, supplementary services....
US20120207294 SYSTEM AND METHOD FOR ASSISTING A CALLEE AND A CALLER IN ESTABLISHING TELEPHONIC COMMUNICATIONS  
Systems and methods are disclosed to assist a caller and a callee in establishing successful telephonic communications. In embodiments of the systems and methods, a telephonic call set-up network...
US20110255679 TELEPHONE NUMBER USE OPTIMIZATION FOR BLOCKS OF TELEPHONE NUMBERS  
A method may include determining a count of excess telephone numbers (TNs) for removal from a block of TNs associated with a customer. The method may further include determining an order of...
US20120051531 APPARATUS AND METHOD FOR PROVIDING CLICK-TO-CALL SERVICE  
A method for providing a click-to-call service includes receiving multimedia content, and acquiring a recipient's phone number from the multimedia content; generating a bridge call request message...
US20120230483 ANSWERING MACHINE DETECTION  
A call is placed to a communications device. A response to the call is received from a call recipient associated with the communications device. The received response is processed based on a set...
US20120082303 METHOD AND SYSTEM FOR MANAGING A CONTACT CENTER CONFIGURATION  
A system for adapting a contact center configuration in order to achieve a specific business goal is provided. The system comprises a display for displaying to a user a representation of an actual...
US20120002797 TECHNIQUE FOR CONTINUALLY ASSISTING A USER DURING AN INFORMATION ASSISTANCE CALL  
A user may want to search for relevant information and/or conduct a transaction through an information assistance service. During an information assistance call, the user may return to an...
US20150103990 NETWORK-BASED SOCIAL TELEPHONY FIREWALL  
A method receives a call from a device of a caller destined to a device of a subscriber of a communication network. The method connects the call to the device of the subscriber and then receives...
US20130202097 PRIORITY TELEPHONIC COMMUNICATIONS  
This document describes various techniques enabling priority telephonic communications. In some embodiments, these techniques enable a person making a telephone call to indicate that their call is...
US20120056972 PREMIUM COMMUNICATION SESSIONS  
Communication systems and methods for providing premium multiparty communication sessions between a plurality of callers. The plurality of callers may comprise an initiating caller who initiates...
US20120257737 SYSTEM AND METHOD FOR CALL HANDLING  
A system that incorporates teachings of the present disclosure may include, for example, a call processing element in a communication system having a controller to detect an incoming call directed...
US20140003595 MANAGING VOICE COLLISION IN MULTI-PARTY COMMUNICATIONS  
Systems and methods for managing voice collision in multi-party communications are generally provided. Embodiments herein may include identifying a voice collision between a first speaker and a...
US20070258570 USING SERVICES PROVIDED VIA A COMMUNICATION SYSTEM  
The present invention relates to a service portal configured to receive information relating to a number of services provided via a communication network, to represent online the information to a...
US20110103565 System and method for service resolution  
Providing service resolution between a calling subscriber and a called subscriber of a telecommunications network, wherein a call of a calling subscriber device of the calling subscriber includes...
US20110116615 Device and method for recognizing wanted and/or unwanted telephone calls of a telephone user as a function of the user's behavior  
The present invention relates to a device (10) and a method for recognizing wanted and/or unwanted telephone calls of a user of a telephone (12) as a function of the user's behavior, wherein...
US20130129065 CALL ACCESS MANAGEMENT  
Call access management. Receiving a request from a device for an incoming call to a called number. Obtaining presence information of the called party. Presenting the obtained information via the...
US20130223605 AVOIDING FAILED ROUTES  
A system may include a failed route avoidance device. The failed route avoidance device may receive a notification that a record, of a call that failed to be extended to a contact agent in a...
US20120027190 Phone Name Service  
This invention relates generally to software, and more specifically, to systems and methods for providing a phone name service. In one embodiment, the invention includes a software application,...
US20110255680 CALL ACCESS MANAGEMENT  
Receiving a request from a device for an incoming call to a called number. Obtaining presence information of the called party. Presenting the obtained information via the calling device....
US20130266130 COMMUNICATION DEVICE AND METHOD FOR EVALUATING LEVEL OF IMPORTANCE OF MISSED INCOMING CALL  
A computerized method is implemented by a communication device for evaluating levels of importance of missed incoming calls. One or more reference parameters in relation to incoming calls received...
US20080317230 Method and System to Use Feature Profiles Call-by-Call in Telecommunication Call Handling  
A method allowing a subscriber to use call handling features on a call by call basis defines a plurality of feature profiles, each including a number of call handling features. The method stores...
US20050135591 Guest services management system and method  
A method, system and apparatus for managing guest services to a telephone subscriber using identifying information provided through the PSTN to a guest services management center. In accordance...
US20120063581 REMOVING SLAMMING PROTECTION TO PERMIT A CHANGE IN SERVICE PROVIDERS  
A designated service provider of a customer having slamming protection on their account may not be changed without authorization from the customer to remove the slamming protection. When a...
US20120039452 Communication Connection Establishment Control for Preventing Unsolicited Communication  
There is proposed a mechanism for controlling a communication connection establishment to a subscriber using service including blacklisting, whitelisting, authentication request and/or Turing test...
US20100158230 SYSTEM AND METHOD FOR PERFORMING CERTAIN ACTIONS BASED UPON A DIALED TELEPHONE NUMBER  
Systems and methods of placing a telephone call for a user include monitoring the telephone number that the user has requested to reach. Depending upon the telephone number requested by the user,...
US20120163574 Integration of Carriers With Social Networks  
In general, the subject matter described in this specification can be embodied in methods, systems, and program products for receiving, at a server system of a social network and from a telephone...
US20120106725 TREATMENT OF ELECTRONIC COMMUNICATIONS BASED ON USER ASSOCIATION WITH ONE OR MORE ONLINE GROUPS  
A method is described for call treatment based on user association with one or more user groups. The method includes receiving a phone call from a call source that is directed to a call recipient,...
US20100215163 SYSTEM AND METHOD OF LOCATION SENSITIVE CALLER AND CALLEE BASED CALL PRIORITIZATION  
A system and method of call prioritization and, in particular, a system and method of location sensitive caller and callee based voice call prioritization are disclosed. A method includes:...
US20060045252 Distinctive ring tones prompted by call urgency and context  
Devices, methods and systems for enhanced ringing features on communications terminals. Flexible user-established rules, customized in a subscriber profile database, enable the ring-tone to vary...
US20060227952 Enhanced provision of low-cost professional services  
A method is provided for providing low-cost professional services. The method includes the steps collecting information from a user regarding a desired professional service, creating at least one...
US20090080630 LOCAL ROUTING MANAGEMENT IN A TELECOMMUNICATIONS NETWORK  
An embodiment of a method includes determining a customer service plan identifier from information associated with a received call, determining a route plan associated with the identified customer...
US20090067589 Creating automated voice response menus for telecommunications services  
A method for changing configuration settings of a telephony system comprises initiating a telephony configuration service, establishing service rights associated with a telephone number. a step...
US20110085652 METHOD AND APPARATUS FOR DYNAMICALLY SCHEDULING RINGING SIGNALS  
A method for scheduling ringing signals for a plurality of subscriber lines includes maintaining a schedule of ringing signals for the plurality of subscriber lines. A plurality of ringing counts...
US20110158111 BULK SERVICE PROVISIONING ON LIVE NETWORK  
The invention is directed to a method and system for bulk provisioning of telecommunications services on a live network and is suited to migrating telecommunications services from a legacy network...
US20070121869 Profile sharing across persona  
The embodiments disclosed include a system and method for sharing services between service profiles on a single telecommunications device resulting in improved ease of access for a user who wishes...
US20090316865 Method for providing green service to a communication unit  
The present invention provides a method for providing green service to a mobile unit. A mobile unit subscribes to a green service, which charges the mobile unit an additional fee. The fee goes...
US20090310767 SYSTEM AND METHOD FOR MIGRATING A LARGE SCALE BATCH OF CUSTOMER ACCOUNTS FROM ONE VOIP SYSTEM TO ANOTHER VOIP SYSTEM  
A system and method in accordance with exemplary embodiments may include receiving account data associated with one or more accounts scheduled to be migrated from one or more first VoIP phone...
US20090168983 Caller Controlled Time Demarcation System  
A method and system for providing a caller-controlled demarcation service is described. An embodiment of the present invention is advantageously implemented as an advanced service in an...
US20080144792 METHOD OF PERFORMING CALL PROGRESS ANALYSIS, CALL PROGRESS ANALYZER AND CALLER FOR HANDLING CALL PROGRESS ANALYSIS RESULT  
The present invention relates to a method for performing call progress analysis, a call progress analyzer and a caller for handling call progress results. The method and the call progress analyzer...
US20100166166 CALL HANDLING  
The present invention relates to an apparatus (10) for handling telephone calls which comprises: means for configuring the operation of the apparatus based on user preferences relating to the...

Matches 1 - 50 out of 147 1 2 3 >