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US20130148798 |
INTELLIGENT CALL LOG AND SCHEDULE INTEGRATION
Described are embodiments that provide for an intelligent call log. Specifically, in embodiments, a call log module can be provided on a user's phone (or as a sequenced application) that analyzes... |
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US20120189109 |
METHOD OF TELEPHONE SWITCHBOARD FOR CONNECTING DIRECTLY THE CALLBACK TO THE EXTENSION OF THE ORIGINAL CALLER
The present invention provides a “Phone Log” in a telephone switchboard for recording the extension numbers, the phone numbers dialed by the extension numbers and the accumulated times. When there... |
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US20140119522 |
SYSTEM AND METHOD FOR GENERATING SUBSCRIBER CHURN PREDICTIONS
A system and method for generating a subscriber churn prediction includes receiving call detail records from a network operator detailing communication between subscribers of the network operator... |
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US20110002453 |
Method and system for connecting a telephone call to a third party
A method and a system that allows a person to contact one or more companies with which the person has a relationship, such that the person can contact each company using a single telephone number.... |
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US20110212704 |
SYSTEM AND METHOD TO MEASURE THE EFFECTIVENESS OF CLICK TO CALL ADVERTISEMENT
Provided is a method and system for measuring the effectiveness of click to call advertisements or for gathering information from calls made using a click to call service. An agent residing on a... |
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US20130279672 |
Methods and Systems For Categorizing a Customer of a Service as a Churner or a Non-Churner
In one particular aspect a method for categorizing a user of a communication service as a churner or non-churner is provided. In some embodiments, the method includes obtaining call data for the... |
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US20090141877 |
SYSTEM AND APPARATUS FOR PREDICTIVE VOICE OVER INTERNET PROTOCOL (VoIP) INFRASTRUCTURE MONITORING UTILIZING ENHANCED CUSTOMER END-POINT VoIP PHONES
A method for the active and passive monitoring of a voice over internet protocol (VoIP) network infrastructure is provided. Monitoring software on a VoIP phone of the VoIP network infrastructure... |
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US20090259492 |
Remote Consultation System and Method
A computer-implemented method and system for confirming that a remote consultation between a professional and a client occurred, including monitoring a remote consultation call between a... |
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US20110235793 |
Maximum concurrent event determiner
Event records associated with telephone devices are analyzed to calculate a maximum number of concurrent events that occurred during a time period covered by the event records. The begin dates and... |
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US20080075250 |
Maintaining a call log
One embodiment of such a method for maintaining a call log can be broadly summarized by the following: receiving an incoming call on a telephone device; obtaining call information about the... |
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US20080095344 |
Presence Agent for a Telephone
A presence agent (100) for a telephone line (102) operable to provide telephony presence information to a presence client. A line monitor (104) is included for collecting line status information... |
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US20120257736 |
SYSTEM AND METHOD FOR IDENTIFYING TELECOM USERS BASED ON CALL USAGE PATTERNS
The disclosed embodiment relates to identifying telecom users. An exemplary method comprises collecting, with a computing device, call usage data based on the call usage of a new telecom user,... |
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US20110248849 |
METHOD FOR MANAGING COMMUNICATION RECORD AND COMMUNICATION DEVICE PERFORMING THE SAME
A communication device and method for managing communication records by using priorities of the communication records so that a user can easily find a desired communication record are provided. In... |
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US20050226400 |
System and method for a telecommunications network
A method for improving traffic flow over a first network by adjusting the ratio and identity of traffic offloaded to a second network based on analysis of call detail records (CDRs). |
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US20100111275 |
Method for communication information recall in an enterprise network
A method is disclosed for communication information recall in an enterprise network. An illustrative embodiment describes, in particular, a method for communication information recall following a... |
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US20070211871 |
Method and system for organizing incident records in an electronic equipment
A method of managing incident records in a mobile radio terminal includes, upon the occurrence of an incident involving the mobile radio terminal, generating an incident record associated with the... |
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US20060227948 |
System and method for implementing call controls in a telephony network
In one embodiment according to the invention, there is disclosed a method for implementing call controls in a telephony network. The method comprises processing a call log of actual calls for an... |
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US20080123827 |
Traffic evaluation system
A system including a first client data collection device, a host server, and a host user interface. The first client data collection device can store traffic data relating to a first call market... |
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US20070077937 |
Method and system for performing call admission control in a communication system
A method and system for performing call admission control (CAC) in a communication system. The method comprises determining whether traffic of at least one call-type is overloaded in a... |
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US20080063165 |
SYSTEM AND METHOD FOR DYNAMICALLY PARTITIONING CONTEXT SERVERS
A system and method for dynamically partitioning context servers in a network in response to changes in network conditions. Context servers store information about calls in a telecommunications... |
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US20110085649 |
Fluctuation Monitoring Method that Based on the Mid-Layer Data
Fluctuation monitoring method based on the mid-layer data comprising a monitoring component of the customized instance, mid-layer telephone traffic statistics, a component of self learning... |
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US20090245494 |
SYSTEM AND METHOD FOR RECORDING COMMUNICATION ACTIVITIES
A system that incorporates teachings of the present disclosure may include, for example, a system having a controller to monitor incoming and outgoing calls associated with one or more... |
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US20080304632 |
System and Method for Obtaining In-Use Statistics for Voice Applications in Interactive Voice Response Systems
Systems and methods are provided for obtaining statistics from the use of a voice application. More particularly, the invention may comprise an interception engine that is configured to receive a... |
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US20060126808 |
System and method for measurement of call deflection
The disclosure is directed to a method of providing computer assisted user support to a computer user. The method includes collecting customer identification information for a user of a computer... |