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US20130148798 INTELLIGENT CALL LOG AND SCHEDULE INTEGRATION  
Described are embodiments that provide for an intelligent call log. Specifically, in embodiments, a call log module can be provided on a user's phone (or as a sequenced application) that analyzes...
US20120189109 METHOD OF TELEPHONE SWITCHBOARD FOR CONNECTING DIRECTLY THE CALLBACK TO THE EXTENSION OF THE ORIGINAL CALLER  
The present invention provides a “Phone Log” in a telephone switchboard for recording the extension numbers, the phone numbers dialed by the extension numbers and the accumulated times. When there...
US20140119522 SYSTEM AND METHOD FOR GENERATING SUBSCRIBER CHURN PREDICTIONS  
A system and method for generating a subscriber churn prediction includes receiving call detail records from a network operator detailing communication between subscribers of the network operator...
US20110002453 Method and system for connecting a telephone call to a third party  
A method and a system that allows a person to contact one or more companies with which the person has a relationship, such that the person can contact each company using a single telephone number....
US20110212704 SYSTEM AND METHOD TO MEASURE THE EFFECTIVENESS OF CLICK TO CALL ADVERTISEMENT  
Provided is a method and system for measuring the effectiveness of click to call advertisements or for gathering information from calls made using a click to call service. An agent residing on a...
US20130279672 Methods and Systems For Categorizing a Customer of a Service as a Churner or a Non-Churner  
In one particular aspect a method for categorizing a user of a communication service as a churner or non-churner is provided. In some embodiments, the method includes obtaining call data for the...
US20090141877 SYSTEM AND APPARATUS FOR PREDICTIVE VOICE OVER INTERNET PROTOCOL (VoIP) INFRASTRUCTURE MONITORING UTILIZING ENHANCED CUSTOMER END-POINT VoIP PHONES  
A method for the active and passive monitoring of a voice over internet protocol (VoIP) network infrastructure is provided. Monitoring software on a VoIP phone of the VoIP network infrastructure...
US20090259492 Remote Consultation System and Method  
A computer-implemented method and system for confirming that a remote consultation between a professional and a client occurred, including monitoring a remote consultation call between a...
US20110235793 Maximum concurrent event determiner  
Event records associated with telephone devices are analyzed to calculate a maximum number of concurrent events that occurred during a time period covered by the event records. The begin dates and...
US20080075250 Maintaining a call log  
One embodiment of such a method for maintaining a call log can be broadly summarized by the following: receiving an incoming call on a telephone device; obtaining call information about the...
US20080095344 Presence Agent for a Telephone  
A presence agent (100) for a telephone line (102) operable to provide telephony presence information to a presence client. A line monitor (104) is included for collecting line status information...
US20120257736 SYSTEM AND METHOD FOR IDENTIFYING TELECOM USERS BASED ON CALL USAGE PATTERNS  
The disclosed embodiment relates to identifying telecom users. An exemplary method comprises collecting, with a computing device, call usage data based on the call usage of a new telecom user,...
US20110248849 METHOD FOR MANAGING COMMUNICATION RECORD AND COMMUNICATION DEVICE PERFORMING THE SAME  
A communication device and method for managing communication records by using priorities of the communication records so that a user can easily find a desired communication record are provided. In...
US20050226400 System and method for a telecommunications network  
A method for improving traffic flow over a first network by adjusting the ratio and identity of traffic offloaded to a second network based on analysis of call detail records (CDRs).
US20100111275 Method for communication information recall in an enterprise network  
A method is disclosed for communication information recall in an enterprise network. An illustrative embodiment describes, in particular, a method for communication information recall following a...
US20070211871 Method and system for organizing incident records in an electronic equipment  
A method of managing incident records in a mobile radio terminal includes, upon the occurrence of an incident involving the mobile radio terminal, generating an incident record associated with the...
US20060227948 System and method for implementing call controls in a telephony network  
In one embodiment according to the invention, there is disclosed a method for implementing call controls in a telephony network. The method comprises processing a call log of actual calls for an...
US20080123827 Traffic evaluation system  
A system including a first client data collection device, a host server, and a host user interface. The first client data collection device can store traffic data relating to a first call market...
US20070077937 Method and system for performing call admission control in a communication system  
A method and system for performing call admission control (CAC) in a communication system. The method comprises determining whether traffic of at least one call-type is overloaded in a...
US20080063165 SYSTEM AND METHOD FOR DYNAMICALLY PARTITIONING CONTEXT SERVERS  
A system and method for dynamically partitioning context servers in a network in response to changes in network conditions. Context servers store information about calls in a telecommunications...
US20110085649 Fluctuation Monitoring Method that Based on the Mid-Layer Data  
Fluctuation monitoring method based on the mid-layer data comprising a monitoring component of the customized instance, mid-layer telephone traffic statistics, a component of self learning...
US20090245494 SYSTEM AND METHOD FOR RECORDING COMMUNICATION ACTIVITIES  
A system that incorporates teachings of the present disclosure may include, for example, a system having a controller to monitor incoming and outgoing calls associated with one or more...
US20080304632 System and Method for Obtaining In-Use Statistics for Voice Applications in Interactive Voice Response Systems  
Systems and methods are provided for obtaining statistics from the use of a voice application. More particularly, the invention may comprise an interception engine that is configured to receive a...
US20060126808 System and method for measurement of call deflection  
The disclosure is directed to a method of providing computer assisted user support to a computer user. The method includes collecting customer identification information for a user of a computer...
Matches 1 - 24 out of 24