Matches 1 - 44 out of 44


Match Document Document Title
US20120213350 SYSTEM AND METHOD FOR TRACKING CALL ACTIVITY TO A SET OF ADVERTISED BUSINESSES  
A system and method for tracking call activity of a plurality of businesses is disclosed. A global pool of phone numbers is allocated from which to draw numbers. A business-specific pool of...
US20110038468 METHOD AND SYSTEM FOR MEASURING MARKET-SHARE FOR AN ENTIRE TELECOMMUNICATION MARKET  
A method for collecting data to measure market-share for a defined telecommunication market. A market of interest is defined and a random panel of numbers is created. A call set-up is initiated to...
US20090161849 CALL CENTER QUEUE MANAGEMENT  
Call center queue management includes a method for calculating an average capability for each of a plurality of agents obtaining call completion data for each agent. The call completion data is...
US20090161850 EFFICIENT MECHANISM FOR THE MANAGEMENT OF CALL/SESSION EVENT INFORMATION FOR NEAR REAL-TIME CAUSAL ANALYSIS  
A method, event information processing system, and wireless communication system capture call/session event information. A series of call/session event information sets (128) is received. Each...
US20100128860 METHODS, COMPUTER PROGRAM PRODUCTS, AND SYSTEMS FOR MANAGING VOICE OVER INTERNET PROTOCOL (VOIP) NETWORK ELEMENTS  
Methods, computer program products, and systems for managing VoIP network elements are provided. Methods include receiving call details records (CDRs) from a plurality of network elements. The...
US20070036309 Network assurance analytic system  
A network assurance analytics (NAA) system and method is disclosed. The NAA can be part of a risk analytic for telecom (RAFT) program. The NAA system is configured to monitor telecommunications...
US20080095342 Interception Of Cashless Calling Service Subscription  
The present invention relates to problems how to generate information related to use of a Cashless Calling Service Subscription. The problems are solved by methods and arrangements in a...
US20090252312 SERVICE COMMUNICATION LIST  
A method for displaying communication events is provided. The method includes collecting past, present, and future communication events from two or more communication services, where a...
US20080080684 SYSTEM AND METHODS FOR MANAGING TANDEM SWITCH INFORMATION  
A system and associated methods for automation and management of trunk routing among switches in a telecommunications network between carriers connected to a third party tandem services provider...
US20080137825 ELECTRONIC SURVEILLANCE SYSTEM IN COMMUNICATION NETWORK AND METHOD THEREOF  
Provided are an electronic surveillance system and a method thereof. In the electronic surveillance system that performs electronic surveillance on a subscriber in a communication network, the...
US20110158395 VOIP MASTER CALL DETAIL RECORD  
A method and system of processing call detail records (CDRs) of multiple network elements in a communication network are disclosed. The method includes identifying at least one final attempt CDR...
US20130251128 PHONE NUMBER MANAGEMENT METHOD AND COMMUNICATION DEVICE HAVING PHONE NUMBER MANAGEMENT FUNCTION  
A computerized method for managing phone numbers stored in a communication device, the communication device communicates with a communication service terminal provided by a telecommunication...
US20070064889 Method for tracking effectiveness of telephone response advertising  
A method of advertising a product, comprising assigning a respective telephone number to a plurality of advertising media elements is disclosed. Telephone numbers are assigned and calls are...
US20130279671 METHOD AND APPARATUS FOR CORRELATING A PHONE CALL WITH A DISPLAY  
A computerized method for correlating a phone call with a telephone-number, comprising receiving at a service facility, comprising an at least one processor, a query from a computer about a status...
US20080310608 CREDIT BASED MANAGEMENT OF TELECOMMUNICATION ACTIVITY  
An apparatus for allowing a telecommunication service provider to manage the risk that a subscriber will not pay their bill for use of the provider's telecommunication system comprising interface...
US20090245492 SURVIVABLE PHONE BEHAVIOR USING SIP SIGNALING IN A SIP NETWORK CONFIGURATION  
Provided are methods, devices, and systems for maintaining a SIP survivable User Agent. The present invention is adapted to allow the User Agent to detect the status of the network, thus providing...
US20100239080 Familiarization Augmentation System and Technology (FAST) Dialer  
The present invention relates to the field of telecommunications. More particularly, to an apparatus that would allow callers to time-share telephone, telecommunication or communication lines in...
US20090103700 SYSTEM AND METHOD FOR MODELING, MONITORING AND MANAGING TELECOMMUNICATIONS NETWORKS AND INFRASTRUCTURE  
An analyzing a telecommunications network that receives environmental data, vendor data, and customer data related to a telecommunications transaction. A telecommunications transaction identifier...
US20090103703 Automated dial tone verification and reporting  
An automated system and associated methods that can be used to meet government compliance regulations are provided for testing and tracking the administration of Calling Line Identification (CLID)...
US20090016505 TELEPHONE CALL ROUTING SYSTEM  
The invention relates to a telephone call routing system including means for associating calling numbers with geographical areas and means for associating geographical areas with destination...
US20090190729 SYSTEM AND COMPUTER PROGRAM PRODUCT FOR PREDICTING CHURNERS IN A TELECOMMUNICATIONS NETWORK  
Data pertaining to interactions between a plurality of customers is obtained. A graph is formed, having a plurality of nodes representing the customers and a plurality of edges representing...
US20090003566 SYSTEM AND METHOD FOR SCORING RECORDED INTERACTIONS  
A computer-implemented system and method for distributing recorded communications within a contact center for scoring based upon a set of positive and/or negative skills and attributes associated...
US20080152105 TELEPHONE MANAGEMENT SYSTEM  
According to one embodiment, a telephone management system includes a telephone exchange apparatus, a management apparatus, and transmission paths which each connect between the telephone exchange...
US20050226400 System and method for a telecommunications network  
A method for improving traffic flow over a first network by adjusting the ratio and identity of traffic offloaded to a second network based on analysis of call detail records (CDRs).
US20080219420 Method for Billing for a Data Transmission by Selecting Accounts  
At least two billing accounts that can be accessed by a selection message of a communications terminal are used to bill for a data transmission in a telecommunication network. After the data...
US20080152104 INTELLIGENT SELECTION OF NETWORK ELEMENTS FOR UPGRADES  
A system (2100, 2400) for taking network elements (112) off-line includes a memory (1806) for storing a record (1802) of a number of calls being handled by a first network element (112) over a...
US20080219425 Presence system and method for the telephone status information  
A system for presenting telephone state information includes a presence server 10; a presence client end 20 and a presence contact end 30 which are respectively connected with the presence server...
US20100290606 RESYNCHRONIZATION OF CALL EVENTS AFTER TRIGGER EVENT  
Client devices/applications associated with a subscriber of an enhanced communication system are enabled to generate communication records identifying individual communication sessions along with...
US20060227948 System and method for implementing call controls in a telephony network  
In one embodiment according to the invention, there is disclosed a method for implementing call controls in a telephony network. The method comprises processing a call log of actual calls for an...
US20090122969 METHOD AND APPARATUS FOR PERFORMING CALL CORRELATION ACROSS NETWORK ELEMENTS  
Method and apparatus for performing call correlation across network elements are disclosed. For example, the method receives by a first correlation engine one or more Call Detail Records (CDRs)...
US20100119048 CALL RELAY SYSTEM, CALL RELAY DEVICE, CALL RELAY METHOD AND PROGRAM  
A call relay system includes: an outgoing call terminal; an incoming call terminal; and a call relay device which relays a call from the outgoing call terminal to the incoming call terminal. The...
US20080232566 Adaptive, Context-Driven Telephone Number Dialing  
A technique is disclosed that enables a context-driven, adaptive technique for generating a list of telephone numbers. The technique of the illustrative embodiment of the present invention seeks...
US20090262913 System and Method For Tracking Call Activity To A Set Of Advertised Businesses  
A system and method for tracking call activity of a plurality of businesses is disclosed. A global pool of phone numbers is allocated from which to draw numbers. A business-specific pool of...
US20090323915 COMMUNICATION EQUIPMENT  
In communication equipment capable of permitting a user to simply grasp how long period of time has passed from the time at which the user made a communication with a contact address registered to...
US20070201640 System, device and method for operation and maintenance of network devices  
A system for operation and maintenance of network devices, including a device layer including at least one network device and a pre-processing layer including pre-processing device(s); the network...
US20080242315 Traffic data collection utilizing a cellular communication network and probe units  
A system for collecting request signal and probe data from telematics units using a cellular communication network, wherein the units each cause to be transmitted registration request signal data...
US20090141876 Carrier-implemented call event data management  
Methods and systems implemented in an information handling system are provided for managing call event data between agents and callers for calls completed through a carrier. Functionality provided...
US20080260122 Method and system for selecting and navigating to call examples for playback or analysis  
A method for searching for one or more recorded telephone communications between one or more customers and a contact center comprising is provided. The method is implemented by a computer readable...
US20080008302 System and method for H.323 call logging  
A method for call-logging is provided. The method includes monitoring packet headers transmitted from and received by a port associated with a computer device. Next, the port number of the...
US20100158224 METHOD AND APPARATUS FOR ADMINISTRATION OF CIRCUIT INVENTORIES IN TELECOMMUNICATIONS NETWORKS  
Telecommunications customers must frequently utilize the facilities of many different telecommunications service providers in order to transmit data from one location to another. When a...
US20100232585 System and Method for Utilizing Customer Data in a Communication System  
Systems and methods for utilizing customer data in a communication system are provided. In exemplary embodiments, customer records at a customer data warehousing system are accessed. Customer data...
US20130094639 SYSTEM AND METHOD FOR PROVIDING A DIAL TONE AND A RING TONE  
Provided is a system for providing a dial tone and a ring tone to a receiver terminal having one or more virtual numbers. A ring tone setting unit sets a ring tone corresponding to each of the one...
US20100080369 METHODS AND APPARATUS TO MONITOR SUBSCRIBER ACTIVITY  
Methods and apparatus to respond to monitor subscriber activity are disclosed. An example method includes receiving a first set of client telephone number (TN) data associated with a client and a...
US20120021718 METHOD AND ARRANGEMENT FOR GATHERING DATA FROM A COMMUNICATION NETWORK  
An arrangement for gathering data from a communication network (101) includes a server device (102) connected to the communication network. The arrangement includes in user terminal devices...

Matches 1 - 44 out of 44