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AMO firm.
Article Type:
Interview
Subject:
Executives (Interviews)
Real estate developers (Officials and employees)
Pub Date:
05/01/2012
Publication:
Name: Journal of Property Management Publisher: Institute of Real Estate Management Audience: Trade Format: Magazine/Journal Subject: Business; Real estate industry Copyright: COPYRIGHT 2012 National Association of Realtors ISSN: 0022-3905
Issue:
Date: May-June, 2012 Source Volume: 77 Source Issue: 3
Topic:
Event Code: 540 Executive changes & profiles
Product:
Product Code: 6552000 Subdividers & Developers NAICS Code: 23311 Land Subdivision and Land Development SIC Code: 6552 Subdividers and developers, not elsewhere classified
Organization:
Company Name: Lincoln Property Co.
Persons:
Named Person: Wilder, Scott
Geographic:
Geographic Scope: United States

Accession Number:
292010431
Full Text:
FOLLOWING IS AN EXCLUSIVE INTERVIEW WITH SCOTT WILDER, CPM, EXECUTIVE CPM OF THE RESIDENTIAL DIVISION OF LINCOLN PROPERTY COMPANY, AMO

* How did you get started in the property management business?

Everybody's story about where they started their career in property management is different and unique. Basically, I stumbled into it: I happened to move to a Lincoln property site in 1984 and I was impressed with the professionalism and the overall quality of the asset and, in particular, with the business manager at the site. After hearing about a job opening I went for it that's how I started.

The ways in which technology has changed this business are unfathomable; there are tools that help us more efficiently manage the asset as it relates to maintenance procurement, pricing units with revenue management systems and tracking advertising.

At the end of the day, however, the one thing that hasn't changed is that property management is a people business. You still have people on site. The human, face-to-face interaction is one thing that has not changed since 1984.

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* Lincoln Property Company has been in business for more than 35 years. What's the secret to your success?

I think the core of our success is that we realize our residents are the most important asset. So much so, that we've recently re-launched the "we care" campaign for our internal associates, reminding them that they come first. Our focus is truly on the experience of our residents.

We have the same internal philosophy; we are diligent about recognizing our employees for a job well done. Started 40 years ago, Lincoln's Gold Medallion Awards, which are presented in each property, are like the Oscars for Lincoln associates. In Dallas alone, we can have as many as 900 people at the awards ceremony. Part of the reason we have such a strong sense of community is that we honor all previous winners as well as new winners. Believe it or not, my 27-year tenure is not that unusual. At the Gold Medallion Awards, we give away 20-, 30-and 40-year awards, which is unheard of these days. It boils down to our tenure--people have been around.

* How do you ensure that your team consistently and ethically delivers results to your various locations?

As the fourth-largest apartment manager in the U.S., our success depends upon centralized policy, procedures and training material. We have an internal audit group of six people who travel to our properties every weekend to ensure that training is implemented properly. While training is centralized, operationally we espouse a decentralized, entrepreneurial spirit. It's a win-win balance, allowing regions to follow policy, procedure and training, but giving the right amount of independence to adjust to region-specific dynamics.

Our goal is to have a resident who visits a Lincoln property in Boston come to Dallas and have the same experience--with room for local flavor--without any major deviations.

* What is your leadership philosophy? What is the most important quality Lincoln Property Company values in employees?

We've been successful because we work as a team. It's not clich--it's true. We work together toward common goals. We lead by example. Those of us who are in senior leadership positions started from the floor. We've been there. Since we've been there, we strive to support all employees onsite.

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SNAPSHOT

CORPORATE HEADQUARTERS Dallas

EXECUTIVE CPM Scott Wilder, CPM

NUMBER OF EMPLOYEES 5,000

COMPANY WEBSITE http://lincolnapts.com
Gale Copyright:
Copyright 2012 Gale, Cengage Learning. All rights reserved.