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Match Document Document Title
7386455 Robust voice browser system and voice activated device controller  
The present invention relates to a system for controlling at least one remote system operatively connected to the Internet. The system includes a computer operatively connected to the Internet and...
7343406 Proactive call and contact center system  
A proactive call center which detects problems, resolves the problems, and then contacts the customers before customers initiate calls themselves. In the present invention, the workflow process is...
7327723 Computer, internet and telecommunications based network  
A method and apparatus for a computer and telecommunication network which can receive, send and manage information from or to a subscriber of the network, based on the subscriber's configuration....
EP0962091B1 AN ELECTRONIC VOICE MAIL MESSAGE HANDLING SYSTEM  
Abstract not available for EP0962091 Abstract of corresponding document: US6021181 A virtual intercom method implemented by a computer-based electronic assistant and including the steps of...
7142659 Directory assistance method and apparatus  
A cellular telephone subscriber who wishes directory assistance services is connected in the conventional manner to an operator who identifies a destination telephone number desired by the...
7110520 Method and system for directory assistance services  
A mobile telephone, or personal communication services subscriber who wishes directory assistance services is connected in the conventional manner to an operator who identifies a destination...
7076431 Robust voice browser system and voice activated device controller  
The present invention relates to a system for acquiring information from sources on a network, such as the Internet. A voice browsing system maintains a database containing a list of information...
7073075 Telephony end user interface in an HFC access network  
System ( 100 ) and method for providing power supply status indications and network-originated messages on a user device interface ( 104 ) of a user device ( 102 ) coupled to an access device ( 110...
7020261 Method for providing enhanced directory assistance upon command using out-of-band signaling  
A user calls a directory assistance service provider to search for a desired telephone number and be connected to a party at the desired number. In one such connection, the user is afforded...
6917678 Method and apparatus for monitoring telephonic members and providing directory assistance  
Telephone users desiring directory assistance services are connected via standard telephone procedures to a directory assistance provider, such as an operator. An operator provides the destination...
6807257 Computer, internet and telecommunications based network  
A method and apparatus for a computer and telecommunication network which can receive, send and manage information from or to a subscriber of the network, based the subscriber's configuration. The...
6804332 Network based knowledgeable assistant  
A computer-implemented method of processing communications through a multimedia interface that includes a plurality of interface devices and a plurality of input/output devices. Each of the...
6801763 Technique for effectively communicating travel directions  
A user while traveling may call an operator in an information/call center to request directions to a desired destination. In response, the operator obtains a directions file containing the...
6792093 System and method for telephone call recording and recorded call retrieval  
A telephone call recording and recorded call retrieval system records telephone conversations and stores the recorded conversations for later retrieval. The system includes on one or more servers...
6788931 Directory assistance method and apparatus  
A cellular telephone subscriber who wishes directory assistance services is connected in the conventional manner to an operator who identifies a destination telephone number desired by the...
6775371 Technique for effectively providing concierge-like services in a directory assistance system  
Telephone users desiring directory assistance services are connected via standard telephone procedures to a directory assistance provider, such as an operator. An operator provides the destination...
6775264 Computer, internet and telecommunications based network  
A method and apparatus for a computer and telecommunication network which can receive, send and manage information from or to a subscriber of the network, based on the subscriber's configuration....
6754486 Method and system for directory assistance services having messaging or paging capability  
A mobile telephone, or personal communication services subscriber who wishes directory assistance services is connected in the conventional manner to an operator who identifies a destination...
6754326 Method and apparatus for monitoring telephonic members and providing directory assistance  
Telephone users desiring directory assistance services are connected via standard telephone procedures to a directory assistance provider, such as an operator. An operator provides the destination...
6714642 System and methods for call decisioning in a virtual call center integrating telephony with computers  
An apparatus and methods for a call routing system is disclosed whereby the call routing service provider is associated with a series of partners. By providing a system supporting not only the main...
6700972 System and method for processing and collecting data from a call directed to a call center  
The present invention provides a method and system for processing and collecting, at a telephone network central office, information for a call directed to a call center prior to the call being...
6628772 Method for providing enhanced directory assistance upon command using out-of-band signaling  
A user calls a directory assistance service provider to search for a desired telephone number and be connected to a party at the desired number. In one such connection, the user is afforded...
EP0788704B1 A NETWORK BASED KNOWLEDGEABLE ASSISTANT  
6553113 System and methods for call decisioning in a virtual call center integrating telephony with computers  
An apparatus and methods for a call routing system is disclosed whereby the call routing service provider is associated with a series of partners. By providing a system supporting not only the main...
6549614 Method and apparatus for recording and managing communications for transcription  
A server located at a first location for recording and managing communications for transcription generated at a second location. Clients contact the server to store communications for...
6493321 Systems and methods for providing communications through an alternate communication network  
Systems and methods for providing communications path through a selected communications network in the event of a transmission failure on the initial, real-time, communications network are...
6473612 Method for providing directory assistance services via an alphanumeric page  
A mobile telephone, or personal communication services subscriber who wishes directory assistance services is connected in the conventional manner to an operator who identifies a destination...
6466784 Technique for monitoring and attempting to connect destination telephone and providing information assistance upon detection of unsatisfactory connection  
A cellular telephone subscriber who wishes directory assistance services is connected in the conventional manner to an operator who identifies a destination telephone number desired by the...
6456709 Method and apparatus for monitoring telephonic members and providing directory assistance  
Telephone users desiring directory assistance services are connected via standard telephone procedures to a directory assistance provider, such as an operator. An operator provides the destination...
6430274 Validation query based on a supervisory signal  
A telephone system and method is provided for delaying authorization validation queries until after a called party accepts a telephone call. Queries are avoided not only in cases where the called...
6415025 Pay phone call completion method and apparatus  
A method for permitting multiple calls in a toll telecommunications network from a pay telephone comprising the steps of 1) receiving a first call in said toll telecommunications network from said...
6393122 Method and device for providing intermediate telephone service with enhanced network reliability  
A method and server for providing intermediate telephone call notification services while increasing the reliability of other call handling services is disclosed. Calls including called party...
6393016 Telephony signal transmission over a data communications network  
A control process controls transmission of digitally encoded messages (DEMs) over a data communications network to allow real-time performance. The control process establishes a communication path...
6381311 Automated message system for a calling party  
An automated message system sends a message of the calling party to the called party in response to a control signal. The automated message system includes a telephone network, a first telephone...
6289088 Pay phone call completion method and apparatus  
A method for permitting multiple calls in a toll telecommunications network from a pay telephone comprising the steps of 1) receiving a first call in said toll telecommunications network from said...
6272215 Intelligent call redirection  
An intelligent method is disclosed for handling call redirection to an external service provider (ESP) for subsequent call processing. In one embodiment, a network database (30) is queried to...
6205328 Method for providing supplementary services to a mobile station by sending DTMF tones to a remote party of an active call  
Methods and systems for signalling between a mobile station and a network for requesting supplementary services are disclosed. The network implicitly assumes that signals from a mobile station...
6201854 System and method for telephone number verification and identification  
A testing environment and a method for telephone number identification and/or verification. The testing environment and method of the present invention analyzes incoming analog signals of a...
6163606 System for providing virtual called party identification in a voice mail system  
A telephone system having a voice mail system and supporting virtual telephone numbers for called parties. A switching system in the telephone system has a plurality of telephone lines connected to...
6032192 Pro-active message delivery system and method  
A pro-active message delivery system which routes digitally-encoded messages via public-switched telephone networks and wide area networks to most cost-effectively deliver the messages, subject to...
6031898 Validation query based on a supervisory signal  
A telephone system and method is provided for delaying authorization validation queries until a dialed phone is answered. This way, authorization validation queries are avoided in cases where a...
6028921 Method and system for delivery of a message to a display unit  
A method and system for transmitting a message obtained from a message delivery database in a calling name delivery service environment. A communication is received from a calling party directory...
6021181 Electronic voice mail message handling system  
A virtual intercom method implemented by a computer-based electronic assistant and including the steps of receiving a voice command from a first party, wherein the voice command identifies a user...
EP0962091A2 AN ELECTRONIC VOICE MAIL MESSAGE HANDLING SYSTEM  
Abstract not available for EP0962091 Abstract of corresponding document: US6021181 A virtual intercom method implemented by a computer-based electronic assistant and including the steps of...
5995826 Methods for conditional tone responsive reconnection to directory assistance center  
A cellular telephone subscriber who wishes directory assistance services is connected in the conventional manner to an operator who identifies a destination telephone number desired by the...
5933484 Method for providing a menu to a subscriber on a switched communications network  
A method for providing a menu to a subscriber on a switched telecommunications network is provided. In a first step, a menu of service options is provided to a subscriber. The menu includes a menu...
5907610 Networked telephony central offices  
A communications networking system is disclosed for controlling and monitoring devices within a telephony central office. The networking system includes a high bandwidth local area network (LAN)...
5894511 Validation query based on a supervisory signal  
A telephone system and method is provided for delaying authorization validation queries until a dialed phone is answered. This way, authorization validation queries are avoided in cases where a...
5799066 Automated message system for a calling party  
An automated message system sends a message of the calling party to the called party in response to a control signal. The automated message system includes a telephone network, a first telephone...
5799016 Network addressing scheme encoding communication channel information  
An addressing scheme is disclosed for a network wherein addresses of the scheme not only uniquely identify addressable process interfaces or nodes communicating with the network, but also each such...
Matches 1 - 50 out of 60 1 2 >