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Match Document Document Title
7426264 Method and apparatus for improved personal communication devices and systems  
Picture messages are transmitted to a wireless device with a paging notification that includes the telephone number of a message originator and are used by the message recipient to identify who is...
7349532 Picture and video message center system  
A message originator sends a picture or video message to a message center along with caller identifying information. The message is stored in a memory and transmitted to a wireless picture phone,...
7310416 Method and apparatus for improved personal communication devices and systems  
A system for adding or updating contact data in a wireless communication device, cellular telephone, pager or personal digital assistant (PDA) is shown. Contact data associated with actual or...
7308088 Method and apparatus for improved personal communication devices and systems  
Contact data in a database for a wireless personal communication device are remotely updatable from, or transferable between, a computer system using a radio frequency connection. New contact data,...
7305076 Method and apparatus for improved paging receiver and system  
A wireless information communication system and method, such as a paging network, that provides caller identification information transmitted from the public switched telephone network to a pager,...
7286658 Method and apparatus for improved personal communication devices and systems  
A method for use in a wireless communication device, cellular telephone, pager or personal digital assistant (PDA) is shown in which Caller ID data originating from the public switched telephone...
7266186 Method and apparatus for improved paging receiver and system  
Contact data in a phonebook database for a personal communication device are remotely updateable from, or transferable between, a computer system using a wireless radio frequency connection. New...
7257210 Picture phone with caller id  
Pictures are transmitted to a wireless picture phone with caller ID from a message originator and used by the message recipient to identify who is to sending the picture. In one embodiment the...
7254223 Method and apparatus for improved personal communication devices and systems  
Contact data in a database for a wireless personal communication device are remotely updatable from, or transferable between, a computer system using a radio frequency connection. New contact data,...
7251318 Method and apparatus for improved personal communication devices and systems  
An apparatus and method provide a database in a pager that contains menus that may be displayed on a pager display. A paging service sends a page including an identification, retrieves a menu from...
7209550 Medical information system having interactive messaging interface  
A system for providing medical information to a patient is provided. The system includes a medical information server, including a software engine, coupled to a memory location. The memory location...
7181495 Method and system for filtering notification of e-mail messages  
A messaging system ( 10 ) for notifying subscribers of incoming e-mail messages includes an e-mail system ( 12 ) communicating with a notification system ( 14 ). The e-mail system ( 12 ) includes a...
7180990 Prepaid telephone calling card with message recording capability  
System and method for recording at least one message to be associated with a prepaid telephone calling card. The system and method include and involve a data storage system for storing data...
7174010 System and method for increasing completion of training  
Improving the frequency with which agents complete training in a call center or other constituent contact environment. Agents working in call centers are typically given periodic training to...
7158628 Method and system for selecting a preferred contact center agent based on agent proficiency and performance and contact center state  
A method and system for selecting an agent to service a contact at a contact center accounts for the state of the contact center and for individual agent proficiency and performance. A...
7145989 Pre-paid telephone calling card having an associated pre-recorded personal greeting  
System and a method for recording a personal greeting associated with a pre-paid telephone calling card. The system and method include and involve a data storage system for storing data...
7142846 Method and apparatus for improved paging receiver and system  
A processor extracts a numeral string from a pager message which has been received via a pager antenna and a pager-signal receiving unit, and retrieves a telephone number including that numeral...
7110512 Method and apparatus for providing prepaid local telephone services  
A system and method for providing prepaid dialtone services. The system includes a prepaid dialtone service center having an applications server that maintains a prepaid dialtone subscriber...
7092501 Method and apparatus for providing prepaid local telephone services  
A system and method for providing prepaid dialtone services. The system includes a prepaid dialtone service center having an applications server that maintains a prepaid dialtone subscriber...
7068762 Method and system for providing visual notification in a unified messaging system  
A method and system for interfacing a legacy e-mail, voice mail and facsimile system into a unified messaging system. The system includes visual message notification for notifying a user of...
7043193 Versatile resource computer-based training system  
A computer-based training (CBT) system using versatile resources to support multiple training scenarios in a multi-user environment. The CBT system includes an authoring program module accessible...
6937706 System and method for data recording  
A system and method for monitoring a telephone switching environment. In a preferred embodiment the system and method simultaneously monitor both an SMDR link and a real-time CTI link, gather...
6891933 Communication apparatus  
A communication apparatus capable of improving convenience of voice mail service. Voice message storing unit stores voice messages in association with respective message numbers. User information...
6868144 Method and system for interfacing systems unified messaging with legacy systems located behind corporate firewalls  
A system and method for interfacing unified message processing systems with legacy voice mail, e-mail and facsimile systems, located behind corporate firewalls. The system includes a unified...
6785372 Method and apparatus for providing prepaid local telephone services in metered states  
A method and apparatus for providing prepaid local telephone services is provided. The method includes determining if a subscriber is making a qualified local telephone call, checking to see if a...
6785369 System and method for data recording and playback  
A system and method for playing back data segments stored in one or more locations and managed by one or more playback servers. In a preferred embodiment the system and method receive data...
6782079 Method and system for filter based message processing in a unified messaging system  
A method and system for processing messages in a unified messaging system. In particular, the system enables legacy e-mail, voice mail and facsimile systems to be integrated with a unified...
6775377 Method and system for delivery of individualized training to call center agents  
The tailored assignment and delivery of training or other information to an agent in a call center or other constituent contact environment. Agent interactions are recorded by a quality monitoring...
6775372 System and method for multi-stage data logging  
A multi-stage data logging system comprising a telecommunications stage for receiving, processing, and compressing data from one or more input channels, a recorder stage for storing said data to a...
6728345 System and method for recording and storing telephone call information  
A system and method for monitoring a telephone switching environment. In a preferred embodiment the system and method identify telephone call segments that relate to one telephone call and...
6628777 Method and system for scheduled delivery of training to call center agents  
Scheduling and delivering training or other information to agents in a call center or other constituent contact system. Agent schedule data from a workforce management component or agent workload...
6556663 Guestroom telephone having single action message retrieval  
A telephone system is operatively coupled to a private automatic branch exchange (PABX) system and to a voice mail system, where the telephone system permits a user to retrieve recorded voice...
6498835 Method and system for providing visual notification in a unified messaging system  
A method and system for interfacing a legacy e-mail, voice mail and facsimile system into a unified messaging system. The system includes visual message notification for notifying a user of...
6487278 Method and system for interfacing systems unified messaging with legacy systems located behind corporate firewalls  
A system and method for interfacing unified message processing systems with legacy voice mail, e-mail and facsimile systems, located behind corporate firewalls. The system includes a unified...
6453021 Public display voice mail system  
A voice mail messaging display system having a means for receiving telephone calls, and a data processor or computer coupled to the means for receiving telephone calls. The computer has a memory...
6438215 Method and system for filter based message processing in a unified messaging system  
A method and system for processing messages in a unified messaging system. In particular, the system enables legacy e-mail, voice mail and facsimile systems to be integrated with a unified...
6429855 Computer-telephony integration employing an intelligent keyboard and method for same  
An improved computer-telephony integrated user console includes a computer system electrically connected to a telephone system. The computer-telephony integrated user console further includes an...
6404874 Telecommute server  
A method and device for managing a telecommunication system, including call forwarding, with a computer network (LAN, WAN, etc.) integrated with a private branch exchange (PBX) connected to a...
6400810 Method and system for selective notification of E-mail messages  
A messaging system ( 10 ) for notifying subscribers of incoming e-mail messages includes an e-mail system ( 12 ) communicating with a notification system ( 14 ). The e-mail system ( 12 ) includes a...
6256020 Computer-telephony integration employing an intelligent keyboard and method for same  
An improved computer-telephony integrated user console includes a computer system electrically connected to a telephone system. The computer-telephony integrated user console further includes an...
6252947 System and method for data recording and playback  
A system and method for playing back data segments stored in one or more locations and managed by one or more playback servers. In a preferred embodiment the system and method receive data...
6252946 System and method for integrating call record information  
A system and method for monitoring a telephone switching environment. In a preferred embodiment the system and method construct a call record for each telephone call; receive data regarding...
6249570 System and method for recording and storing telephone call information  
A system and method for monitoring a telephone switching environment. In a preferred embodiment the system and method identify telephone call segments that relate to one telephone call and...
6246752 System and method for data recording  
A system and method for monitoring a telephone switching environment. In a preferred embodiment the system and method simultaneously monitor both an SMDR link and a real-time CTI link, gather...
6236717 Simultaneous voice/data answering machine  
A simultaneous voice and data modem coordinates the storage of voice messages and data messages on an audio answering machine and a personal computer, respectively. This allows the called party to...
6208731 Multisensing circuitry for class signals and stutter dial tone in visual message waiting indicator  
A VMWI (Visual Message Waiting Indicator) multisense detection device solves both the problem of long CLASS VMWI signal retransmission delays and unreliable CLASS VMWI signal transmission by...
6208714 Telephone answering apparatus for indicating the presence of a power cycle  
A telephone answering apparatus for indicating the presence of a power-cycle includes a memory device which stores a retrieved message and a value from a clock, and a controller operatively...
6192112 Medical information system including a medical information server having an interactive voice-response interface  
A system for providing medical information to a patient is provided. The system includes a medical information server, including a software engine, coupled to a memory location. The memory location...
6151386 Technique for efficiently accessing telephone messages  
In a telephone answering system, announcements are pre-recorded to elicit from a caller one or more attributes and details of a message. Such attributes may include the identity of the caller, the...
6144363 Message status display  
An external module mountable to a user device such as a computer monitor displays the status of received messages from a number of message receiving systems without requiring integration of the...
Matches 1 - 50 out of 102 1 2 3 >