Match Document Document Title
US20150326724 CALL MAPPING SYSTEMS AND METHODS USING VARIANCE ALGORITHM (VA) AND/OR DISTRIBUTION COMPENSATION  
Method, system and program product, comprising obtaining agent performance data; ranking, agents based the agent performance data; dividing agents into agent performance ranges; partitioning...
US20150326723 SYSTEM AND METHOD FOR ACCESS NUMBER DISTRIBUTION IN A CONTACT CENTER  
Embodiments of the present invention are directed to a system and method for processing interaction requests from a customer. A computer system receives over a data channel from an end user device...
US20150326722 CONTACT CENTER REPLAY  
Contact centers often record customer-agent communications for training, quality control, and other purposes. Supervisors often contribute to the communications in the form of voice messages only...
US20150326721 VISUAL INTERACTIVE VOICE RESPONSE  
An interactive voice response system receives a communication initiated by a remote requesting party. Based upon receipt at the interactive voice response system of the communication, visual data...
US20150326720 Method and Apparatus for Managing Contact Information  
A method and apparatus for managing contact information includes an electronic device detecting 302 a pair of communications by the electronic device related to a contact and parsing 304 at least...
US20150326719 USING AN ISDN MESSAGE HEADER TO SUPPORT TIME ZONE IDENTIFICATION  
Inserting time zone information within an Integrated Services for Digital Network (ISDN) message header is provided. A time zone indicator corresponding to an origin of a communication is inserted...
US20150326718 Method and System to Unify the Authentication of Multiple Devices with Different Identifications  
Techniques are provided for ubiquitous connection between various communication devices including PSTN phones and non-PSTN devices. A member based identification is used to link all different...
US20150326717 RECORDING AND PLAYING BACK PORTIONS OF A TELEPHONE CALL  
Approaches for recording and playing back a portion of a telephone call are provided. An approach includes establishing a subscriber of a recording and play back service. The approach includes...
US20150326716 On-Hold Processing for Telephonic Systems  
In an end-of-hold notification method and apparatus, upon activation of end-of-hold notification from a first communication device, a detector is activated to monitor a communication connection...
US20150326715 PROVIDING ADDITIONAL INFORMATION TO CALLED PARTIES  
A system, method, and computer readable medium for providing additional information to called parties comprises receiving a call from a calling party, performing a lookup of information associated...
US20150326714 Method and System for Obtaining Prospective Client Information  
A method and system is provided for providing an incentive for a customer to provide additional information regarding demographic and purchasing habits. Such information is then used to create a...
US20150326713 COMMUNICATION SERVER, COMMUNICATION TERMINAL, AND METHOD OF COMMUNICATION  
A communication server includes a receiving unit for receiving a first terminal ID and a second terminal number from a first terminal via an IP network, a search unit for searching for the first...
US20150326712 SYSTEMS AND METHODS FOR SCORING PHONE NUMBERS  
Certain implementations of the disclosed technology include systems and methods for determining a reachability score of a phone number. A method includes receiving personally identifiable...
US20150326711 CONNECTING TO A RETURN CALL  
For connecting to a return call, a calling electronic device identifies a return call from a called number during communication with a voice messaging system associated with the called number. In...
US20150326710 ADAPTIVE SYSTEM WITH CALL CENTER AND TRUSTED NETWORK  
In an example method of operating a call center, personal profiles of a number of clients of a service provided by the call center are maintained in electronic storage. At least one of the...
US20150326709 User Activity Tracking System  
In one embodiment, sensor signals corresponding to motions of a computing device are determined. Activities of a user corresponding to the computing device are determined by selecting activity...
US20150326708 SYSTEM FOR WIRELESS NETWORK MESSAGING USING EMOTICONS  
A system for messaging, which comprises mobile computing devices of different users connected to each other in a network with each mobile device having a text input unit. The system also comprises...
US20150326707 TERMINAL DEVICE AND REMOTE CONTROL METHOD THEREOF, MOBILE DEVICE AND REMOTE CONTROL METHOD THEREOF  
A terminal device including: a communicator configured establish a phone call with another terminal device having a remote control right to an external device, and to receive state information of...
US20150326706 TERMINAL AND CONTROLLING METHOD THEREOF  
A method of controlling an external terminal from a terminal including receiving screen information from the external terminal; displaying the screen information as is displayed in the external...
US20150326705 Mobile Device Data Transfer Using Location Information  
Method and system are provided for mobile device data transfer using location information carried out at a mobile sending device. The method includes: receiving a user gesture on a touch sensitive...
US20150326704 MOBILE TERMINAL AND METHOD FOR CONTROLLING THE MOBILE TERMINAL  
A method for controlling a mobile terminal, and which includes establishing communication connections, via a communication unit of the mobile terminal, with a plurality of reference devices, for a...
US20150326703 MOBILE TERMINAL APPARATUS  
A mobile terminal apparatus checks if a user is a proper user based on the operation of the user and, if the result of authentication is negative, uploads predetermined data, which is part of data...
US20150326702 COUPLING OF RADIO HARDWARE WITH A MOBILE DEVICE ACTING AS A SOFTWARE DEFINED RADIO  
The systems and methods of the present invention allow a radio device to connect to a mobile device via a protective case, the protective case housing the radio device and mobile device. When...
US20150326701 INTEGRATED COMMUNICATION CENTER FOR HOTEL GUESTS  
This disclosure is directed at an electronic device for hotel rooms which performs a number of functions currently performed by several different devices in hotel rooms, such as clocks, phones,...
US20150326700 COVER OR DEVICE WITH A SOUND CONCENTRATOR  
A cover for a handheld device having a device body and a speaker. The cover includes a cover body which is configured for covering at a portion of the device body and for covering the speaker. The...
US20150326699 MOBILE TERMINAL WITHOUT MICROPHONE HOLE  
A mobile terminal is provided that does not have a separate dedicated microphone hole. The mobile terminal preferably includes an ear jack assembly and a microphone unit. The ear jack assembly...
US20150326698 NETWORK TIMEOUTS USING INTENTIONALLY DELAYED TRANSMISSIONS  
A system and method is provided for generating network timeouts by utilizing intentionally delayed message transmissions sent internal to a network controller. For example, according to this...
US20150326697 METHOD AND SYSTEM FOR SERIALIZATION AND DESERIALIZATION (SERDES) FOR INTER-SYSTEM COMMUNICATIONS  
An integrated circuit may comprise a tuner operable to digitize a band of frequencies comprising a plurality of television channels, a crossbar operable to select one or more of the plurality of...
US20150326696 SYSTEM AND METHOD FOR ADAPTING TO NETWORK PROTOCOL UPDATES  
A system and method are provided for updating network protocols. A new ASIC is designed to adapt to future network protocols, the ASIC including at least one packet editing program. The ASIC is...
US20150326695 METHOD FOR PROCESSING DATA PACKET AND APPARATUS  
The present invention provide a method for processing data packet and apparatus and the method includes: receiving or sending compression configuration information of an application layer packet;...
US20150326694 METHOD, APPARATUS AND COMPUTER PROGRAM FOR PROVIDING A DATA OBJECT FROM A CONTENT SERVER TO A CLIENT DEVICE OVER A RADIO ACCESS NETWORK (RAN)  
A method and apparatus for providing a data object from a Content Server to a client device over a Radio Access Network (RAN). A first property is determined that may affect the way in which the...
US20150326693 METHOD AND SYSTEM FOR MULTILATERAL CONTENTS SERVICE FOR PROVIDING INTEREST REGION BY UTILIZING SHARED REGION IN HIGH RESOLUTION CONTENTS  
The present invention discloses a method for multilateral contents service utilizing shared region including delivering interest region information to a server through a proxy system, which is...
US20150326692 TERMINAL DEVICE, INFORMATION PROCESSING SYSTEM, INFORMATION PROCESSING METHOD, AND PROGRAM  
An information processing method includes receiving a request for user data that is related to an external service, and retrieving the user data segments based on the request. The user data...
US20150326691 ROUTING COMMUNICATIONS BASED ON HISTORY OF PREVIOUS COMMUNICATIONS  
A method and system for routing communications includes building a first user profile for a first user based on a history of communications associated with a plurality of communication identifiers...
US20150326690 Shell Integration for an Application Executing Remotely on a Server  
Methods and systems described herein are directed to providing shell integration for an application executing remotely on a server. By providing shell integration for the application executing on...
US20150326689 METHOD AND APPARATUS FOR DISTRIBUTING COLLABORATIVE CONTENT  
An example approach for enabling content to be distributed based on user and device related execution criteria is described. A collaboration platform determines one or more execution criteria for...
US20150326688 METHOD AND APPARATUS FOR PROVIDING SEGMENT-BASED RECOMMENDATIONS  
An approach is provided for determining user profiles with respect to content items based on segments of the content items. In an example embodiment, a segment-based user profile platform...
US20150326687 ADAPTIVE DOWNLOADING OR STREAMING TO CONSERVE MOBILE DEVICE OR NETWORK RESOURCES  
Embodiments of the present disclosure include techniques for optimization on downloading/streaming activities of media and/or other files (e.g., on a local client, or a local proxy on a mobile...
US20150326686 Method, Apparatus and System for Processing User Generated Content  
A method, apparatus and system for processing User Generated Content are provided. The method comprises sending a request for obtaining UGC information to a network device; receiving UGC...
US20150326685 DISTRIBUTED CACHE FOR STATE TRANSFER OPERATIONS  
A network arrangement that employs a cache having copies distributed among a plurality of different locations. The cache stores state information for a session with any of the server devices so...
US20150326684 SYSTEM AND METHOD OF ACCESSING AND CONTROLLING A CO-PROCESSOR AND/OR INPUT/OUTPUT DEVICE VIA REMOTE DIRECT MEMORY ACCESS  
A method of controlling a remote computer device of a remote computer system over a remote direct memory access (RDMA) is disclosed. According to one embodiment, the method includes establishing a...
US20150326683 DYNAMIC GENERATION OF PROXY CONNECTIONS  
A system and method which dynamically generate proxy connections in a communication system. A client computer system has a processor that is coupled by a communications path including at least one...
US20150326682 SYSTEM AND METHOD FOR SOCIAL NETWORKING AMONG MUTUALLY-INTERESTED USERS  
The present invention provides computer-implemented systems and methods directed to facilitating communication between users in close proximity who have indicated a mutual interest in one another....
US20150326681 Delivering Personalized Content Based on a Social Graph of Sharing Activity of Users of the Open Web  
A social graph is built which includes interactions, sharing activity, and connections between the users of the open Web and can be used to improve ad targeting and content personalization....
US20150326680 SYSTEM AND METHOD FOR ESTIMATING INTEREST IN, ACTIVITY AT AND OCCUPANCY OF A PHYSICAL LOCATION  
Techniques for determining levels of interest, activity, or occupancy at a physical location can include receiving data corresponding to physical parameters sensed by a plurality of sensors at the...
US20150326679 USER SEGMENTATION TO PROVIDE MOTIVATION TO PERFORM A RESOURCE SAVING TIP  
A computer-implemented method includes steps for identifying a plurality of similar users that are similar to a target user, and providing a notification to the target user, the notification...
US20150326678 METHOD FOR RECOMMENDING MESSENGER FRIEND  
A method for recommending a messenger friend is disclosed. The method includes receiving at least one first contact number from a first-user terminal through a transceiver by a service server,...
US20150326677 SCREEN INFORMATION COLLECTING COMPUTER, SCREEN INFORMATION COLLECTING METHOD, AND COMPUTER-READABLE STORAGE MEDIUM  
It is provided a screen information collecting computer for collecting client screen information serving as information on a client screen from a client computer for receiving a user's operation...
US20150326676 Account Administration for Hosted Services  
A graphical user interface for rendering hosted services is provided. The user interface includes a set of hosted service identifiers associated with a domain name. The set of hosted service...
US20150326675 SCALABLE SEGMENT IDENTIFIER ALLOCATION IN SEGMENT ROUTING  
Exemplary methods for allocating multiple local sub-blocks (LsBs) of segment identifiers (IDs) include allocating a first set of LsBs, each LsB associated with a start index and a range, wherein...