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US20160261747 METHODS AND SYSTEMS FOR ASSIGNING PRIORITY TO INCOMING MESSAGE FROM CUSTOMER  
What is disclosed is a customer relationship management system to help customer care agents prioritize a response to an incoming message. Historical conversations between customers and agents are...
US20160261746 DISASTER RELIEF EVENT CALL FLAGGING  
Embodiments of the invention relate to systems, methods, and computer program products for providing disaster relief event call flagging. The system, method, and computer program product are...
US20160261745 DISASTER RELIEF EVENT CALL FLAGGING  
Embodiments of the invention relate to systems, methods, and computer program products for providing disaster relief event call flagging. The system, method, and computer program product are...
US20160261744 Managing interactive communications campaigns with customer recovery  
A campaign strategy manager (CSM) component for a hosted communications campaign system allows users to define more granular and specific campaign strategies, including pass escalation for...
US20160261743 SYSTEM AND METHOD FOR CALL PROGRESS DETECTION  
A contact center includes an outbound server to make a call to a callee and a media device. The media device receives an audio signal based on the call, to determine a Mel-frequency cepstral...
US20160261742 SYSTEMS AND METHODS FOR MANAGING INCOMING CALLS  
A system is provided that provides for the prioritization of incoming calls to a communications device based on respective caller profiles. Each profile may include a caller priority value. The...
US20160261741 PROVIDING ADDITIONAL INFORMATION TO CALLED PARTIES  
A system, method, and computer readable medium for providing additional information to called parties comprises receiving a call from a calling party, performing a lookup of information associated...
US20160261740 DELIVERING A TOLL-FREE CALLER ID ON TOLL-FREE CALLS  
A computer device may include logic configured to receive a Session Initiation Protocol (SIP) telephone call and identify the SIP telephone call as originating from a first toll-free telephone...
US20160261739 INTELLIGENT COMMUNICATION DISCONNECT  
An apparatus, method, system, and program product are disclosed for intelligent communication disconnect. A monitor module is configured to detect a disconnection cue during an ongoing...
US20160261738 SYSTEM AND METHOD FOR AUTOMATED VOICE QUALITY TESTING  
A system for automated audio quality testing, comprising a plurality of endpoint emulators, call engines, and optionally audio generator devices and head and torso simulator devices, and a method...
US20160261737 COMMUNICATION SYSTEM AND COMMUNICATION METHOD  
Communication systems and communication methods are provided, by which load of a communication network when measuring a voice communication quality can be suppressed. A test signal for voice...
US20160261736 COMMUNICATION MODULE  
The invention relates to a communication module (100) comprising a communication circuit (101), a communication interface for transferring data to an electric data line (103); and to an...
US20160261735 METHOD AND SYSTEM TO DISABLE RECORDING  
Various aspects of a method and system to disable recording are disclosed herein. The method is executed within a recording device. The recording device detects a signal generated by an electronic...
US20160261734 CALIBRATION OF GRAB DETECTION  
In one embodiment, a method includes receiving sensor data from a number of sensors of the computing device. The sensor data corresponds to a particular state associated with the computing device....
US20160261733 ELECTRONIC DEVICE WITH WEARABLE PART AND OPERATION METHOD THEREOF  
An electronic device includes a main body including at least one display, a wearable part connected to at least a part of the main body, a detector that detects information of a fastening position...
US20160261732 METHOD AND TERMINAL FOR CONNECTION SWITCHOVER FOR HEADPHONE JACK ADAPTOR DEVICE  
A method and terminal for switching a connection of a headphone jack adaptor device are provided. The method includes: monitoring a status of a phone, when it is determined that it is required to...
US20160261731 Handheld Controller for a Motorized Wheel  
A system for controlling the operation of a motorized wheel including a controller configured to control the operation of a motor for driving the motorized wheel, and a handheld device configured...
US20160261730 APPARATUS FOR SUPPORTING ONE OR MORE MYRIAD OBJECTS AND METHOD OF USING SAME  
An apparatus for supporting an object includes a top lying on a bottom. Part of the top is attached to the bottom. The unattached part of the top includes a flexible joint such as one or more...
US20160261729 FILTER MODULE  
The present invention relates to a filter module including a substrate, a first filter arranged on the substrate and having an input terminal and an output terminal, a second filter arranged on...
US20160261728 MOBILE TERMINAL AND METHOD FOR CONTROLLING THE SAME  
A mobile terminal includes a sub-device that is attached thereto or detached therefrom, to remotely control the operation and state of the terminal. The mobile terminal includes: a sub-device...
US20160261727 SYSTEMS AND METHODS OF STREAMING DATA  
Systems and methods of stream technologies are disclosed. In some example embodiments, a method and system for a database stream switchover from one data center to another with notification at...
US20160261726 Method, Apparatus, and System for Acquiring Media Service Parameter Indication  
A method, an apparatus and a system for acquiring media service parameter indication are disclosed. In an embodiment the method includes acquiring, by a gateway GPRS support node (GGSN) or a...
US20160261725 Private Allocated Networks Over Shared Communications Infrastructure  
Methods and systems for implementing private allocated networks in a virtual infrastructure are presented. One method operation creates virtual switches in one or more hosts in the virtual...
US20160261724 SUPPORT FOR ADDITIONAL DECODING PROCESSING TIME IN WIRELESS LAN SYSTEMS  
A wireless communication device in a wireless system may generate a High Efficiency Physical Layer Convergence Procedure (PLCP) Protocol Data Unit (HE PPDU) frame including (i) an Orthogonal...
US20160261723 OPTIMIZED MESSAGE PROCESSING  
Methods, systems, and computer readable media for optimized message processing are disclosed. According to one exemplary method, the method includes receiving a message including header...
US20160261722 Robust Multipath TCP Stateless Connection Establishment  
Robust Multipath TCP Stateless Connection Establishment.
US20160261721 Method and Apparatus for Generating Link State Protocol Data Packet  
The disclosure discloses a method and apparatus for generating a Link State Protocol data packet (LSP). In the method, a length of a reserved space is configured, wherein the length of the...
US20160261720 EVENT SERVICE FOR LOCAL CLIENT APPLICATIONS THROUGH LOCAL SERVER  
In server/client architectures, the server application and client applications are often developed in different languages and execute in different environments specialized for the different...
US20160261719 INFORMATION PROCESSING SYSTEM, CONTROL PROGRAM, AND CONTROL METHOD  
An information processing system includes a communication control device that receives an input of first process communication from a first information processing device and controls internal and...
US20160261718 End-User Devices Handling Objects Via Network Server Assistance  
A network server creates a database storing a list of end-user devices associated with a user, object types that can be handled by the respective end-user devices, and actions that can be...
US20160261717 INFORMATION PROCESSING APPARATUS, INFORMATION PROCESSING METHOD, AND INFORMATION PROCESSING SYSTEM  
An information processing apparatus for performing a process for operating a second information processing device by a first information processing device is provided. The apparatus includes an...
US20160261716 MIGRATING LEGACY APPLICATIONS TO A MULTI-TENANT COMPUTING ENVIRONMENT  
Various embodiments migrate a legacy application to a multi-tenant computing environment. In one embodiment, at least one virtualized computing container is instantiated on a host system in a...
US20160261715 SYSTEM AND METHOD FOR SECURING A WEB SERVER  
A system and method for automatically hardening a source web server are provided. The system and method may include analyzing a source web server to identify legitimate information provided by a...
US20160261714 Method and System for Defining the Order in Which Web Resources are Obtained by a Web Browser  
Present invention refers to a method for defining the browser fetching order of web resources. The method comprises: receiving in an intermediate node an HTTP request, included in a first uniform...
US20160261713 CLOUD PROVIDER SELECTION  
A system and method are disclosed for selecting a cloud provider for a virtual machine deployment. In one implementation, a processing device receives a request to launch a deployment of a virtual...
US20160261712 METHODS AND SYSTEMS FOR REQUESTING ACCESS TO LIMITED SERVICE INSTANCES  
Systems and methods for requesting termination of a service instance that is owned by a client computing device when, for example, there is limited availability of such service instances. In...
US20160261711 BUILDING A MULTI-TENANT PORTAL APPLICATION  
Providing software-as-a-service to a plurality of clients includes: selecting a first virtual portal, determining a score for a first resource to generate a first scored resource, determining a...
US20160261710 USER INFORMATION PROCESSING UNIT, USER INFORMATION PROCESSING SYSTEM, TERMINAL UNIT, APPARATUS AND METHOD FOR PROVIDING INFORMATION  
A user information processing method including receiving use history information from a plurality of terminals associated with a same user, the use history information being stored in each...
US20160261709 METHOD FOR GENERATING SOCIAL NETWORK ACTIVITY STREAMS  
A method for notifying users of an online social network of an activity performed within a web site that is external to the online social network by an individual who is a registered user of the...
US20160261708 ONGOING MANAGEMENT OF SHAPED ONLINE REPUTATION  
Ongoing management of a shaped online reputation is provided. A service such as a reputation management service monitors digital assets of a reputation owner hosted by external resources based on...
US20160261707 SIGN-UP AND PROVISIONING IN ONLINE REPUTATION MANAGEMENT WITH REPUTATION SHAPING  
Sign-up and provisioning in online reputation management with reputation shaping are provided. A service such as a reputation management service authenticates a reputation manager to allow the...
US20160261706 COMMUNICATION APPARATUS AND RELAY PROTECTION APPARATUS  
Provided is a communication apparatus and a relay protection apparatus, the communication apparatus supports at least one of communication protocols and provides functions of at least two...
US20160261705 OFF-LINE MOBILE APPLICATION SYNCHRONIZATION  
Systems, methods, and devices of the various embodiments enable off-line synchronization of an application running on a processor of a computing device.
US20160261704 FLEXIBLE CACHING OF RESOURCE ORIENTED WEB SERVICES  
A cache management system, method, and computer-readable medium which manage caching of resources are provided. The method includes receiving a request for a resource including a hierarchical...
US20160261703 SYSTEMS AND METHODS FOR CACHING AUGMENTED REALITY TARGET DATA AT USER DEVICES  
Systems and methods are disclosed for transmitting, to user devices, data for potential targets predicted to be identified in an augmented reality application. One method includes receiving a...
US20160261702 Method And Apparatus For Processing Page Operation Data  
A server receives, from a user terminal, the page operation data produced when a user performs operations on each page of a designated program, a user's identifier, and a page identifier operated...
US20160261701 DETERMINING RELEVANT CONTENT FOR KEYWORD EXTRACTION  
The present disclosure is directed toward systems and methods for analyzing user-specific information and determining content within one or more web pages that has been experienced by one or more...
US20160261700 STATE CHANGE ALERTS MECHANISM  
A communications system including one or more alert gates and an alert controller. Each alert gate is configured to detect a different type of alert feed corresponding to a particular kind of...
US20160261699 TRANSFERRING COOKIE DATA TO ANOTHER DOMAIN  
Disclosed are various embodiments for transferring cookie data between different domains. A first network data request is obtained from a client through a first domain. The first network data...
US20160261698 ASSIGNMENT OF A MOTORIZED PERSONAL ASSISTANCE APPARATUS  
An apparatus comprises a plurality of motorized mobile retail facility personal assistance apparatuses and a central computer system. The central computer system includes a network interface that...