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7392430 System and program product for checking a health of a computer system  
Under the present invention, a configurable dictionary is provided. The configurable dictionary includes a set of objects that identify: (1) attribute conditions of the computer system to be...
7392435 Email gateway diagnostic tool, system, and method  
An email gateway diagnostic, tool, system, and method are provided for automated troubleshooting of email gateway functionality. Troubleshooting can occur in multiple modes of operation including:...
7389447 User interface for an event monitor  
A user interface for an event monitor that monitors a data stream receives an event message having at least one level of categorization, adds the event message to a log file, produces an alert...
7383474 System and method for monitoring the state of a plurality of machines connected via a computer network  
Each agent unit gets status information indicating the state of each of network printers connected by a LAN from the network printers every first time period. Whenever each agent unit gets the...
7379600 Method and system for automatically determining differences in a user interface throughout a development cycle  
A method and system for automatically determining the differences in a mobile device user interface throughout a development cycle. A test automation is run to exercise a target device's user...
7380176 Method for testing displays  
This invention relates to a method for testing displays. A user interface is used to provide the user with options for different display modes, different power management modes and mode delay times...
7373553 Computer support network with customer portal to monitor incident-handling status by vendor's computer service system  
Customer support personnel can access via a vendor's portal an automated support vendor website to view the status of a fault incident that is being handled by the vendor's automated support...
7370101 Automated testing of cluster data services  
Methods and apparatus, including computer program products, implementing and using techniques for testing a data service on a computing cluster having several computing nodes. A test package is...
7366890 Method for switching to a service mode of operation in response to detecting a device connected to an I/O port of the system  
Provided are a method, system, deployment and article of manufacture, wherein in one embodiment, a mode of operation may be switched to a service mode by detecting a device inserted into a...
7356738 Electronic apparatus having improved diagnostic interface  
Electronic apparatus, such as a personal computer, is described comprising main operative functionality and a power provisioning system for powering the apparatus from an external power source, the...
7353439 Cross-platform test environment automatic setup method and system  
A cross-platform test environment automatic setup method and system is proposed, which is designed for use on an information platform that is running on a particular kind of operating system, for...
7349889 System and method for remotely diagnosing faults  
A method and system for diagnosing a fault that includes a decision tree having a plurality of decision points wherein at least some of the plurality of decision points terminate in a resolution...
7350115 Device diagnostic system  
A device management system includes a backplane, a device that communicates via the backplane and that stores identification information, a management module that receives the identification...
7337365 Platform for computer process monitoring  
Monitoring components that provide monitors for computer processes are disclosed, including a monitoring component that provides multiple monitors that may be selectively activated for a particular...
7334166 Method, system, and apparatus for providing and utilizing server-side entry points for use in diagnostics on-demand services  
A method, system, and apparatus enabling the use of server-side entry points when providing diagnostics on-demand services are provided. A request is received at a client computer to perform a...
7331002 Navigating breakpoints in a program in a debugging mode  
Provided is a method, system, and program for navigating breakpoints in a program in a debugging mode. A user interface is rendered to display at least one program corresponding to at least one...
7328203 System and method for executing complex if-then clauses  
Complex nested if-then statement on data objects in a digital computer are organized as a plurality of logical case statements; for each case statement, a set of binary condition arrays is provided...
7325170 Method and system for providing information for remote device support  
A method and system gather information to facilitate the remote support of devices installed on a computer. For example, an exemplary method comprises first installing an information harvester and...
7318147 Method for delaying and executing system administration operations in unattended mode  
A method allowing a user interfacing a computer with a console, to delay the execution of system administration operations and to have them executed in unattended mode on said computer. The method...
7304954 Identification of non-performing switches in the path of a connection  
A connection-trace standard is used to collect cell-drop information from switches in the path of a network connection in order to identify non-performing switches. Special codes may be inserted in...
7302418 Trade-off/semantic networks  
Trade-off/semantic networks are described, including identifying a plurality of elemental attributes, relating each of the plurality of elemental attributes to each other to configure a trade-off...
7295654 Digital kick meter and graphical user interface (GUI)  
A digital kick meter measures capacitive kick between two conductors and ground of a cable. The digital kick meter includes a resistance measuring circuit connectable to two of the conductors to...
7272451 Programmable logic controller programming system  
A programming system includes a graphical data entry user interface for a plurality of sequential steps displayed to a user on a monitor. The user selects outputs to be activated for each of the...
7269760 Scheme to discard an erroneous PDU received in a wireless communication system  
The present invention provides a method for specifying actions that a receiver takes upon receiving an AM or UM PDU with an error indication. Currently, for RLC acknowledged mode (AM) and...
7269761 System and method for remote diagnostics for an in-flight entertainment system  
A remote diagnostics kit is provided to permit an in-flight entertainment system of an aircraft to be diagnosed remotely by an operator who is not on-site with the aircraft. The kit includes a...
7265819 System and method for print system monitoring  
The present disclosure relates to a system and method for monitoring a print system. The system includes a print system monitor that is adapted for communicating with components of the print...
7263634 Failures of computer system diagnostic procedures addressed in specified order  
A method of executing a diagnosis program including multiple procedures associated with remedy procedures wherein the diagnosis program does not specify an order in which the remedy procedures are...
7260597 Remote manual, maintenance, and diagnostic services for networked electronic devices  
A process is provided for identifying and managing support service applications associated with consumer electronic devices. The process is executed by a gateway device communicatively coupled with...
7260750 Computer system diagnostic procedures performed in specified order  
A method of executing a diagnosis program including multiple procedures wherein the diagnosis program does not specify an order in which the procedures are executed comprises receiving priority...
7249283 Dynamic control system diagnostics for modular architectures  
A diagnostic method for diagnosing post-manufacture modular add-on components coupled to a system at least includes: a) dynamically retrieving control system topology information not stored at the...
7236835 Remote maintenance system, communication terminal device and center device  
A failure code indicating a failure content in a communication terminal device is automatically notified to a center device. The center device automatically makes a call to a user of the...
7228360 Web address converter for dynamic web pages  
Herein is described an implementation of a Web address converter, which helps dynamic Web sites get the attention of spiders of Internet search engines.
7225367 Method and system for tracking errors  
The invention includes a system and method for tracking errors, the system residing on a user's desktop communicating with a central database over a network. The system comprises an error log...
7206974 System and method for monitoring and reporting events between peripheral device and host system applications  
The present invention is directed to a system and method for monitoring and reporting status and conditions during a data collection session between an application program and a peripheral device....
7203869 Test stream generating method and apparatus for supporting various standards and testing levels  
A method and apparatus for generating a test stream wherein tests of digital TV software at various levels and various digital broadcast standards can be supported. The apparatus includes a data...
7200450 Diagnostic system for an appliance  
A system and method of determining and displaying a failure in an electronic appliance control system employs diagnostic codes which indicate both a primary system where a fault occurs and a...
7191368 Single platform electronic tester  
An electronic tester with digital, and analog, and memory test circuitry on a single platform. A test head is coupled to a device under test. The device under test can be a system-on-a-chip...
7181656 Device connected to IEEE 1394 serial bus  
A device connected to an IEEE1394 serial bus, having a first LED that lights up when digital signals are being exchanged between a PHY chip and a LINK chip, and a second LED that lights up when...
7171593 Displaying abnormal and error conditions in system state analysis  
An embodiment of the present invention is a technique for providing a graphical user interface (GUI) to view system state of a computer system. An error window displays an error condition of a...
7165193 Efficient memory allocation scheme for data collection  
A system and method that provides an integrated circuit which includes a small on-chip buffer to store collected data, thereby shifting the burden of storing the majority of the collected data to...
7162406 Control program for executing, viewing and editing another program that simulates operator actions  
A control program controls various operations in a simulated operator program. In particular, the control program: a) sequentially executes commands in the simulated operator program; b) displays,...
7155653 System and method for testing electronic device performance  
A system for testing electronic device performance includes a test device and at least one target device coupled to the test. The test device determines when at least one test command is...
7149936 Interactive multimedia for remote diagnostics and maintenance of a multifunctional peripheral  
An interactive multimedia system for remote diagnostics of, maintenance of, and assistance pertaining to a multifunction peripheral preferably includes a multifunction peripheral, a remote service...
7143415 Method for using self-help technology to deliver remote enterprise support  
In a service-based remote support delivery system and method, service engineers supported by an analysis server receive incident reports from both personal computers and from unmanned servers...
7131037 Method and system to correlate a specific alarm to one or more events to identify a possible cause of the alarm  
A system is provided to monitor network performances. The system maintains a database of performance abnormalities, alarms and events from a system of monitored elements. The system automatically...
7127506 PC configuration fault analysis  
A diagnostic unit which detects instances of misconfiguration of a subscriber's PC is presented. Many problems experienced by PC subscribers attempting to access a network are related to...
7120835 Computer equipment having a prompt access function and related method  
Computer equipment having a prompt access function that can be operated prior to booting an operating system. The computer equipment comprises a processing system and a displaying system. The...
7114102 Monitoring system and method for monitoring and processing data transmitted between a host and a managing system  
A monitoring system includes a data input/output device, a processing device, a memory device and a transmission device. The data input/output device is coupled electrically to a host and a...
7110835 Integration of graphic display elements, process modules and control modules in process plants  
Graphic displays, which display information about process elements and the manner in which these elements are connected within a process, process modules, which simulate the operation of the...
7111200 Apparatus and method for debugging a logical partition  
A logical partition debugger allows debugging one logical partition in a computer system without requiring the shutdown of other logical partitions. The logical partition debugger is implemented in...