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7225137 |
Hardware/software management, purchasing and optimization system
The invention provides for tracking and day-to-day management of technical requirements, costs and environmental details of existing computer data centers, and the creation of scenarios for...
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7225360 |
Automatic analysis apparatus and method for controlling an analysis unit
When an instruction by a person in charge is required during an analysis operation, a transmitted e-mail processing unit creates an e-mail that includes, as a message or an attached file,...
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7206968 |
System and method for generating an XML-based fault model
A method and system for generating an XML-based fault model for fault case analysis, i.e., fault events in industrial plants includes a data entry device connected to a word processor belonging to...
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7201660 |
Gaming machine maintenance system and method
A handheld maintenance module may be provided with a display unit capable of generating video images, a wireless transceiver device capable of wireless dats transmission and reception and adapted...
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7203864 |
Method and system for clustering computers into peer groups and comparing individual computers to their peers
A method and system for identifying clusters of similarly-configured computers. The method, for example, comprises gathering system and business configuration information values from a set of...
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7200520 |
Device and method for monitoring an electric power station
The invention concerns a method and a corresponding device for monitoring a technical installation. The invention is characterized in that a dynamic model of at least one system of the technical...
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7200774 |
System and method for supporting a fault cause analysis
A system and method for supporting a fault cause analysis in a afault event in a plant includes a data processor with memory storing a fault model of XML files accessed by a fault cause navigator...
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7197558 |
Methods and systems for network element fault information processing
Embodiments of the present invention relate to systems and methods for network element fault information processing. In an embodiment, a network element identifier and a network element fault...
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7181648 |
Method to assist identification of a defective functional unit in a technical system
In a method to assist in the identification of a defective functional unit in a technical system that includes a number of functional units, a first test is implemented on the technical system for...
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7181653 |
Method for establishing network connections
A method for repairing a failed network connection between a client system and a network is disclosed. In a first aspect, the method preferably includes collecting real time connectivity...
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7171586 |
Method and apparatus for identifying mechanisms responsible for “no-trouble-found” (NTF) events in computer systems
One embodiment of the present invention provides a technique for detecting anomalies during operation of a test computer system. Initially, a golden system and the test system are equipped with the...
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7146535 |
Product knowledge management
A system for creating and editing checks for a knowledge automation engine to use in detecting product issues on products. A knowledge automation engine may evaluate a check against a fact to...
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7146536 |
Fact collection for product knowledge management
Fact collection for a knowledge automation engine to use in detecting product issues on products. A knowledge automation engine may evaluate a check against a fact to detect a product issue on a...
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7139676 |
Revising a test suite using diagnostic efficacy evaluation
A method and a system evaluate an efficacy of a test suite in a model-based diagnostic testing system to determine a revision of the test suite. The evaluation comprises suggesting a test to be...
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7136772 |
Monitoring system for a communications network
A monitoring system for a communications network includes a set of components for transmitting and receiving data signals over the communications network. Each component includes a built-in...
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7137041 |
Methods, systems and computer program products for resolving problems in an application program utilizing a situational representation of component status
Problems are resolved in an application program that runs on an Information Technology (IT) infrastructure that includes IT components. A symptom is generated that identifies a problem in the...
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7131032 |
Method, system, and article of manufacture for fault determination
Provided are a method, system and article of manufacture for fault determination. A duration of time is determined for receiving an event. A plurality of events are received in a time period that...
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7107491 |
System, method and computer product for performing automated predictive reliability
System, method and computer product for performing automated predictive reliability. A data acquisition component acquires service data for a complex system from a data repository. A statistical...
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7103809 |
Server selection method
A method for selecting ( 64 ) a server ( 30, 40 or 50 ) is based upon an available server capacity indication ( 66 ) for each of the servers. A server may become faulty. Repeated attempted...
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7103789 |
Method, system, and product for indicating power status of field replaceable units
A method, system, and product are disclosed for indicating a power status of multiple devices using hierarchically encoded indicators. Multiple nodes are included within a data processing system....
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7103801 |
Method and apparatus for analyzing alarms coming from a communications network
The invention enables alarms (MA) coming from a network ( 4 ), such as a communications network, to be analyzed by a step of transforming the detected alarms (MA) into a signal (V(t)) which...
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7100085 |
System for automated problem detection, diagnosis, and resolution in a software driven system
In many systems, computer software is a common source of failure or instability. The proliferation of multiple interacting applications from several different software vendors leads to...
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7100083 |
Checks for product knowledge management
A check for a knowledge automation engine to use in detecting product issues on products. A knowledge automation engine may evaluate a check against a fact to detect a product issue on a product...
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7100082 |
Check creation and maintenance for product knowledge management
A system for creating and editing checks for a knowledge automation engine to use in detecting product issues on products. A knowledge automation engine may evaluate a check against a fact to...
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7100084 |
Method and apparatus for diagnosing difficult to diagnose faults in a complex system
A method and apparatus for determining the root cause of no trouble found events in a machine is disclosed. The actual faults occurring during a predetermined time interval prior to the no trouble...
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7082554 |
System and method for providing error analysis and correlation in a network element
The present invention provides method and system for identifying a faulty component in a group of components, the group comprising in a connected configuration at least a first component connected...
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7080381 |
Message bridging system and method for singular server to singular or multiple event reception engines
The present invention provides a system and method for facilitating communications between different systems requiring different event message techniques. In one embodiment, a method for bridging...
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7080287 |
First failure data capture
An example of a solution provided here comprises: selecting an incident that requires further processing, capturing data associated with said incident, outputting captured data, and outputting a...
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7073093 |
Helpdesk system and method
A remote central helpdesk for a plurality of POS appliances includes a diagnostics engine which, on input of a reported problem, executes a series of manual and automated queries in a sequence...
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7069469 |
Versioning and replaying performance tuning projects
Versioning may be utilized in a knowledge base decision tree in order to provide several useful features. To accomplish this, when a decision tree is traversed, the decision tree representing a...
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7062670 |
Queued mode transmission of event reports
Queued mode event reporting is provided. When an event occurs within a computer, an event report is generated describing the event. If the event report cannot be immediately transmitted, it is...
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7051243 |
Rules-based configuration problem detection
A system and method for identifying problems with a system configuration may evaluate system configuration information against one or more configuration recommendations or rules. The evaluated...
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7043659 |
System and method for flexible processing of management policies for managing network elements
A system and method are disclosed which enable flexibility in configuring management behavior of a management system. More specifically, according to a preferred embodiment, management behavior is...
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7039833 |
Stack trace generated code compared with database to find error resolution information
In one embodiment, a method for automatically identifying a program error in a computer program includes receiving a program error message indicating that a new program error has occurred during...
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7016809 |
Method and system for automatically interpreting computer system performance measurements
An improvement in applying and interpreting encoded knowledge about computer system performance engineering and in enabling a user to more readily understand and apply that knowledge to improve...
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7016954 |
System and method for processing unsolicited messages
A system and method for processing an unsolicited error message is disclosed. Generally, a first computer is utilized comprising a transceiver, software stored within the first computer defining...
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7017080 |
Method and system for determining a fault tree of a technical system, computer program product and a computer readable storage medium
The faults are described using a fault description which comprises data which have been determined using failure modes and effects analysis. The fault description is extended by information...
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7013411 |
Method for the automated generation of a fault tree structure
A method for automated generation of an extended fault tree structure adapted to a production installation or a specific installation is used within a system determining the effectiveness and...
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7010718 |
Method and system for supporting network system troubleshooting
The system for supporting network troubleshooting of the invention includes: storage means for periodically storing setting/configuration data and performance data of devices constituting the...
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7007200 |
Error analysis fed from a knowledge base
An example of a solution provided here comprises analyzing an incident, responding to said incident, and customizing the response, based on the result of the analysis. Another example of a solution...
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6999990 |
Technical support chain automation with guided self-help capability, escalation to live help, and active journaling
A method for automated technical support in a computer network having a client machine, and at least one server from which live help is available. The method begins initiates a guided self-help...
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6947797 |
Method and system for diagnosing machine malfunctions
A system ( 830 ) and method ( 800 ) for diagnosing a malfunctioning machine. A fault event is selected ( 806 ) together with sequential operating parameter data ( 808 ) from a selectively focused...
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6928556 |
Method and apparatus in a data processing system for managing situations from correlated events
A method, apparatus, and computer implemented instructions for handling a situation in a data processing system. In response to detecting a situation, an aging function is applied to the situation....
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6915173 |
Advance failure prediction
Failure prediction for complex processes is performed utilizing one or more nonlinear regression models to relate operational variable values measured at two or more times to predicted process...
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6907545 |
System and method for recognizing faults in machines
A system and method for diagnosing one or more faults or one or more potential faults in a machine. The system and method has a communications module for communicating machine data between the...
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6901435 |
GUI interpretation technology for client/server environment
A method that involves receiving a message from a remote device, the message comprising either a definition, a state change, a command or some combination thereof; processing the definition (if...
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6883115 |
LSI diagnostic system and method of diagnosing LSI
A diagnostic system for finding failures in an integrated circuit includes a scan-chain circuit which is comprised of a plurality of flip-flop circuits electrically connected in series to one...
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6882961 |
Method and system for providing diagnostics for a work machines
A computer based system and method for providing case base diagnostics for a work machine, is provided. The case bases include diagnostic information and processes related to the work machine. The...
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6880105 |
Mediation device development method
Subject of the present invention is a method to develop a mediation device, which is used to convert first data to second data and vice versa. This mediation device is developed by using means to...
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6877115 |
Interactive on-line diagnostics for printing
A diagnostic system for a flexographic printing press operation. The diagnostic system includes a generic database containing problem solving data and a specialized database containing customized,...
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