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7418628 |
Systems and methods for identifying solutions to computer problems using contexts and versions
A computer system includes a main system that executes an application in cooperation with a human user. An auxiliary system evaluates problems that occur in the main system. The auxiliary system...
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7415700 |
Runtime quality verification of execution units
One embodiment disclosed relates to a method of compiling a program to be executed on a target microprocessor with multiple execution units of a same type. The method includes selecting one of the...
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7409594 |
System and method to detect errors and predict potential failures
A system is disclosed that includes a component, a fault table configured to receive fault information associated with the component, and a diagnosis processor configured to read the fault...
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7409593 |
Automated diagnosis for computer networks
Systems for providing automated diagnosis of problems for an electronic network include a central diagnosis engine configured to include modules that rank identified policy/configuration changes...
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7409676 |
Systems, methods and computer programs for determining dependencies between logical components in a data processing system or network
Described are methods, apparatus and computer programs for determining run-time dependencies between logical components of a data processing environment. Components of the data processing...
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7409578 |
Graceful load fail over
Systems and methodologies that facilitate real time recognition of missing and/or invalid objects in a component based framework, via employing a graceful load fail over engine that can self heal a...
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7409595 |
History-based prioritizing of suspected components
A method for servicing a computerized system includes detecting a failure of a given type in the computerized system, and generating a list of corrective actions in response to the failure, using...
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7406633 |
Architecture for handling errors in accordance with a risk score factor
A system and method that includes scoring logic for handling errors in a data storage environment by employing risk scoring. Architecture for handling errors with scoring logic is provided. A...
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7401266 |
System and method for handling errors in accordance with a risk score factor
A system and method that includes scoring logic for handling errors in a data storage environment by employing risk scoring. Architecture for handling errors with scoring logic is provided. A...
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7395326 |
Network management apparatus
A network management apparatus performing trouble-shooting in each device state and improving the operation efficiency and workability in maintenance management operations. A table storage unit...
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7389444 |
Method and system for troubleshooting a misconfiguration of a computer system based on product support services information
A method and system for ranking possible causes of a component exhibiting a certain behavior is provided. In one embodiment, a troubleshooting system ranks candidate configuration parameters that...
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7386761 |
Diagnostic repair system and method for computing systems
A diagnostic system and method for repairing computing devices comprises a diagnostic application running on a same computing system having a failed operating system (O/S). The diagnostic...
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7380177 |
Method and system for comparing individual computers to cluster representations of their peers
The present invention is a system or method for assisting in the maintenance and servicing of computers. The system, for example, comprises a cluster database containing information relating to one...
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7380170 |
Testing measurements
Embodiments of the invention include an arbiter facility included in a test script. The arbiter facility includes properties defining a method for evaluating the status of a step or process, a...
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7379846 |
System and method for automated problem diagnosis
A method and system are provided for automated diagnosis for a system. In one embodiment, the method includes providing a fault tree representation of the system, the fault tree specifying...
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7373106 |
Mobile terminal device and method of updating program
A method of updating a program in a terminal device is provided, wherein if a transmission of update data from a base station to a terminal device is interrupted due to any disconnection between...
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7363543 |
Method and apparatus for generating diagnostic recommendations for enhancing process performance
A diagnostic system monitors the status of other processes over a computer network by collecting status and configuration data, analyzing the data and providing diagnostic recommendations when...
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7356430 |
Methods and apparatus for data analysis
A method and apparatus for data analysis according to various aspects of the present invention is configured to automatically identify a characteristic of a component fabrication process guided by...
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7349889 |
System and method for remotely diagnosing faults
A method and system for diagnosing a fault that includes a decision tree having a plurality of decision points wherein at least some of the plurality of decision points terminate in a resolution...
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7350107 |
Method and apparatus for performing network diagnostics
A network diagnostics system allows determining a root cause for a network problem caused by a local or a remote component of the network, wherein the network diagnostic system may receive the...
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7346813 |
Distributed event reporting hierarchy
In one embodiment, an apparatus comprises a plurality of core logic blocks, a plurality of first event blocks, and a second event block. Each of the plurality of core logic blocks is configured to...
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7340649 |
System and method for determining fault isolation in an enterprise computing system
A system and method for determining fault isolation in an enterprise computing system is disclosed. A method includes automatically troubleshooting errors in an enterprise computing system that...
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7340648 |
User support
Online support is given for operation of a device. First, a client system equipped with the device is connected to a user support server that gives online support for operation of the device. Next,...
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7328376 |
Error reporting to diagnostic engines based on their diagnostic capabilities
A method, apparatus, and computer program product diagnosing and resolving faults is disclosed. A disclosed fault management architecture includes a fault manager suitable having diagnostic engines...
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7324982 |
Method and apparatus for automated debug and optimization of in-circuit tests
A method and apparatus for automatically debugging and optimizing an in-circuit test that is used to test a device under test on an automated tester is presented. The novel test debug and...
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7325170 |
Method and system for providing information for remote device support
A method and system gather information to facilitate the remote support of devices installed on a computer. For example, an exemplary method comprises first installing an information harvester and...
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7321885 |
Product framework for managing test systems, supporting customer relationships management and protecting intellectual knowledge in a manufacturing testing environment
A software framework for centralizing the management of test plans, test configurations, test sources, debug information for testing electrical devices in a manufacturing testing environment is...
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7318178 |
Method and system for reducing false alarms in network fault management systems
Methods and systems are described for reducing the number of false alarms in fault correlation software used to detect and diagnose faults in computer networks and similar systems. The fault...
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7313728 |
Method and system for logging and accessing diagnostic result messages
A method, system, computer-readable medium, and computer-controlled apparatus are provided for logging and accessing diagnostic result messages. Diagnostic client modules transmit diagnostic result...
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7313573 |
Diagnosis of equipment failures using an integrated approach of case based reasoning and reliability analysis
Equipment failures are diagnosed using an integrated approach of case-based reasoning (CBR) and statistical reliability analysis. The method outputs a single list of suggested failed components,...
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7302611 |
Distributed expert system for automated problem resolution in a communication system
A communication system processing element comprises a processor coupled to a memory and implements at least a portion of a distributed expert system. The distributed expert system is arranged in at...
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7302418 |
Trade-off/semantic networks
Trade-off/semantic networks are described, including identifying a plurality of elemental attributes, relating each of the plurality of elemental attributes to each other to configure a trade-off...
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7302474 |
Remote device diagnostics
A method for diagnosing an IEEE 1394 home network device ( 6, 7 ) from remote is proposed. The communication between a remote testing device ( 2 ) and the IEEE 1394 home network device ( 6, 7 ) is...
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7293201 |
System and method for active diagnosis and self healing of software systems
An active diagnostic and self healing system involves a support server configured to monitor the state of application and operating system software on a remote client, one or more of whose...
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7281161 |
Communications network with analysis of detected line faults for determining nodes as probable fault sources
A fault management system for an access network forms part of a communications network. In the access network, terminating lines in the form of pairs of wires extend from a local switch through a...
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7280955 |
Universal system component emulator with human readable output
A system and method for emulating or monitoring the communications behavior of any system component connected to a data bus. These functions are accomplished through the implementation of software...
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7272750 |
Expert system for intelligent testing
A computer method for testing a test unit that includes receiving an output of the test unit into a testing system, providing an expert system operably connected to the testing system, comparing,...
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7266734 |
Generation of problem tickets for a computer system
A computer system and program product for managing events. Program instructions, respond to notification of an event, by determining if a problem ticket can be automatically generated for the...
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7263471 |
System and method for stimulating the behavior of a network for mobile radio apparatus
The behavior of a network for mobile ratio apparatuses is simulated in a work station having a data input capable of inserting data representative of a network scenario, a data output capable of...
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7260743 |
System and method for achieving autonomic computing self-healing, utilizing meta level reflection and reasoning
A mechanism is provided for achieving autonomic computing self-healing utilizing meta level reflection. In a base level, a monitor detects an error in a production environment. The base level...
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7260744 |
Computer system diagnosis with user-developed procedure
A method of performing diagnosis comprises receiving in a computer system executable program instructions that, when executed, cause the computer system to perform a first user-developed automated...
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7257514 |
Computer support service with solution function updates as a function of pre-delivery expert changes to automatically generated solutions
A solution engine ( 31 ) of a vendor's highly-automated adaptive computer support system ( 10 ) for a remote customer ( 20 ) automatically generates proposed solutions, e.g., sets of support...
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7257744 |
System and method for fault diagnosis using distributed alarm correlation
A system and method for diagnosing faults in a communication network using a distributed alarm correlation system. The alarm correlation system may include node-level alarm correlation tools (ACTs)...
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7257743 |
Method and system for reporting failures of a program module in a corporate environment
A computer-implemented method and system for reporting failures in an application program module to a corporate file server. The failure may be a crash or a set-up failure. Once detected, the...
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7257735 |
Identifying solutions to computer problems in client/server system
A computer system has a main system to execute an application in cooperation with a human user. The auxiliary system evaluates problems in the main system. The auxiliary system has a service module...
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7249276 |
Signal route selector and method of signal routing
A signal route selector for routing a signal between a source and a destination over one of a plurality of alternative routes comprises a response monitor for determining whether transmissions...
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7249003 |
System for solving diagnosis and hitting set problems
The diagnosis problem arises when a system's actual behavior contradicts the expected behavior, thereby exhibiting symptoms (a collection of conflict sets). System diagnosis is then the task of...
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7246265 |
Method and system for automatically verifying fault hypotheses predetermined by a user
A system is suitable for carrying out a method for the automated processing of fault hypotheses in a course of a fault cause analysis in the case of a fault event in a technical installation. A...
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7231548 |
Diagnosis of fault conditions in embedded systems
An embedded system ( 100 ) comprising a microprocessor module ( 10 ) connected to a remote master controller ( 30 ) is described, wherein diagnostic code is not loaded into the microprocessor...
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7231550 |
Event protocol and resource naming scheme
A method for managing a fault involves detecting an error, gathering data associated with the error to generate an error event, and categorizing the error event using a hierarchical organization of...
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