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7624159 Methods and systems for time-basing, matching, and reporting digital resumes, digital job orders and other electronic proposals  
An infrastructure system ( 112 ) for facilitating the creation of time-based digital resumes ( 124 ) and time-based digital job orders ( 126 ) and the matching thereof ( 122 ), the system including...
7620562 Online installation scheduling system and method for cable services  
A system and method for creating, scheduling, and managing time slots for installation appointments. Embodiments of the present invention permit a trading partner to offer a customer the ability to...
7617245 Workflow definition and management system  
A workflow can be managed by presenting one or more questions to a user, wherein the questions are associated with a present status of an entity being processed through a workflow; receiving input...
7613623 Enterprise management using an enterprise program office (EPO)  
In one embodiment, a system for establishing an enterprise-specific enterprise program office (EPO) and an associated enterprise-specific EPO web site includes a server system operable to...
7613620 Physician to patient network system for real-time electronic communications and transfer of patient health information  
The Physician To Patient (P2P) network system, a private & secure infrastructure for independently practicing physicians and patients for real-time electronic communication & transfer of patient...
7610213 Apparatus and method for monitoring progress of customer generated trouble tickets  
An alerting system is provided for proactively ensuring awareness of pending trouble tickets which have not been resolved for at least a predetermined time duration corresponding to an escalation...
7610171 Component exchange procedure identifying method and program  
The method includes receiving a failure of a first operation verification carried out after exchange of a first component and an assembling work of disassembled components and storing data...
7606725 Computer services for assisting users in identifying contacts of their respective contacts  
A networked computer system provides various services for assisting users in locating, and sharing information with, other users. The system provides a user interface through which users can...
7606718 Apparatus and method for processing service interactions  
An interactive voice and data response system that directs input to a voice, text, and web-capable software-based router, which is able to intelligently respond to the input by drawing on a...
7603621 Computer interface for illiterate and near-illiterate users  
An interface is presented that can be used by those with little or no computer skills and little or no reading skills. In an exemplary embodiment, the icon pictures are detailed enough that they do...
7603363 Systems and methods for controlling transaction participation for groups of steps in a workflow  
Systems, methods, and computer readable media for designing and executing workflows can be equipped with a means for manipulation of workflow steps by grouping them, such as by placing them in...
7603285 Enterprise scheduling system for scheduling mobile service representatives  
Systems and methods for providing an enhanced scheduling process are discussed. One embodiment of the present invention includes a method for scheduling mobile service representatives. The method...
7603262 Time dependent process parameters and engineering change number conflict report  
A method and apparatus for computer modeling the production process is disclosed. An integrated product and process engineering system may be a computer modeling system that models both a generic...
7599861 System and method for closed loop decisionmaking in an automated care system  
There is disclosed a system functional for operating and updating an interactive voice response self care system which utilizes various types of models. The system is capable of improving the...
7596800 System and method for assigning and verifying CPE service calls in a cable network  
A system for validating two-way continuity of a customer premises equipment (CPE) unit in a hybrid fiber coax (HFC) cable network. A two-way client uses a two-way query interface to acquire...
7596504 Management of support center calls  
A computer system and program product for managing support of an application. First program instructions receive a request to view contact information for support people for the application, and in...
7593860 Career analysis method and system  
A career analysis method and system. The system comprises a computing apparatus comprising data. The data comprises a specified job title and a first list comprising a first plurality of required...
7587329 Method and system for optimizing employee scheduling in a patient care environment  
A system and method for managing a health clinic, and in particular to managing/scheduling employees to work in the clinic. The system and method relates to a computer program for computing the...
7587327 Order scheduling system and method for scheduling appointments over multiple days  
A system and method schedules splittable work orders to provide customers with requested service and efficiently utilize service resources. The method includes forming a list of appointment windows...
7584114 System and method for integrating projects events with personal calendar and scheduling clients  
A system for integrating project events with personal calendar and scheduling clients, includes a first server including a place database having a member profiles database and an events database; a...
7584083 Modeling and simulation of workcenter processes  
A method includes generating a model of an existing workcenter process and a modified version of the existing workcenter process based on one or more decision-making parameters. The workcenter...
7580913 Analysis of impact of change in an organizational entity  
A method and system for analyzing impact of change in an organizational entity. A graph H includes nets, nodes of the nets, edges connecting the nodes, and edge weights for the edges. The edge...
7580850 Apparatus and method for online advice customer relationship management  
An apparatus and method for online advice customer relationship management are described. The method includes the determination of a service provider ID code from a requesting service provider....
7577554 Workflow modeling using an acyclic directed graph data structure  
A process for modeling at least a portion of a workflow includes accessing a computer data structure to represent an acyclic directed graph ( 10 ) including multiple nodes ( 12 ) and one or more...
7574379 Method and system of using artifacts to identify elements of a component business model  
A method and system are described for using business artifacts to identify elements of a component business model. Artifacts operated upon by the business are first identified, and then used to...
7562023 Method and processing apparatus for settling purchase and providing information about subsequent act to be performed  
A method for providing a user of a mobile terminal device with information using the mobile terminal device and a processing apparatus, wherein an action schedule representing an order of a...
7561069 Notification systems and methods enabling a response to change particulars of delivery or pickup  
Systems and methods are disclosed for automated notification systems. A representative method, among others, can be summarized by the following steps: monitoring travel data in connection with a...
7558745 Method of and system for enabling and managing sub-contracting entities  
A method of facilitating a project bid process includes generating a buyer-associated bid request utilizing at least a portion of bid item selections of a stored bid item list, transmitting the...
7558739 Method and apparatus for meeting an on-site enterprise service level objective  
The present invention is related to the maintenance of on-site enterprise service level objectives. In particular, wait times experienced by individual consumers are monitored. Wait time monitoring...
7555441 Conceptualization of job candidate information  
A variety of technologies are applied to conceptualization of job candidate information. For example, concepts can be extracted from a job candidate's resume via an ontology. Concepts can be...
7555436 Personalized display of health information  
Delivery of health information to a patient suffering from a chronic condition is personalized by displaying the health information directly on a customized image of a body. The patient's medical...
7551917 Telecommunications provisioning system and method using concurrent processes to provide different aspects of telecommunications service  
A system and method are disclosed having concurrent processes that install different aspects of telecommunications service. In one embodiment, the provisioning method may comprise: (a) accepting...
7548879 Convenience store effectiveness model (CSEM)  
Convenience Store Effectiveness Model (CSEM) is a self-contained PC application to quantitatively predict operational and financial impact of changes to Convenience Store (CStore) and Financial...
7546317 Low-overhead integrated support for personal project management  
The present invention relates to a method and apparatus for providing low-overhead support for task and information management provided to users of computer systems. Before starting to work on a...
7546232 Mechanical-electrical template based method and apparatus  
A method and apparatus for identifying sections of an existing schematic that are consistent with best design practices, the method comprising the steps of providing a template set, each template...
7542916 Queue busting through assignment of kiosks to users  
A method of queue busting using a wireless computing device can include executing a portlet within a wireless computing device, wherein the portlet is configured to query for kiosk availability and...
7539627 System and method for forecasting workload and resource requirements in a call center/help desk  
Computerized systems and methods for managing a workload varying in time applicable to a help desk. A future workload is forecast from historical workload data. A first analysis result is built on...
7539580 Method and apparatus for detecting artifactual output from a chemical analyzer  
A computer implemented method for examining data from a chemical analyzer for artifactual results is provided. A set of rules are established to identify artifactual results based upon experience...
7533083 Device, system and computer program product for retrieving information  
An information-retrieval system is provided with a schedule storing system that stores schedule information regarding a schedule of a user, a service information storing system that stores pieces...
7533033 Build and operate program process framework and execution  
Frameworks and methods for executing large-scale build and operate programs, such as sporting events, and particularly an Olympic Games. A framework of interlinked build, operate, and management...
7533008 System and method for simulating a discrete event process using business system data  
The invention provides a method and system to simulate a process of discrete tasks having a plurality of available resources associated therewith. The system may comprise a model database to store...
7530021 Instant meeting preparation architecture  
Architecture that facilitates generation of an event report that is an aggregation of public and private data related to a specific task. Information about the event is automatically compiled,...
7529757 Decomposition of tasks into extensible and customizable business activities  
A method for organizing task data used in customer relationship management systems in which task data is decomposed into a set of business activity classes including a set of business task classes,...
7523046 Communication system for managing hotel operations  
A system and method are provided for managing hotel operations through a wireless communications network. A central computer includes software for organizing and prioritizing data regarding desired...
7523045 Method and apparatus for a cryptographically assisted commercial network system designed to facilitate and support expert-based commerce  
The present invention is an expert matching method and apparatus for managing communications between an expert having particular qualifications and an end user seeking a solution to an expert...
7519663 System for recalling declined meetings  
A calendar system enables a user to display both accepted and declined invitations to events in a same or any time slot. Declined invitations can be later recalled and have their status changed to...
7512619 Real time work queue notification  
A method of monitoring queues in real time can include building a master list specifying available queues, wherein each queue within the master list is associated with a user, and registering each...
7509626 Demonstrating proof of concept of a project with requirements component providing weights on importance and tracking with use cases  
A system for demonstrating proof of concept of a project, such as a computer application, for an organization is provided. The system includes a requirements component, a use case component, a log...
7508537 Centralized, automatic extraction of data from remotely transformed and transmitted forms  
One or more parameters, such as time, are reported to a center using a form. The center then automatically extracts data from the form and converts it for storage and subsequent processing or...
7505371 Dismiss all event reminders  
A mobile electronic device that includes a controller including at least one processor, for controlling operation of the mobile device; a display coupled to the controller; a user input device...