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9288317 |
System and method for modifying communication information (MCI)
A system for processing a call originated by a call originator to a call target. The system having an information processor configured to receive origination information for the call including... |
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9282186 |
System and method for modifying communication information (MCI)
A system for handling an outbound call from a call originator to a plurality of call targets, including a database storing a plurality of outgoing telephone numbers, each outgoing telephone number... |
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9261915 |
Electronic apparatus, light-transmissive cover plate, and portable device
An electronic apparatus and a light-transmissive cover plate are disclosed. The electronic apparatus includes an image display device that includes an image display surface; a casing that houses... |
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9215281 |
Method and apparatus for setting programmable features of an appliance
An interactive interface facilitates the setting of preferences and other programmable parameters of an appliance. The interface is hosted by a server on a global computer network. The appliance... |
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9106731 |
Identifying recorded call data segments of interest
A method and apparatus of processing a voice call are disclosed. One example method of operation may include recording at least a portion of a conference call and storing the portion of the... |
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9042567 |
Acoustic echo cancellation system
An acoustic echo cancellation (AEC) system includes a remote device, for capturing a remote captured sound, a server coupled to the remote device, and a local device coupled to the server. The... |
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9042914 |
Method and system for locating a wireless access device in a wireless network
A wireless access device in a wireless network, whether a known or unknown entity, can be located using a geolocation system according to the present invention. A signal strength is determined by... |
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9043394 |
System and method for transmitting system messages insession initiation protocol
Provided is a system and method to accomplish system messaging in SIP by introducing a new content in the form of MIME body and a new feature tag to the existing SIP framework, for transmitting... |
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9042529 |
Communication system
A communication system including a plurality of terminals; and a switchboard connected to the terminals, includes a means for causing each of the terminals to register an identifier and an address... |
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9042541 |
Multi-node predictive dialing for scalability
Multiple-nodes (multiple media servers) can be deployed in a single outbound calling system. Agent nailups can be established with the media servers, on a one-to-one basis (an agent is nailed up... |
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9042377 |
System and method for web telephone services
A web telephone service system comprises a client web page adapted to be displayed on a screen of a computer, the client web page including an element associated with the web telephone service and... |
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9042536 |
Progressive, targeted, and variable conference feedback tone
System, method, and computer program product to provide targeted and variable information during a remote conference, by: responsive to a first person joining the remote conference, playing a... |
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9041562 |
Controlling a voice site using non-standard haptic commands
An apparatus and an article of manufacture for controlling a voice site using a haptic input modality include validating a haptic input from an instrument capable of accessing a voice site,... |
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9043210 |
Biometric voice command and control switching device and method of use
A biometric voice command and control switching device has a microphone assembly for receiving a currently spoken challenge utterance and a reference utterance, and a voice processing circuit for... |
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9042542 |
Integrated alerting
In a wide-area communication system, users or numbers in the system to be alerted are ranked so to improve the efficiency of the alert calls. Rankings are based on various factors, including... |
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9042533 |
Dual-channel analog door entry system and a method thereof
The present invention discloses a dual-channel analog door entry system and a method thereof. The dual-channel analog door entry system comprises two cables connected between the building gateway... |
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9042948 |
Headset with binary display and integrated computing system
The adjustable headset is an all in one device that includes an adjustable support band, a display system, a first and second ear cover, a computer system, a communications system, and a power... |
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9042525 |
System and method for voice activated dialing from a home phone
A system and method for remotely enabled voice activated dialing. Generation of a special dial tone indicating that a user may give the voice identifier is initiated. A voice identifier is... |
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9042531 |
Systems and methods for communication protocol mapping
Provided are systems and methods for communication protocol mapping. A first computing device uses a first communication protocol while a second computing device uses a second communication... |
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9042522 |
End-to-end logic tracing of complex call flows in a distributed call system
A logic history can be provided for every request or call instance through a distributed computing system that uniquely traces its entire path, end-to-end, in-band within the messaging for the... |
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9042871 |
Mode switching and electronic sign-in system for mobile device and method thereof
A mode switching and electronic sign-in system for a mobile device and a method thereof are provided. A mobile device performs detection of a sign-in device by a wireless network, and when... |
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9042372 |
Call transfer using session initiation protocol (SIP)
A system is provided for providing communication event routing and transfer capability in a multi-site communication-center environment. The system utilizes a presence protocol application and a... |
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9042527 |
Visual voice mail delivery mechanisms
A method of selecting a distribution list for a voice mail message. The steps include identifying a group of recipients with whom to share the voice mail message, creating a user profile which... |
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9042535 |
Echo control optimization
In one implementation, a conference hosted on a conference bridge that includes an echo control device that classifies the echo return loss of a plurality of endpoints. The endpoints may include... |
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9042532 |
Scalable and flexible internet fax architecture
Methods and systems for processing inbound fax messages in an efficient and scalable manner are provided. According to one embodiment, an inbound fax call is received by an Internet fax system.... |
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9042537 |
Progressive, targeted, and variable conference feedback tone
System, method, and computer program product to provide targeted and variable information during a remote conference, by: responsive to a first person joining the remote conference, playing a... |
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9042592 |
Electronic device with speakers
An electronic device includes a first housing, a second housing engaged with the first housing, a circuit board enclosed between the first and second housings, two speakers, and an antenna. The... |
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9042538 |
Multi-line telephone calling
Network architectures, methods, and operations for routing telephone calls are disclosed. A customer premise includes a conventional POTS dedicated communication line to a central office switch... |
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9042530 |
Intelligent electronic communications based on predicted user behavior
Establishing a telephone call includes enabling display of a visual indicator of a call destination entity and detecting selection by a user of the visual indicator. The availability of the user... |
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9042566 |
Wideband acoustic echo cancellation apparatus with adaptive tail length in embedded system, and wideband acoustic echo cancellation method
A wideband acoustic echo cancellation apparatus with an adaptive tail length in an embedded system, and a wideband acoustic echo cancellation method are provided, and the wideband acoustic echo... |
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9042524 |
Systems and methods for proximity-activated voice recording
According to one aspect, a proximity-activated voice recording system having at least two proximity-activated voice recording devices. Each voice-activated recording device may include a first... |
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9042371 |
Integrating telephone lines with packet connections
The present invention provides an effective technique for routing calls to one or more telephony terminals through a traditional telephony line as well as via a packet network. A terminal adapter... |
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9042540 |
Method for providing support using answer engine and dialog rules
According to one embodiment, a self-service system is to provide self-support knowledgebase (KB) information to allow users to navigate the self-support KB. A monitor is to track user interaction... |
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9042539 |
Method and apparatus for sending alerts to internet protocol phones
The present invention enables an alert message and the display of calling party identity on all on-hook phones associated with an extension sharing the same phone number, when one phone is... |
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9042523 |
Modifying voice messages stored in a voicemail system
A method for removing voice messages in a voicemail system queue. The method includes acquiring data associated with a first call, including a voice message provided during the first call and a... |
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9043432 |
Converting content prior to delivery
A method of managing content format conversion for transmission of converted content to a mobile device includes retrieving initial content, which includes video content, having a first format... |
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9042528 |
Data communication
A telephony user device capable of establishing a communications session for communication of data in a data communications network, the telephony user device including a processing system... |
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9042534 |
Caller name identification using data structure synchronization of different networks
A device may receive a request to enable service on a wireless network for a user device. The user device may be associated with a wired network. The device may request network provisioning... |
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9042526 |
Method and apparatus for enabling a calling party to leave a voice message for a called party in response to a command provided by the calling party
A method for allowing a calling party to leave a message for a called party. The method comprises: receiving a command provided by the calling party and indicative of a desire of the calling party... |
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9037977 |
Simulated communication
A system for simulated communication is described. A simulator module generates simulated communication information. A Graphical User Interface module (“GUI module”) generates graphical data based... |
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9036625 |
Systems and methods of mitigating phantom call traffic
Systems and methods for mitigating phantom call traffic in a communication system are disclosed. A call may be received at a communications exchange. A jurisdiction of the call may be determined... |
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9036802 |
System and method for avoiding hold times on a telephone call
A method and system including receiving a communication from a source, the communication including a request to connect to a destination, connecting, via a communication link, to the destination,... |
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9036480 |
Method and apparatus for sharing TCAP traffic load
The present invention relates to a point code emulation apparatus and method for dividing a Common Channel Signaling System No. 7 (or SS7) signaling network into two or more networks. The point... |
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9036621 |
System for deploying voice over internet protocol services
A system for deploying Voice over Internet Protocol (VoIP) services is provided. A system that incorporates teachings of the present disclosure may include, for example, a Call Session Control... |
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9036804 |
Extensible realtime delegation for calls, conferences and collaboration
Architecture for enabling identification of a call party's representative during calls on behalf of the call party. The call representative is delegated to initiate or answer an IP call on behalf... |
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9036808 |
Methods and systems for data transfer and campaign management
An online and offline communication processing and tracking using data processing and data/voice networks is described. A phone address from a phone address number pool is automatically assigned... |
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9036805 |
Implementing a network of intelligent virtual service agents to provide personalized automated responses
An intelligent virtual service agent implemented on a computer platform with a processor and a memory is assigned a responsibility to automatically interact with different users via different... |
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9036797 |
Information provided to parent regarding a called for child protection
The present disclosure describes a system, method, and computer readable medium for providing information of a calling party to an alert party, wherein the calling party is in communication with... |
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9036791 |
Telephone system having alert module
One telephone system embodiment having an alert module includes a base unit and at least one handheld unit. The base unit has a processor in data communication with a telephone network interface,... |
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9036801 |
Enhanced call return in a communications network
Methods for enabling enhanced call return in a communications network is disclosed. In some embodiments, the method includes receiving an incoming telephone call from a caller, wherein the... |