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9288317 System and method for modifying communication information (MCI)  
A system for processing a call originated by a call originator to a call target. The system having an information processor configured to receive origination information for the call including...
9282186 System and method for modifying communication information (MCI)  
A system for handling an outbound call from a call originator to a plurality of call targets, including a database storing a plurality of outgoing telephone numbers, each outgoing telephone number...
9261915 Electronic apparatus, light-transmissive cover plate, and portable device  
An electronic apparatus and a light-transmissive cover plate are disclosed. The electronic apparatus includes an image display device that includes an image display surface; a casing that houses...
9215281 Method and apparatus for setting programmable features of an appliance  
An interactive interface facilitates the setting of preferences and other programmable parameters of an appliance. The interface is hosted by a server on a global computer network. The appliance...
9106731 Identifying recorded call data segments of interest  
A method and apparatus of processing a voice call are disclosed. One example method of operation may include recording at least a portion of a conference call and storing the portion of the...
9042567 Acoustic echo cancellation system  
An acoustic echo cancellation (AEC) system includes a remote device, for capturing a remote captured sound, a server coupled to the remote device, and a local device coupled to the server. The...
9042914 Method and system for locating a wireless access device in a wireless network  
A wireless access device in a wireless network, whether a known or unknown entity, can be located using a geolocation system according to the present invention. A signal strength is determined by...
9043394 System and method for transmitting system messages insession initiation protocol  
Provided is a system and method to accomplish system messaging in SIP by introducing a new content in the form of MIME body and a new feature tag to the existing SIP framework, for transmitting...
9042529 Communication system  
A communication system including a plurality of terminals; and a switchboard connected to the terminals, includes a means for causing each of the terminals to register an identifier and an address...
9042541 Multi-node predictive dialing for scalability  
Multiple-nodes (multiple media servers) can be deployed in a single outbound calling system. Agent nailups can be established with the media servers, on a one-to-one basis (an agent is nailed up...
9042377 System and method for web telephone services  
A web telephone service system comprises a client web page adapted to be displayed on a screen of a computer, the client web page including an element associated with the web telephone service and...
9042536 Progressive, targeted, and variable conference feedback tone  
System, method, and computer program product to provide targeted and variable information during a remote conference, by: responsive to a first person joining the remote conference, playing a...
9041562 Controlling a voice site using non-standard haptic commands  
An apparatus and an article of manufacture for controlling a voice site using a haptic input modality include validating a haptic input from an instrument capable of accessing a voice site,...
9043210 Biometric voice command and control switching device and method of use  
A biometric voice command and control switching device has a microphone assembly for receiving a currently spoken challenge utterance and a reference utterance, and a voice processing circuit for...
9042542 Integrated alerting  
In a wide-area communication system, users or numbers in the system to be alerted are ranked so to improve the efficiency of the alert calls. Rankings are based on various factors, including...
9042533 Dual-channel analog door entry system and a method thereof  
The present invention discloses a dual-channel analog door entry system and a method thereof. The dual-channel analog door entry system comprises two cables connected between the building gateway...
9042948 Headset with binary display and integrated computing system  
The adjustable headset is an all in one device that includes an adjustable support band, a display system, a first and second ear cover, a computer system, a communications system, and a power...
9042525 System and method for voice activated dialing from a home phone  
A system and method for remotely enabled voice activated dialing. Generation of a special dial tone indicating that a user may give the voice identifier is initiated. A voice identifier is...
9042531 Systems and methods for communication protocol mapping  
Provided are systems and methods for communication protocol mapping. A first computing device uses a first communication protocol while a second computing device uses a second communication...
9042522 End-to-end logic tracing of complex call flows in a distributed call system  
A logic history can be provided for every request or call instance through a distributed computing system that uniquely traces its entire path, end-to-end, in-band within the messaging for the...
9042871 Mode switching and electronic sign-in system for mobile device and method thereof  
A mode switching and electronic sign-in system for a mobile device and a method thereof are provided. A mobile device performs detection of a sign-in device by a wireless network, and when...
9042372 Call transfer using session initiation protocol (SIP)  
A system is provided for providing communication event routing and transfer capability in a multi-site communication-center environment. The system utilizes a presence protocol application and a...
9042527 Visual voice mail delivery mechanisms  
A method of selecting a distribution list for a voice mail message. The steps include identifying a group of recipients with whom to share the voice mail message, creating a user profile which...
9042535 Echo control optimization  
In one implementation, a conference hosted on a conference bridge that includes an echo control device that classifies the echo return loss of a plurality of endpoints. The endpoints may include...
9042532 Scalable and flexible internet fax architecture  
Methods and systems for processing inbound fax messages in an efficient and scalable manner are provided. According to one embodiment, an inbound fax call is received by an Internet fax system....
9042537 Progressive, targeted, and variable conference feedback tone  
System, method, and computer program product to provide targeted and variable information during a remote conference, by: responsive to a first person joining the remote conference, playing a...
9042592 Electronic device with speakers  
An electronic device includes a first housing, a second housing engaged with the first housing, a circuit board enclosed between the first and second housings, two speakers, and an antenna. The...
9042538 Multi-line telephone calling  
Network architectures, methods, and operations for routing telephone calls are disclosed. A customer premise includes a conventional POTS dedicated communication line to a central office switch...
9042530 Intelligent electronic communications based on predicted user behavior  
Establishing a telephone call includes enabling display of a visual indicator of a call destination entity and detecting selection by a user of the visual indicator. The availability of the user...
9042566 Wideband acoustic echo cancellation apparatus with adaptive tail length in embedded system, and wideband acoustic echo cancellation method  
A wideband acoustic echo cancellation apparatus with an adaptive tail length in an embedded system, and a wideband acoustic echo cancellation method are provided, and the wideband acoustic echo...
9042524 Systems and methods for proximity-activated voice recording  
According to one aspect, a proximity-activated voice recording system having at least two proximity-activated voice recording devices. Each voice-activated recording device may include a first...
9042371 Integrating telephone lines with packet connections  
The present invention provides an effective technique for routing calls to one or more telephony terminals through a traditional telephony line as well as via a packet network. A terminal adapter...
9042540 Method for providing support using answer engine and dialog rules  
According to one embodiment, a self-service system is to provide self-support knowledgebase (KB) information to allow users to navigate the self-support KB. A monitor is to track user interaction...
9042539 Method and apparatus for sending alerts to internet protocol phones  
The present invention enables an alert message and the display of calling party identity on all on-hook phones associated with an extension sharing the same phone number, when one phone is...
9042523 Modifying voice messages stored in a voicemail system  
A method for removing voice messages in a voicemail system queue. The method includes acquiring data associated with a first call, including a voice message provided during the first call and a...
9043432 Converting content prior to delivery  
A method of managing content format conversion for transmission of converted content to a mobile device includes retrieving initial content, which includes video content, having a first format...
9042528 Data communication  
A telephony user device capable of establishing a communications session for communication of data in a data communications network, the telephony user device including a processing system...
9042534 Caller name identification using data structure synchronization of different networks  
A device may receive a request to enable service on a wireless network for a user device. The user device may be associated with a wired network. The device may request network provisioning...
9042526 Method and apparatus for enabling a calling party to leave a voice message for a called party in response to a command provided by the calling party  
A method for allowing a calling party to leave a message for a called party. The method comprises: receiving a command provided by the calling party and indicative of a desire of the calling party...
9037977 Simulated communication  
A system for simulated communication is described. A simulator module generates simulated communication information. A Graphical User Interface module (“GUI module”) generates graphical data based...
9036625 Systems and methods of mitigating phantom call traffic  
Systems and methods for mitigating phantom call traffic in a communication system are disclosed. A call may be received at a communications exchange. A jurisdiction of the call may be determined...
9036802 System and method for avoiding hold times on a telephone call  
A method and system including receiving a communication from a source, the communication including a request to connect to a destination, connecting, via a communication link, to the destination,...
9036480 Method and apparatus for sharing TCAP traffic load  
The present invention relates to a point code emulation apparatus and method for dividing a Common Channel Signaling System No. 7 (or SS7) signaling network into two or more networks. The point...
9036621 System for deploying voice over internet protocol services  
A system for deploying Voice over Internet Protocol (VoIP) services is provided. A system that incorporates teachings of the present disclosure may include, for example, a Call Session Control...
9036804 Extensible realtime delegation for calls, conferences and collaboration  
Architecture for enabling identification of a call party's representative during calls on behalf of the call party. The call representative is delegated to initiate or answer an IP call on behalf...
9036808 Methods and systems for data transfer and campaign management  
An online and offline communication processing and tracking using data processing and data/voice networks is described. A phone address from a phone address number pool is automatically assigned...
9036805 Implementing a network of intelligent virtual service agents to provide personalized automated responses  
An intelligent virtual service agent implemented on a computer platform with a processor and a memory is assigned a responsibility to automatically interact with different users via different...
9036797 Information provided to parent regarding a called for child protection  
The present disclosure describes a system, method, and computer readable medium for providing information of a calling party to an alert party, wherein the calling party is in communication with...
9036791 Telephone system having alert module  
One telephone system embodiment having an alert module includes a base unit and at least one handheld unit. The base unit has a processor in data communication with a telephone network interface,...
9036801 Enhanced call return in a communications network  
Methods for enabling enhanced call return in a communications network is disclosed. In some embodiments, the method includes receiving an incoming telephone call from a caller, wherein the...