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8165272 |
Automated dial tone verification and reporting
An automated system and associated methods that can be used to meet government compliance regulations are provided for testing and tracking the administration of Calling Line Identification (CLID)...
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8165271 |
Chattering line detection system and method
A system and method is described that allows a system operator to remotely detect and diagnose a voice-enabled cable modem that has entered a chattering line state so that appropriate steps may be...
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8155274 |
Method and system for monitoring and improving the quality of interconnecting cabling systems
System for coordinating the use of a mapping system comparing the physical connection status of a cable link in a network with the administrative data about said cable link in the network...
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8144835 |
Digital subscriber line (DSL) diagnostic tools and methods to use the same
Digital subscriber line (DSL) diagnostic tools and methods to use the same are disclosed. An example DSL diagnostic tool comprises a data collector to automatically collect real-time performance...
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8116433 |
Calls per second network testing
Systems and methods for calls per second network testing are disclosed. The methods may be performed by a network testing system or other computing device. The method may include receiving user...
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8111811 |
Methods, devices and computer program products for providing customer service call direction based upon remote diagnostics
Directing customer service calls based upon remote diagnosis of customer premises equipment (CPE). CPE information is received remotely from the CPE. Network status information is received from a...
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8094568 |
Method and apparatus for enabling auto-ticketing for endpoint devices
A method and system for transmitting data corresponding to at least one endpoint device problem in a packet communications network is described. Specifically, an endpoint device detects at least...
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8089885 |
Technique for providing selective access to network node
A technique is disclosed for selectively providing access to a network node for testing and verification associated with a testing classification and requests are received from a network component...
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8045686 |
System and method for providing a backup-restore solution for active-standby service management systems
The preferred embodiments described herein include a system and method for providing a backup-restore solution for active-standby service management systems. In one embodiment, a telecommunication...
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8041010 |
Splitter card with integral test access
A splitter card having integral test access devices. The splitter card allows test access to be readily provided at any location where splitter cards are typically mounted (e.g., a splitter chassis).
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8036347 |
Method and apparatus providing additional information to an interactive voice response (IVR) system user
A method, apparatus and computer program product for providing additional information to an Interactive Voice Response (IVR) system user is presented. A call from a user is received at the IVR...
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8009808 |
System and method for maintaining a translations database to effect call control at a remote terminal
A call control system comprising a control module, a translations database and a switching fabric are connected to a trunk group between a remote terminal and its controlling local switching...
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7996729 |
Method and system for maintenance of network rendering devices
A method and system for automatically generating a helpdesk ticket when a remote rendering device possesses a series of customer resolvable events within a time period. The helpdesk ticket can be...
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7983670 |
Wireless fallback for subscribers of wirelined networks
Techniques are disclosed for implementing wireless fallback of wireline service. Network interface units [405] may be installed in subscriber buildings in a residential or business neighborhood....
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7983331 |
Method to detect missing filter/splitter and apparatus for performing such a method
A method to detect a defective or missing filter at a customer's side between a first connection having a first frequency spectrum and a second connection having a second frequency spectrum and...
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7974387 |
Proactive analysis of communication network problems
Customer problem reports are collected and analyzed in order to monitor, analyze, and proactively prevent the same or similar problems from reoccurring in the future. A selection of customer...
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7974385 |
User interface and system to facilitate telephone circuit maintenance and testing
An apparatus integrates disparate systems. The apparatus includes a platform that supports a control interface. The platform also supports a different user interface for each of the disparate...
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7974386 |
Methods and systems for testing new network element failure rate
Methods, systems, and computer-readable media for testing failure rate of newly installed network elements within a predetermined amount of time prior to customer use of the network elements are...
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7958561 |
Method and apparatus for utilizing a configurable lock on a data report
A method and system for utilizing a configurable lock in a communications network is described. In one example, a key for the configurable lock on at least one data report associated with at least...
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7940895 |
Methods and computer program products for tracking modifications in physical plant during maintenance of a communication network
Modifications made to physical plant in maintaining a communication network may be tracked by receiving notices corresponding to incidences in which physical plant is modified in performing...
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7929668 |
Systems, methods and computer program products for automatically sending a status change message as a result of repair services that are performed on a network
A network administration system includes an Internet-based repair (eRepair) subsystem that is configured to accept customer trouble reports related to a network and to provide customer trouble...
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7912183 |
Methods, systems, and computer program products for providing network outage information
Exemplary embodiments relate to methods, systems, user devices and computer program products for providing network status information. Methods include receiving alarm data for an event from a...
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7899158 |
Method and apparatus for measurement of service disruption interval
A method and apparatus for measurement of service disruption interval is described. The apparatus may include may included a setting component, a generating component, a first output component, a...
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7889714 |
Apparatus and method for testing voice systems in a telecommunication network
A test controller for use in a telecommunication system is provided for inexpensively and quickly testing a telecommunication device. The test controller receives a test call from an originating...
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7881439 |
Cross-channel communication of data collected by channel-specific user interfaces
A method, system, computer system and computer program product to interact with a user of a computer system or service via more than one communication channel, such as a telephone channel and a web...
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7881189 |
Method for providing predictive maintenance using VoIP post dial delay information
Predictive maintenance in a communications environment can be triggered when an anomaly in the call set-up process is detected. In one arrangement, in a VoIP context, the post dial delay (PDD)...
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7882391 |
Computer system, changeover-to-backup-system method, changeover-to-backup-system program, monitoring device, terminal device and backup system
To aim at autonomously selecting and switching over a management system by a terminal device, and preventing the terminal device from switching over the system, managing the self-terminal, to a...
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7881463 |
Wireless digital subscriber line device having reduced RF interference
A system and method for wireless DSL routing without signal interference is disclosed herein. The system includes a DSL interface, a WLAN interface, and a power system. The WLAN interface is...
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7860082 |
Telephone system and terminal device therein
According to one embodiment, a telephone system comprises a plurality of terminal devices and a main unit. The terminal device realizes telephone communication via a packet-switched network. The...
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7860221 |
Methods, systems and computer program products for inventory reconciliation
Network asset recovery includes querying assets on a communications network to obtain a current inventory of the assets on the communications network and obtaining inventory data for the...
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7826597 |
Methods and apparatus to handle customer support requests
Methods and apparatus to handle support contacts in a call center are disclosed. An example method for handling a first contact to a support center includes receiving the first contact from a first...
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7822417 |
Method for predictive maintenance of a communication network
Systems and methods for predicting one or more service problems in a communication network are described. In one implementation, a threshold is set and signal data are collected at an interface...
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7804939 |
Methods and systems for correcting cross-connect assignments
Methods and systems are configured to provide information associated with a communication network. The information is useful when maintaining data associated with one or more segments that define a...
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7804954 |
Infrastructure for enabling high quality real-time audio
Various technologies and techniques are disclosed that improve media communications. In one embodiment, a media server receives a media communication with a first quality from a personal computer...
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7804947 |
Method and apparatus for validation and error resolution of configuration data in a private branch exchange switch
Methods and apparatus are provided for validating configuration data in a switch. An error is detected if the configuration data fails to comply with one or more rules; and a user is presented with...
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7773727 |
Method for providing predictive maintenance relating to trunk operations in a VoIP network
An arrangement analyzes a plurality of call detail records and determines that a particular call processing code has occurred a predetermined number of times during a previously defined time...
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7773734 |
Method and apparatus for advancing a call setup signaling message
A method and apparatus for enabling all network elements in a geographically diverse network to advance each call setup message that has not been processed successfully by these network elements to...
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7760857 |
Remote computer system and related equipment diagnostics using data gathered over a telephone channel
A method, system, computer system and computer program product to remotely diagnose a problem with a computer system or related equipment using data provided by a user of the computer system via...
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7760858 |
Splitter system and test access
A splitter unit including a chassis containing splitter cards. The splitter unit includes a central processing unit mounting location. The splitter unit also includes test access devices that are...
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7756252 |
Method and system for network denial case generation
A method for network denial case generation includes receiving a plurality of third-party carrier call records associated with a plurality of subscriber telematics units at a call center wherein...
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7742576 |
Processes and systems for creating and for managing trouble tickets and work orders
Processes and systems are disclosed for creating and for managing trouble tickets and work orders. One embodiment includes communicating with a communications network and receiving a request to...
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7738633 |
Telecommunication diagnostic information management
A diagnostic tool is adapted to include the capability of initiating one or more diagnostic tests, collecting the raw data from the diagnostic test(s) and transporting the raw diagnostic data to an...
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7702079 |
Adapter unit and method
In one aspect of the invention, emergency modes of operation for an adapter unit comprising a channel transmitter/receiver unit, a data packet transmitter/receiver unit, and a data insertion/data...
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7688951 |
Automated rules based proactive alarm analysis and response
Problems are proactively analyzed and responded to as they are detected in a virtual private network (VPN) access path rather than waiting for a user to manually report the problem. When a problem...
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7680250 |
Interactive method and system of testing an automated call telephonic communication system
An interactive method and system of testing an automated call telephonic communication system. The method and system includes a testing system configured to test an automated call telephonic and/or...
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7664240 |
Method and apparatus for administration of circuit inventories in telecommunications networks
Telecommunications customers must frequently utilize the facilities of many different telecommunications service providers in order to transmit data from one location to another. When a...
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7664530 |
Method and system for automated planning using geographical data
A portable device for collecting data at a geographic location and providing accurate, comprehensive, efficient and timely work prints. The portable device for collecting data at a geographic...
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7660394 |
Close-out test system
The invention is a method and system conducting a completion test on a communications line. The system includes a testing device coupled to a remote device by a network. Line-test results are...
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7657018 |
Method and system for combining a conversion between time-division multiplexed digital signals and packetized digital signals with a switching system interface
The present invention is a switching system interface providing conversion between time-division multiplexed digital signals and packetized digital signals used to bypass a common control and...
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7657418 |
Modern testing system and method
A modem testing system is provided for testing interoperability of plural items of customer premises equipment (CPEs) (10) and plural central offices (COs) (60). The modem testing system includes a...
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