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7627444 Methods, systems, and computer-readable media for facility integrity testing  
Methods, systems, and computer-readable media provide for facility integrity testing. According to embodiments, a method for populating a watch list with circuits of a communications network to be...
7624309 Automated client recovery and service ticketing  
Automated client recovery and service ticketing may be provided. Client computers in a lab environment that become disconnected from a client management system may be recovered using an automated...
7584259 System and method for providing service technicians access to dispatch information  
A secondary source of dispatch information is provided in the event of a failure of a primary source of dispatch information. The second source of dispatch information can be accessed...
7567652 Proactive maintenance application  
Methods and systems for proactively maintaining a telephone system local loop. One embodiment includes acquiring at least one type of information selected from information from a Dynamic Network...
7568133 Methods of proactive network maintenance by automatic creation of trouble tickets  
Methods of automatically generating trouble tickets for network elements which are in failure and affecting network performance. The network elements are sectionalized into their basic components...
7551724 Utilities module for proactive maintenance application  
A method of managing proactive maintenance tasks for a communication system. The method includes storing proactive maintenance tasks and searching the tasks using at least one search criteria....
7539295 Method for creating and maintaining threads of phone/email/fax/SMS conversations  
A method for creating and maintaining threads of communications comprises accepting an electronic-communication call from a caller, determining if the caller is a new or previous caller by...
7516048 Externalized metric calculation engine  
Calculating, detecting, observing, and validating operating characteristics, conditions, and metrics, especially quality of service metrics, of a system. The quality of service metrics are reported...
7505567 Method for providing detection of fault location for defect calls in a VoIP network  
An arrangement analyzes a plurality of call detail records from multiple sources and find those records related to multiple attempts to set up a particular user's call(s). The call detail records...
7502447 Call failure recording  
A method and device for recording call failure information in a data transmission system is provided. The failure logs generated in response to a failure event include a failure type and a first...
7389340 Execution sets for generated logs  
A network administration system for triggering commands in response to receipt of error logs, comprising a user interface for programming execution sets of commands in association with...
7366284 Outage reporting for a telecommunications system  
An outage reporting method and system are disclosed for a telecommunications system. The outage reporting system includes a processor to record a data element value. The data element value...
7340037 Processes and systems for correlating work orders  
Methods and systems are disclosed for correlating work orders. One embodiment includes communicating with a communications network and acquiring new work order information representing a new work...
7333593 Digital loop carrier module for proactive maintenance application  
Methods and systems for proactively maintaining Digital Loop Carriers and a telephone system local loop. One embodiment for proactively maintaining a Digital Loop Carrier in a telephone system...
7308094 Processes and systems for screening work orders  
Processes and systems are disclosed for screening a work order to diagnose and to isolate trouble in a telephone system. One embodiment includes communicating with a communications network and...
7289605 Processes and systems for creating and for managing trouble tickets and work orders  
Processes and systems are disclosed for creating and for managing trouble tickets and work orders. One embodiment includes communicating with a communications network and receiving a request to...
7257198 Method, system, and article for informing a telecommunication customer of a future performance estimate for a telecommunication feature  
A performance of a telecommunication feature for a telecommunication customer is monitored. Based on the monitored performance, if an estimate of future performance of the telecommunication feature...
7240096 System and method for providing service technicians access to dispatch information  
A secondary source of dispatch information is provided in the event of a failure of a primary source of dispatch information. The second source of dispatch information can be accessed...
7225367 Method and system for tracking errors  
The invention includes a system and method for tracking errors, the system residing on a user's desktop communicating with a central database over a network. The system comprises an error log...
7130399 Methods and systems for assembling telephone line records  
Methods and systems are disclosed for assembling a line record for a customer's telephone number. One embodiment communicates with a communications network and acquires, in real time, at least one...
7116759 Method, system and computer program product for facilitating the analysis of automatic line insulation testing data  
A method for analyzing automatic line insulation testing data comprising receiving an electronic version of ALIT test results and parsing the ALIT test results to extract error data. The error data...
7103795 Testing platform integration methodology  
A method for automatically testing elements in a telecommunications network. An automated testing protocol is initiated based on the notification of a network event. When test results are received...
7085356 Pressure alarms and reports system module for proactive maintenance application  
Methods and systems for proactively maintaining a telephone system local loop. One embodiment includes communicating with a communications network and acquiring information associated with pressure...
7050547 Digital loop carrier module for proactive maintenance application  
Methods and systems for proactively maintaining Digital Loop Carriers and a telephone system local loop. One embodiment for proactively maintaining a Digital Loop Carrier in a telephone system...
7017071 Apparatus for managing a device, program for managing a device, storage medium on which a program for managing a device is stored, and method of managing a device  
A remote site managing system manages, in a unified fashion, computers and peripheral devices installed at a customer site. The remote site managing system automatically receives information...
7006603 Systems, methods and computer program products for automatically pushing a status change message as a result of repair services that are performed on a public switched telephone network (PSTN)  
A Public Switched Telephone Network (PSTN) administration system includes an Internet-based repair (eRepair) subsystem that is configured to accept customer trouble tickets related to the PSTN via...
6996210 System of operating a telecommunications contracting company  
Systems of operating a telecommunications contracting company are described herein. The systems generally includes introducing a business structure to the telecommunications contracting company,...
6993124 Control interface for linking a computer supported telephony application with a PBX switch utilizing CSTA protocols  
A control interface for linking a computer supported telephony application with a PBX switch utilizing CSTA protocols utilizes ActiveX properties, methods, events, and pages to access all of the...
6993675 Method and system for monitoring problem resolution of a machine  
A method and apparatus for determining when to close a problem case associated with a machine that includes identifying at least one failure condition associated with the problem case, determining...
6985574 Methods and apparatus for performing diagnostics and gathering statistics in computer supported telephony applications (CSTA)  
Methods and apparatus for performing diagnostics and gathering statistics in computer supported telephony applications includes a control interface for CSTA protocols which utilizes ActiveX...
6985575 Control interface for computer supported telephony applications (CSTA) protocols  
A control interface for CSTA protocols utilizes ActiveX properties, methods, events, and pages to access all of the events and services provided by the CSTA protocols. Common paradigms such as...
6983043 Method and apparatus for automatically generating common paradigms in computer supported telephony applications (CSTA) protocols  
Methods and apparatus for automatically generating common paradigms in computer supported telephony applications (CSTA) protocols includes a control interface for CSTA protocols utilizes ActiveX...
6981039 Fault management in a VDSL network  
A method for managing a plurality of failures in a video and data network is provided. The method includes discovering a failure in the video and data network. The discovered failure is the root...
6975705 System, method and apparatus for capturing and processing call processing failures occurring at a telephone switch control processor  
A system, method and apparatus is disclosed for capturing call processing failures in a telecommunication system occurring at a telecommunication switch control processor as the failures occur. The...
6961878 Software application error severity notification to users  
A system and method for a monitor process is disclosed. The monitor process manages, directs, and retains a record of the output from software applications and the tasks associated with such...
6952729 Network management method and system for managing a broadband network providing multiple services  
A hybrid fiber coax (HFC) network management system and method for managing an HFC network having network elements operable for communicating telephony, data, and video signals with...
6931102 Central office technician notification and information system  
A method and system for use in a central office (CO) having network elements for communicating information between a central office technician (COT) stationed within the CO and network element...
6917669 Processes and systems for managing testing of communications systems  
Processes and systems are disclosed for managing a request for a test of a communication system. One embodiment communicates with a communications network and acquires the request. The request may...
6870904 Alarm mechanism  
An alarm mechanism is provided. The alarm mechanism includes a hardware component and a software component. The hardware component includes first and second registers. The first register is adapted...
6832086 Manager-directed method for event pressure reduction  
The present invention provides a method and apparatus for utilizing existing systems and components in a cellular network for managing network functionality to reduce event pressure between...
6829734 Method for discovering problem resolutions in a free form computer helpdesk data set  
A method and structure for discovering problem resolution in a helpdesk data set of problem tickets is based on using an enumerated set of phrases that have been identified as indicating diagnosis,...
6826708 Method and system for logging debugging information for communication connections  
A method and system for logging debugging information for a communication connection includes receiving a user initiated signal indicating a problem with a communication connection. In response to...
6816576 Tree hierarchy and description for generated logs  
A method of generating a tree hierarchy display of error logs received from network devices and applications, each of the logs including a brief description of error cause and predetermined higher...
6788765 Clear defective pairs module for proactive maintenance application  
Methods and systems for proactively maintaining a telephone system local loop. One embodiment includes communicating with a communications network and acquiring information associated with...
6778638 Processes and systems for creating maintenance reports for communications systems  
Processes and systems are disclosed for creating a maintenance report for a communications system. One embodiment includes communicating with a communications network and acquiring a telephone line...
6771739 Pressure alarms and reports system module for proactive maintenance application  
Methods and systems for proactively maintaining a telephone system local loop. One embodiment includes communicating with a communications network and acquiring information associated with pressure...
6766016 Supervisory control system  
In a supervisory control system where an upper supervisory control terminal supervises and controls transmitting devices, the upper supervisory control terminal has two supervisory states. The...
6765988 Automated dispatching from a telephone cable air pressure monitoring system  
A method and system are provided for automating the dispatching of maintenance services from a telephone cable air pressure monitoring system. If air pressure maintained in a telephone cable...
6763088 Medical dispatch system  
A medical dispatch system comprises a dispatch processing system for processing service repair requests from customers and a work list generated by the dispatch processing system that includes an...
6757357 Failure response procedure and system  
A failure response method is provided. The method includes preparing a bridge having an address of a telecommunication system for common access by a predetermined group of resources, sending an...
Matches 1 - 50 out of 80 1 2 >