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5828732 |
Gift article voice greeting system
A gift article voice greeting system connected to a telecommunications network. The system having a message recording apparatus for recording voice messages from subscribers to the...
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5825851 |
Method and apparatus for automatically transferring a caller to a selected extension
An automatic transferring apparatus for an exchange and a method therefor which automatically transfers an office line incoming call to an extension line includes: a unit connected to a switching...
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5822418 |
Telephone communication system having a locator
A telephone communication system having a locator system for locating telephone users and generating location information. The telephone communication system includes a plurality of telephone...
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5818907 |
Method and system for automatically monitoring the performance quality of call center service representatives
A method and system permit monitoring the performance of a call center agent or similar service representative in servicing calls in a call center by determining an interval within which to monitor...
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5778052 |
Method and system for storing messages for later forwarding
Messages can be stored in a switched telephone network for later forwarding. A telephone call from a calling party telephone station being directed to a destination party telephone number is...
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5751760 |
Controller for a telephone system with code screening of incoming calls
A remotely accessible telephone control system for connection to a telephone network and method of handling telephonic communications. The system includes a detector for detecting signals on...
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5724408 |
Automated call screening
A method for facilitating call completions utilizing a call identification telephone number which is transmitted along with an incoming call. A user of the call processor of the invention can...
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5721764 |
Conference mailbox service
A service establishes conference mailboxes (CMB) for specified durations of time upon request by a user. The CMB service permits a CMB to be accessed by any number of other users authorized by the...
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5712903 |
Split intelligent peripheral for broadband and narrowband services
An Intelligent Peripheral (IP) is used in combination with both narrowband type services (e.g., voice mail) and broadband type services (e.g., video transmission) and may provide protocol...
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5711011 |
Method for providing voice mail service in a dispatch radio communication system and corresponding dispatch system
A dispatch radio communication system (100) that includes a dispatch processor (101) and a voice mail system (103) employs a method and apparatus for providing voice mail service in the dispatch...
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5703937 |
Voice dictation consulting system and method
A voice processing system and method whereby communication can be established between two parties without direct, personal contact between the two. It is a system whereby a caller receives a reply...
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5699412 |
Systems and methods for statistical distribution of messages in a message recording system
There is disclosed a distributed architecture messaging recording system that employs a statistical engine to monitor system usage and to distribute individual subscribers across the various nodes...
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5664009 |
Voice mail notification system
A method and system is provided for performing voice mail services in conjunction with a telecommunication service network. The invention specifically discloses a method and system of updating a...
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5661787 |
System for on-demand remote access to a self-generating audio recording, storage, indexing and transaction system
The system allows radio broadcast listeners to use a telephone to connect to a database that contains prerecorded audio descriptions (e.g. spoken text and/or music) of material played by the radio...
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5649003 |
Method in a communications systems for providing an out-of-band signaling response based on predetermined conditions
A method for use in a communications system permitting a first party connected to a central platform to receive an out-of-band signal in response to predetermined trigger conditions. In accordance...
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5625675 |
Voice mail communication system
The voice mail system includes a voice mail exchanger and a mail server. A voice mail communication between a telephone and a terminal device, such as a client computer, is registered in a LAN...
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5619555 |
Graphical computer interface for an audio conferencing system
A audio conferencing system is provided whereby an audio conference participant interfaces with the system through a graphical user interface (GUI) computer program running on a remote computer or...
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5619556 |
Automated telecommunication peripheral system
Method and apparatus for providing customized telecommunication services through a peripheral node which includes a node interface for connection through incoming and outgoing telephone trunks to a...
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5608784 |
Method of personnel verification using voice recognition
There is provided computerized method of enrollment in a computerized system and the verification of the location of employees. Each employee, using a predetermined set of instructions, telephones...
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5590186 |
System and method for redirecting a telephone call with call merging
Calls made to a toll-free 800 service subscriber are routed to a subscriber's primary location via a telephone network switch operating in conjunction with a specially configured adjunct processor....
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5588051 |
Method for dynamically provisioning telephone service
An operations facility is provided for administering unsubscribed telephone lines and conserving the use of the phone numbers associated with such lines by associating a plurality of unsubscribed...
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5583920 |
Intelligent peripheral in video dial tone network
A peripheral platform, such as an Intelligent Peripheral (IP), is a network subsystem for use in the Advanced Intelligent Network (AIN). The IP will assume some functions presently performed by the...
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5583925 |
Automatic three-way calling feature for a telecommunications system
A facility is disposed in a telecommunications network which, advantageously, establishes a conference (N-way) call more efficiently than was done priorly. Specifically, a caller may establish a...
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5572578 |
Exchange of information between interconnected voice mail systems
A voicemail message processing system. A voicemail message is sent to a remote recipient on a remote voicemail system. In response, the remote voicemail system sends an acknowledgment message...
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5570414 |
Voice message keepsake system
A system for producing voice message keepsakes includes a message processor which may be accessed over a plurality of communication links, such as telephone lines. The processor may be so accessed...
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5568540 |
Method and apparatus for selecting and playing a voice mail message
A graphical user interface for the display of voice mail message information and playing voice mail messages through a computer speaker. Using a mouse, the messages can be manipulated individually...
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5566229 |
Voice directed communications system employing shared subscriber identifiers
The use of subscriber identifiers in a voice directed telecommunications system employing automatic speaker recognition is enhanced such that a group of subscribers may share the same identifier.
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5563933 |
Method and apparatus for facilitating the completing of telephone regional toll-free calls from outside the region
Calls to geographically limited toll-free telephone numbers, when originated from outside the predefined geographic region, are completed, but not at the called party's expense, by a) indicating to...
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5557658 |
Communications marketing system
A communications marketing system for selectively modifying an existing communications network by modifying a portion of the processing software permits transmitting a generally continuous...
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5555291 |
Method and system for automatically updating telephone response mechanism
A telephone response mechanism provides a response to a caller and an opportunity for the caller to leave a message. The telephone response mechanism is utilized when a telephone call arrives with...
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5555290 |
Long distance telephone switching system with enhanced subscriber services
A long distance telephone switching system is adapted to provide various enhanced subscriber services, such as an audio news and information service, conference calling, voice messaging, message...
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5550910 |
End-User communications device with automatic carrier selection capability for intraLATA toll calls
An end-user communicating device and method for enabling a user-selected communications carrier network to download data into a RAM within the end-user communicating device in response to a...
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5548637 |
Method and apparatus for locating personnel and objects in response to telephone inquiries
An automated position location system is provided which, in response to a telephone caller's inquiry and without human intervention, connects the caller directly to the telephone extension located...
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5544232 |
Call distributor with automatic preannouncement system and method
An automatic call distributor (20) connected with a plurality of agent telephonic sets (12) for audio communication with customers at customer telephonic sets (16) of an external telephonic...
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5541981 |
Automated announcement system
An automated announcement system allows messages to be played on a public address system and/or displayed on a display device in accordance with a predetermined schedule, which can be modified...
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5539810 |
Data messaging in a communications network
A messaging unit (16) equipped with a cellular transceiver (38) is attached to a truck trailer (12) located within a communications network (10). The messaging unit (16) generates a data message in...
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5539635 |
Radio station program identifier and distribution system
A radio program distribution system for creating custom recordings containing a requested plurality of musical programs. The system stores digital copies of musical programs and can selectively...
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5537461 |
Information services platform
A facility is provided in a telecommunications network which transforms a particular type of telephone call connection, e.g., a connection carrying a call placed to a source of information at the...
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5535270 |
Automatic call distributor having multiple audio sources
An automatic call distributor 16 and method for routing incoming telephone calls from a central office telephone switching system 14 to a plurality of agent stations 18 and 20 and for providing...
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5535264 |
Prompt issuing protocol for an intercept voice messaging system
A voice messaging service system for caller accepted voice store and forward service. The service offering prompt is issued during dial tone in response to caller off-hook, advising that the...
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5535263 |
Method for recording subscriber specific messages in an advanced intelligent network
A method for recording subscriber specific messages in a telephone call for use in telephone services, particularly, for use in cooperation with an AIN Service Switching Point (SSP), an AIN Service...
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5535262 |
Electronic private exchange system having talking recording function
An electronic private branch exchange system with a message recording function comprises a private branch exchange with at least one office line and a plurality of extensions for selectively...
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5535269 |
Additional direct inward dialing connection system
An additional direct inward dialing connection system includes a determining section, announcement machines, and a connection control section. When a direct inward dialing number from a caller is...
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5533102 |
Telephone auto attendant system for delivering chosen greetings to callers while on the phone
A method and apparatus for providing a telephone user with information concerning a caller. The call by the caller causes information concerning the caller to be transferred over a communication...
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5533115 |
Network-based telephone system providing coordinated voice and data delivery
A method of processing a phone call from a caller in a telephone network, the telephone network including a plurality of switches and an intelligent peripheral (IP) for interfacing the plurality of...
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5528670 |
Voice message-based administration system
Voice message based administration is a method that allows the directed and controlled collection and presentation of numeric and symbolic information between a group leader and a population of...
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5528672 |
Telephone system with subscriber selected audio and image announcements
A telephone network system routes audio and image announcements into a call originating from a local telephone station of a calling party. A subscriber may select desired audio and image...
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5526407 |
Method and apparatus for managing information
A method and apparatus for recording, categorizing, organizing, managing and retrieving speech information obtains a speech stream; stores the speech stream in at least a temporary storage;...
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5526423 |
Communication apparatus and method with service execution according to dial number
In a telephone apparatus which accommodates a plurality of lines and a plurality of terminals, system services in accordance with preset working data are realized based upon prescribed operations...
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5526417 |
Automatic call distributor with automated postconversation message system
An automatic call distributor (20) having a multiport switch (22) controlled by a central processing unit (26) in conjunction with a main memory (24) for connecting calls made from customers at...
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