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9042527 Visual voice mail delivery mechanisms  
A method of selecting a distribution list for a voice mail message. The steps include identifying a group of recipients with whom to share the voice mail message, creating a user profile which...
9037116 Systems and methods for retrieving voicemail account information  
A provisioning system configured to retrieve a voicemail password and/or a pilot number for a voicemail account, create a first service request directed to an over-the-air system, and send the...
9031208 Augmenting a call with context  
A method and system for providing context of a caller to a callee when a call is initiated is provided. The context system executing on the calling device collects context for the call. The...
9025743 System and method for processing quick note messages  
A system and method for processing quick note messages. A call from a calling party is intercepted prior to transmitting the call to the receiving telephone and prior to ringing the receiving...
9025739 System and method for visual voice mail in a multi-screen environment  
A method of managing visual voice mail in a multi-screen environment. The method includes receiving voice mail messages in a server, creating a state machine for each message, pushing a visual...
9025738 Messaging translation services  
One embodiment of a method for translating a message can be broadly summarized by the following steps: generating an electronic message in an understood language of an originating party; receiving...
9025742 Method and system for providing targeted messages  
A method, system and apparatus for providing targeted messages. Engagement may be made in a communication session with a customer. An impact event indication may be received from the customer...
9020117 Performing human client verification over a voice interface  
Methods and apparatus, including computer program products, implementing and using techniques for managing telephone calls. Upon completion of a telephone call, a telephone services subscriber is...
9020124 System and method for implementing do-not-disturb during playback of media content  
The disclosed embodiments include a system, method, and computer program product for implementing do-not-disturb feature during media content. For example, in one embodiment, a determination is...
8976945 Visual IVR directory system  
Disclosed is a visual IVR directory system for enabling a user to telephonically interact with organizations, the IVR system comprising a database comprising a plurality of organization entries...
8954517 Method and apparatus for delegating a message  
A method and apparatus for delegating a message. An audio message from a prioritized list of audio messages is received by a computing device. The audio message identifies a first sender...
8953759 Interjurisdictional recording mechanism  
The present invention provides a system for recording an interaction including, a telephone call between a caller and a digital processing system placed over an interjurisdictional boundary, and...
8948351 Methods, systems and computer program products for enhanced call screening  
This disclosure details the implementation of methods, systems and computer program products for enhanced call screening (hereinafter, “ECS”). ECS systems implement a live call screening...
8942360 Saving and forwarding customized messages  
Methods and computer-readable media provide presenting a customized message to an incoming calling party and for allowing the calling party to save or forward the customized message. A called...
8938059 System and method for displaying call flows and call statistics  
The system and method identify a plurality of call flow events in a call analysis system. Call statistics are associated with the call flow events. The call flow events are organized into event...
8929518 Information processing system, message server, and control method and control program thereof  
A system according to the present invention includes a calling terminal that makes a call, a called terminal that can receive the call from the calling terminal, and a message server that stores...
8923830 Method and apparatus for processing messages in a social network  
In one embodiment, the present invention is a method and apparatus for knowledge generation and deployment in a distributed network. In one embodiment, a method for processing messages in a social...
8917834 Terminal and method for offering termination-side services  
A terminal and a method are described herein for offering termination-side services to a user. In one embodiment, the terminal (e.g., cellular terminal, enterprise or residential wireline device,...
8909538 Enhanced interface for use with speech recognition  
Improved methods of presenting speech prompts to a user as part of an automated system that employs speech recognition or other voice input are described. The invention improves the user interface...
8903058 Conveying call subject matter with voice data  
Embodiments are configured to provide information associated with a communication event to a communication party. In an embodiment, components of a communication system operate to provide a...
8903073 Systems and methods for visual presentation and selection of IVR menu  
Embodiments of the invention provide a system for generating an Interactive Voice Response (IVR) database, the system comprising a processor and a memory coupled to the processor. The memory...
8903052 Voice print tagging of interactive voice response sessions  
Embodiments of the invention provide a method, system and computer program product for voice print tagging for interactive voice response (IVR) session management. In an embodiment of the...
8880035 User customizable reverse ring tone  
An improved system and method to provide important information either, as voice, text, picture, holographic image or video from the called party to a calling party before the called party answers...
8862101 Visual voicemail management  
A voicemail message management system and method are provided. A list of voicemail messages is displayed on a screen such as a cellular telephone screen. Indicators specify whether messages are...
8855272 System and method for implementing multimedia calling line identification presentation service  
Embodiments of the present invention provide a system for implementing a CLIP service, which includes: a resource storage entity used for storing multimedia resources subscribed by a calling...
8855276 Telecommunication and multimedia management method and apparatus  
An apparatus for enabling legacy communication devices to engage in conversations in either a near real-time or a time-shifted mode. The apparatus includes a gateway node having a first interface...
8849321 Filtering of broadcast SMS messages  
Techniques for filtering broadcast SMS messages at a mobile station based on network configuration, user configuration, and/or user preferences. In one method, a broadcast message is initially...
8831191 Call preview system  
A caller may initiate a phone call to a device. A call preview system may send a preview message in conjunction with the phone call. The preview message may contain preview information that...
8831186 Systems and methods for gathering information  
A method for retrieving information may include receiving a telephone call from a caller and identifying a telephone number from which the telephone call was made. The method may also include...
8831195 Communicating with an automated interactive telecommunications service system  
A method for accessing and interacting with an interactive telecommunications service system according to one embodiment can include activating a programming mode, and entering a plurality of...
8825470 System and method of providing a response with a different language for a data communication protocol  
A system and method of providing a response with different language options for a data communication protocol, such as Session Initiation Protocol, are disclosed. For example, data communication...
8804923 System and method for acknowledging incoming communications  
A system and method for acknowledging an incoming communication. An incoming communication request destined for a first communication device from a second communication device is received. The...
8804931 Phone number verification  
A method of altering a caller line identification in a phone service is disclosed. The method includes receiving, via a user interface, a phone number from a user of the phone number. A to-be...
8805347 Caller identification for missed calls  
Methods and devices are provided for identifying a caller after receiving a missed call from a calling device that is not associated with the caller. An exemplary method involves obtaining an...
8805335 Method and apparatus for facilitating a communication session  
When a first user is leaving a voicemail while a second user is attempting to call the first user back, the first user is given the option to ignore the second caller, delete the voicemail and...
8805343 Communication device, storage medium and method for processing instant information using the communication device  
In a method for processing information using a communication device, a plurality of specific events of the communication device sets a receiver number of a receiver device. A specific message...
8768308 Apparatus and method for creating and managing personal schedules via context-sensing and actuation  
An apparatus and method for schedule management includes storing at least one schedule for a user. The current activity of the user is determined. At a remind time for each schedule, the user is...
8750468 Contextualized telephony message management  
In one or more embodiments, one or more methods and/or systems described can transform an inbound call into one or more call streams and/or call states that can include at least one of a...
8744421 Method of initiating a hands-free conference call  
A method of operating a vehicle telematics unit includes storing a conference call access code; initiating a conference call from a vehicle based on verbal commands received from a vehicle...
8744061 Systems and methods for call screening  
The present invention provides flexible, user-definable call screening processes. The user can optionally define to which telecommunication terminals a screened call is to be broadcast to and...
8737581 Pausing a live teleconference call  
Methods and products are described for facilitating a method of controlling participation in a teleconference call. One embodiment of the method includes connection to a teleconference call so...
8705713 System and method for processing messages  
A system that incorporates teachings of the present disclosure may include, for example, a Unified Messaging System (UMS) having a controller to receive one or more voicemail, video, or text...
8706092 Outgoing voice mail recording and playback  
Systems and methods for enabling users to listen to outgoing voice mail messages are provided. These systems and methods record an audio file corresponding to a voice message being left by a user...
8699676 Messaging translation services  
One embodiment of a method for translating a message can be broadly summarized by the following steps: generating an electronic message in an understood language of an originating party; receiving...
8693663 System and method for implementing do-not-disturb during playback of media content  
A system and method for implementing do-not-disturb during media content. Do-not-disturb is implemented during playback of the media content in response to a selection of media content. An...
8693643 Integrating visual voicemail within a threaded communication environment  
Apparatus, methods and computer-readable storage media for integrating visual voicemail within a threaded communication environment are presented herein. A method can include: displaying, via an...
8694785 Broadband certified mail  
The present invention provides a system and method for providing certified voice and/or multimedia mail messages in a broadband signed communication system which uses packetized digital...
8688444 System and method for mobile automatic speech recognition  
A system and method of updating automatic speech recognition parameters on a mobile device are disclosed. The method comprises storing user account-specific adaptation data associated with ASR on...
8654939 Recording and receiving voice mail with freeform bookmarks  
Methods, systems, computer program products, and methods of doing business by providing bookmarks for voice mail messages in order to facilitate improved navigation thereof. A bookmark is...
8654936 Home control, monitoring and communication system using remote voice commands  
A voice-activated command interface module for interacting with a plurality of home-based electronic devices so as to allow for a remotely-located home owner to communicate with, command and...