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7391857 |
Methods and apparatus for forwarding caller ID data from a call answering device utilizing a call control system
Methods and apparatus for forwarding Caller ID data on demand when retrieving messages from an answering device using an endpoint telecommunications device and an associated call control system...
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7389236 |
Navigation and data entry for open interaction elements
Techniques for using open interaction elements (OIEs) in voice-enabled systems are described. OIEs include multi-select and dictation fields of a user interface, into which a user may enter...
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7386590 |
System and method for improved synchronization between a server and a client
A system and method for improved client and server communications, more particularly, an improved protocol that may be used for communication between a client and a server, such as in an email...
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7379539 |
Dynamically reconfigurable distributed interactive voice response system
The present invention is a computer system and method that manages connections between one or more data network interfaces and one or more phone interfaces. A manager process, running on a computer...
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7379537 |
Method and system for automating the creation of customer-centric interfaces
A method and system for automating the creation of customer-centric interfaces includes a customer-centric interface system automatically creating a customer-centric interface, a collection engine,...
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7376570 |
System and method for customer satisfaction survey and analysis for off-site customer service
A system and method for customer satisfaction survey for a customer service provided over a telephone network. A customer initiates a telephone call to a customer service number provided by a...
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7363029 |
Unified interface for voice, text or picture message authoring
A unified messaging interface and associated methods that enables mobile communication device users to initiate the creation of a message for a recipient without being required to explicitly...
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7359948 |
Automated bulk communication responder
The invention relates to processing similar electronic text communication. In one step, a first electronic and a second electronic submission, that are part of a plurality of electronic...
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7355734 |
Dial-up internet facsimile apparatus
A dial-up internet facsimile apparatus comprises a modem that makes dial-up connection to a service provider of e-mail via telephone line, an operation section that has a stop button, and an e-mail...
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7313229 |
System and method for delayed or repeated message delivery
A system and method that records a message and then delivers the message to one or more recipients. The message may be delivered to the recipients at some determined later time. Each recipient may...
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7308083 |
Message durability and retrieval in a geographically distributed voice messaging system
A message retrieval subsystem comprises a voice extensible mark-up language browser, a message server, and a message library. The VXML browser is configured with an application programming...
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7295662 |
Answering service giving different messages depending on user profile selected by called subscriber and/or identity of calling subscriber
The present invention relates to a telecommunications system, comprising a network element providing answering service for subscribers, and at least one subscriber terminal comprising a memory for...
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7289619 |
System and method for managing workplace real estate and other resources
Organizations can proactively manage and reserve shared resources, such as workspaces, equipment and services, as well as report on the utilization of those resources across departments and...
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7286652 |
Four channel audio recording in a packet based network
An apparatus for and a method of audio recording in packet based telephony systems. Using the present invention, the equivalent of four audio channels are recorded utilizing only two recording...
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7283831 |
Single sign-on service for communication network messaging
The present Single Sign-On Service for Communication Network Messaging provides a wireless subscriber with the ability to login with a single service provider and then move seamlessly among the...
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7283620 |
Systems and methods for originating and sending a voice mail message to an instant messaging platform
Systems and methods for originating and sending a voice mail message to an instant messaging platform. One particular system includes a voice mail service adapted to receive a voice mail message...
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7274777 |
Substantially synchronous deposit of messages into multiple communication modalities
The present disclosure provides systems and methods for storing messages using multiple communication modalities, in which a first communication is received from a first communication system. The...
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7266586 |
Method and apparatus for maintaining a unified view of multiple mailboxes
A method of presenting a unified view of two mailboxes, each mailbox associated with a client is described. The unified view allows the user to see all actions she/he performed on a message in one...
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7263176 |
Diagnostic checking of an inter-messaging network
One preferred embodiment of the present invention provides a system and method for checking the performance of sub-systems in an inter-messaging network of voice mail systems. This preferred...
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7260384 |
Method and system for dynamic selection of voice mail system
A method for dynamically selecting a voice mail system to receive a call on behalf of a cellular wireless subscriber. A radio access network (RAN) receives a voice mail call request, and a policy...
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7251477 |
Method for storing and reproducing a voice message in a mobile telephone
A method for managing voice messages in a mobile telephone, including a voice message store mode and a voice message reproduce mode. In the voice message store mode, the remaining memory capacity...
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7245713 |
Call monitoring
Methods and systems are provided for monitoring calls routed to a telephone network-based voice mail system. When a subscriber receives a telephone call, a determination is made as to whether the...
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7245706 |
Voice response system
With interactive voice response services, it can be frustrating for a user to become stuck in a dialogue where the same question is asked repetitively. Here the wording of questions used by the...
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7231021 |
Distributed customizable voicemail system
A Voice Extensible Markup Language (VXML) based voicemail system that has a distributed architecture is disclosed. The VXML voicemail system includes a media server and an application server. The...
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7221742 |
Voicemail box with caller-specific storage folders
A method and system are provided for creating and utilizing caller-specific memory locations or folders within a single voicemail box of a telecommunications network-based voicemail system. A...
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7212615 |
Criteria based marketing for telephone directory assistance
The current invention is a system for providing telephone directory assistance service in which a telephone user calls to the system and the system will, based on the requested number or type of...
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7209550 |
Medical information system having interactive messaging interface
A system for providing medical information to a patient is provided. The system includes a medical information server, including a software engine, coupled to a memory location. The memory location...
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7203288 |
Intelligent routing of voice files in voice data management system
A portable digital voice recorder is interfaced for data communication with a personal computer. The personal computer is connected by a data communication network with other devices such as other...
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7194071 |
Enhanced media gateway control protocol
The exemplary embodiments of the present invention provide ECTF S.100-like functionality for H.248/Megaco-controlled media gateways and/or media servers by defining extensions to several of the...
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7190768 |
Method and apparatus for human-assisted adaptive outbound telephone call classification based on pattern recognition
A system for classifying outbound telephone calls is provided. According to the invention, voice messages received as a result of placing outbound telephone calls can be classified. In particular,...
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7187759 |
Mobile voice mail screening method
A voice mail method screens calls made by a calling subscriber ( 10 ) to a called subscriber ( 20 ) which is unavailable (or otherwise screening calls). The screening method determines ( 110 )...
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7184523 |
Voice message based applets
The present invention is a system that allows users to compose and deliver voicemail messages that contain embedded applets. Users may interact with the system via telephone, multi-access device,...
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7181201 |
System and method for routing a call to a called party's landline or wireless communication unit
A method and system are provided for routing a call to a called party's landline or wireless communication unit based on the availability of the wireless communication unit. A call placed to a...
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7180990 |
Prepaid telephone calling card with message recording capability
System and method for recording at least one message to be associated with a prepaid telephone calling card. The system and method include and involve a data storage system for storing data...
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7180986 |
Enhanced voicemail system
An enhanced Voice extensible Markup Language (VXML) based voicemail system that has a distributed architecture and methods for implementing enhanced VXML based voicemail systems are disclosed. The...
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7158619 |
Remote call monitoring
Methods and systems are provided for monitoring calls routed to a telephone network voice mail system from a variety of remote telephone locations. When a subscriber receives a telephone call, a...
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7155209 |
Messaging system
Messaging system for mobile terminals where the system utilizes a message server which exchanges messages, originating from the terminals, through use of an identification code. The message server...
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7155208 |
User controlled transaction archiving
A connection between a wireless transmit/receive unit (WTRU) and another node through a wireless network is established. The connection is used for communication. A user input is received. In...
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7149501 |
Voice mail server, mobile station and method for voice mail message transmission
Within a cellular network, an incoming voice mail message is received at a voice mail server ( 20 ), adapted into a format suitable for transmission by a network connection which does not meet a...
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7142841 |
Telephone personal information manager
A personal information manager (PIM) has been provided for use in controlling telephone call message responses for a wireless communications network mobile station telephone. The PIM permits a...
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7142659 |
Directory assistance method and apparatus
A cellular telephone subscriber who wishes directory assistance services is connected in the conventional manner to an operator who identifies a destination telephone number desired by the...
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7139376 |
Method and system for providing preselected information services upon detection of an off-hook condition
A method and system for providing preselected information services to a subscriber includes detection of an off-hook condition at a subscriber telephone line and determining the preselected...
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7136463 |
Telephone message exporting system
A telephone message exporting system for permitting exporting of collected messages to printed form or electronic form for later review by a user includes an answering machine having multiple...
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7133505 |
Method and networking architecture for implementing service voice dynamic loading on intelligent network
A method and networking architecture for implementing service voice dynamic loading on an intelligent network is provided, wherein a voice file and a configuration file are scanned by a voice...
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7130800 |
Third party verification system
A verification system for obtaining, storing and providing access to information regarding a commitment or position of an individual or entity. In one embodiment the verification system comprises...
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7127240 |
Method for selective mid-call call forwarding from mobile station
A method for providing selective mid-call call forwarding from a mobile station associated with a subscriber to a wireless service provider is provided. In one embodiment, the method includes: a)...
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7127045 |
Automatic answering telephone set with individual answering and method thereof
The present invention relates to an individual answering method for an automatic answering telephone set which can selectively ring the telephone when a call is received by distinguishing absent...
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7123699 |
Voice mail in a voice over IP telephone system
In a voice over IP system, an IP telephone includes an LED lamp that indicates a voice message has been stored in a remote voice mail system. The IP telephone can then access that voice message....
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7117006 |
Portable cellular phone system with automatic answering telephone function
A portable cellular phone system with an automatic answering telephone function can perform data communication and has automatic answering telephone functions installed on both the network side and...
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7116770 |
Communication network management
A communication network and an associated network manager server according to the invention includes one or more instances of a first object type and one or more instances of a second object type....
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