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5864605 |
Voice menu optimization method and system
A method and system adaptively substitutes a single dialing button sequence for a selected action in a voice menu of a telephone system. A shortcut message in the voice menu prompts a caller to...
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5852652 |
Voice mail exchange with a message recorder divided into sectors for groups of voice mail telephone sets
In a voice mail exchange for voice mail telephone sets grouped into first through N-th groups, where N represents a first predetermined number, a message recorder comprises memory sectors in...
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5848130 |
System and method for enhanced intelligibility of voice messages
A system and method is provided for playing back a recorded voice message, and, in particular, for automatically playing back a spoken numeric portion of the message at a rate that is slower than...
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5844980 |
Queue managing system and method
In a queue management system for servicing of a number of clients representing different client types, a controlling queue queues clients in a predetermined order. A queue manager allocates and...
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5844967 |
Method for automatically transmitting greeting message from receiving telephone in an automatic answering system
A method for automatically transmitting a greeting message in a telephone answering system contemplates the steps of: recording a greeting message in response to input of a recording key; detecting...
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5842210 |
Method and apparatus for selectively retrieving data from a database in a data communication system
In a data communication system a first controller (102) selectively retrieves data from a database (316) in a second controller (106). Data corresponding to a plurality of entities is programmed...
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5841838 |
Telephone answering unit with caller identification and message recording function
In a versatile telephone unit subjected to a caller's telephone number reception service wherein at least a caller's telephone number is transmitted to a telephone unit prom a switchboard via a...
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5819046 |
System for invoking in computer application associated with second user connected to the computer and subject to any active conditions associated with the second user
Communication activated processing is described herein. A connection is established between a first user at a computer and a second user. For example, establishment of this connection may involve...
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5768349 |
Voice mail telephone answering device
A digital telephone answering device (DTAD) that allows messages to be forwarded to certain internal mailboxes. Random access memory (RAM) is flexibly and dynamically controlled by a microprocessor...
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5768347 |
Method of providing limited access to preserve privacy within a message system
A method of preserving privacy in an electronic storage-and-retrieval message system includes providing access by designated persons to manipulating interface features for storage/retrieval...
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5768346 |
Method for processing environment-dependent access numbers of voice mail boxes, and a system for voice mail having environment-dependent access numbers
The invention relates to a method for processing an environment-dependent access number of a voice mail box, comprising interpreting the environment-dependent access number and converting it into...
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5764633 |
Method and system for transferring digital telephone circuits
A digital telephone circuit is transferred from an old line to a new line. Before the transfer, a first stage delay circuit is inserted, wherein the delay of the data is incrementally adjusted to...
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5764747 |
Personal number communication system
A personal number communications system assigns a personal number to each subscriber, and receives from each subscriber communication routing information in the form of one or more hierarchical...
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5761199 |
Method of controlling an exchange, its control facilities, program modules, and switching system
The control system of an exchange includes two control facilities of different design which cooperate and communicate in executing switching functions. One of the control facilities executes...
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5761276 |
Voice mail service apparatus and a controlling method thereof
A voice mail service apparatus directly registering mail numbers received from service users as a technique for designating the mail number of the service user facilitates accommodation of a larger...
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5751794 |
Proactive voice mail service
A method for providing a proactive voice mail service wherein a message is recorded by a voice mail server if the customer's phone line is busy or does not answer and the voice mail server then...
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5748716 |
Telephonically programmable apparatus
To initialize a remote control device for use in a particular installation, initialization parameters are entered relating to the relationship between user input codes and equipment to be...
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5748710 |
Method, network, system and devices for central management of spoken announcements for download on demand
The invention concerns a method for the providing of messages for subscriber information for services in a communication network, as well as a service control facility (SCP1), a service support...
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5748709 |
Programmable answering machine with multiple voice boxes and caller ID
A method and apparatus for programming a home answering machine having multiple storage devices for individual voice mail boxes and capable of receiving "Caller ID" data. The answering machine is...
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5745851 |
Apparatus and method for message recording and receipt-of-message notification to cordless station operating as cellular telephone
A cordless station is operable in a local mode when it is in a local area and in a global mode when it is outside of the local area. The cordless station is assigned a telephone number of a...
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5742668 |
Electronic massaging network
A personal communications internetwork provides a personal communications internetwork providing a network subscriber with the ability to remotely control the receipt and delivery of wireless and...
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5740230 |
Directory management system and method
Communications system (200) comprising a receiving messaging system (202 or 215) connectable to a sending messaging system (210). The receiving messaging system (202 or 215) is operable to receive...
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5732126 |
Telephone answering overflow to electronic mail
A method and apparatus are provided for the overflow routing of incoming telephone messages to an electronic mail inbasket. In one embodiment, the invention queries the capacity of a telephone...
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5732130 |
System and method of providing enhanced subscriber services in a multi-node telecommunications network
A system and method for providing advanced voice services to subscribers of a telecommunications network are disclosed. The system comprises a local switch connected to the telecommunications...
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5729600 |
Automatic call distributor with automated voice responsive call servicing system and method
An automatic call distributor (10) with a switch (12) which interconnects customer telephonic units (14A) of an external telephonic network (14B) with an internal network of agent units (16) having...
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5721767 |
Video player with telephone interface to provide telephone answering and dialing functions with on-screen display
A video cassette recorder (VCR) is provided with an interface with a telephone jack and a telephone so as to function as an automatic telephone answering machine and as an telephone directory for...
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5719919 |
Run time control in a call processing system
A method of allowing independent call processing resources to work together in a call processing system by specifying conditions/action pairs. The technique arms specified resources to issue...
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5710816 |
Method and apparatus for ensuring receipt of voicemail messages
A messaging system in which a sender is able to receive certification of receipt of messages sent to a receiver that ensures that only the desired recipient gains access to the messages. Also, the...
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5708699 |
Hybrid access architecture for voice messaging systems
An architecturally and cost efficient method and system are disclosed for accessing a voice messaging platform. An exemplary method for accessing the platform includes: (1) forwarding a telephone...
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5706329 |
Personal mobile communication system having meet-me bridge reconnect feature
It is known in the prior art to, when a telephone customer is unavailable to take a call, page the customer, thereby notifying the customer that a telephone call is waiting. The customer may then...
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5706211 |
Message communications system
A messaging system (10) is provided that comprises an RF transmission system (12). The RF transmission system (12) comprises an RF control system (14) which receives message traffic from a...
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5703935 |
Automated telephone operator services
A system and method for automatically processing telephone calls for alternative billing or for providing automated operator services. In one form, a call for which operator or alternative billing...
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5699414 |
Method and apparatus for sharing a single telephone line between a facsimile machine, data modem, telephone answering device, and a person
A device and a method for directing incoming calls from a single input telephone line to either a facsimile machine, a data modem, or a telephone is provided. An incoming call is initially assumed...
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5699411 |
DOS compatible dictation and voice mail system
A hardware add-on including an interface to external I/O, a voice processor, and a micro-controller along with a terminate and stay resident program allow a digital dictation and voice mail system...
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5696818 |
Delay announcement group and time controller for a telephone system
A delay announcer groups and delay announcement time controller for a telephone system having a host computer for directing an incoming call based on information provided in the incoming call, for...
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5694454 |
Apparatus for message re-transmission on demand
A communication system (100) providing analog message re-transmission on demand comprises a base station (114) and at least one portable communication transceiver (118). The base station (114)...
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5684862 |
Telephone voice message store and forward method
A voice message store and forward service (20) includes voice message store and forward units ("VMSFUs") that intercommunicate by employing a protocol A for transferring voice messages between...
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5680443 |
Smart messages and smart macros for telecommunications relay service (TRS) and operator services for deaf (OSD)
A telephone call is received at a relay center for routing to a forward party. A platform at the relay center can detect a call processing event in the relay center during processing of the...
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5668855 |
Message management system
A message management system comprising apparatus for producing a multi-media message, including a visually sensible portion and an aurally sensible portion, control apparatus for transmitting the...
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5668868 |
Memorandum recorder for use with a telephone
A memorandum recorder for use with a telephone including a speaker adapted to emit audio signals therefrom. Also included is a memory device for storing audio signals thereon. Finally, a control...
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5668863 |
Method and apparatus for recording and retrieval of audio conferences
An innovative recording and playback system to record and play back audio conferences. In one embodiment, each conference participant's spoken name is recorded and stored in audio files. In...
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5664060 |
Message management methods and apparatus
Message management methods and apparatus for the storage and selective playback, erase and other manipulation of messages such as voice messages in a voice message system are disclosed. The devices...
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5664009 |
Voice mail notification system
A method and system is provided for performing voice mail services in conjunction with a telecommunication service network. The invention specifically discloses a method and system of updating a...
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5651058 |
Hotel interactive communication apparatus
A PABX switching network adapted to provide an interactive communication service to hotel guests comprises guest extension lines (4) each serving a telephone apparatus (3) located in individual...
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5647002 |
Synchronization of mailboxes of different types
The contents of a pair of mailboxes (21, 31), one of which resides in an e-mail system (29) and the other of which resides in a voice-mail system (39), are automatically synchronized both in...
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5646982 |
System and method for message delivery
A message delivery sequence coordinates the scheduling and delivery of messages. When a user desires to send a message, the user contacts the message delivery system. An automated voice response...
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5644625 |
Automatic routing and rerouting of messages to telephones and fax machines including receipt of intercept voice messages
An automatic system for routing and rerouting of messages between machines via the telephone, including automatically responding where a voice intercept message, provided by the telephone company,...
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5642407 |
System and method for selected audio response in a telecommunications network
A system and method for selected audio response to a telephone call that results in an unsuccessful connection. If a condition within the set of conditions is satisfied based on attributes...
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5631951 |
Apparatus for preventing unwanted telephone calls
An apparatus for preventing unwanted telephone calls adapted to operate in conjunction with a conventional telephone and an associated telephone line. A playback mechanism comprises an integrated...
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5631949 |
Location independent time reporting message retrieval system
When a subscriber to message retrieval service retrieves a message, rather than reporting a time of day associated with the message that may not have any meaning to the subscriber if the...
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