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5864605 Voice menu optimization method and system  
A method and system adaptively substitutes a single dialing button sequence for a selected action in a voice menu of a telephone system. A shortcut message in the voice menu prompts a caller to...
5852652 Voice mail exchange with a message recorder divided into sectors for groups of voice mail telephone sets  
In a voice mail exchange for voice mail telephone sets grouped into first through N-th groups, where N represents a first predetermined number, a message recorder comprises memory sectors in...
5848130 System and method for enhanced intelligibility of voice messages  
A system and method is provided for playing back a recorded voice message, and, in particular, for automatically playing back a spoken numeric portion of the message at a rate that is slower than...
5844980 Queue managing system and method  
In a queue management system for servicing of a number of clients representing different client types, a controlling queue queues clients in a predetermined order. A queue manager allocates and...
5844967 Method for automatically transmitting greeting message from receiving telephone in an automatic answering system  
A method for automatically transmitting a greeting message in a telephone answering system contemplates the steps of: recording a greeting message in response to input of a recording key; detecting...
5842210 Method and apparatus for selectively retrieving data from a database in a data communication system  
In a data communication system a first controller (102) selectively retrieves data from a database (316) in a second controller (106). Data corresponding to a plurality of entities is programmed...
5841838 Telephone answering unit with caller identification and message recording function  
In a versatile telephone unit subjected to a caller's telephone number reception service wherein at least a caller's telephone number is transmitted to a telephone unit prom a switchboard via a...
5819046 System for invoking in computer application associated with second user connected to the computer and subject to any active conditions associated with the second user  
Communication activated processing is described herein. A connection is established between a first user at a computer and a second user. For example, establishment of this connection may involve...
5768349 Voice mail telephone answering device  
A digital telephone answering device (DTAD) that allows messages to be forwarded to certain internal mailboxes. Random access memory (RAM) is flexibly and dynamically controlled by a microprocessor...
5768347 Method of providing limited access to preserve privacy within a message system  
A method of preserving privacy in an electronic storage-and-retrieval message system includes providing access by designated persons to manipulating interface features for storage/retrieval...
5768346 Method for processing environment-dependent access numbers of voice mail boxes, and a system for voice mail having environment-dependent access numbers  
The invention relates to a method for processing an environment-dependent access number of a voice mail box, comprising interpreting the environment-dependent access number and converting it into...
5764633 Method and system for transferring digital telephone circuits  
A digital telephone circuit is transferred from an old line to a new line. Before the transfer, a first stage delay circuit is inserted, wherein the delay of the data is incrementally adjusted to...
5764747 Personal number communication system  
A personal number communications system assigns a personal number to each subscriber, and receives from each subscriber communication routing information in the form of one or more hierarchical...
5761199 Method of controlling an exchange, its control facilities, program modules, and switching system  
The control system of an exchange includes two control facilities of different design which cooperate and communicate in executing switching functions. One of the control facilities executes...
5761276 Voice mail service apparatus and a controlling method thereof  
A voice mail service apparatus directly registering mail numbers received from service users as a technique for designating the mail number of the service user facilitates accommodation of a larger...
5751794 Proactive voice mail service  
A method for providing a proactive voice mail service wherein a message is recorded by a voice mail server if the customer's phone line is busy or does not answer and the voice mail server then...
5748716 Telephonically programmable apparatus  
To initialize a remote control device for use in a particular installation, initialization parameters are entered relating to the relationship between user input codes and equipment to be...
5748710 Method, network, system and devices for central management of spoken announcements for download on demand  
The invention concerns a method for the providing of messages for subscriber information for services in a communication network, as well as a service control facility (SCP1), a service support...
5748709 Programmable answering machine with multiple voice boxes and caller ID  
A method and apparatus for programming a home answering machine having multiple storage devices for individual voice mail boxes and capable of receiving "Caller ID" data. The answering machine is...
5745851 Apparatus and method for message recording and receipt-of-message notification to cordless station operating as cellular telephone  
A cordless station is operable in a local mode when it is in a local area and in a global mode when it is outside of the local area. The cordless station is assigned a telephone number of a...
5742668 Electronic massaging network  
A personal communications internetwork provides a personal communications internetwork providing a network subscriber with the ability to remotely control the receipt and delivery of wireless and...
5740230 Directory management system and method  
Communications system (200) comprising a receiving messaging system (202 or 215) connectable to a sending messaging system (210). The receiving messaging system (202 or 215) is operable to receive...
5732126 Telephone answering overflow to electronic mail  
A method and apparatus are provided for the overflow routing of incoming telephone messages to an electronic mail inbasket. In one embodiment, the invention queries the capacity of a telephone...
5732130 System and method of providing enhanced subscriber services in a multi-node telecommunications network  
A system and method for providing advanced voice services to subscribers of a telecommunications network are disclosed. The system comprises a local switch connected to the telecommunications...
5729600 Automatic call distributor with automated voice responsive call servicing system and method  
An automatic call distributor (10) with a switch (12) which interconnects customer telephonic units (14A) of an external telephonic network (14B) with an internal network of agent units (16) having...
5721767 Video player with telephone interface to provide telephone answering and dialing functions with on-screen display  
A video cassette recorder (VCR) is provided with an interface with a telephone jack and a telephone so as to function as an automatic telephone answering machine and as an telephone directory for...
5719919 Run time control in a call processing system  
A method of allowing independent call processing resources to work together in a call processing system by specifying conditions/action pairs. The technique arms specified resources to issue...
5710816 Method and apparatus for ensuring receipt of voicemail messages  
A messaging system in which a sender is able to receive certification of receipt of messages sent to a receiver that ensures that only the desired recipient gains access to the messages. Also, the...
5708699 Hybrid access architecture for voice messaging systems  
An architecturally and cost efficient method and system are disclosed for accessing a voice messaging platform. An exemplary method for accessing the platform includes: (1) forwarding a telephone...
5706329 Personal mobile communication system having meet-me bridge reconnect feature  
It is known in the prior art to, when a telephone customer is unavailable to take a call, page the customer, thereby notifying the customer that a telephone call is waiting. The customer may then...
5706211 Message communications system  
A messaging system (10) is provided that comprises an RF transmission system (12). The RF transmission system (12) comprises an RF control system (14) which receives message traffic from a...
5703935 Automated telephone operator services  
A system and method for automatically processing telephone calls for alternative billing or for providing automated operator services. In one form, a call for which operator or alternative billing...
5699414 Method and apparatus for sharing a single telephone line between a facsimile machine, data modem, telephone answering device, and a person  
A device and a method for directing incoming calls from a single input telephone line to either a facsimile machine, a data modem, or a telephone is provided. An incoming call is initially assumed...
5699411 DOS compatible dictation and voice mail system  
A hardware add-on including an interface to external I/O, a voice processor, and a micro-controller along with a terminate and stay resident program allow a digital dictation and voice mail system...
5696818 Delay announcement group and time controller for a telephone system  
A delay announcer groups and delay announcement time controller for a telephone system having a host computer for directing an incoming call based on information provided in the incoming call, for...
5694454 Apparatus for message re-transmission on demand  
A communication system (100) providing analog message re-transmission on demand comprises a base station (114) and at least one portable communication transceiver (118). The base station (114)...
5684862 Telephone voice message store and forward method  
A voice message store and forward service (20) includes voice message store and forward units ("VMSFUs") that intercommunicate by employing a protocol A for transferring voice messages between...
5680443 Smart messages and smart macros for telecommunications relay service (TRS) and operator services for deaf (OSD)  
A telephone call is received at a relay center for routing to a forward party. A platform at the relay center can detect a call processing event in the relay center during processing of the...
5668855 Message management system  
A message management system comprising apparatus for producing a multi-media message, including a visually sensible portion and an aurally sensible portion, control apparatus for transmitting the...
5668868 Memorandum recorder for use with a telephone  
A memorandum recorder for use with a telephone including a speaker adapted to emit audio signals therefrom. Also included is a memory device for storing audio signals thereon. Finally, a control...
5668863 Method and apparatus for recording and retrieval of audio conferences  
An innovative recording and playback system to record and play back audio conferences. In one embodiment, each conference participant's spoken name is recorded and stored in audio files. In...
5664060 Message management methods and apparatus  
Message management methods and apparatus for the storage and selective playback, erase and other manipulation of messages such as voice messages in a voice message system are disclosed. The devices...
5664009 Voice mail notification system  
A method and system is provided for performing voice mail services in conjunction with a telecommunication service network. The invention specifically discloses a method and system of updating a...
5651058 Hotel interactive communication apparatus  
A PABX switching network adapted to provide an interactive communication service to hotel guests comprises guest extension lines (4) each serving a telephone apparatus (3) located in individual...
5647002 Synchronization of mailboxes of different types  
The contents of a pair of mailboxes (21, 31), one of which resides in an e-mail system (29) and the other of which resides in a voice-mail system (39), are automatically synchronized both in...
5646982 System and method for message delivery  
A message delivery sequence coordinates the scheduling and delivery of messages. When a user desires to send a message, the user contacts the message delivery system. An automated voice response...
5644625 Automatic routing and rerouting of messages to telephones and fax machines including receipt of intercept voice messages  
An automatic system for routing and rerouting of messages between machines via the telephone, including automatically responding where a voice intercept message, provided by the telephone company,...
5642407 System and method for selected audio response in a telecommunications network  
A system and method for selected audio response to a telephone call that results in an unsuccessful connection. If a condition within the set of conditions is satisfied based on attributes...
5631951 Apparatus for preventing unwanted telephone calls  
An apparatus for preventing unwanted telephone calls adapted to operate in conjunction with a conventional telephone and an associated telephone line. A playback mechanism comprises an integrated...
5631949 Location independent time reporting message retrieval system  
When a subscriber to message retrieval service retrieves a message, rather than reporting a time of day associated with the message that may not have any meaning to the subscriber if the...