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Document Title |
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6680999 |
Interactive telephony system
Interactive medication data systems and methods are provided which include automated means for providing information pursuant to telephonic and electronic requests from callers. The system includes...
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6681257 |
Methods and system for determining message routing based on elements of a directory number
Methods and systems in a messaging system to identify a messaging platform for use in delivery of a message addressed to a mailbox address served by the messaging platform. The messaging system...
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6671352 |
Automatic voice announcement apparatus and control method therefor
An automatic voice announcement apparatus for sending an automatic voice announcement message to a subscriber connected to an exchange from the beginning of the message includes: a message...
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6671356 |
Multi-media communication management system with subscriber messaging integration services
The multi-media communication management system comprises a controller that interfaces with a subscriber station that includes an interface for coupling to a subscriber device. The subscriber...
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6668281 |
Relationship management system and method using asynchronous electronic messaging
A system and method for automating workflow related to the reception, review, distribution, and disposition of client contact through electronic communications. All types of received contact...
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6668045 |
Message screening, delivery and billing system
The invention is a computerized system that allows inmates of a correctional institution to communicate with parties outside the facilities via telephonic or electronic messaging events. The system...
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6665379 |
Voice messaging system using information from incoming telephone call to respond to a call
A voice messaging system. The voice messaging system includes a set of geographically distributed devices in which voice messages are stored and logic that causes voice messages to be stored in...
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6662163 |
System and method for programming portable devices from a remote computer system
An interactive voice response system includes a server and a set of mobile clients. The server and clients include RF transceivers for exchanging messages over an RF channel. Each mobile client...
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6658092 |
Method, apparatus and computer program product for authorizing re-recording
In one form of the invention, a method for authorizing distribution of a telephone recording includes announcing for a first message-recording apparatus that a telephone caller can record a...
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6631183 |
Operating mode dependent greeting message
In order to record and play spoken messages in a voice mail system, there are implemented steps where there is recorded ( 305 ) a first greeting message and a second greeting message corresponding...
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6631180 |
System and method for transferring a message responding to an answer phone through a packet network
A telephone 24 1 transmits an answer-phone-startup request to a portable telephone position storing unit 25 . Then the portable telephone position storing unit 25 turns on an...
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6628761 |
Methods and systems allowing access to a messaging platform through a visited messaging platform
Methods and systems to provide a particular subscriber of a messaging system with access to a selected messaging platform (SMP) by making a call to a pilot number from a line number other than a...
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6628758 |
System for item selection in a telephony auto-attendant
An automated telephone directory system allows a caller to select an item from a list in a telephony interface by assigning predetermined navigational functions to respective caller keypad entries...
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6614887 |
Caller-controlled voice mail sub-mailboxes
A voice mail system employs caller-specific sub-mailboxes that are created within a voice mail account owner's mailbox so that a caller designates an access pincode for the sub-mailbox and then has...
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6608888 |
Methods and systems to provide a message in a messaging system without revealing an identity of the sending party
Methods and systems to send a message from a sending party to a recipient without the message revealing an identity of the sending party. The identity may be the name of the sending party, a...
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6603838 |
Voice messaging system with selected messages not left by a caller
A voice messaging system. The voice messaging system includes a set of geographically distributed devices in which voice messages are stored and logic that causes voice messages to be stored in...
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6603837 |
Method and system to provide a global integrated messaging services distributed network with personalized international roaming
Systems and methods of cooperating with a telephone exchange to provide a user with centralized access to messages are presented. In accordance with the method, telephone numbers of users are...
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6597764 |
Communication device with main telecommunication unit that allows designation of a selected subsidiary telecommunication unit
A facsimile machine includes a main telephone and a plurality of cordless telephones. The facsimile machine transmits telephone selection information to a caller. Based on the telephone selection...
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6594349 |
System and method for automatically delivering messages to a telecommunications device
A server in a telecommunications network connects to subscriber equipment of at least one type and to caller equipment of several different types via a communications medium. The server includes a...
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6580786 |
Message store architecture
A unified, intelligent message store is scalable and is optimized to provide both streaming and non-streaming data, as required, to telephony and web-based applications. A message application...
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6580784 |
System and method for urgent phone message delivery
A system and method for notifying a user of urgent phone messages is provided. When a telephone or text message is received by the phone answering system, a priority is determined for the message....
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6580787 |
Integration of voice mail, email, fax and personal calendar systems to automatically update messages
Voice mail, email, fax and personal calendar systems are integrated allowing for the automatic updating of voice mail and email responses to received telephone calls and emails indicating that the...
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6577712 |
Distributed voice mail system
A distributed voice mail system in a network includes a server in a control layer of the network and one or more media gateways in a connectivity layer of the network, wherein the server controls...
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6577713 |
Method of creating a telephone data capturing system
A customer survey design system that allows survey organizations to easily design and modify the survey, and to do so in a shorter period of time. In particular, there is a telephone survey...
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6567506 |
Telephone number recognition of spoken telephone number in a voice message stored in a voice messaging system
A voice messaging system such as a telephone answering device which allows automatic identification and tagging of a voice clip portion of a full voice message which contains a spoken telephone...
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6560318 |
Arrangement for managing notification preferences for notification delivery messages in an IP-based notification architecture
A notification architecture utilizes multiple processes configured for managing notification operations based on reception of SMTP-based messages within IMAP based message stores. The notification...
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6556662 |
Method and apparatus for providing dialed number verification
A method and apparatus to verify a dialed number is described. A request is received from a calling party to send a first call station a number sent from the first call station and associated with...
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6556663 |
Guestroom telephone having single action message retrieval
A telephone system is operatively coupled to a private automatic branch exchange (PABX) system and to a voice mail system, where the telephone system permits a user to retrieve recorded voice...
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6556665 |
Portable telephone set
In a portable telephone set, an input audio signal such as an audio signal is received through a microphone ( 111 ), and is then amplified by an amplifier ( 112 ). The output of the latter ( 112 )...
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6549612 |
Unified communication services via e-mail
A method and system for providing unified messages services to a subscriber. The subscriber utilizes an active interface embedded in an e-mail notification to control delivery of a non-literal,...
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6546097 |
Automatic call distribution system with signal generator and method
An automatic call distribution system and method for using same including an automatic call distributor, an answer detector and an introductory signal generator which generates introductory signals...
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6546086 |
Process for placing and reading an advertisement
The invention concerns a process and a system for placing and reading an advertisement. In order to place and read advertisements without undue delay and to reach the largest possible group of...
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6542584 |
Digital telephone system with automatic voice mail redirection
A telephone system including a process for redirection of voice mail messages to another voice mail box after a predetermined time or after a predetermined number of attempts at notification by...
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6535746 |
Method and apparatus supporting short message services in a wireless number portability environment
In a Wireless Number Portability (WNP) environment, a scheme is provided for routing and delivering Short Message Service (SMS) messages. In a WNP environment, the mobile identification number...
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6535583 |
Voice recompression method and apparatus
A method and apparatus for storing a voice message. The method includes the steps of storing a coded representation of the voice message in a block of memory associated with the voice message and...
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6526127 |
Message status retrieval system and method
A messaging apparatus and method is provided to allow an originator of a message to review status information associated with a stored message that has or has not been retrieved by the recipient....
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6526128 |
Partial voice message deletion
Apparatus and processes to allow a user of a voice messaging system such as a telephone answering device to delete only selected portions of a recorded voice message and/or to save only selected...
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6522742 |
System and method for normalizing private exchange output
A system and method are provided for generating normalized events from nonstandard computer telephony interface (CTI) events generated by various private exchanges or telephone switches made by...
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6523061 |
System, method, and article of manufacture for agent-based navigation in a speech-based data navigation system
A system, method, and article of manufacture are provided for navigating an electronic data source by means of spoken language where a portion of the data link between a mobile information...
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6522724 |
Apparatus and method that allow telephone callers to leave longer messages
A messaging system allows a message recipient to assign different message lengths to different messages. In one embodiment, the recipient sets the length of time per message. In another embodiment,...
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6519327 |
System and method for selectively retrieving messages stored on telephony and data networks
A system and method for selectively retrieving voice-mail and electronic mail messages from a plurality of message storage devices residing on a telephony network and a data network and storing...
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6512415 |
Telephonic-interface game control system
A control system CS interfaces a multiplicity of individual terminals T 1 -Tn through a telephone network facility CO to accommodate game formats. At the terminals T 1 -Tn, callers are prompted by...
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6504911 |
Telephone device
A telephone device that has a call subscriber telephone number detector, a memory for memorizing a plurality of call subscriber information audio signal in advance and which can memorize an...
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6493433 |
Multi-threaded database system for an interactive voice response platform
The multi-threaded database system manages access to a plurality of databases. A separate thread is assigned to each of the databases so as to encapsulate activities relative to the databases....
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6493432 |
System for ensuring calling party privacy in a call screening system
The system for providing calling party privacy during subscriber call screening for a central office switching system enables a subscriber to monitor and intercept the last forwarded, active call...
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6492912 |
System and method for efficiently notifying users of impending arrivals of vehicles
A vehicle monitoring and notification system includes memory and logic. The memory stores data indicating when notification messages are scheduled for transmission to remote communications devices...
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6493436 |
System for correcting failures of music on transfer
A plurality of audio sources are provided in a Private Branch Exchange (PBX) and monitored to determine if audio is available from any of the sources. Once an audio source with an audio presence...
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6487277 |
Apparatus and method for improving the user interface of integrated voice response systems
An improved prompting system for accessing specified functions in an interactive voice response (IVR) system. The IVR system ( 101 ) presents a plurality of prompts to callers. The prompts are...
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6483901 |
Non-volatile memory platform for digital answering systems
A memory management method for a digital answering system having a non-volatile memory, e.g., flash memory, for storing files of audio messages. In accordance with the method, a first portion of...
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6480844 |
Method for inferring behavioral characteristics based on a large volume of data
A method provides for mining information from large volumes of data regarding transactions. The method provides for inferring a behavioral characteristic of a party to the transaction based on a...
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