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8185387 Automatic gain control  
In general, the techniques are described for adjusting audio gain levels for multi-talker audio. In one example, an audio system monitors an audio stream for the presence of a new talker. Upon...
8170182 Enhanced call tracing  
Methods, devices, and systems are provided for employing an efficient call tracing algorithm. Messages may be filtered according to an initial filter criteria, then messages that meet the initial...
8160215 Systems and methods for visual presentation and selection of IVR menu  
Embodiments of the invention provide a system for enhancing user interaction with Interactive Voice Response (IVR) destinations, the system comprising: a processor; and a memory coupled to the...
8160216 Voicemail system with subscriber specific storage folders  
A method and system are provided for creating and utilizing subscriber specific memory locations or storage folders for storing incoming voicemail messages in a telecommunications system voicemail...
8155282 Self-provisioning, notification, retrieval, and submission of visual voice mail  
A method includes receiving from a visual voice mail (VVM) client a request to access VVM services and determining whether VVM services have been previously activated. The method further includes...
8150002 Method and apparatus for controlling unsolicited messaging in real time messaging networks  
A Voice over IP (VoIP) or Real Time Messaging (RTM) firewall device is claimed that protects VoIP or RTM network traffic by identifying and controlling the delivery of such network traffic that is...
8150000 Voice mail notification using instant messaging  
A system and method that notifies a voice mailbox subscriber of the receipt of a message at a voicemail server using instant messaging. A preferred embodiment of the invention includes an enhanced...
8149848 Enhanced caller ID information based on access device information via a broadband access gateway  
A system and method for providing enhanced information to a user is described. A broadband access gateway communicatively coupled to a plurality of access devices may collect information about...
8145188 Method for call charge transfer between mobile communication terminals  
A mobile terminal and method for transferring call charges between mobile terminals are disclosed. To transfer call-related charges between mobile terminals, the mobile terminal and call charge...
8139753 Method and apparatus for handling a telephone call  
One embodiment of the invention provides a method of handling a telephone call. The method includes providing a multi-tenanted computer-telephony integration (CTI) server. The different tenants...
8135115 System and method for multi-channel recording  
Embodiments of the present invention are directed generally to recording communication of a call utilizing a multi-channel recording technique. According to one exemplary embodiment, inbound...
8126126 Method for providing custom ring-back tones  
A method is provided for providing customized ring-back tones to callers on a wireline network such as a public switched telephone network having an advanced intelligent network or a VoIP network....
8121264 Protected data container for storing data relating to recorded calls in a manner that enables the data to be authenticated  
Data related to a call is stored to a container in a manner that enables the data to be authenticated. “Container” refers to any type of data structure for storing data, such as a file, dat...
8121268 Web page creation by telephone  
A web page is composed for an entity using information obtained by a computer-based service provider during a telephone call. In some embodiments, a user calls the service provider using a...
8116436 Technique for verifying identities of users of a communications service by voiceprints  
A voiceprint of a calling party, and identifying information, are obtained during a call. One or more voiceprint samples stored in association with the identifying information are selected, and the...
8107597 Messaging advise in presence-aware networks  
A presence aware communications system, comprising a messaging system configured to perform at least one of the following operations: (a) provide a subscriber's communication device with...
8103724 Method and program product for securing privacy of an e-mail address in an e-mail  
A method and program product for securing privacy of an e-mail address is provided. The method includes generating an e-mail message to one or more recipients on a sender e-mail client and...
8098804 Systems and methods for call treatment using a third party database  
Systems and methods which detect unauthorized, impermissible, or otherwise undesired call activity through the use of one or more third party databases are shown. For example, a controlled...
8090082 System, method and computer program product for extracting user profiles and habits based on speech recognition and calling history for telephone system advertising  
A system, method and computer program product for providing targeted messages to a person using telephony services by generating user profile information from telephony data and using the user...
8085907 Dynamic control of voice mail delivery sequence  
A user of a conversational biometrics based voice mail system sets a user profile of the user that defines one or more biometric parameters of received voice mail intended for the user. A...
8077842 System and method for associating due dates with messages  
A method for providing communication service includes determining that a call was not answered by an intended recipient of the call and determining a due date associated with the call. The method...
8073121 Caller ID messaging  
Methods, systems, and apparatuses for caller identification messaging are disclosed. According to one embodiment, a calling party uses a Caller ID Messaging Device that supplants the incoming...
8068591 Method, system and apparatus for announcing caller information over a television link  
A method, system and apparatus for announcing caller information to users over a television link. The method comprises receiving signalling information associated with an incoming call destined for...
8059792 Method and system for message routing  
A method and system for forwarding information, such as a message waiting indicator (MWI) message, to a telephone number corresponding to a foreign network (e.g., a wireless network) and a shared...
8059813 Control method of communication terminal the communication terminal and control program of the communication terminal  
A control method of a communication terminal having a telephone directory user interface and a communication system, the control method and system include storing a plurality of telephone numbers...
8046356 Multimedia portal  
A system receives, from a first user, a communication request for a second user and determines, in response to receiving the communication request, whether a trigger is satisfied. The system may...
8036349 Ordering telephone messages left for a user  
A method that associates the first telephone number of a first user with a second telephone number of a second user that has a relationship with the first user; tracks incoming and outgoing...
8036357 Adding an identified caller's other devices to a voice mail system  
A method and system for registering external telephone numbers and associating such external telephone numbers with an extension in a voice mail system. When a call is received from a telephone...
8032109 Method and system for obtaining emergency caller location  
Methods and systems for obtaining the location of a caller during an emergency or other telephone call. Before or during a call, a phone system can obtain from one or more sources a subscriber...
8031360 Methods and systems for fax routing  
In an illustrative embodiment, methods and systems are provided for processing facsimiles. A call processing system receives a first message transmitted from a first carrier system regarding a...
8019064 Remote notification of communications  
A remote call notification system for incoming calls to a wireline telecommunications device. The system includes a switch, a service control point, an intelligent server, and a monitoring module...
8014496 Systems and methods for providing network-based voice authentication  
A system enables voice authentication via a network. The system may include an intelligent voice response engine operatively coupled to the network for receiving transaction or access requests from...
8014500 Methods and systems for screening incoming calls  
Methods and systems for screening incoming calls for use in a device having telecommunication capability. An incoming call from a caller is received. In response to the incoming call, a prompt is...
8005195 Telephone network messaging  
In a messaging system, a messaging server transmits signals over the telephone network to be received by equipment at, e.g., the customer premises. The receiving equipment converts the signals into...
8000455 Methods and systems for call processing  
Systems and methods are described for processing calls. A call is received at a softswitch or other call processing system from a caller intended for a first subscriber. The first call is...
7996228 Voice initiated network operations  
Embodiments of voice initiated network operations are presented herein. Voice initiation of operations is described which may be utilized to assist a user in performing operations, such as when...
7995722 Data transmission over an in-use transmission medium  
An embodiment includes a method that includes receiving data through a non-voice input. The method also includes translating the data into one or more numeric values. The method includes encoding...
7986776 Method and system for telephone wait user interface selection  
In the method of the present invention, a customer of a service provider would be placed in hold while waiting to speak to a customer service representative. The method and system of the invention...
7961852 Method and device for transmitting requests from a requesting machine to a domain name server  
A method and device for sending a request (R) from a requesting machine (H) to a domain name server (1, 2, 3). A prior test of the validity of the destination telephone number (NTEL) of the request...
7961854 System to record and analyze voice message usage information  
A voice message system records voice message usage information by creating voice message records when a voice message is sent and when it is received. The voice message record includes: the voice...
7961859 Method and system for providing enhanced call waiting and caller identification  
An efficient and effective method and system for providing to a customer an audible call notification of a current call and a subsequently received call waiting call. The present embodiments notify...
7957514 System, method and computer program product for conveying presence information via voice mail  
A system, method, and computer program product are provided for conveying availability information of a calling party to a called party. A PBX serving the telephones of the calling and called...
7949106 Asynchronous event handling for video streams in interactive voice response systems  
A method and apparatus are disclosed for enabling an interactive voice response (IVR) system to deliver a video stream to a telecommunications terminal and handle events related to the video...
7940908 Sharing profile data between telecommunication devices  
A telecommunications device and/or service enable a user to establish and maintain a profile which is then associated with the user or the user's telecommunication device (the “calling d...
7940899 Fraud detection, risk analysis and compliance assessment  
Techniques using data matching and clustering algorithms are disclosed to aid investigators in detecting potentially fraudulent activity, performing risk analysis or assessing compliance with...
7929675 Visual caller identification  
A visual caller identification system and method are provided. A caller identification device of a called party's telephone includes a series of colored lights for visually alerting the called...
7916842 Systems and methods for providing voicemail services including caller identification  
A method for providing voicemail services includes receiving a voicemail message from a calling party and intended for a called party. The method further includes identifying a name associated with...
7912188 Centralized feature platform in a packetized network  
A packetized telecommunication network directs a call that is received at a gateway of the network to connect to a feature platform via the network, which performs a service related to the call,...
7894586 Multiple routing options in a telecommunications service platform  
A platform provides access to multiple telecommunications services via a single telephone number. These services may include call routing options. In a first call routing option, calls are routed...
7889858 Method and system for telephone wait user interface selection  
In the method of the present invention, a customer of a service provider would be placed in hold while waiting to speak to a customer service representative. The method and system of the invention...
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