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7379540 |
Server with backup capability for distributed IP telephony systems
A system for providing voice mail backup on a secondary server including two or more distributed voice mail servers. Each distributed voice mail server includes a telephony management software...
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7379537 |
Method and system for automating the creation of customer-centric interfaces
A method and system for automating the creation of customer-centric interfaces includes a customer-centric interface system automatically creating a customer-centric interface, a collection engine,...
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7379535 |
Evaluating performance of a voice mail sub-system in an inter-messaging network
One preferred embodiment of the present invention provides a system and method for evaluating the performance of a network interface sub-system of an inter-messaging network of voice mail systems....
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7369649 |
System and method for caller initiated voicemail annotation and its transmission over IP/SIP for flexible and efficient voice mail retrieval
A voice-mail annotation system and method that enables callers to annotate the messages they leave at the time they leave them. Annotation may be performed using a touch screen or a telephone...
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7369648 |
Apparatus and method for PBX-integrated unified messaging services on a switched backbone
PBX-integrated unified messaging capabilities are provided via a switched backbone (such as the Internet) without having to install or deploy on-premise unified messaging equipment. A Corporate...
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7366285 |
Multi-modal communications method
A method of collecting information is provided. The method includes sending an interactive text markup programming language script, using a session initiation protocol (SIP) message, to a...
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7349836 |
Method and process to generate real time input/output in a voice XML run-time simulation environment
A method and system for testing voice applications, such as VoiceXML applications, is provided. The system provides a run-time simulation environment for voice applications that simulates and...
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7349527 |
System and method for extracting demographic information
A system and method for extracting demographic information from a contact is disclosed. The method discloses: initiating a dialog between a contact and a call handling system; selecting a set of...
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7346153 |
Dynamically alerting callers of changes to menu structures in a telephone prompting system
A method, system and apparatus for dynamically alerting calling parties of menu structure changes in a telephone prompting system. In a telephone prompting system, a menu structure change alert...
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7346150 |
Controlling messaging actions using form-based user interface
An integrated messaging system for performing various types of messaging across different types of networks, including integrated user interfaces and administrator interfaces. Embodiments include a...
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7330538 |
Closed-loop command and response system for automatic communications between interacting computer systems over an audio communications channel
A system and method for enabling two computer systems to communicate over an audio communications channel, such as a voice telephony connection. Such a system includes a software application that...
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7327836 |
Architecture for unified messaging
There is disclosed a unified messaging system in which a voice mail domain object comprising a plurality of fields is provided. At least one of such fields is selected to be defined as an open...
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7327834 |
Method and system for providing interactive event reminders
A method and system are provided that communicate interactive event reminder messages across various communications platforms. According to one or more aspects of the present invention, an intended...
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7327833 |
Voice communications menu
Methods and systems are described for providing a telecommunications services menu accessible via a voice interactive system, such as a voice services node. A subscriber accesses a voice...
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7327723 |
Computer, internet and telecommunications based network
A method and apparatus for a computer and telecommunication network which can receive, send and manage information from or to a subscriber of the network, based on the subscriber's configuration....
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7324633 |
Web integrated interactive voice response
One embodiment of a representative system for web integrated interactive voice response includes an interactive voice response system adapted to provide a plurality of voice menus to a user over a...
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7321655 |
Caching user information in an integrated communication system
An integrated messaging system for performing various types of messaging across different types of networks, including integrated user interfaces and administrator interfaces. Embodiments include a...
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7319742 |
Voice information storage and retrieval system and method
Methods and systems are provided for allowing a telecommunications services subscriber to call a voice information application from a wireline or wireless telephone to allow the subscriber to...
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7317929 |
Delivery of voice data from multimedia messaging service messages
This invention makes it possible to deliver the voice portion of a Multimedia Messaging Service (MMS) message to a recipient without requiring the recipient wireless stations to be MMS-enabled. A...
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7317789 |
Method and apparatus for automatic telephone menu navigation
Principles of the present invention provide techniques for automatically navigating through a telephone menu system. Illustrative techniques of the invention permit a user of a telephone menu...
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7317787 |
Voice enhancing for advance intelligent network services
A service includes verbally editing at least one parameter of a subscriber's advanced intelligent network (AIN) service using speech recognition functionality of an intelligent peripheral. A call...
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7298830 |
Telephone and wireless access to computer network-based audio
This invention discloses a system for transmission of audio content to a telephone, the system including an audio stream navigation functionality operable by using a telephone user interface and...
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7292680 |
Automated passcode recovery in an interactive voice response system
The preferred embodiments of the present invention include providing automated passcode recovery in an interactive voice response system by providing to a caller an automated passcode recovery...
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7289616 |
User-configurable call answering/redirection mechanism
Very flexible call management is achieved by a method for handling a call setup request ( 7 - 10, 7 - 22 , . . . ) from A party (A 1 . . . A 9 ) to a B party ( 511 ). A reachability server (RS)...
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7289608 |
Method and system for visually rearranging telephone call trees
A method, system and computer instructions for users to visually rearrange telephone call trees are disclosed. A caller can connect to an automated telephone answering service, and download the...
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7286670 |
Method and apparatus for chaotic opportunistic lossless compression of data
The present invention is a compression method for compressing digital data. The data is strings of digital values, which can be broken down to a series of 1's and 0's. The present inventive method...
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7277857 |
Method and system for facilitating restoration of a voice command session with a user after a system disconnect
A method and system for facilitating restoration of a voice command session. A voice command platform may send to an application server a signal indicative of a system disconnect. In response to...
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7277696 |
System and method for minimising bandwidth utilisation in a wireless interactive voice response system
The present invention provides a novel system, method and apparatus of delivering interactive voice response services in a more efficient manner over a network. The system provides for the...
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7277536 |
Method and apparatus for routing calls by proxy using virtual transaction servers in a multi-tennant communication center
A transaction server system is provided for routing and processing telephony events in a multi-tenant communication center. The transaction server system comprises a CTI-enabled routing point...
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7277529 |
System and method for voice mail service in an environment having multiple voice mail technology platforms
Voice mail service in an environment having multiple voice mail technology platforms is provide by an Automatic Message Attendant (AMA) device and a subscriber profile database. The AMA device has...
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7272222 |
System and method for processing complaints
A method and system for automating customer slamming and cramming complaints includes an automated reporting system having one or more receiving devices and a complaint module. Customers who want...
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7272213 |
Method, system and article of manufacture for bookmarking voicemail messages
A voicemail system includes a voicemail bookmarking procedure that permits users to bookmark voicemail messages during message playback. Upon receiving a bookmark request from a user, the procedure...
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7266181 |
System and method for the creation and automatic deployment of personalized dynamic and interactive voice services with integrated inbound and outbound voice services
This invention relates to a system and method for providing inbound and outbound voice services. The invention may be used in conjunction with a system for the creation and automatic deployment of...
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7263177 |
Method and system for operating interactive voice response systems tandem
First and second voice interactive response systems operate in tandem. The first voice response system receives a call from a caller and interacts with the caller to provide information to the...
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7260537 |
Disambiguating results within a speech based IVR session
Within an interactive voice response system, a method of automatically disambiguating results presented to a user can include determining the identity of a user within an interactive voice response...
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7254227 |
Signal-based session management for telephonic applications
A technique for allowing an automated participant in a telephone conversation, such as an Interactive Voice Response (IVR) system or a voice browser, to react to the placing of the conversation...
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7251314 |
Voice message transfer between a sender and a receiver
A method and system forwards voice messages from a sender to a receiver through a network. A voice-mail device records a phone number of a receiver and a voice message of a sender within a digital...
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7248675 |
Method and apparatus for establishing a voice call to a PSTN extension for a networked client computer
A method and apparatus for establishing a voice call to a PSTN extension for a networked client computer, and routing the voice call off of the network, is provided. In a first embodiment, the...
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7245612 |
Internet call waiting with voicemail system that provides monitoring during recording
An Internet Call Waiting (ICW) service provides single-line subscribers ( 100 ) connected to the Internet with incoming call information, call screening and voice messaging capabilities. An...
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7242754 |
System and method for implementing and accessing call forwarding services
A system and method include implementing and accessing a subscriber's telecommunications services, using a graphical user interface (GUI) via the Internet, and an interactive voice response (IVR)...
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7233651 |
Method and system for providing enhanced call waiting and caller identification
An efficient and effective method and system for providing to a customer an audible call notification of a current call and a subsequently received call waiting call. The present embodiments notify...
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7233648 |
Method and apparatus for a telephone user interface control for enabling and disabling a web interface
The present invention provides a method and apparatus to activate or deactivate a web interface to a voicemail system through a telephone user interface to the voicemail system. During a setup...
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7231022 |
Optimal call coverage method and apparatus
A messaging architecture including at least two messaging systems, each messaging system being associated with a telephony switch connected to at least one messaging system subscriber and a mailbox...
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7224779 |
Telephonic voice message transmission control method
The present invention is directed to a method of controlling transmission of voice messages or information via telephonic voice message systems, which are sometimes referred to as Voice Mail...
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7224776 |
Method, system, and apparatus for testing a voice response system
A method of testing a voice response system can include establishing a communications link between a test system and the voice response system, sending a signal to the test system over the voice...
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7215743 |
Telephony signals containing an IVR decision tree
A method for receiving and presenting interactive voice response data can include sending a telephony connectivity request for establishing a voice channel connection between an originating device...
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7212619 |
Electronic call assistants with shared database
A telephone exchange ( 1 ) arranged to communicate with communication units ( 2, 3, 4, 5, 7 ) and to provide a plurality of electronic call assistants to the communication units, a first electronic...
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7200213 |
Systems and methods for an operator system service
The present invention relates to systems and methods for providing live operator service for a communication session over a packet-based network. The live operator of the invention can receive a...
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7200210 |
Voice controlled business scheduling system and method
A fully automated, voice controlled business appointment/reservation system is provided. The system has a natural language voice user interface that emulates a live office administrator for...
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7197463 |
Method and apparatus for providing secure assistance to a communications unit over a network
A method ( 300 ) of and secure server ( 200 ) for providing secure assistance with control of a communications unit ( 101, 103, 105 ) is disclosed. The method includes receiving ( 303 ) an...
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