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7415106 |
Network-based voice activated auto-attendant service with B2B connectors
In a particular embodiment, a method of processing enterprise information system data for use by a voice activated auto-attendant service network is disclosed. The method includes provisioning a...
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7406158 |
Method and system for playing packetized announcements to telephone network end office switching systems from a centralized digital recorded announcement unit
A centralized recorded announcement unit shared by multiple end offices on a public switched telephone network stores announcements in digital files. When a call is received at a switch and an...
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7403602 |
Internet-based message delivery with PSTN billing
A global computer network message delivery service is disclosed. A sender enters a short message for delivery to a recipient's telephone. The sender also enters the recipient's telephone number....
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7403599 |
Interface for a multi-messaging system
Systems and methods of managing announcement messages provide for receiving a first announcement message, where the first announcement message is compatible with a first platform protocol of a...
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7400712 |
Network provided information using text-to-speech and speech recognition and text or speech activated network control sequences for complimentary feature access
A real-time networked telephony or computer system has a feature complex and/or applications that offer a class of features to a subscriber, including call information, and permits the subscriber...
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7397910 |
Method and apparatus for providing expanded telecommunications service
System and method for putting control of incoming telephone calls in the hands of subscribers with the aid of computer software and the Internet. In effect, a very efficient multiplexer is provided...
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7397806 |
Method for integration of a packet-oriented network into a communication system
A method for Integration of a packet-oriented network in a communication system has at least one central communication device embodied with an application interface for exchange of communication...
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7391738 |
Method for measuring network performance parity
A method for measuring network performance parity includes the steps of computing a call completion ratio for at least one network provider, and determining whether the call completion ratio passes...
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7391853 |
Systems and methods for monitoring network-based voice messaging systems
Systems and methods for monitoring a call directed to a telephony network-based voice messaging service (VMS) implemented using packet-switched data network telephone conferencing resources, such...
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7379431 |
Error correction method and apparatus for TTY on VoIP transmissions
The present invention is directed to a system for reliably transmitting characters encoded as audible signals using voice over Internet protocol communication systems. According to an embodiment of...
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7379539 |
Dynamically reconfigurable distributed interactive voice response system
The present invention is a computer system and method that manages connections between one or more data network interfaces and one or more phone interfaces. A manager process, running on a computer...
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7376227 |
Method and apparatus for integrating agent status between a customer relations management system and a multiple channel communications center
A system for integrating a contact center, an agent station, and a customer relation management server for communication includes a network adapter node having port connection to the contact...
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7376126 |
Systems and methods for messaging using a broadband connection
Systems and methods for sending and receiving text, or data, messages between wireless communication devices and wireline-messaging devices utilize a broadband connection to the wireline premises...
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7369648 |
Apparatus and method for PBX-integrated unified messaging services on a switched backbone
PBX-integrated unified messaging capabilities are provided via a switched backbone (such as the Internet) without having to install or deploy on-premise unified messaging equipment. A Corporate...
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7366285 |
Multi-modal communications method
A method of collecting information is provided. The method includes sending an interactive text markup programming language script, using a session initiation protocol (SIP) message, to a...
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7366782 |
Systems and methods for termination of session initiation protocol
Systems for graceful termination of support for session initiation protocol communications on a server are described. Systems include techniques for setting a time period for gracefully terminating...
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7366777 |
Web application router
A computer implemented method includes receiving a request that includes an action parameter and identifying a procedure that is associated with the value of the action parameter. If a procedure is...
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7362746 |
Provision of IVR resources in BICC networks
The invention relates to a method for providing IVR (interactive voice response) resources using the BICC protocol. In the method according to the invention, the provision of IVR resources is...
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7359491 |
Saving information from information retrieval systems
A method and system for allowing a calling party to save information obtained from an information retrieval system. The caller may select options to save the information to a memory location, e.g.,...
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7356131 |
Methods and systems for voice activated dialing
Methods and systems for routing a call based on voice activated dialing (VAD). A VAD device module may respond to a VAD instruction, or to a call received with a VAD instruction with a...
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7353274 |
Method, apparatus, and system for determining whether a computer is within a particular location
Some embodiments provide a method of determining whether a lottery player or the player's computer is within a particular location. The player's computer is connected to a computer network. The...
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7352856 |
Telephone applicable to PSTN and IP network and call connection control method
A telephone applicable to PSTN and IP network having functions of obtaining, when a call is originated by entering a PSTN telephone number, an IP network telephone number of a destination telephone...
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7349528 |
Unified messaging system
Methods and systems consistent with the present invention provide a unified messaging system. The unified messaging system comprises a unified messaging system server and clients, such as personal...
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7343005 |
Method and apparatus for voice-over IP services triggered by off-hook event
The present invention is drawn to a method and apparatus for taking advantage of the always-on nature of a broadband VoIP network connection to provide enhanced services triggered by the off-hook...
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7340043 |
Voice extensible markup language-based announcements for use with intelligent network services
An advanced intelligent network (AIN) telephony service provided in a public switched telephone network (PSTN) is controlled based on instructions from a subscriber, browsing a packet switched data...
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7336771 |
Voice extensible markup language enhancements of intelligent network services
A call is processed in a public switched telephone network (PSTN), in accordance with at least one advanced intelligent network (AIN) telephony service associated with one of a calling party number...
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7336772 |
Methods and systems for connecting a call using a name or series of characters
Methods and systems for connecting a call using a name or series of characters are disclosed. A user provides data pertaining to a call from the user to a called party. The data includes name...
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7330470 |
Router and sip server
A boundary node router determines whether a received packet includes a SIP message and a REGISTER message, and, if so, adds its router identifier to a REGISTER message which includes a user...
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7330537 |
Integrating messaging server directory service with a communication system voice mail message interface
An integrated messaging system for performing various types of messaging across different types of networks, including integrated user interfaces and administrator interfaces. Embodiments include a...
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7327842 |
Arrangement for delivering applications to a network enabled telephony device
A network-enabled user interface device, for example a VoIP telephony device, includes a display, a user input interface, an interface controller, and an application controller. The interface...
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7325246 |
Enhanced trust relationship in an IEEE 802.1x network
Architecture for providing access to an IEEE 802.1x network. A trust relationship is created between a switch of the network and an access point of the network such that the access point is...
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7324532 |
System for implementing simulated facility groups on a GR303-type interface
The Simulated Facility Group System manages a plurality of IP Centrex Groups within a GR303 interface, where each IP Centrex Group is assigned to a unique Simulated Facility Group. A Centrex...
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7320026 |
Intersystem messaging using ENUM standard
A system and method for transforming voice mail messages into a package capable of being parsed and read by different proprietary voice mail systems. More particularly, the present invention...
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7319692 |
Subscriber mobility in telephony systems
The present invention is directed to a telecommunications system 100 for routing a contact to a selected address, comprising (a) an input for receiving a contact message comprising a source...
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7317908 |
Transferring voice mail messages in text format
In different embodiments, the invention contemplates a device, system, and method of transferring a voice mail message in text format on a per use basis. The inventive method includes receiving a...
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7315613 |
Multi-modal messaging
Systems and methods for multi-modal messaging that enable a user to compose, send and retrieve messages, such as SMS, MMS, IM or ordinary e-mail messages, for example, using one or more I/O...
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7313228 |
Dynamic call processing control
The present invention allows a subscriber to dynamically select one or more call processing options while an attempt to terminate an incoming call to an associated terminal is being made. As such,...
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7310329 |
System for sending text messages converted into speech through an internet connection to a telephone and method for running it
This invention consists of a system permitting to send text messages by Internet and let them arrive in the form of speech directly on the addressee's phone. This system works by means of a central...
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7308080 |
Voice communications method, voice communications system and recording medium therefor
The objective of the present invention is to enable a speaker to visually confirm whether or not his voice has reached a listener. In order to achieve this objective, in the present invention, the...
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7308085 |
Serializing an asynchronous communication
A method and apparatus for scalable handling of communications with varying numbers of participants over a telephone interface is described. The approach treats the different participants recorded...
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7307963 |
Architecture and method for using IEEE 802.11-like wireless LAN system to emulate private land mobile radio system (PLMRS) radio service
An architecture is described for providing IP push-to-talk (IPP2T) service using a wireless local area network (WLAN) serving a plurality of subscriber terminals (STs), having at least one...
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7308083 |
Message durability and retrieval in a geographically distributed voice messaging system
A message retrieval subsystem comprises a voice extensible mark-up language browser, a message server, and a message library. The VXML browser is configured with an application programming...
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7305342 |
Text-to-speech synthesis system and associated method of associating content information
A setting window that is displayed when a mail tab is selected includes check boxes for selecting items to read when an electronic mail is read, and a check box and a drop-down list box for setting...
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7305082 |
Method and apparatus for quality assurance in a multimedia communications environment
The present invention relates to a method and system for monitoring and evaluating multimedia telephonic and computer-communication interactions. The multimedia quality monitoring system may...
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7305344 |
Wirelessly loaded speaking consumer product container method and system
A method of communicating product use instructions to patient includes: (a.) providing a group of product container with microprocessors, and, (b.) providing a central processor separate from the...
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7301940 |
Dual-use packet/analog phone or phone-adapter in a packet telephony distribution system
A system and method for communicating via a packet telephony distribution system is defined that includes a dual-use/analog phone or phone adapter. Any communication device incorporating the...
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7298830 |
Telephone and wireless access to computer network-based audio
This invention discloses a system for transmission of audio content to a telephone, the system including an audio stream navigation functionality operable by using a telephone user interface and...
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7292590 |
Method and apparatus for handing off control of service access over a cable IP network
In a communication network that provides a path through a cable IP network between sending and receiving terminals residing on respective networks (e.g., an HFC, and/or PSTN network) controlled by...
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7289618 |
Method for performing external call forwarding between internet and telephone network in web-phone system
A method for performing external call forwarding between the Internet and a telephone network in a Web-phone system. The Web-phone system has a terminal to be connected to the Internet and the...
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7286488 |
Multimedia communications in a telecommunications network
A communications network configuration for delivery of multimedia services comprises a packet network to which a plurality of terminal devices are connected, a service provider network for...
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