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9042526 Method and apparatus for enabling a calling party to leave a voice message for a called party in response to a command provided by the calling party  
A method for allowing a calling party to leave a message for a called party. The method comprises: receiving a command provided by the calling party and indicative of a desire of the calling party...
9036794 Messaging system and method for providing information to a user device  
Disclosed is a messaging system that provides additional information to a user device after determining the content of at least some of a message. The messaging system includes a speech to X...
9003300 Voice response unit proxy utilizing dynamic web interaction  
A system, method and program product for providing a voice response unit (VRU) proxy. A system is provided that includes: a graphical user interface (GUI) for dynamically displaying information...
8995974 Audio-based text messaging  
A device that enable users to send and receive a message in different formats may include a text message gateway, an audio message gateway, and a processor. The text message gateway may include a...
8971499 Method and apparatus of analyzing customer call data to monitor customer call behavior  
A method and apparatus of processing a customer call is disclosed. The customer call may be initiated for an interactive voice response (IVR) type call system. One example method may include...
8953759 Interjurisdictional recording mechanism  
The present invention provides a system for recording an interaction including, a telephone call between a caller and a digital processing system placed over an interjurisdictional boundary, and...
8953755 Voice over IP method for developing interactive voice response system  
A personal interactive voice response service node includes a memory that stores executable instructions, and a processor that executes the executable instructions. The personal interactive voice...
8948354 Telecommunication and multimedia management method and apparatus  
A telecommunication and multimedia management apparatus and method that supports voice and other media communications and that enables users to: (i) participate in multiple conversation modes,...
8949128 Method and apparatus for providing speech output for speech-enabled applications  
Techniques for providing speech output for speech-enabled applications. A synthesis system receives from a speech-enabled application a text input including a text transcription of a desired...
8942358 Unified and best messaging systems for communication devices  
A unified messaging system which can provide messaging services for a plurality of different “message types” is disclosed. The unified messaging system can serve as a single interface to a number...
8914003 System and method for processing a voicemail  
Described is a system and method for processing a voice mail. The method comprises receiving a voice mail, converting the voice mail into a text message using a predefined speech-to-text...
8897427 Method and apparatus for enabling a calling party to leave a voice message for a called party  
A method for execution by a network entity to allow a calling party to leave a message for a called party, the calling party using a communication device to call the called party, the network...
8886663 Multi-party conversation analyzer and logger  
The multi-party conversation analyzer of the present invention allows users to search a database of recorded phone calls to find calls which fit user-defined criteria for “suspicious calls”. Such...
8867707 Automatically updating meeting information  
Techniques for automatically providing updated meeting information are provided. The techniques include facilitating receipt of a message pertaining to a meeting, automatically interpreting the...
8868427 System and method for updating information in electronic calendars  
Systems and methods for updating electronic calendar information. Speech is received from a user at a vehicle telematics unit (VTU), wherein the speech is representative of information related to...
8838455 VoiceXML browser and supporting components for mobile devices  
A system and method for facilitating user interaction with a voice application. A VoiceXML browser runs locally on a mobile device. Supporting components, such as a Resource Manager, a Call Data...
8837690 Callee centric location and presence enabled voicemail using session initiated protocol enabled signaling for IP multimedia subsystem networks  
An architecture and method of voicemail based on session initiated protocol presence and location information of a callee is disclosed. A method of providing voicemail includes determining a...
8831184 Systems and methods to redirect incoming contacts  
Systems and methods are provided for contact channel redirection to improve agent routing/assignment efficiency and customer experience. For example, the system may redirect a customer, waiting in...
RE45096 Voice response system  
With interactive voice response services, it can be frustrating for a user to become stuck in a dialogue where the same question is asked repetitively. Here the wording of questions used by the...
8811576 Retrieval of deleted voice messages in voice messaging system  
Apparatus and method to allow retrieval of voice messages deleted from the voice message memory of a voice messaging system. A voice messaging system such as a telephone answering device includes...
8805330 Audio phone number capture, conversion, and use  
A portable electronic device is provided. The portable electronic device comprises a processor, a memory, and a capturing application stored in the memory that, when executed on the portable...
8804934 System and method to enable access of multiple service providers in a single call  
The present invention proposes a system and a method to enable an IVR mashup interface to ease the selection of services over a communication device and enhances the caller experience by ways of...
8782171 Voice-enabled web portal system  
A voice-enabled web portal system includes a web portal server and a call manager software module. The web portal server is operable to download data according to parameters of a web portal. The...
8775188 Method, device, and system for voice approval  
Embodiments of the present invention provide a method for voice approval, where the method includes: receiving voice approval request information sent by an enterprise application server;...
8744050 Telecommunication and multimedia management method and apparatus  
A communication device for rendering one or more conversations. The communication device includes a receiver configured to receive media over a network and an encoder configured to encode media...
8725513 Providing expressive user interaction with a multimodal application  
Methods, apparatus, and products are disclosed for providing expressive user interaction with a multimodal application, the multimodal application operating in a multimodal browser on a multimodal...
8719369 Customized message generation  
Implementations described and claimed herein provide a method comprising generating a plurality of prompts, each of the plurality of prompts related to one of a plurality of elements, generating...
8718244 Telecommunication and multimedia management method and apparatus  
The present invention is directed to a method for rendering one or more conversations on a first communication device. The method includes receiving over a network and storing at the first...
RE44871 Mobile communication terminal provided with handsfree function and controlling method thereof  
Disclosed are a mobile communication terminal provided with a hands-free function and a controlling method thereof comprising the steps of: setting a hands-free function of a mobile communication...
8705714 Telecommunication and multimedia management method and apparatus  
A telecommunication and multimedia management apparatus and method that supports voice and other media communications and that enables users to: (i) participate in multiple conversation modes,...
8706489 System and method for selecting audio contents by using speech recognition  
A system and method for selecting audio contents by using the speech recognition to obtain a textual phrase from a series of audio contents are provided. The system includes an output module...
8693377 User driven voice interaction  
A computer implemented method and system is provided for exchanging voice messages between a sender and a recipient. A client component that allows the sender to create, address, and render the...
8693647 Telecommunication and multimedia management method and apparatus  
A telecommunication and multimedia management apparatus and method that supports voice and other media communications and that enables users to: (i) participate in multiple conversation modes,...
8687779 Telecommunication and multimedia management method and apparatus  
A telecommunication and multimedia management apparatus and method that supports voice and other media communications and that enables users to: (i) participate in multiple conversation modes,...
8688444 System and method for mobile automatic speech recognition  
A system and method of updating automatic speech recognition parameters on a mobile device are disclosed. The method comprises storing user account-specific adaptation data associated with ASR on...
8681950 System and method for fingerprinting datasets  
Systems and methods for the matching of datasets, such as input audio segments, with known datasets in a database are disclosed. In an illustrative embodiment, the use of the presently disclosed...
8670527 Method and system for detecting voice mail spam  
A method can include detecting an incoming voice mail message and accessing information associated with the incoming voice mail message. The information associated with the incoming voice message...
8661112 Customized interactive voice response menus  
A method for providing customized interactive voice response menus can include monitoring user interactions with an interactive voice response system. Data concerning the user interactions can be...
8654954 System and method for controlling access to conference calls  
A conferencing system enables conference participants to control external party access to an ongoing conference call by providing a conference server that includes a conference client operable to...
8644462 Unified and best messaging systems for communication devices  
A unified messaging system which can provide messaging services for a plurality of different “message types” is disclosed. The unified messaging system can serve as a single interface to a number...
8644466 Interjurisdictional recording mechanism  
The present invention provides a system for recording an interaction including, a telephone call between a caller and a digital processing system placed over an interjurisdictional boundary, and...
8645140 Electronic device and method of associating a voice font with a contact for text-to-speech conversion at the electronic device  
A method of associating a voice font with a contact for text-to-speech conversion at an electronic device includes obtaining, at the electronic device, the voice font for the contact, and storing...
8639508 User-specific confidence thresholds for speech recognition  
A method of automatic speech recognition includes receiving an utterance from a user via a microphone that converts the utterance into a speech signal, pre-processing the speech signal using a...
8638909 Dynamically publishing directory information for a plurality of interactive voice response systems  
Some example embodiments include a method of dynamically publishing directory information for a plurality of interactive voice response (‘IVR’) systems. The method includes receiving, by the IVR...
8635069 Scripting support for data identifiers, voice recognition and speech in a telnet session  
Methods of adding data identifiers and speech/voice recognition functionality are disclosed. A telnet client runs one or more scripts that add data identifiers to data fields in a telnet session....
8630401 Method and system for extended directory service  
An approach is disclosed for providing an extended directory service over a communication system including a data network and a telephony network. A subscriber submits a request for directory...
8619948 Intelligent interactive automated notification system  
A method and system are disclosed for intelligently notifying first parties via automated telephone calls regarding an absence by second parties at an event with minimal burden on a third party...
8620278 Prioritizing voice mail  
In system and method of prioritizing a voice mail message, a voice mail message is received comprising caller information and chronological information, a voice mail priority is associated with...
8600012 Methods and systems for providing pre-call-connection messaging services to calling parties  
Disclosed are methods and systems for providing pre-call-connection messaging services to calling parties. In at least one embodiment, a first call-setup request is received from a calling party,...
8600018 Web integrated interactive voice response  
Interactions with a user are coordinated upon receiving, at a networked interactive system, audible communication from a user and interacting with the user in the audible communication in...