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7391860 |
Method for providing a message-based communications infrastructure for automated call center operation
A method for providing a message-based communications infrastructure for automated call center operation is described. A call from a telephony interface is accepted. The accepted call includes an...
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7376413 |
Voice mailbox with management support
Systems and techniques for providing telecommunications services by receiving a notification forwarded from a wireless device, the notification indicating that a voicemail message intended for a...
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7373141 |
Mobile communication terminal and method for converting voice message to text message
Disclosed herein is mobile communication terminal for performing a voice-text message conversion process that includes a memory, a voice data detecting unit, a voice-text converting unit, and a...
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7369649 |
System and method for caller initiated voicemail annotation and its transmission over IP/SIP for flexible and efficient voice mail retrieval
A voice-mail annotation system and method that enables callers to annotate the messages they leave at the time they leave them. Annotation may be performed using a touch screen or a telephone...
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7369648 |
Apparatus and method for PBX-integrated unified messaging services on a switched backbone
PBX-integrated unified messaging capabilities are provided via a switched backbone (such as the Internet) without having to install or deploy on-premise unified messaging equipment. A Corporate...
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7369647 |
Voice mail notification using instant messaging
A system and method that notifies a voice mailbox subscriber of the receipt of a message at a voicemail server using instant messaging. A preferred embodiment of the invention includes an enhanced...
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7359492 |
Method and apparatus for converting a voice signal received from a remote telephone to a text signal
A telephone call is established between a local telephone ( 110 ) associated with a local party and a remote telephone ( 104 ) associated with a remote party. The local telephone ( 110 ) receives a...
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7353033 |
Position-matched information service system and operating method thereof
Disclosed is a position-matched information system and operating method thereof that determines a current location of a serviced subject by a position tracking using a mobile terminal of the...
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7352849 |
SMS switching private branch exchange system and method
An short message service switching private branch exchange system and a method can reduce costs. The method can include certifying whether a usable DSP exists or not when an office line and a...
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7346151 |
Method and apparatus for validating agreement between textual and spoken representations of words
A method and apparatus are disclosed for validating agreement between textual and spoken representations of words. A voice input verification process monitors a conversation between an agent and a...
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7343004 |
Numeric and text paging with an integral PLC modem
At least one exemplary embodiment of the present invention includes a method comprising formatting a message at a first modem integral to a first programmable logic controller, and transmitting the...
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7333803 |
Network support for voice-to-text memo service
A method for a wireless network to provide a voice-to-text memo service to a wireless subscriber associated with a mobile device is provided. The method includes: a) routing an active call path...
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7333595 |
Voice mail interface
A method provides customized voice mail settings feature information to a telecommunications service subscriber. The method includes customizing a list of persistent settings features to include...
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7327832 |
Adjunct processing of multi-media functions in a messaging system
A system and methods to allow messaging systems to efficiently perform multi-media processing functions are provided. An exemplary messaging system comprises a host computer interconnected to a...
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7321655 |
Caching user information in an integrated communication system
An integrated messaging system for performing various types of messaging across different types of networks, including integrated user interfaces and administrator interfaces. Embodiments include a...
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7317908 |
Transferring voice mail messages in text format
In different embodiments, the invention contemplates a device, system, and method of transferring a voice mail message in text format on a per use basis. The inventive method includes receiving a...
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7313106 |
Method of operating a virtual private wireless network implementing message delivery preferences of the user
A virtual private wireless network in which wireless devices according to the present invention includes at least one wireless device having a screen for displaying received text and an intelligent...
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7310514 |
Transmission-origin mobile telephone capable of detecting the media types and data formats of a multimedia message receivable by destination mobile telephones in a multimedia communication system
A multimedia communication system is disclosed in which a mobile telephone that originates transmission can detect the media types and formats of a multimedia message that can be received by...
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7310329 |
System for sending text messages converted into speech through an internet connection to a telephone and method for running it
This invention consists of a system permitting to send text messages by Internet and let them arrive in the form of speech directly on the addressee's phone. This system works by means of a central...
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7302048 |
Printer with speech transcription of a recorded voice message
A printer has voice recognition capabilities to transcribe a recorded voice message into printed text. The printer has a communication interface that is connected to a communication line for...
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7292689 |
System and method for providing a message-based communications infrastructure for automated call center operation
A system and method for providing a message-based communications infrastructure for automated call center operation is described. A call from a user into a call center is accepted. The accepted...
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7286651 |
Method and system for multi-modal interaction
A method and system manages content delivery to a multi-modal client device. The system may include a session manager logically connected between a server and the client device. The session manager...
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7283973 |
Multi-modal voice-enabled content access and delivery system
A voice-enabled system for online content access and delivery provides a voice and telephony interface, as well a text and graphic interface, for browsing and accessing requested content or...
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7280651 |
Method and system for performing automated telemarketing
A method for performing automated telemarketing comprising receiving potential customer data including a telephone number. A telephone call is initiated to the telephone number using an...
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7280642 |
Status monitoring system utilizing an RFID monitoring system
A status monitoring system utilizing an RFID tag. In an embodiment of the present invention, a status of a receiving device comprises a device address, whether the device is able to receive...
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7280641 |
Communication terminal apparatus and transfer method therefor
Messages from a remote telephone set are automatically recorded as automatically recorded data by an answering function. An e-mail transmission/reception unit stores e-mail received from an e-mail...
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7277529 |
System and method for voice mail service in an environment having multiple voice mail technology platforms
Voice mail service in an environment having multiple voice mail technology platforms is provide by an Automatic Message Attendant (AMA) device and a subscriber profile database. The AMA device has...
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7269247 |
Efficient communication through networks
A method and device that interrogates the availability of a called party before placing a communication from the calling party to the called party. A callback may be initiated so that both...
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7260607 |
Methods and apparatus for performing media/device sensitive processing of messages stored in unified multimedia and plain text mailboxes
The invention provides users of either a unified messaging mailbox or simple plain text storage mailbox, with media and device sensitive methods and apparatus to convert messages from one medium to...
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7260536 |
Distributed voice and wireless interface modules for exposing messaging/collaboration data to voice and wireless devices
In one aspect, a system for providing remote electronic services to a device includes an access module and a voice interface module. The access module is configured to expose...
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7257202 |
Telephone communication system
A video-phone call with a portable video-phone terminal is enabled for a cellular phone which has not video-phone service provided, by making use of cameras and display devices placed on the...
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7249321 |
System and method for selection of a voice user interface dialogue
A communication system includes a criteria matrix for calculating a dialogue score in response to a request for a dialogue model from a dialogue node within a communication action. The criteria...
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7248857 |
System and method for enhanced message notification
Enhanced message notification is provided by an enhanced notification function element and a subscriber preference profile database. The enhanced notification function element queries the...
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7242751 |
System and method for speech recognition-enabled automatic call routing
A system and method are disclosed for processing a call by receiving caller input in a speech format and utilizing phonemes to convert the speech input into word strings. The word strings are then...
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7231020 |
Method and apparatus for telephonically accessing and navigating the internet
A method for accessing and browsing the internet through the use of a telephone and the associated DTMF signals is disclosed. The preferred embodiment provides a system that converts the...
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7225224 |
Teleconferencing server and teleconferencing system
Disclosed herein is a teleconferencing system that enables disabled persons to conveniently participate in teleconferences. The format converting means of the server converts text or voice data...
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7224774 |
Real-time call control system
A system and method are provided for real-time call control. When a call is received at a telephone server for a service subscriber, the server identifies the subscriber and retrieves information...
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7209877 |
Method for transmitting character message using voice recognition in portable terminal
A method for transmitting a character message using voice recognition in a portable terminal, includes the steps of: a) displaying a guidance message associated with a voice/character conversion...
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7197120 |
Method and system for facilitating mediated communication
One embodiment of the disclosures made herein is a method for facilitating mediated communication. In such an embodiment of the disclosures made herein, a voice-based communication request...
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7190950 |
Storage of voicemail messages at an alternate storage location
A method and system are provided for storing received voicemail messages to alternate storage locations. A subscriber to voicemail services provides a voicemail system with an address or a number...
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7171190 |
Intelligent messaging
Techniques for sending messages with automatic device selection and content conversion are provided. A recipient and devices associated with the recipient are determined for a message. A device is...
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7167728 |
Graphical user interface for a portable telephone
A portable telephone provides a graphical user interface (GUI) using a high-resolution display. The GUI provides a Universal Mailbox for storing both electronic mail and voicemail messages, either...
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7164753 |
Real-time transcription correction system
A voice transcription system employing a speech engine to transcribe spoken words, detects the spelled entry of words via keyboard or voice to invoke a database of common words attempting to...
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7155208 |
User controlled transaction archiving
A connection between a wireless transmit/receive unit (WTRU) and another node through a wireless network is established. The connection is used for communication. A user input is received. In...
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7136463 |
Telephone message exporting system
A telephone message exporting system for permitting exporting of collected messages to printed form or electronic form for later review by a user includes an answering machine having multiple...
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7136462 |
Network speech-to-text conversion and store
A telecommunications system ( 100 ) includes network access devices ( 104 ) that couple user devices ( 102 ) to a telecommunications network ( 106 ). The user devices ( 102 ) include at least voice...
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7133513 |
Method and system for transcribing voice content of an on-going teleconference into human-readable notation
A method and system for providing transcribed voice content in a human-readable format during an on-going teleconference is provided. In the method, a first terminal engages in an on-going...
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7133504 |
Non-voice completion of voice calls
The present invention relates to a system for allowing a caller to leave a voice message for a called party, who is unavailable, such that the voice message is transferred to the called party in a...
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7130404 |
Apparatus and method for providing advanced communication conferencing operations
Producing a textual transcription of a communication conference call. A participant who is going to be absent from the conference can indicate to a conference bridge key words defining topics of...
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7130401 |
Speech to text conversion system
Disclosed is a system for automatically accessing an account and routing speech to text converted communication to a predetermined text capable device based on user identification. A user placing a...
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