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9042527 Visual voice mail delivery mechanisms  
A method of selecting a distribution list for a voice mail message. The steps include identifying a group of recipients with whom to share the voice mail message, creating a user profile which...
9036794 Messaging system and method for providing information to a user device  
Disclosed is a messaging system that provides additional information to a user device after determining the content of at least some of a message. The messaging system includes a speech to X...
9025739 System and method for visual voice mail in a multi-screen environment  
A method of managing visual voice mail in a multi-screen environment. The method includes receiving voice mail messages in a server, creating a state machine for each message, pushing a visual...
9025737 Visual interactive voice response  
Information is provided by an interactive voice response system. The interactive voice response system receives an initial communication initiated by a remote requesting party and addressed to a...
9020107 Performing actions for users based on spoken information  
Techniques are described for performing actions for users based at least in part on spoken information, such as spoken voice-based information received from the users during telephone calls. The...
9009040 Training a transcription system  
According to certain embodiments, training a transcription system includes accessing recorded voice data of a user from one or more sources. The recorded voice data comprises voice samples. A...
8995974 Audio-based text messaging  
A device that enable users to send and receive a message in different formats may include a text message gateway, an audio message gateway, and a processor. The text message gateway may include a...
8983835 Electronic device and server for processing voice message  
An electronic device includes a voice processing unit, a wireless communication unit, and a combining unit. The voice processing unit receives speech signals. The wireless communication unit sends...
8976944 Mass-scale, user-independent, device-independent voice messaging system  
A mass-scale, user-independent, device-independent, voice messaging system that converts unstructured voice messages into text for display on a screen is disclosed. The system comprises (i)...
8964950 Voicemail system and method for providing voicemail to text message conversion  
A method and system for allowing a calling party to send a voicemail message as a text message. A calling party leaves a voicemail message and that message is converted from voice to a text...
8953768 Call-handling rules  
Call-handling rules may be provided. A user interface may access a plurality of information associated with a user and provide functionality for creating a plurality of rules based on the...
8954102 System and method for determining and delivering appropriate multimedia content to data communication devices  
Provided herein are exemplary techniques for determining and delivering, appropriate multimedia content comprising a combination of text, images, sounds, rich-text, animation, video, etc. to...
8949107 Adjusting search result user interfaces based upon query language  
Disclosed are various embodiments of adjusting a search result user interface when a foreign language search query is detected. A search query associated with a search request is obtained. A...
8938052 Systems and methods for structured voice interaction facilitated by data channel  
A voice channel connection and a data channel connection are established with a structured voice interaction system. Navigation information for and provided by the structured voice interaction...
8934611 Mass-scale, user-independent, device-independent voice messaging system  
A mass-scale, user-independent, device-independent, voice messaging system that converts unstructured voice messages into text for display on a screen is disclosed. The system comprises (i)...
8917838 Digital media recording system and method  
A system and method for recording and providing a written transcript of a portion of a media session (e.g., a video or audio conference) are provided. An exemplary system continuously records a...
8918318 Extended recognition dictionary learning device and speech recognition system  
Speech recognition of even a speaker who uses a speech recognition system is enabled by using an extended recognition dictionary suited to the speaker without requiring any previous learning using...
8913722 Voicemail preview and editing system  
A voicemail computer system transcribes a voicemail message into text that is presented to a calling party for approval. A calling party is able to approve, disapprove or edit a voicemail message...
8885639 Method and system for providing talking call waiting in a SIP-based network  
A method and system of an embodiment of the present invention may include receiving a call request directed to a called party, identifying announcement information associated with the call...
8879695 System and method for selective voicemail transcription  
Disclosed herein are systems, methods, and non-transitory computer-readable storage media for selectively transcribing messages. Five general approaches are disclosed herein. The first approach is...
8861689 System and method to facilitate communication between users via different modalities  
Methods and systems to facilitate communications between users via different modalities. A method includes identifying, by a first user device, a voice call originating from a second user device,...
8856236 Messaging response system  
A messaging response system is disclosed wherein a service providing system provides services to users via messaging communications. In accordance with an exemplary embodiment of the present...
8855276 Telecommunication and multimedia management method and apparatus  
An apparatus for enabling legacy communication devices to engage in conversations in either a near real-time or a time-shifted mode. The apparatus includes a gateway node having a first interface...
8848881 Method and apparatus for telephonically accessing and navigating the internet  
A method for accessing and browsing the interne through the use of a telephone and the associated DTMF signals is disclosed. The preferred embodiment provides a system that converts the...
8842821 Systems and methods of using machine translation in contact handling systems  
Methods and apparatus for facilitation communication between a customer requesting accommodation of a particular language and an available agent not proficient in the particular language through...
8843176 Private branch exchange and telephone system  
This private branch exchange includes a first communication portion acquiring connection target specifying information related to a connection target from a portable terminal, a second...
8832135 Method and system for database query term suggestion  
A method for automatically providing a plurality of additional database query terms comprising receiving a first query term from a user, receiving a plurality of characters from the user, wherein...
8817967 End-to-end session without signaling protocol  
A base station of a cordless telephone includes a transceiver, a control module, a connection handler, and a media handler. The transceiver wirelessly communicates with a handset. While the...
8817958 Method for indicating the context of a call to a called party  
In embodiments of the disclosed technology, a plurality of ratings of websites is received, wherein each rating is associated with a category and a rater and each rater is associated with at least...
8817954 Using a complex events processor (CEP) to direct the handling of individual call sessions by an interactive voice response (IVR) system  
Event data messages can be provided by an interactive voice response (IVR) system to a complex events processor (CEP). The event data messages can include a Stream_ID and a series of textual...
8811574 Transcoding voice to/from text based on location of a communication device  
A device, method, and system for routing communications to an output of a communications device, such as a mobile telephone, based on the format of an incoming communication and an output mode of...
8805330 Audio phone number capture, conversion, and use  
A portable electronic device is provided. The portable electronic device comprises a processor, a memory, and a capturing application stored in the memory that, when executed on the portable...
8792623 System and method for automatically transcribing voicemail  
Disclosed herein are systems, computer-implemented methods, and tangible computer-readable media for automatically transcribing voicemail. The method includes receiving a plurality of voicemail...
8792624 Local preservation of an agent message  
An agent of a contact center records an agent message. The recorded agent message is received at the contact center. The recorded agent message is stored. An agent actively using one of a first...
8781080 Systems and methods for presenting audio messages  
Systems and methods for presenting audio messages are provided. In some aspects, a method includes receiving an audio message from a first user and generating a text-based representation of the...
8781838 In-vehicle text messaging experience engine  
The disclosed invention provides a system and apparatus for providing a telematics system user with an improved texting experience. A messaging experience engine database enables voice...
8781081 Presence management system  
The present invention provides presence management to a multimodal communication network. A unified messaging system, providing the ability to deliver messages across multiple modes of...
8774372 Telephone call inbox  
A system and method for extracting and presenting useful data from calls received by a client is disclosed. The resulting “telephone call inbox” is a way for a client view pay per call advertising...
8774373 System and method for externally mapping an interactive voice response menu  
Interactive voice response mapping used in a transaction between a waiting party and a queuing party includes the queuing party having a queuing calling system (QCS), and communications with the...
8768308 Apparatus and method for creating and managing personal schedules via context-sensing and actuation  
An apparatus and method for schedule management includes storing at least one schedule for a user. The current activity of the user is determined. At a remind time for each schedule, the user is...
8768711 Method and apparatus for voice-enabling an application  
A method of voice-enabling an application for command and control and content navigation can include the application dynamically generating a markup language fragment specifying a command and...
8750466 Voicemail system and method for providing voicemail to text message conversion  
A method and system for allowing a calling party to send a voicemail message as a text message. A calling party leaves a voicemail message and that message is converted from voice to a text...
8737578 Method and device for enabling message responses to incoming phone calls  
A computing device is configured to receive an incoming communication from another computing device. The incoming communication may be for purpose of initiating a voice-exchange session. In...
8737975 Audio-based text messaging  
A device that enable users to send and receive a message in different formats may include a text message gateway, an audio message gateway, and a processor. The text message gateway may include a...
8724780 Voice interaction method of mobile terminal based on voiceXML and mobile terminal  
The present invention discloses a voice interaction method of a mobile terminal based on VoiceXML and a mobile terminal, which comprises: converting received voice information into a VoiceXML...
8726297 Search tool that aggregates disparate tools unifying communication  
A user entering information in an application might desire functionality not supported by that application. Based on an input or a subset of the input, a functionality associated with a different...
8718047 Text to speech conversion of text messages from mobile communication devices  
A method includes providing a user interface, at a mobile communication device, that includes a first area to receive text input and a second area to receive an identifier associated with an...
8706912 Unified LTE cloud system  
Unified communication system for consolidating different message sources (e.g. emails, SMS, voice message, fax, text messages etc.) into a single accessible location with the ability to...
8705713 System and method for processing messages  
A system that incorporates teachings of the present disclosure may include, for example, a Unified Messaging System (UMS) having a controller to receive one or more voicemail, video, or text...
8705705 Voice rendering of E-mail with tags for improved user experience  
Tags, such as XML tags, are inserted into email to separate email content from signature blocks, privacy notices and confidentiality notices, and to separate original email messages from replies...

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