Matches 101 - 150 out of 442 < 1 2 3 4 5 6 7 8 9 >


Match Document Document Title
8406791 Audio on location  
A system is disclosed for receiving, categorically storing, and supplying different types of location-specific audio information to either fixed or mobile users. The audio information is...
8402499 Voicemail interface system and method  
Disclosed herein are inventions that integrate a home television set top box (“STB”) or home media center with a smart voicemail system of a telephone service provider. Smart voicemail features,...
8385517 Replying through different channels  
An apparatus includes a display and a processor connected to the display. The processor being configured to transmit at least one reply communication in response to an incoming communication, the...
8374316 System for recording spoken phone numbers during a voice call  
A method, system and computer program product for employing speech recognition technology to recognize a number spoken during a telephone call and a voicemail message. A speech recognition and...
8369843 Method of responding to an incoming communication received by a handheld device  
A method for replying to an incoming communication received by a handheld electronic device comprises detecting an incoming communication, detecting a selection of one of a number of predetermined...
8370141 Device, system and method for enabling speech recognition on a portable data device  
Devices, systems and methods for converting analog data to digital data or digital data to analog data for enabling speech recognition processing on a portable data device are provided. The system...
8363796 Selection and initiation of IVR scripts by contact center agents  
Methods, devices and systems for selecting IVR script and initiating that IVR script are provided. More specifically, playback of an IVR script to a user of a client endpoint can be initiated by...
8358752 User profile based speech to text conversion for visual voice mail  
Messages in a message system are converted from one format to another format in accordance with preferred message formats and/or conditions. Message formats can include text messages, multimedia...
8355484 Methods and apparatus for masking latency in text-to-speech systems  
A technique for masking latency in an automatic dialog system is provided. A communication is received from a user at the automatic dialog system. The communication is processed in the automatic...
8351581 Systems and methods for intelligent call transcription  
Intelligent call transcript systems and methods are disclosed. An intelligent call transcript system can create a transcript of a telephonic communication and supplement the transcript with...
8345665 Text to speech conversion of text messages from mobile communication devices  
A method includes providing a user interface, at a mobile communication device, that includes a first area to receive text input and a second area to receive an identifier associated with an...
8345832 Enhanced voicemail usage through automatic voicemail preview  
Textual preview of a voicemail is generated and provided through email or similar media to users along with the audio version. Transcription of the textual version, as well as additional...
8340640 Transcription systems and methods  
A communication device may participate in telephone calls. The communication device may allow a user to request transcription of a telephone call by prompting the user when the telephone call is...
8335496 Playing local device information over a telephone connection  
Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for playing local device information over a telephone connection. In one aspect, a method...
8328089 Hands free contact database information entry at a communication device  
A method, system, and program provides for hands free contact database information entry at a communication device. A recording system at a communication device detects a user initiation to...
8325883 Method and system for providing assisted communications  
An approach is provided for selectively translating a communication session and associated media among different formats based on user sensory impairment, preferred communication format, device...
8326622 Dialog filtering for filling out a form  
The invention discloses a system and method for filling out a form from a dialog between a caller and a call center agent. The caller and the caller center agent can have the dialog in the form of...
8325886 Methods and systems for managing telecommunications  
Methods and systems for call processing are described. In an illustrative embodiment, a call processing system answers a call from a caller intended for a first party and records a message from...
8320533 System and method for replying to voice messages left by callers  
An exemplary system and associated method for a communications system allowing responses to messages in an electronic environment are disclosed. The communications need not be based on the same...
8320535 Selectable greeting messages  
Systems, methods, and machine-readable media are disclosed to provide selectable greetings or responses to a request to initiate a communication. In one embodiment, a method of providing...
8315360 Method for designing an automated speech recognition (ASR) interface for a customer call center  
A method of designing a customer interface for a service center, such as an automated speech recognition (ASR) self-service center. Customer activity to an existing service center is monitored,...
8315361 Voice message transmission and retrieval  
A method and system for storing, transmitting and retrieving an audio message is disclosed herein. The invention allows a recipient to access a voice message sent by a sender by clicking on an...
8300774 Method for operating a voice mail system  
A method for operating a voice mail system connected to a telecommunication system, having a recorder with a message storage connected thereto, shall enable a particularly flexible use of a speech...
8300776 Highlighting of voice message transcripts  
A computer-implemented voice mail method includes obtaining an electronic audio file of a recorded user message directed to a telephone user, automatically generating a transcript of the recorded...
8290125 Voice response unit shortcutting  
A system, method and program product for providing voice response unit (VRU) shortcuts. A system is provided that includes: a user interface for allowing a user to input a targeted VRU, a goal,...
8270576 Network protocol converter  
An arrangement includes an input to receive DTMF tones, logic to convert the DTMF tones to SMPP protocol, and an output to provide the SMPP protocol.
8266664 Methods and apparatus to provide messages to television users  
Methods and apparatus to provide messages to television users are disclosed. An example method includes receiving a request for a voicemail message from the television user, determining a...
8265255 End-to-end session without signaling protocol  
An endpoint system for media communication comprises a resource-limited device and a base station. The resource-limited device at least one of receives and outputs at least one of audio and...
8259910 Method and system for transcribing audio messages  
A transcribing method may include receiving an audio message from a customer via a telephone, determining whether one of the agent transcribers is available, storing the audio message when an...
8254535 Performing actions for users based on spoken information  
Techniques are described for performing actions for users based at least in part on spoken information, such as spoken voice-based information received from the users during telephone calls. The...
8254533 System and apparatus for processing a communications session  
A system and apparatus for processing a communications session is disclosed. A system that incorporates teachings of the present disclosure may include, for example, a communication device can...
8244221 Visual voicemail messages and unique directory number assigned to each for accessing corresponding audio voicemail message  
An improved visual voicemail system is provided. When a call is made to a wireless telephone device and a voicemail message is deposited for the called party, the voicemail message is transcribed...
8239887 System and method for providing advertisement based on speech recognition  
This invention relates to a system and method for providing dedicated television advertisements based on speech recognition of telephone conversations. The home user makes telephone calls using a...
8233598 Telecommunication and multimedia management method and apparatus  
A remote conversation management device to manage conversations on a first communication device. The method includes maintaining a gateway node having a first interface to enable the gateway node...
8229091 Interactive voice response to short message service text messenger  
A method is disclosed that includes receiving a selection of an interactive voice response (IVR) option. The method also includes receiving, at an IVR system, a first spoken message. The first...
8223938 Methods, systems, and computer program products for providing caller identification services  
A method, system, and computer program product for providing caller identification services to an Internet Protocol-enabled device are provided. The method includes receiving a communication...
8213580 Automated message conversion based on availability of bandwidth  
A method, apparatus, and computer usable program product for managing a communications session. The process monitors a bandwidth of the communications device in response to detecting an exchange...
8204182 Dialect translator for a speech application environment extended for interactive text exchanges  
The present solution includes a real-time automated communication method. In the method, a real-time communication session can be established between a text exchange client and a speech...
8204486 Dynamic messaging routing and audio-to-text linking for visual voicemail  
An improved visual voicemail system is provided. When a call is made to a wireless telephone device and a voicemail message is deposited for the called party, the voicemail message is transcribed...
8199888 System and method for automatically transcribing voicemail  
Disclosed herein are systems, computer-implemented methods, and tangible computer-readable media for automatically transcribing voicemail. The method includes receiving a plurality of voicemail...
8194829 Leaving a message for a party while on an active real-time communication  
When one party to an active call has momentarily stepped away from the call that has not been put on hold, the other party can record and leave a message for the party that stepped away, and then...
8184781 Method and system for communicating information  
System and method for communicating information from an information provider to a recipient are provided. One illustrative application for the system and method is in a medical practice. The...
8184780 System and method for controlling voicemail transcription from a communication device  
Systems, methods and software product control voicemail transcription from a communication device. An audio mode is monitored within the communication device to determine a change in status...
8175229 Enhancing messaging services using translation gateways  
In one embodiment, a translation gateway is for use between a network of a messaging service provider and a hostile data network. The gateway is to forward messages using a secure connection...
8170537 Playing local device information over a telephone connection  
Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for playing local device information over a telephone connection. In one aspect, a method...
8160214 Mixed protocol multi-media provider system incorporating a session initiation protocol (SIP) based media server adapted to operate using SIP messages which encapsulate GR-1129 advanced intelligence network based information  
A system and method for processing a plurality of requests for a plurality of multi-media services received at a Private Service Exchange (PSX) defined on the system from a plurality of...
8155281 Cross-media voice mail notification and delivery  
The subject mater herein relates to voice mail systems and, more particularly, cross-media voice mail notification and delivery. Various embodiments described herein provide systems, methods,...
8144841 Multimedia spam determination using speech conversion  
Determining unwanted multimedia message originated from a multimedia call. An interface receives a multimedia message from a telecommunication service operator, and multimedia message is stored on...
8144840 Method and system for facilitating mediated communication  
One embodiment of the disclosures made herein is a method for facilitating mediated communication. In such an embodiment of the disclosures made herein, a voice-based communication request...
8139726 Voicemail system and method for providing voicemail to text message conversion  
A method and system for allowing a calling party to send a voicemail message as a text message. A calling party leaves a voicemail message and that message is converted from voice to a text...

Matches 101 - 150 out of 442 < 1 2 3 4 5 6 7 8 9 >