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Document Title |
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7383199 |
Method for forecasting and managing multimedia contacts
Multimedia contacts are forecasted, propagated, and managed for each period in a range. The number of contacts received in a period is forecasted using historical methods and is propagated to...
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7363029 |
Unified interface for voice, text or picture message authoring
A unified messaging interface and associated methods that enables mobile communication device users to initiate the creation of a message for a recipient without being required to explicitly...
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7359493 |
Bulk voicemail
Delivering a bulk voicemail to a group of recipients includes accessing a data store configured to store targeting data related to a group of potential voicemail recipients and identifying...
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7355988 |
Application server having asynchronous event manager configured for terminating messaging operations and rolling back prescribed data structures
An application server includes an asynchronous event manager configured for selectively terminating an instance executing a messaging session, based on detecting a message from a gateway server...
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7349529 |
Contact center conferencing of e-mail message
The method or system for conferencing an email message such that two or more individuals can simultaneously answer an email message and input their individual expertise on a solution or answer to...
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7349528 |
Unified messaging system
Methods and systems consistent with the present invention provide a unified messaging system. The unified messaging system comprises a unified messaging system server and clients, such as personal...
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7346150 |
Controlling messaging actions using form-based user interface
An integrated messaging system for performing various types of messaging across different types of networks, including integrated user interfaces and administrator interfaces. Embodiments include a...
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7330537 |
Integrating messaging server directory service with a communication system voice mail message interface
An integrated messaging system for performing various types of messaging across different types of networks, including integrated user interfaces and administrator interfaces. Embodiments include a...
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7330536 |
Message indexing and archiving
A method, article of manufacture, and apparatus for archiving auditory communications is disclosed. In an embodiment, this comprises receiving an auditory communication with keywords identified in...
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7327836 |
Architecture for unified messaging
There is disclosed a unified messaging system in which a voice mail domain object comprising a plurality of fields is provided. At least one of such fields is selected to be defined as an open...
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7327834 |
Method and system for providing interactive event reminders
A method and system are provided that communicate interactive event reminder messages across various communications platforms. According to one or more aspects of the present invention, an intended...
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7327831 |
Communication means
A text centre takes in telephonic text message calls. The text centre determines the target address(es) of the calls, and the identity of the target address(es) in each case is recorded in the text...
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7319744 |
Unified messaging/call routing configuration using palmtop computer
A method of routing telephone calls, emails and faxes using a palmtop computer. Using a date book forming a part of a personal information manager application of a palmtop computer, the user enters...
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7317929 |
Delivery of voice data from multimedia messaging service messages
This invention makes it possible to deliver the voice portion of a Multimedia Messaging Service (MMS) message to a recipient without requiring the recipient wireless stations to be MMS-enabled. A...
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7317789 |
Method and apparatus for automatic telephone menu navigation
Principles of the present invention provide techniques for automatically navigating through a telephone menu system. Illustrative techniques of the invention permit a user of a telephone menu...
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7317788 |
Method and system for providing a voice mail message
Embodiments provide a system, methods, apparatus, means, and computer program code for providing a voice mail message.
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7315821 |
System and method for health care information processing based on acoustic features
A question as to the physical condition and a question as to the feeling are asked, answers are accepted by voice, acoustic features are extracted from the answer to the question as to the physical...
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7315613 |
Multi-modal messaging
Systems and methods for multi-modal messaging that enable a user to compose, send and retrieve messages, such as SMS, MMS, IM or ordinary e-mail messages, for example, using one or more I/O...
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7313227 |
Animated/digitally depicted interactive voice session services over an IP network
A telecommunications service application. The application includes associating, each of a plurality of subscribers with at least one respective avatar, where the at least one avatar includes at...
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7310513 |
Hand-ear user interface for hand-held device
A hand-held information processing device, such as a mobile phone, has a thumb wheel that lets the user scan a circular array of options. Each respective one of the options is represented by a...
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7305344 |
Wirelessly loaded speaking consumer product container method and system
A method of communicating product use instructions to patient includes: (a.) providing a group of product container with microprocessors, and, (b.) providing a central processor separate from the...
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7305069 |
Multi-copy, multi-media, non-redundant messaging
Presently disclosed are apparatus and methods for coordinating the delivery of messages and/or message notifications among multiple messaging media and message services so that the successful...
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7292869 |
Telephone equipment including a line holding system, an extension communication detecting system, and a notification system
A telephone equipment having a main apparatus and a plurality of cordless handsets, which can perform an extension communication with being relayed by the main apparatus. Such a telephone equipment...
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7292679 |
Method and a system for submitting messages deposited in an inbox of a messaging service
A system and a method for submitting a message (MSG) to a telecommunications terminal ( 2 ) of an addressee, which message has been deposited by a caller in an inbox ( 12 ) of a messaging server (...
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7286650 |
System and method for voice-mail and e-mail synchronization
Disclosed is a unified messaging system and method for combining a voice-mail system with an e-mail system. The present invention is a hybrid event driven system that polls a universal e-mail box...
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7286251 |
Peripheral device, printing apparatus, data acquisition method, print support method, print support system, portable communication terminal, and printing method
A printer is connected to a portable communication terminal which is accessible to a server device on a network. The printer comprises an interface connected to the portable communication terminal,...
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7283620 |
Systems and methods for originating and sending a voice mail message to an instant messaging platform
Systems and methods for originating and sending a voice mail message to an instant messaging platform. One particular system includes a voice mail service adapted to receive a voice mail message...
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7280646 |
Dynamic Caller ID messaging
Methods, systems, and apparatuses for caller identification messaging are disclosed. According to one embodiment, a calling party uses a Caller ID Messaging Device that supplants the incoming...
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7275032 |
Telephone call handling center where operators utilize synthesized voices generated or modified to exhibit or omit prescribed speech characteristics
A human operator's voice is artificially varied prior to transmission to a remote caller. In one example, the operator indicates target speech content (e.g., actual speech, pre-prepared text,...
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7274777 |
Substantially synchronous deposit of messages into multiple communication modalities
The present disclosure provides systems and methods for storing messages using multiple communication modalities, in which a first communication is received from a first communication system. The...
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7257202 |
Telephone communication system
A video-phone call with a portable video-phone terminal is enabled for a cellular phone which has not video-phone service provided, by making use of cameras and display devices placed on the...
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7257201 |
System and method for unified messaging in inter/intranet telephony
A network telephony system is provided which enables unified messaging services. The system generally includes at least one user agent ( 102,104 ) operatively coupled to a data network ( 106 ) and...
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7254218 |
Method and apparatus to permit interjected messaging in a multimedia messaging system
A method and apparatus for handling misdirected responses in a multi-media messaging environment is described. The system includes a third party originator that sends data to a recipient bypassing...
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7251314 |
Voice message transfer between a sender and a receiver
A method and system forwards voice messages from a sender to a receiver through a network. A voice-mail device records a phone number of a receiver and a voice message of a sender within a digital...
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7248675 |
Method and apparatus for establishing a voice call to a PSTN extension for a networked client computer
A method and apparatus for establishing a voice call to a PSTN extension for a networked client computer, and routing the voice call off of the network, is provided. In a first embodiment, the...
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7245707 |
Data network based telephone messaging system
A sending device exchanges handshake signals with a recording device prior to the delivery of voice messages. The sending and recording device are remotely connected using a data network. In one...
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7233655 |
Multi-modal callback
A method and system for generating multi-modal callback messages for a user of a wireless terminal connected to an access network. A multi-modal response is generated in response to a request for...
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7233648 |
Method and apparatus for a telephone user interface control for enabling and disabling a web interface
The present invention provides a method and apparatus to activate or deactivate a web interface to a voicemail system through a telephone user interface to the voicemail system. During a setup...
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7224788 |
Method and device for generating voice/text/image commercial information ringback tone during communication wait
Voice/text/image commercial information generating method and device during a communication is on wait. The method includes the steps of: checking a telephone call, connecting with a commercial...
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7224778 |
Method and apparatus for managing subscription-type messages
A method and apparatus for managing subscription-type arrangements involving a recurring series of messages sent to a plurality of user recipients on a communications network is disclosed. Incoming...
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7221739 |
Callback function for messaging platform in public telephone system
A messaging system includes a messaging platform storing a message from a calling party, a switching mechanism for receiving a call from a subscriber to access the stored message, and a routing...
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7221673 |
Voice-mail application on the router with no secondary storage available
In accordance with a method and apparatus of the present invention, a voice communication system is disclosed for use in a packet switching network environment including a host server for...
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7218919 |
Voicemail short message service method and means and a subscriber terminal
A voicemail short messaging method ( 10, 20, 30 ) and unit and a subscriber terminal for instantaneous packet switched voicemail between Internet compatible computers, personal digital assistants,...
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7215758 |
Generating media-specific interaction control programs
Apparatus includes a communications processor to receive and route communications from a plurality of communications mediums. A plurality of program generators is coupled to the communications...
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7206745 |
Method and apparatus for accessing targeted, personalized voice/audio web content through wireless devices
A wireless web system allows users to navigate web pages that include links to audio content where the pages are provided over a data connection and the audio content is provided over a voice...
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7206402 |
Method of and system for call service system, and computer product
A user is made to select among a retrieval of a knowledge data base, an inquiry through an electronic mail, and receipt of an answer to an inquiry through a telephone. This selection may be made...
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7194516 |
Accessing different types of electronic messages through a common messaging interface
The present invention extends to methods, systems, computer program products, and data structures for presenting different types of electronic messages at a common interface. Electronic message...
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7190950 |
Storage of voicemail messages at an alternate storage location
A method and system are provided for storing received voicemail messages to alternate storage locations. A subscriber to voicemail services provides a voicemail system with an address or a number...
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7184539 |
Automated call center transcription services
A method for communicating with a call center can include receiving a telephony contact from a caller. A discoursive input including free-form speech can thereafter be received. The discoursive...
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7184537 |
Apparatus and method for CNG detection with call waiting
A telephone switching device which includes a detector for identifying a call waiting (CW) signal when the incoming telephone line is in use. The detector device automatically switches the incoming...
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