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9041562 Controlling a voice site using non-standard haptic commands  
An apparatus and an article of manufacture for controlling a voice site using a haptic input modality include validating a haptic input from an instrument capable of accessing a voice site,...
9036791 Telephone system having alert module  
One telephone system embodiment having an alert module includes a base unit and at least one handheld unit. The base unit has a processor in data communication with a telephone network interface,...
9036807 Method and system for routing messages and connecting users associated with live-connected content  
According to one embodiment, a first request of a first user is received for communicating with an agent concerning a content item of a media presentation presented to the first user. In response,...
9036795 System and method for generating and facilitating comment on audio content  
A computer-implemented system and method for generating audio content using a telephony system. The method includes receiving a telephone call initiation request through a computer implemented...
9031215 Method and apparatus for new subscriber access to telephony features  
A method and apparatus for gaining access to communication services includes receiving an initial inquiry for communication service access, collecting equipment information based upon the initial...
9031537 Electronic wireless hand held multimedia device  
An electronic wireless hand held multimedia device includes a microprocessor and more than one wireless transceiver modules enabling wireless communications over a variety of standards, including...
9025740 Method and system for improved communication security  
Security is improved in a communication system in which a communication connection is established when a user who has received a software button on his computing device (a Recipient) clicks on the...
9025736 Audio archive generation and presentation  
A method, information processing system, and computer program storage product for automatically generating auditory archives in a customer service environment are disclosed. A communication link...
9020124 System and method for implementing do-not-disturb during playback of media content  
The disclosed embodiments include a system, method, and computer program product for implementing do-not-disturb feature during media content. For example, in one embodiment, a determination is...
9020112 Communication apparatus and communication system  
A communication apparatus including: a relaying section which relays phone conversation between a sub-communication apparatus and an external communication apparatus which is in a communicable...
9014362 System and method for processing multi-modal communications within a call center  
A system and method for processing multi-modal communications is provided. A call is received into a call center via a telephone. The call includes an inquiry of incoming speech utterances from a...
9002963 System, method and computer program for recipient controlled communications  
A communication system is provided in which users associate handling data identifying how messages are to be processed with contact data. Handling data for the identified contacts in the contact...
8994782 Local media rendering  
The invention involves local media rendering of a multi-party call, performed by a Client User Equipment (1). The media is encoded by each party in the call, and sent as a media stream to a Media...
8995628 System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services with closed loop transaction processing  
A method and system for accomplishing closed-loop transaction processing in conjunction with interactive, real-time, voice transmission of information to a user is disclosed. A voice-based...
8995627 System and method for providing access to a visual phone menu  
Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for providing access to a visual phone menu is disclosed. One of the methods includes receiving a...
8989362 Method, system, and apparatus for overriding a ring back signal  
Overriding a ring back signal involves receiving a ring back signal at a communications apparatus from a communication network in response to a user-initiated connection request. The ring back...
8990321 Dynamic formatting of messages for multiple endpoints  
In one general aspect, a tangible computer-readable storage medium can be configured to store instructions that when executed cause a processor to perform a process. The instructions can include...
8989785 Method of providing voicemails to a wireless information device  
Voicemail is received at a voicemail server and converted to an audio file format; it is then sent or streamed over a wide area network to a voice to text transcription system comprising a network...
8983835 Electronic device and server for processing voice message  
An electronic device includes a voice processing unit, a wireless communication unit, and a combining unit. The voice processing unit receives speech signals. The wireless communication unit sends...
8983039 Caller ID surfing  
A method and system for displaying and producing computer based documents seamlessly to users that relate to their telephone calls is provided. The invention is able to be used with social media,...
8977695 System and method for message recall in a unified messaging system  
A method and system for managing messages in a unified messaging (UM) platform to enable message recall is disclosed. The UM platform deposits a message from a sender into a UM mailbox of a...
8976953 Systems and methods of controlling confidential communication in contact handling systems  
Methods and apparatus for improving confidentiality of sensitive information received from a customer in a contact handling system including an agent are disclosed. The method can include opening...
8971312 Universal communications identifier  
An approach is provided for supporting a plurality of communication modes through universal identification. A core identifier is generated for uniquely identifying a user among a plurality of...
8953757 Preloading contextual information for applications using a conversation assistant  
Usage data associated with a user of a telephonic device is accessed by a remote learning engine. A service or a product is identified by the remote learning engine based on the accessed usage...
8954318 Method of and system for using conversation state information in a conversational interaction system  
A method of using conversation state information in a conversational interaction system is disclosed. A method of inferring a change of a conversation session during continuous user interaction...
8948354 Telecommunication and multimedia management method and apparatus  
A telecommunication and multimedia management apparatus and method that supports voice and other media communications and that enables users to: (i) participate in multiple conversation modes,...
8947487 Method and apparatus for combining speakerphone and video conference unit operations  
A High Speed Serial Bus connecting teleconference devices, such as video conference unit, speakerphone, external loudspeakers or microphones is disclosed. The disclosed embodiments enable the...
8942358 Unified and best messaging systems for communication devices  
A unified messaging system which can provide messaging services for a plurality of different “message types” is disclosed. The unified messaging system can serve as a single interface to a number...
8942359 Offline voicemail  
A method for accessing offline voicemail messages within a mobile messaging application may be provided. First, a voice mail message may be received and the voicemail message may be transcribed to...
8938052 Systems and methods for structured voice interaction facilitated by data channel  
A voice channel connection and a data channel connection are established with a structured voice interaction system. Navigation information for and provided by the structured voice interaction...
8934614 Systems and methods for dynamic pay for performance advertisements  
Methods and apparatuses to dynamically determine the performance event of a listing based on the progress levels of responses received in response to a presentation of the listing. One embodiment...
8934615 Message routing and determining a message recipient in a unified messaging system  
A sender is identified based at least in part on originator identification information associated with an incoming communication. A message recipient is then determined based at least in part on...
8929256 Third party charging for SIP sessions  
Communication networks and associated methods are disclosed that provide third party charging for SIP sessions. A communication network of the invention comprises a session control function (e.g.,...
8924254 System and method for interactive advertisement augmentation via a called voice connection  
Disclosed herein are systems, methods, and computer-readable storage devices for streaming data. The method includes presenting a data stream including an interactive communication and detecting...
8918526 Application service invocation based on filter criteria  
An Internet Protocol Multimedia Subsystem (IMS) device includes a memory configured to store a subscriber profile, where the subscriber profile includes at least one criterion relating to an event...
8914284 Methods and apparatus for conducting internet protocol telephony communication  
IP telephony communications are conducted by sending both data produced by a CODEC that represents received spoken audio input, and a textual representation of the spoken audio input. A receiving...
8914003 System and method for processing a voicemail  
Described is a system and method for processing a voice mail. The method comprises receiving a voice mail, converting the voice mail into a text message using a predefined speech-to-text...
8903073 Systems and methods for visual presentation and selection of IVR menu  
Embodiments of the invention provide a system for generating an Interactive Voice Response (IVR) database, the system comprising a processor and a memory coupled to the processor. The memory...
8903057 Offline voicemail  
A method for accessing offline voicemail messages within a mobile messaging application may be provided. First, a voice mail message may be received and the voicemail message may be transcribed to...
8897430 Missed instant message notification  
A method and system for capturing missed communications is provided. An enhanced real-time communication system receives a communication from an initiating participant for a receiving participant...
8897425 Methods, systems, and products for accessing call logs  
Methods, systems, and products provide remote access to call logs upon request. An incoming call is processed and an address is retrieved that is associated with a called number. An electronic...
8891741 Call control element constructing a session initiation protocol (SIP) message including provisions for incorporating address related information of public switched telephone network (PSTN) based devices  
A Session Initiation Protocol (SIP) message adapted for use by a multi-media services provider system to form a multi-media communication path between at least a calling communication device...
8891748 System and method for establishing a call  
A system and method for providing a voice communication service between a first user and a second user after the first user and the second user are communicating via a non-voice communication...
8885799 Providing of presence information to a telephony services system  
In support of an interactive telephony services system, a presence gateway provides presence information regarding availability of a called party to communicate using an instant communications client.
8885639 Method and system for providing talking call waiting in a SIP-based network  
A method and system of an embodiment of the present invention may include receiving a call request directed to a called party, identifying announcement information associated with the call...
8879694 Communication apparatus and communication system  
A communication apparatus including: a communication portion which performs a data communication with a sub-communication apparatus; a transmission-data communicating portion which performs a...
8879693 System and method for voice-activated dialing over implicit and explicit NFA trunks  
A system and method for voice-activated dialing using implicit and explicit trunks including receiving a call from the user telephone and establishing a first connection. In response to...
8880612 Mobile device proxy for instant messaging  
A proxy for SMS-based wireless instant messaging (IM) is located on a network server. The proxy provides an on-line IM presence for a mobile device user and facilitates multiple cross-platform IM...
8867708 Systems and methods for visual presentation and selection of IVR menu  
Embodiments of the invention provide a system for enhancing user interaction with Interactive Voice Response (IVR) destinations, the system comprising: a processor; and a memory coupled to the...
8863209 Method and apparatus for merging voice and data features with internet protocol television  
A method and apparatus that enable the use of a multi-service endpoint device to integrate features and functions of voice and/or data services with IPTV service through a TV console are...