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7336639 |
Method and system for providing service request notifications related to a communications network
A trunk-group request tool automates the process of manually receiving and analyzing trunk-group circuits pertaining to switch circuits located within a switch facility of a communications network....
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7194257 |
Automatic dialing for a wireless communications device
A wireless communications device comprises a transceiver, memory, and a controller. The transceiver permits a user to communicate with a remote party via a wireless communications network. Whenever...
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7010360 |
Automatic conversion of dates and times for messaging
A system and method are disclosed for automatically converting dates and times in electronic text messages to the local dates and times of the message recipients. For example, when a text message...
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6975707 |
Personal caller ID
The present invention provides an apparatus for efficient communication of messages such as voice messages in a telephone answering system. The apparatus includes an input to receive an incoming...
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6922466 |
System and method for assessing a call center
A system for assessing an automated call routing system's performance is structured to present a caller calling into the automated call routing system with a call that includes an interactive voice...
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6785370 |
System and method for integrating call record information
A system and method for monitoring a telephone switching environment. In a preferred embodiment the system and method construct a call record for each telephone call; receive data regarding...
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6785369 |
System and method for data recording and playback
A system and method for playing back data segments stored in one or more locations and managed by one or more playback servers. In a preferred embodiment the system and method receive data...
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6693995 |
Personal caller I. D.
This invention can state a Client's question or request for information, answer the question and give the requested information and get a response on the question answered and a response on the...
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6674841 |
Method and apparatus in a data processing system for an asynchronous context switching mechanism
A method and apparatus in a data processing system for asynchronous context switching. Requests of graphics processes are received to process graphics data for display in a queue in the graphics...
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6661877 |
System and method for providing access to a unified message store logically storing computer telephony messages
A system and method for providing access to a unified message store logically storing computer telephony messages is disclosed. A multiplicity of heterogeneous storage objects corresponding to...
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6640210 |
Customer service operation using wav files
A customer service center includes a server connected to a computer network. The server contains a speech recognition system. An operator station is capable of connecting to the server. A...
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6574329 |
Incoming call processing method, incoming call processing apparatus, and computer-readable recording medium having an incoming call processing program recorded thereon
The present invention relates to an incoming call processing method for enabling immediate answering of the greatest possible number of incoming calls without generating unserviced phone calls, by...
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6493431 |
Method and system for capturing telephone calls
A server facilitates communication between a calling party and a called party. The server includes a communications interface for enabling communications with the calling party. The server also...
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6480579 |
Method and apparatus for recording and replaying messages
An apparatus for recording and replaying a message received from a calling party through a telephone line is disclosed. Messages received from a plurality of calling parties are stored in a memory....
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6275569 |
Circular memory addressing option for audio messages
In a digital voice messaging system, a circular message storage selection is added to allow the digital voice messaging system to automatically overwrite previously-stored, e.g., the oldest...
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6229519 |
Display controller for communication apparatus and method therefor
A radio selective calling receiver having means for receiving a message, and displaying the received message on a display section, the receiver comprising storage means 9 in which the maximum...
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6208716 |
Telephone answering apparatus and method for determining the time of message reception
A telephone answering apparatus for determining the time of message reception includes a host computer having a host clock operatively connected to an application running on the host computer. A...
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6208714 |
Telephone answering apparatus for indicating the presence of a power cycle
A telephone answering apparatus for indicating the presence of a power-cycle includes a memory device which stores a retrieved message and a value from a clock, and a controller operatively...
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6208713 |
Method and apparatus for locating a desired record in a plurality of records in an input recognizing telephone directory
A method and apparatus for locating a desired record amongst a plurality of records in a telephone directory involves associating a frequency field with each of the records, the frequency field...
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6058163 |
Method and system for monitoring call center service representatives
A method and system permit monitoring of a call center agent or similar service representative in servicing calls in a call center using a variety of scheduling criteria. Monitoring schedules for...
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RE36416 |
Method and apparatus for dynamic and interdependent processing of inbound calls and outbound calls
A method for optimizing the pacing and processing of inbound calls and outbound calls. Statistics are generated concerning inbound calls and outbound calls, and concerning the performance of each...
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5982863 |
Communications system for a service provider
An integrated, electronic communications system and method for a service provider that provides an intelligent interface between a client, a service provider and a data network and/or a telephone...
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5963617 |
Method for transferring registered speech message from automatic telephone answering system at a reserved time
A method for transferring a speech message registered by a user from an automatic telephone answering system at a reserved time wherein the reserved time and speech message are registered along...
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5940792 |
Nonintrusive testing of telecommunication speech by determining deviations from invariant characteristics or relationships
A method of analysis of characteristics of a telecommunications network measures properties of speech carried by a line under test and includes the steps of identifying a part of the speech signal...
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5930337 |
Dynamic message-mailbox size variation
A messaging system (100) automatically correctly resizes users' mailboxes (160-161) based on information gathered through periodic activity audits (206). The gathered information includes frequency...
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5832062 |
Automated voice mail/answering machine greeting system
An automated voice mail/answering machine greeting system includes a computer system having a real time clock, a CPU, and persistent memory that stores data representing appointment text data for...
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5832061 |
System and method incorporating a mover's mailbox in an intelligent network
An intelligent network architecture is employed to handle calls placed to a network subscriber who has changed telephone numbers from an old telephone number to a new telephone number. In a...
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5825855 |
Method of recognizing pre-recorded announcements
A method of recognizing correspondence between a pre-recorded sample announcement and the identical pre-recorded reference announcement is shown. The reference pre-recorded sample announcement is...
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5818907 |
Method and system for automatically monitoring the performance quality of call center service representatives
A method and system permit monitoring the performance of a call center agent or similar service representative in servicing calls in a call center by determining an interval within which to monitor...
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5812638 |
Telephone operator mid-call queuing interval system and associated method
A method for handling incoming callers to a call processing system such as a directory assistance facility, and associated system is disclosed. The method includes the steps of recording a greeting...
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5644627 |
Method and apparatus for processing a voice message intended for a selective call transceiver
A method and apparatus processes a voice message for a selective call transceiver (SCT) (110) in a selective call communication system. A fixed portion (100) of the system accepts and stores (602)...
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5642428 |
Method and apparatus for determining playback volume in a messaging system
Method and apparatus for use in conjunction with voice messaging systems for determining playback volume of a message so that a good representation is provided for a voice-related portion of the...
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5631949 |
Location independent time reporting message retrieval system
When a subscriber to message retrieval service retrieves a message, rather than reporting a time of day associated with the message that may not have any meaning to the subscriber if the...
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5596629 |
Data transmission over a communication line
A data communication apparatus includes a data communication section, a calling section for calling a desired destination, a manual instruction section for issuing a manual instruction for starting...
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5586172 |
Telephone exchange system
A telephone exchange system accommodates a plurality of central office lines and a plurality of telephones and records a telephonic communication in a recording area shared by the plurality of...
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5551025 |
Relational database system for storing different types of data
In a traffic view server (TVS) system in which the traffic through a telecommunications network is monitored, a database system is provided to enable high processing rate for the TVS, both for...
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5526407 |
Method and apparatus for managing information
A method and apparatus for recording, categorizing, organizing, managing and retrieving speech information obtains a speech stream; stores the speech stream in at least a temporary storage;...
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5519766 |
Message length reporting system for telephone communication system
A voice mail message system detects the length of each message and provides an indication of the length to a user together with other message information when messages are requested. The indication...
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5463676 |
Key telephone system with a voice storage equipment
A key telephone system with a voice storage equipment has means for memorizing voice mail messages, sender and receiver phone numbers, a recording time and means for displaying the recording status...
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5425082 |
Communication processing apparatus, communication processing system, and communication processing method
In a communication processing apparatus, communication processing system and communication processing method for performing communication processing between a transmitting unit and a receiving unit...
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5418835 |
Method of delivering paging messages using voice mail
In a cellular communication system, the delivery of a page or message is attempted over the system to a user of the system. If the page or message is undeliverable before a set period of time, the...
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5414757 |
Voice mail system for news bulletins
An improved method and apparatus for distributing news items to the users of a computerized voice mail system. The news items are stored on disk. A news item memory table is stored in active...
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5247514 |
Multiple channel transit call control apparatus
A multiple channel transit call control apparatus includes a transit message storage queue unit, a node message counter, a node transit trunk call opportunity message definition count memory, and a...
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5052038 |
Apparatus and method for obtaining information in a wide-area telephone system with digital data transmission between a local exchange and an information storage site
A telephone system wherein any one of a large number of telephones is connectible to a local directory-assistance request processor. The name of a subscriber whose telephone number is sought is...
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4792968 |
Statistical analysis system for use with public communication facility
For use with a public communication facility C incorporating terminals T1-TN, e.g. a telephone system, a statistical analysis system D interfaces with individual stations where a caller is prompted...
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4783800 |
Remote controlled interactive scheduler system
An interactive remote controlled scheduling system for enabling a caller at one end of a telephone line, or other channel, to automatically schedule an appointment with an electronic scheduling...
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4547630 |
Speech synthesized time announcement circuit
A speech synthesized time announcement circuit for use with a telephone line control circuit. Upon detection of a predetermined number of ringing signal bursts or a predetermined keypad provided...
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