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8812294 Translating phrases from one language into another using an order-based set of declarative rules  
Translating a phrase from one language into another using an order-based set of declarative rules is disclosed. Information to be communicated as sensory perceptible output is received. An ordered...
8688788 System and method for automatically responding to a message sent to a user at an email server  
A system and methods for adding a personal touch to auto-reply email messages is presented herein. The system and method involve a user enabling a personalized auto-reply feature in their email...
8670543 Systems and methods for providing selectable options to a calling party on-hold  
A method for handling an on-hold communication includes receiving an incoming communication from an initiating party directed to a communication destination address assigned to a receiving party....
8644458 Method and system for routing calls based on a language preference  
A method processes and conditionally routes a call. The method includes receiving a call from a caller, determining a telephone number of the caller, and determining if the telephone number of the...
8630840 Systems and methods for communication with foreign language speakers  
Instant messaging (IM) is provided and translated between parties that speak different languages, such as between a foreign language speaker and an entity. One or more converters may convert the...
8615070 Personalizing computerized customer service  
A method and system for improving user satisfaction with a computer system that includes a computer. The computer prompts a user at a user machine to select a language usage pattern preference from...
8488753 Location based format selection for information services  
In a communication system, a wireless transceiver receives a request message from a caller system for an information service. The information service is associated with an Internet address and an...
8457973 Menu hierarchy skipping dialog for directed dialog speech recognition  
A method and a processing device for managing an interactive speech recognition system is provided. Whether a voice input relates to expected input, at least partially, of any one of a group of...
8406384 Universally tagged frequent call-routing user queries as a knowledge base for reuse across applications  
A computer-implemented method is described for developing query tags for classification of user queries to a call routing application. Multiple user query corpuses are accessed that contain user...
8396195 Methods, systems, and products for dynamically-changing IVR architectures  
Methods, systems, and products are disclosed for dynamically changing an Interactive Voice Response (IVR) system. Responses to a menu of prompts are monitored. A presentation order of the menu of...
8391446 Method and system for routing calls based on a language preference  
A method that processes and conditionally routes a call. The method includes receiving a call from a caller, determining a telephone number of the caller, and determining if the telephone number of...
8335300 Personalizing computerized customer service  
A method for improving user satisfaction with automated response computer driven systems is provided. In one embodiment the automated computer system utilizes a Web browser accessing at least a Web...
8290779 System and method for providing a managed language translation service  
An approach is disclosed for providing a managed language translation service. A request, from a source station, is received, at a switch, to establish a voice call with a destination station. A...
8279861 Real-time VoIP communications using n-Way selective language processing  
A computer-implemented method and system of enabling concurrent real-time multi-language communication between multiple participants using a selective broadcast protocol, the method including...
8249240 Systems and methods for providing selectable options to a calling party on-hold  
Systems and methods are disclosed for providing selectable options to a calling party while the calling party is on hold. A call from the calling party is received and the calling party is placed...
8244222 Professional translation and interpretation facilitator system and method  
A system and method for providing real-time interpretation, translation, and cross-culture communication expertise for delivery over the global communication and wireless networks, mobile...
8190421 Handheld electronic device including toggle of a selected data source, and associated method  
A method for enabling input into a handheld electronic device having at least three selectable languages available thereon includes detecting a predetermined input a number of times and switching a...
8184624 Systems and methods for multiple mode voice and data communications using intelligently bridged TDM and packet buses and methods for performing telephony and data functions using the same  
A system for managing voice and data communications coupled to a wide area telecommunications network. Video data is coupled between the system and a video unit under control of a processor. Audio...
8175244 Method and system for tele-conferencing with simultaneous interpretation and automatic floor control  
A system and method for conducting a conference between a plurality of geographically-dispersed participants, with simultaneous interpretation in a plurality of languages, wherein the method...
8155279 Method and system for routing calls based on a language preference  
A method processes a call received from a caller over a communication network. The method determines a telephone number of the caller, and accesses an electronic database to determine a stored...
8126697 System and method for language coding negotiation  
Systems and methods are provided for establishing a communication session between a first and second communication device. A request may be received for a communication session from the first...
8036893 Method and system for identifying and correcting accent-induced speech recognition difficulties  
A system for use in speech recognition includes an acoustic module accessing a plurality of distinct-language acoustic models, each based upon a different language; a lexicon module accessing at...
7949517 Dialogue system with logical evaluation for language identification in speech recognition  
A method and device are provided for classifying at least two languages in an automatic dialogue system, which processes digitized speech input. At least one speech recognition method and at least...
7940898 Method and system for routing calls based on a language preference  
Systems and methods for processing a call are disclosed. Generally a stored indication of a user's language preference is accessed in response to receipt of a call initiated by the user. The call...
7933777 Hybrid speech recognition  
A hybrid speech recognition system uses a client-side speech recognition engine and a server-side speech recognition engine to produce speech recognition results for the same speech. An arbitration...
7929669 Method and system for reporting events in telecommunication networks  
Methods and systems are provided for reporting to subscribers, wireless network events in a plurality of formats and languages depending upon the particular subscriber group to which a wireless...
7894596 Systems and methods for providing language interpretation  
A method and system of providing a language interpretation service is disclosed. A language interpretation number, such as an 811 number, can be provided. The language interpretation number can be...
7881923 Handheld electronic device including toggle of a selected data source, and associated method  
A method for enabling input into a handheld electronic device having at least three selectable languages available thereon includes detecting a predetermined input a number of times and switching a...
7865394 Multimedia messaging method and system  
A system and method for the distribution of individualized multimedia content over a network to a number of recipients. The system assembles a message containing multimedia content which is...
7773731 Methods, systems, and products for dynamically-changing IVR architectures  
Methods, systems, and products are disclosed for dynamically changing an Interactive Voice Response (IVR) system. Responses to a menu of prompts are monitored. A presentation order of the menu of...
7720460 Automatic character code recognition/display system, method, and program using mobile telephone  
In one embodiment, when a mobile telephone accessible to the Internet accesses a homepage provider server, character codes of the homepage accessed is identified. Thereafter, a homepage is...
7711358 Method and system for modifying nametag files for transfer between vehicles  
A method for managing user nametags for a vehicle communications system includes receiving a nametag transfer request at a call center from a source, determining a target vehicle based on the...
7672850 Method for arranging voice feedback to a digital wireless terminal device and corresponding terminal device, server and software to implement the method  
In one exemplary embodiment of the invention, a method is provided for arranging voice feedback to a digital wireless terminal device, which includes a voice-assisted user interface (Voice UI),...
7640159 System and method of speech recognition for non-native speakers of a language  
An accent compensative speech recognition system and related methods for use with a signal processor generating one or more feature vectors based upon a voice-induced electrical signal are...
7596370 Management of nametags in a vehicle communications system  
A method for managing user nametags for a vehicle communications system, the method including receiving a nametag transfer request at a call center from a source, determining a target vehicle...
7586908 Systems and methods for multiple mode voice and data communications using intelligenty bridged TDM and packet buses and methods for performing telephony and data functions using the same  
A video conferencing method is provided in a system for managing voice and data communications to a plurality of users. Computer data is communicated between the system and one of a plurality of...
7548611 Method and system for reporting events in telecommunication networks  
Methods and systems are provided for reporting to subscribers, wireless network events in a plurality of formats and languages depending upon the particular subscriber group to which a wireless...
7450695 Method and system for routing calls based on a language preference  
Systems and methods for processing a call are disclosed. Generally a stored indication of a user's language preference is accessed in response to receipt of a call initiated by the user. The call...
7433455 Processing a communication session using a rules engine  
Processing a communication session involves accessing a database storing features that include caller preferences associated with a caller and callee capabilities associated with a callee. Rules...
7426266 Systems and methods for providing selectable options to a calling party on-hold  
Systems and methods are disclosed for providing selectable options to a calling party while the calling party is on hold. A call from the calling party is received and the calling party is placed...
7398215 Prompt language translation for a telecommunications system  
A prompt translation application for use in a telecommunications messaging system provides an administrator with a plurality of messaging prompts in a base language for revising, translating, and...
7376415 System and method for offering portable language interpretation services  
Language interpretation for users includes a portable system for providing access to interpretation services, such as a prepaid, debit or credit card for the user. The prepaid card has a number of...
7376710 Methods and systems for providing access to stored audio data over a network  
Methods and systems for providing access to stored audio data include a convenient syntax that facilitates control of an audio server. The methods and systems are capable of playing provisioned...
7359860 Call flow object model in a speech recognition system  
Systems and methods are provided for embodiments of a speech recognition system call flow object model. The systems and methods organize and execute, for example, multiple question directed...
7349843 Automatic call distributor with language based routing system and method  
A method and system for determining a language of a call handled by an automatic call distributor is disclosed. The method includes the steps of detecting the call, sampling an audio portion of the...
7346507 Method and apparatus for training an automated speech recognition-based system  
A method and apparatus for building a training set for an automated speech recognition-based system, which determines the statistically optimal number of frequently requested responses to automate...
7310413 Language for implementing telephony processing in end points  
A system includes telephony devices that provide services and applications through the execution of scripts in web pages.
7228128 Automatic character code recognition/display system, method, and program using mobile telephone  
In one embodiment, when a mobile telephone accessible to the Internet accesses a homepage provider server, character codes of the homepage accessed is identified. Thereafter, a homepage is...
7123694 Method and system for automatically translating messages in a communication system  
A method and system for automatically translating messages in a communication system wherein, when a connection is set up between a calling terminal device and a called terminal device, a first...
7062544 Provisioning of locally-generated prompts from a central source  
A method and system for providing locally generated prompts/announcements from a centralized source is presented in which voice and text files can be downloaded from a centralized server to a...
Matches 1 - 50 out of 82 1 2 >