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7382867 |
Variable data voice survey and recipient voice message capture system
Personalized voice survey delivery systems and methods in which a computer identifies a person to be surveyed, including his or her phone number or Internet login to a specific website, or email...
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7376220 |
Automatically updating a voice mail greeting
A method for preparing and automatically updating a greeting on a voice mail system comprising receiving a call to a voice mailbox, selecting a greeting template based on one or more conditions,...
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7366499 |
Announcement service for the visually impaired
A visually-impaired person possessing a GPS-equipped cellular phone, or other mobile communications device, who wants to know their location, uses the cellular phone to call a location-announcement...
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7363029 |
Unified interface for voice, text or picture message authoring
A unified messaging interface and associated methods that enables mobile communication device users to initiate the creation of a message for a recipient without being required to explicitly...
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7356356 |
Telephone number retrieval system and method
Methods and systems directed to telephone number retrieval are provided. A terminal requests a telephone number from a telephone number service. A voice response comprising the telephone number is...
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7346507 |
Method and apparatus for training an automated speech recognition-based system
A method and apparatus for building a training set for an automated speech recognition-based system, which determines the statistically optimal number of frequently requested responses to automate...
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7321856 |
Handling of speech recognition in a declarative markup language
Declarative markup languages for speech applications such as VoiceXML are becoming more prevalent programming modalities for describing speech applications. Present declarative markup languages for...
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7313232 |
Monitoring for operator services
The present invention provides for efficient monitoring of operator services calls. A packet gateway is provided in association with a telephony switch, such that circuit-switched connections...
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7308080 |
Voice communications method, voice communications system and recording medium therefor
The objective of the present invention is to enable a speaker to visually confirm whether or not his voice has reached a listener. In order to achieve this objective, in the present invention, the...
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7292678 |
Voice activated, voice responsive product locator system, including product location method utilizing product bar code and aisle-situated, aisle-identifying bar code
The present invention is an item location system which relies upon voice activation and responsiveness to identify location(s) of item(s) sought by a user. The system includes a continuous speech...
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7275032 |
Telephone call handling center where operators utilize synthesized voices generated or modified to exhibit or omit prescribed speech characteristics
A human operator's voice is artificially varied prior to transmission to a remote caller. In one example, the operator indicates target speech content (e.g., actual speech, pre-prepared text,...
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7260187 |
Voice response apparatus and method of providing automated voice responses with silent prompting
A voice response unit (VRU) includes a silent prompt feature in the form of an intentional delay inserted after a message is given to a caller, during which delay the caller may invoke alternative...
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7245903 |
Wireless telephone system with programming and information service
A telecommunication system serves individual programmed instruments by wireless operation, voice dialing and, prepaid operation. The central equipment involves a multiple port wireless platform...
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7242758 |
System and method for automatically processing a user's request by an automated assistant
Embodiments of the present invention relate to a method and system for providing automated directory assistance with minimum external or operator intervention. A directory listing request may be...
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7242752 |
Behavioral adaptation engine for discerning behavioral characteristics of callers interacting with an VXML-compliant voice application
A behavioral adaptation engine integrated with a voice application creation and deployment system has at least one data input port for receiving XML-based client interaction data including audio...
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7218203 |
Motion activated reminder system
A motion activated, voice controlled reminder system, wherein a programmable device automatically reminds the intended receiver of a future event, without any extraordinary action on the part of...
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7206390 |
Simulated voice message by concatenating voice files
Computer-generated personalized voice messages are created by concatenating data files of audio that were pre-recorded in the voice of an individual whose live voice is to be simulated during the...
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7206389 |
Method and apparatus for generating a speech-recognition-based call-routing system
A computerized method is provided for electronically directing a call to a class, such that an utterance spoken by a speaker and received by a call-routing system is classified by the call-routing...
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7200210 |
Voice controlled business scheduling system and method
A fully automated, voice controlled business appointment/reservation system is provided. The system has a natural language voice user interface that emulates a live office administrator for...
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7197461 |
System and method for voice-enabled input for use in the creation and automatic deployment of personalized, dynamic, and interactive voice services
The delivery of voice serve messages communicating financial, personal or other news telecasts may be customized according to the identity of the recipient and controlled by voice commands. A voice...
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7190950 |
Storage of voicemail messages at an alternate storage location
A method and system are provided for storing received voicemail messages to alternate storage locations. A subscriber to voicemail services provides a voicemail system with an address or a number...
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7171243 |
Portable terminal device
A portable terminal is disclosed and which is adapted to display thereon a plurality of functions as a menu for allowing a desired one of the plurality of functions to be selected and executed,...
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7171190 |
Intelligent messaging
Techniques for sending messages with automatic device selection and content conversion are provided. A recipient and devices associated with the recipient are determined for a message. A device is...
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7143039 |
Providing menu and other services for an information processing system using a telephone or other audio interface
A method and system for providing efficient menu services for an information processing system that uses a telephone or other form of audio user interface. In one embodiment, the menu services...
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7120234 |
Integrated tone-based and voice-based telephone user interface
An integrated telephone user interface (TUI) system permitting switching between Dual Tone Multi-Frequency and voice operating command modes. This system provides the user with access to either...
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7116763 |
Voice and motion activated telephone
A method and system for communicating without use of manual contact with a communications unit. The user approaches a communications system and can activate a communications unit by a...
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7116762 |
Home office communication system and method
A home office communication system ( 10 ) has a control and display system ( 16 ). A modem ( 12 ) is controlled by the control and display system ( 16 ) and connected to a telephone line ( 14 ). A...
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7102485 |
Motion activated communication device
A motion activated, voice control communications device interactive with voice mail systems and electronic mail systems and effective as a stand-alone unit. In general, when a motion detector...
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7092515 |
VC-to-DTMF interfacing system and method
A voice command (VC)-to-DTMF interfacing system that allows existing DTMF-driven systems to be interacted with by a caller using voice commands. The VC-to-DTMF interfacing system translates the...
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7068762 |
Method and system for providing visual notification in a unified messaging system
A method and system for interfacing a legacy e-mail, voice mail and facsimile system into a unified messaging system. The system includes visual message notification for notifying a user of...
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7062019 |
Method of providing speech recognition for IVR and voice mail systems
The present invention is directed to a speech enabling gateway system that can provide a speech recognition capability to signal-based adjunct processors, such as DTMF-based adjunct processors. The...
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7058713 |
Method to assess the quality of a voice communication over packet networks
The present invention provides a test method which can determine whether a user terminal is capable of supporting a real time connection, such as a computer telephony link, with a network terminal...
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7054419 |
Answering machine detection for voice message delivery method and system
An apparatus and method for detecting an answering machine for a new voice message delivery method and system. The invention detects the presence of an existing answering machine or voicemail...
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7027565 |
Voice control system notifying execution result including uttered speech content
A voice recognition unit recognizes a recognition word code corresponding to a speech uttered by a user along with a command code for executing a function of a control object. A function execution...
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7023966 |
Telephonic voice message store and forward method having network address and voice authentication
Authentication of voice message recipient network addresses employs generating ( 102 ) and storing ( 104 ) a “network file” that includes “voice clips” and associated network addresses that...
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7016480 |
System and method for granting permission to receive interactive voice broadcast of a voice service
A system and method granting permission to transmit interactive voice broadcasts of a voice service over a voice network, including information derived from on-line analytical processing (OLAP)...
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7012997 |
Voice prompted user interface for central switch telephone programming
An improved user programming method and apparatus for selecting central station features of a telecommunications device such as a telephone by means of voice prompts directly to the line user is...
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6999565 |
Multi-mode message routing and management
Transmission of messages composed on one or more input devices to a single or multiple recipients by means of one or plural communication modes is facilitated. Such communication modes may include...
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6970535 |
Wireless messaging system to multiple recipients
A two way wireless hand held PDA device that allows remote mobile creation of messages and sending of those messages to recipients via different delivery modes. The recipients can be formed into...
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6968182 |
Method for establishing a call connection through a call forwarding service in telecommunication network
A method for processing a call in call forwarding on telecommunication network is disclosed. The method comprises the steps of checking whether or not a call is to be forwarded when the calling...
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6944591 |
Audio support system for controlling an e-mail system in a remote computer
This invention relates to an apparatus, program product and a method for controlling an email system in a remote computer using a remote control device having an audio support, speech-to-text and...
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6941224 |
Method and apparatus for recording voice and location information
A recording apparatus for a navigation device allows a user to make a voice recording in association with a vehicle location. The current location of the vehicle is determined by a GPS sensor. The...
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6940963 |
Methods and apparatus for automatically determining a call service request
Methods and apparatus for automatically determining a call service request in a first communications device and for signalling the call service request determination to a second communications...
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6940951 |
Telephone application programming interface-based, speech enabled automatic telephone dialer using names
A speech enabled automatic name dialer dialing system for connection to a telephone system, includes a user computer with a computer-based address book program for retrieval of name-telephone...
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6914962 |
Call-flow verification method and apparatus
After implementation of an interactive voice response (IVR) system providing voice prompts (i.e., utterances) to aid a telephone caller, it is desirable to provide call-flow verification to...
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6907119 |
Automated business directory assistance
Automated business directory assistance routes a call for directory assistance to a speech recognizer which determines the type of assistance requested. If the request is for business information,...
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6888929 |
Revenue generation method for use with voice network access provider system and method
A system and method for generating revenue from providing pages of voice content when users input a voice code corresponding to that content. Voice codes (“VCodes”) have content stored...
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6868385 |
Method and apparatus for the provision of information signals based upon speech recognition
A wireless system comprises at least one subscriber unit in wireless communication with an infrastructure. Each subscriber unit implements a speech recognition client, and the infrastructure...
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6868142 |
Voice-operated interface for DTMF-controlled systems
An arrangement for allowing “hands-free” access to DTMF-controlled systems, such as one's voice mail messaging systems, utilizes a speech-to-DTMF tone application that monitors the...
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6829331 |
Address book for a voice message delivery method and system
An apparatus and method for inducing a person to store telephone numbers or other contact information entered into a new voice message delivery method and system. The invention preferably operates...
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