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9036801 Enhanced call return in a communications network  
Methods for enabling enhanced call return in a communications network is disclosed. In some embodiments, the method includes receiving an incoming telephone call from a caller, wherein the...
9036793 Caller authentication system  
A disclosed method of authenticating a telephone caller includes receiving an authentication request for the telephone caller that includes a voice recording of the caller and household...
9031614 Method and apparatus for secure electronic business card exchange  
An electronic business card is provided with voice data associated with the card owner. In some embodiments, the voice data is a digitized voice sample; in other embodiments, the voice data is a...
9026438 Detecting barge-in in a speech dialogue system  
A method for detecting barge-in in a speech dialog system comprising determining whether a speech prompt is output by the speech dialog system, and detecting whether speech activity is present in...
9014347 Voice print tagging of interactive voice response sessions  
Embodiments of the invention provide a method, system and computer program product for voice print tagging for interactive voice response (IVR) session management. In an embodiment of the...
9008284 Authenticating an individual using an utterance representation and ambiguity resolution information  
Systems, apparatuses, and methods for authenticating an individual. A representation of an utterance is received. A candidate record is identified from among a plurality of candidate records by...
9001977 Telephone-based user authentication  
This disclosure is directed to, in part, providing information about a user to a requesting party where the information is provided by an identity provider that has a preexisting relationship with...
9001976 Speaker adaptation  
A method for speaker adaptation includes receiving a plurality of media files, each associated with a call center agent of a plurality of call center agents and receiving a plurality of terms....
8977547 Voice recognition system for registration of stable utterances  
A voice recognition system includes: a voice input unit 11 for inputting a voice uttered a plurality of times; a registering voice data storage unit 12 for storing voice data uttered the plurality...
8976943 Voice phone-based method and system to authenticate users  
Provided is a method and a telephone-based system with voice-verification capabilities that enable a user to safely and securely conduct transactions with his or her online financial transaction...
8948350 Telecommunication call management and monitoring system with voiceprint verification  
Disclosed is a secure telephone call management system for authenticating users of a telephone system in an institutional facility. Authentication of the users is accomplished by using a personal...
8923490 Systems and methods for providing searchable customer call indexes  
A system and method is provided for providing searchable customer call indexes. Consistent with disclosed embodiments, a system may receive call information associated with telephone conversations...
8923489 Applying user preferences, behavioral patterns and environmental factors to an automated customer support application  
A method and apparatus of applying user profile information to a customized application are disclosed. One example method of operation may include receiving an inquiry message or call from a user...
8917847 Monitoring and notification mechanism for participants in a breakout session in an online meeting  
In an example embodiment, a method for monitoring a conference call and notifying members of a breakout session to return to the conference call. The method comprises mixing input streams received...
8917829 Automatic contextual media recording and processing utilizing speech analytics  
Embodiments are provided for the automatic real-time recording and processing of media in a communications network based on the context of the media. In one embodiment, a media stream is received...
8917848 Call management for secure facilities  
A method for controlling a call in a first controlled facility includes connecting an inmate in the first controlled facility to the call when each party of the call is verified, testing incoming...
8913720 Transparent voice registration and verification method and system  
A method includes receiving a communication from a party at a voice response system and capturing verbal communication spoken by the party. Then a processor creates a voice model associated with...
8904489 Client identification system using video conferencing technology  
A system and process for identifying a client, comprising a client device having a video camera and a voice transmitting and receiving device capable of transmitting a client's image and voice via...
8885797 Systems and methods for providing network-based voice authentication  
A system enables voice authentication via a network. The system may include an intelligent voice response engine operatively coupled to the network for receiving transaction or access requests...
8880402 Automatically adapting user guidance in automated speech recognition  
A speech recognition method includes receiving input speech from a user, processing the input speech to obtain at least one parameter value, and determining an experience level of the user using...
8861688 Methods and systems for controlling calling party access to called device  
Devices, systems, and methods are provided to send an alert to a called party communications device during a call setup phase and to present the alert to a called party during an alert portion of...
8849664 Realtime acoustic adaptation using stability measures  
Methods, systems, and computer programs encoded on a computer storage medium for real-time acoustic adaptation using stability measures are disclosed. The methods include the actions of receiving...
8849671 Automated third party verification system  
A third party verification system, method, and computer readable medium comprising a response unit in communication with at least a first party, said response unit configured to automatically...
8837706 Computer-implemented system and method for providing coaching to agents in an automated call center environment based on user traits  
A computer-implemented system and method for providing coaching to agents in a call center during a call is provided. A voice recording is obtained from a call between a caller and an agent of a...
8837688 Provision of private information to voice telephone call parties  
A system and method for providing private information content to a voice telephone call parties prior to, during or following a call. In one aspect, the system and method may be implemented in a...
8831957 Speech recognition models based on location indicia  
Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for performing speech recognition using models that are based on where, within a building, a...
8824642 Method and apparatus for enabling a user to perform telecommunications operations  
Methods and apparatuses for enabling a user to perform telecommunication operations are disclosed. A method disclosed includes receiving a device having a storage containing data corresponding to...
8826210 Visualization interface of continuous waveform multi-speaker identification  
A method implemented in a computer infrastructure having computer executable code having programming instructions tangibly embodied on a computer readable storage medium. The programming...
8818810 Speaker verification in a health monitoring system  
A method for verifying that a person is registered to use a telemedical device includes identifying an unprompted trigger phrase in words spoken by a person and received by the telemedical device....
8804918 Method and system for using conversational biometrics and speaker identification/verification to filter voice streams  
A method and system for using conversational biometrics and speaker identification and/or verification to filter voice streams during mixed mode communication. The method includes receiving an...
8805347 Caller identification for missed calls  
Methods and devices are provided for identifying a caller after receiving a missed call from a calling device that is not associated with the caller. An exemplary method involves obtaining an...
8793131 Systems, methods, and media for determining fraud patterns and creating fraud behavioral models  
Systems, methods, and media for analyzing fraud patterns and creating fraud behavioral models are provided herein. In some embodiments, methods for analyzing call data associated with fraudsters...
8787535 Caller authentication system  
A disclosed method of authenticating a telephone caller includes receiving an authentication request for the telephone caller that includes a voice recording of the caller and household...
8781097 Retrieving a voice print of a caller  
A processor-implemented method, system, and/or computer program product retrieves a voice print of a caller to a call network. A processor generates a first voice print, a second voice print, and...
8781841 Name recognition of virtual meeting participants  
An example method is provided that may include receiving a first request to join a communication session; receiving voice data from a telephonic device in response to an audio prompt requesting a...
8775188 Method, device, and system for voice approval  
Embodiments of the present invention provide a method for voice approval, where the method includes: receiving voice approval request information sent by an enterprise application server;...
8775179 Speech-based speaker recognition systems and methods  
The illustrative embodiments described herein provide systems and methods for authenticating a speaker. In one embodiment, a method includes receiving reference speech input including a reference...
8761353 Telephony system and method with enhanced call monitoring, recording and retrieval  
Inmate communications systems provide a feature-rich platform with a high degree of flexibility and security employing call control facilities located of institutional premises. Authentication...
8755500 Biometric identification in communication  
A method is provided for identifying a calling party to a called party utilizing biometric information. Biometric information of first calling party is received. If stored, a calling party profile...
8750464 System and method for indexing voice mail messages by speaker  
The invention provides a system and method for indexing and organizing voice mail message by the speaker of the message. One or more speaker models are created from voice mail messages received....
8737588 Enhanced call return in a communications network  
Methods for enabling enhanced call return in a communications network is disclosed. In some embodiments, the method includes receiving an incoming telephone call from a caller, wherein the...
8724779 Persisting customer identity validation during agent-to-agent transfers in call center transactions  
A small baseline audio sample is sampled when a person initially calls in and the sample is held only for the duration of the call. For each subsequent transfer, a comparison is made to the...
8700395 Transcription data extraction  
A computer program product, for performing data determination from medical record transcriptions, resides on a computer-readable medium and includes computer-readable instructions for causing a...
8688451 Distinguishing out-of-vocabulary speech from in-vocabulary speech  
A speech recognition method includes receiving input speech from a user, processing the input speech using a first grammar to obtain parameter values of a first N-best list of vocabulary,...
8675638 Method and apparatus for enabling dual tone multi-frequency signal processing in the core voice over internet protocol network  
The invention provides a method and apparatus for enabling DTMF signal processing in the core VoIP network. More specifically, the present invention enables a VoIP network to recognize and respond...
8675828 Authentication of a user to a telephonic communication device  
The invention provides a method, system, and program product for authenticating a user to a telephonic communication device. In one embodiment, the invention includes obtaining a reference sample...
8666033 Provision of private information to voice telephone call parties  
A system and method for providing private information content to a voice telephone call parties prior to, during or following a call. In one aspect, the system and method may be implemented in a...
8666035 Technique for assisting a user with information services at an information/call center  
A method for providing a communication assistance service by a communication assistance service provider includes receiving a communication at the communication assistance service provider from a...
8654935 Method and system for using conversational biometrics and speaker identification/verification to filter voice streams  
A method implemented in a computer infrastructure having computer executable code having programming instructions tangibly embodied on a computer readable storage medium. The programming...
8634520 Call tracking system utilizing an automated filtering function  
A call tracking system and method that uses an automated filtering function to increase accuracy of call tracking. In some embodiments, the system utilizes a spam blocking module, such as a...

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