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7386455 |
Robust voice browser system and voice activated device controller
The present invention relates to a system for controlling at least one remote system operatively connected to the Internet. The system includes a computer operatively connected to the Internet and...
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7386110 |
Directory assistance utilizing a personalized cache
A directory assistance platform embodiment includes a directory assistant and a personalized cache. The personalized cache is accessible using voice recognition software to provide access to...
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7383303 |
System and method for integrating personal information management and messaging applications
A computer-implemented method is described comprising: identifying a set of contacts and/or contact groups permitted to contact a user of a data processing device during a scheduled event in an...
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7383189 |
Method and device for providing speech-enabled input in an electronic device having a user interface
The present invention provides a method, a device and a system for multimodal interactions. The method according to the invention comprises the steps of activating a multimodal user interaction,...
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7379537 |
Method and system for automating the creation of customer-centric interfaces
A method and system for automating the creation of customer-centric interfaces includes a customer-centric interface system automatically creating a customer-centric interface, a collection engine,...
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7376710 |
Methods and systems for providing access to stored audio data over a network
Methods and systems for providing access to stored audio data include a convenient syntax that facilitates control of an audio server. The methods and systems are capable of playing provisioned...
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7376220 |
Automatically updating a voice mail greeting
A method for preparing and automatically updating a greeting on a voice mail system comprising receiving a call to a voice mailbox, selecting a greeting template based on one or more conditions,...
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7372947 |
Message exchange and method for distributing messages in telephone networks
A voice-controlled message exchange apparatus and method for receiving spoken messages, from a plurality of subscribers in a public switched telephone network via the telephone network. The voice...
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7366767 |
Dictation system employing computer-to-computer transmission of voice files controlled by hand microphone
A dictation system is formed of two personal computers connected by an e-mail system. A hand microphone with control switches is provided at one personal computer and a foot pedal is provided at...
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7366665 |
System and method for processing speech files
A system and method for speech file processing which provides users with differentially selectable speech file transcripts which can be sent to one or more other users. The speech files may be...
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7366499 |
Announcement service for the visually impaired
A visually-impaired person possessing a GPS-equipped cellular phone, or other mobile communications device, who wants to know their location, uses the cellular phone to call a location-announcement...
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7363029 |
Unified interface for voice, text or picture message authoring
A unified messaging interface and associated methods that enables mobile communication device users to initiate the creation of a message for a recipient without being required to explicitly...
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7359492 |
Method and apparatus for converting a voice signal received from a remote telephone to a text signal
A telephone call is established between a local telephone ( 110 ) associated with a local party and a remote telephone ( 104 ) associated with a remote party. The local telephone ( 110 ) receives a...
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7356356 |
Telephone number retrieval system and method
Methods and systems directed to telephone number retrieval are provided. A terminal requests a telephone number from a telephone number service. A voice response comprising the telephone number is...
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7340041 |
Telephone device having operation function by voice input
When a hook detection unit ( 18 ) detects the off-hook of a handset ( 8 ), voice (e.g., “telephone book”, the other party's name) sent from a user is input via the handset ( 8 ), and a voice...
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7331036 |
System and method to graphically facilitate speech enabled user interfaces
A graphical development environment for developing the program flow of an application, The environment is controlled by a plurality of icons, some of which are detailed sub-routines used to control...
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7327723 |
Computer, internet and telecommunications based network
A method and apparatus for a computer and telecommunication network which can receive, send and manage information from or to a subscriber of the network, based on the subscriber's configuration....
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7324636 |
Multiple voice channel communications
According to one aspect of the present invention, there is provided apparatus for controlling a communications system having a plurality of voice channels and a user terminal for receiving at least...
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7315613 |
Multi-modal messaging
Systems and methods for multi-modal messaging that enable a user to compose, send and retrieve messages, such as SMS, MMS, IM or ordinary e-mail messages, for example, using one or more I/O...
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7313522 |
Voice synthesis system and method that performs voice synthesis of text data provided by a portable terminal
A system for providing a particular voice to a received e-mail includes a portable terminal and a server. The portable terminal attaches a voice sampling name to the text data and transmits it to a...
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7313232 |
Monitoring for operator services
The present invention provides for efficient monitoring of operator services calls. A packet gateway is provided in association with a telephony switch, such that circuit-switched connections...
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7308462 |
Methods and systems for building and distributing audio packages
Methods and systems for building and distributing audio packages include a database storing audio files to be played to end users in a telecommunications network. An audio package builder/export...
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7308356 |
Wireless personalized self-service network
The present invention is a system that allows customers to use a mobile device or personal terminal to obtain complete product or service information so as to complete an impartial list. The system...
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7305345 |
Methods, systems, and computer program products for providing automated customer service via an intelligent virtual agent that is trained using customer-agent conversations
A customer communication is responded to by receiving an utterance from the customer at an agent that executes on a data processing system. The agent uses a knowledge base that includes information...
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7305344 |
Wirelessly loaded speaking consumer product container method and system
A method of communicating product use instructions to patient includes: (a.) providing a group of product container with microprocessors, and, (b.) providing a central processor separate from the...
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7305068 |
Telephone communication with silent response feature
A telephone call may be received or made by the user of telephony-enabled apparatus in circumstances, such as during a meeting, where spoken responses by the user to what the other party to the...
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7290033 |
Sorting electronic messages using attributes of the sender address
Systems and methods for sorting electronic messages using attributes of senders or of sender addresses. An electronic messaging server sorts electronic messages using attributes associated with the...
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7289791 |
Methods of recording voice signals in a mobile set
The present invention relates to a mobile set integrating a memory efficient data storage system for the real time recording of voice conversations, data transmission and the like. The data...
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7280821 |
Outgoing call handling system and method
A cellular system for handling outgoing calls from a mobile station ( 1 ) including a network element ( 8 ) being capable of recognizing voiced commands and names, and has in memory a database of...
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7275032 |
Telephone call handling center where operators utilize synthesized voices generated or modified to exhibit or omit prescribed speech characteristics
A human operator's voice is artificially varied prior to transmission to a remote caller. In one example, the operator indicates target speech content (e.g., actual speech, pre-prepared text,...
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7251313 |
Method and system for returning a call based on information in a voicemail message
A method for returning a phone call based on information contained in a voicemail message. The method comprises receiving the voicemail message and applying service logic to analyze the voicemail...
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7248678 |
Methods and apparatus for routing and accounting of revenue generating calls using natural language voice recognition
Techniques and systems for routing and information collection for telephone calls are described. Upon initiation of a revenue generating call, a data management module creates a call interaction...
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7245903 |
Wireless telephone system with programming and information service
A telecommunication system serves individual programmed instruments by wireless operation, voice dialing and, prepaid operation. The central equipment involves a multiple port wireless platform...
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7243067 |
Method and apparatus for wireless transmission of messages between a vehicle-internal communication system and a vehicle-external central computer
In a method and apparatus for wireless transmission of messages between a vehicle-internal communication system and a vehicle-external central computer, the vehicle-internal communication system...
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7242751 |
System and method for speech recognition-enabled automatic call routing
A system and method are disclosed for processing a call by receiving caller input in a speech format and utilizing phonemes to convert the speech input into word strings. The word strings are then...
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7233982 |
Arrangement for accessing an IP-based messaging server by telephone for management of stored messages
A method in an application server for accessing a messaging server includes receiving, from a browser configured for dynamic control of audio operations, an HTTP request having an audio file that...
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7224776 |
Method, system, and apparatus for testing a voice response system
A method of testing a voice response system can include establishing a communications link between a test system and the voice response system, sending a signal to the test system over the voice...
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7222075 |
Detecting emotions using voice signal analysis
A system and method are provided for detecting emotional states using statistics. First, a speech signal is received. At least one acoustic parameter is extracted from the speech signal. Then...
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7219136 |
Apparatus and methods for providing network-based information suitable for audio output
The invention is directed to techniques for navigating a network based on audio input to retrieve information from a network. A user enters audio commands into a two-way communication device to...
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7206387 |
Resource allocation for voice processing applications
A voice processing system is provided in which sets of engines running on a plurality of servers are configured differently from one another. The sets of engines may be configured to achieve...
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7203188 |
Voice-controlled data/information display for internet telephony and integrated voice and data communications using telephones and computing devices
A communications system includes an automated voice processor such as an IVR (interactive voice response system) that can control a display associated with an end user calling the automated voice...
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7200556 |
Methods and apparatus for accessing and processing multimedia messages stored in a unified multimedia mailbox
The invention provides the user of a unified messaging mailbox with efficient, intelligent, media and device sensitive methods and apparatus to access and process (e.g., read, listen, forward, and...
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7197551 |
Method and system for implementing supervision in a telecommunication system
Method and system for automatically configuring supervision and performing supervision in a supervision system comprising a supervision center; and a supervision block which contains processes...
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7194069 |
System for accessing data via voice
A system for providing access to data via a voice interface. In one embodiment, the system includes a voice recognition unit and a speech processing server that work together to enable users to...
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7190771 |
Internet telephony devices with circuity to announce incoming calls
A system detects an incoming telephone call and routes the ring signal to a loudspeaker so that it can be heard at a distance from the telephony device. Once the incoming call has been acknowledged...
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7190770 |
Method and system for acquiring information with voice input
A user-requested command with both visual and hearing information is indicated. Additionally, with a user friendly method, the user understands what content to input. The user-requested command is...
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7190768 |
Method and apparatus for human-assisted adaptive outbound telephone call classification based on pattern recognition
A system for classifying outbound telephone calls is provided. According to the invention, voice messages received as a result of placing outbound telephone calls can be classified. In particular,...
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7177402 |
Voice-activated interactive multimedia information processing system
Embodiments of the invention are directed to automated reception systems that may receive voice information indicating action to be taken by the system. The automated reception system may receive a...
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7167545 |
Method and device for automatically issuing information using a search engine
Information sought, with associated attributes, is stored in the form of data records. Embodiments provide for inquiry of search arguments for several attributes stored in a data record; comparison...
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7167544 |
Telecommunication system with error messages corresponding to speech recognition errors
At least one voice parameter is analyzed during a voice recognition process. If the voice parameter(s) exceed a threshold, a message is issued to the user, which is specifically designed to request...
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