Matches 151 - 200 out of 532 < 1 2 3 4 5 6 7 8 9 10 11 >
Match Document Document Title
7016480 System and method for granting permission to receive interactive voice broadcast of a voice service  
A system and method granting permission to transmit interactive voice broadcasts of a voice service over a voice network, including information derived from on-line analytical processing (OLAP)...
7016843 System method and computer program product for transferring unregistered callers to a registration process  
A system, method and computer program product are provided for handling unregistered callers in a voice recognition framework. Initially, it is determined whether a user is registered. If it is...
7012996 System and method for operating a highly distributed interactive voice response system  
A system and method of directing calls is disclosed for a telephone network having remote locations. The remote locations receive incoming calls and attempt to route the calls using a basic call...
7010312 Communications method and system to convert messages into television signals  
Short messages are sent by mobile terminals of a mobile radiotelephone system to a TV transmitter unit identified by a corresponding telephone number. The short messages are converted into TV...
7006487 Voice frame network gatekeeper-to-intelligent peripheral interface method and apparatus  
Telecommunications apparatus between a voice frame network gatekeeper and intelligent peripheral such as an interactive voice response unit (IVR) is described. The apparatus includes a voice frame...
6999930 Voice dialog server method and system  
A voice user interface for accessing data is provided. This method and system receives a set of variables from a voice recognizer processing a voice request for information in a backend system;...
6999563 Enhanced directory assistance automation  
The present invention enhances directory assistance automation by searching traditional directory assistance databases with independent listing and locality queries. Initially, a caller's speech...
6999565 Multi-mode message routing and management  
Transmission of messages composed on one or more input devices to a single or multiple recipients by means of one or plural communication modes is facilitated. Such communication modes may include...
6996530 Information processing apparatus, information processing method, recording medium, and program  
Two types of voice can be set for reading text data of an electronic mail. A user selects a detailed setting button associated with one of the voice types to display a voice setting window, in...
6996531 Automated database assistance using a telephone for a speech based or text based multimedia communication mode  
An interface for remote human input for reading a database, the interface including an automatic voice question unit for eliciting speech input, a speech recognition unit for recognizing human...
6993119 Network and method for providing a flexible call forwarding telecommunications service with automatic speech recognition capability  
A network for providing a telecommunications service with automatic speech recognition to a telecommunications user, including a switch in communication with a telecommunications device used by the...
6970821 Method of creating scripts by translating agent/customer conversations  
A method and apparatus are provided for presenting script to be followed by a telemarketer during a threaded conversation with a customer. The method includes the steps of recognizing a word...
6965669 Method for processing calls in a call center with automatic answering  
In a call center with automatic answering, the availability of an agent is verified in order to prevent open connections when the agent unexpectedly leaves his or her station and fails to give...
6965786 Annunciators for voice and data applications in wireless communication devices  
Techniques to provide the current status of voice and data applications in wireless devices. Annunciators are provided for these applications and are displayed as appropriate to indicate their...
6950792 Arrangement for providing international prompts in a unified messaging system  
Provided is an arrangement that enables deployment of international prompts in a voice messaging system based on a server configured for dynamically generating a selected concatenated prompt, from...
6947539 Automated call routing  
Automated call routing systems and methods are described. In one implementation, a speech recognition directory system facilitates the routing of callers based upon stored results of recent...
6940951 Telephone application programming interface-based, speech enabled automatic telephone dialer using names  
A speech enabled automatic name dialer dialing system for connection to a telephone system, includes a user computer with a computer-based address book program for retrieval of name-telephone...
6937977 Method and apparatus for processing an input speech signal during presentation of an output audio signal  
A start of an input speech signal is detected during presentation of an output audio signal and an input start time, relative to the output audio signal, is determined. The input start time is then...
6937701 Telecommunications network having a switch equipped with an IVR provisioning/monitoring system  
A switching device having an IVR provisioning/monitoring system and an associated method to reprovision and/or monitor a switch. Audible sounds are detected and analyzed to determine whether they...
6937702 Method, apparatus, and computer readable media for minimizing the risk of fraudulent access to call center resources  
Method, apparatus, and computer-readable media for minimizing the risk of fraudulent access to call center resources. The invention described herein provides a method of minimizing fraudulent...
6931263 Voice activated text strings for electronic devices  
A system and method for associating text with a voice command and entering the associated text into an electronic device is disclosed. In one embodiment, the invention is a system for entering text...
6912272 Method and apparatus for managing communications and for creating communication routing rules  
A method and apparatus for managing communication, such as telephone calls. One or more of a plurality of predetermined values are assigned to each of one or more of a plurality of predetermined...
6895083 System and method for maximum benefit routing  
A system and method for routing telephone calls is based on identifying caller goals, and maximizing the benefit of routing the call to the appropriate call center. The appropriate call center is...
6882707 Method and apparatus for training a call assistant for relay re-voicing  
A training method and apparatus to train a call assistant to operate a telephone relay system for the hearing impaired that uses a re-voicing technique to produce near real-time transcription of a...
6880004 Method for restoring a portion of a communication session transmitted over a computer network  
Restoring at least a portion of a telephone communication session, in which at least the following occur. Data packets transmitted over a computer network are received. Audio or video data...
6873951 Speech recognition system and method permitting user customization  
A system and method for speech recognition includes a speaker-independent set of stored word representations derived from speech of many users deemed to be typical speakers and for use by all...
6865532 Method for recognizing spoken identifiers having predefined grammars  
A method for selecting and recognizing spoken identifiers first defines a phrase having word slots. The word slots are arranged in the phrase in a predetermined order and according to a...
6865604 Method for extracting a computer network-based telephone session performed through a computer network  
Monitoring of data packets transmitted across a computer network to extract a computer network-based telephone session in response to a request in which at least the following occur. Data packets...
6865258 Method and system for enhanced transcription  
A method and system for performing enhanced transcription is disclosed. In a preferred embodiment, a transcription application may automatically transcribe information provided in a message. For...
6859524 System and method for automated third party verification  
A system and method for performing independent third party verification utilizes an automated system for posing questions to a customer and for recording and analyzing the customer's responses to...
6856957 Query expansion and weighting based on results of automatic speech recognition  
A technique for identifying one or more items from amongst a plurality of items in response to a spoken utterance is used to improve call routing and information retrieval systems which employ...
6853716 System and method for identifying a participant during a conference call  
A system and method for identifying a participant during a conference call include the capability to receive a packet containing data that represents audible sounds spoken by one of a plurality of...
6850609 Methods and apparatus for providing speech recording and speech transcription services  
Recording and automated transcription methods and apparatus suitable for use in a communication system such as a telephone system are described. In one embodiment, a telephone system has a...
6842505 Communications system enhanced with human presence sensing capabilities  
A communications system, which has a plurality of terminals connected thereto, has one or more object presence detecting devices associated with the individual terminals. The detecting devices...
6834264 Method and apparatus for voice dictation and document production  
Multiple documents including multiple fields may be produced using a voice recognition engine to transcribe dictated notes. An embodiment of an apparatus to generate documents from a user's...
6823182 Cellular mobile telephone apparatus  
A cellular mobile telephone apparatus has circuits for generating massages, a storage circuit for storing messages, and a transmitter/receiver circuit for transmitting a message. When the user of...
6823054 Apparatus and method for analyzing an automated response system  
A system for analyzing an interactive voice response (IVR) system of a call processing center determines a complete sequence of events occurring within the IVR system. The IVR system being operable...
6813342 Implicit area code determination during voice activated dialing  
A system, method and computer program product are provided for determining an area code during voice activated dialing. Initially, utterances are received from the user during a session via a...
6813341 Voice activated/voice responsive item locator  
The present invention is an item location system which relies upon voice activation and responsiveness to identify location(s) of item(s) sought by a user. The system includes a continuous speech...
6804330 Method and system for accessing CRM data via voice  
A system and method for providing access to CRM data via a voice interface. In one embodiment, the system includes a voice recognition unit and a speech processing server that work together to...
6801602 Method of initiating a call feature request  
A method of allowing a telephone network user to initiate a call feature request during an in-progress call using a conventional touch tone telephone with a telephone handset and conventional touch...
6795533 Intermediate voice and DTMF detector device for improved speech recognition utilization and penetration  
A telephone system is provided comprising a plurality of telephone devices, a call control for establishing calls between the telephone devices in response to receipt of commands, at least one...
6792083 Method and device for activating a voice-controlled function in a multi-station network through using both speaker-dependent and speaker-independent speech recognition  
A voice-controlled multi-station network has both speaker-dependent and speaker-independent speech recognition. Conditionally to recognizing items of an applicable vocabulary, the network executes...
6792082 Voice mail system with personal assistant provisioning  
A personal assistant system uses context to intelligently make contacts and for provisioning an address book. The system can be customized by subscribers for all or specific contacts. The system...
6788767 Apparatus and method for providing call return service  
An apparatus and method for enabling provision of a call return service is disclosed. The apparatus utilizes a method of generating telephone numbers from voice messages. The method includes the...
6785647 Speech recognition system with network accessible speech processing resources  
A method of speech recognition including receiving speech signals into a front-end processor and storing at least some resources used for speech recognition in a network-attached server. The...
6785366 Apparatus for making outgoing call  
Whether a call is placed after waiting for confirmation operation or without waiting for confirmation operation upon completion of speech recognition is selected. Data is initialized in the standby...
6785365 Method and apparatus for facilitating speech barge-in in connection with voice recognition systems  
A barge-in detector for use in connection with a speech recognition system forms a prompt replica for use in detecting the presence or absence of user input to the system. The replica is indicative...
6778641 Telephone independent provision of speech recognition during dial tone and subsequent call progress states  
A communication system utilizing speech control of operations, comprising a plurality of telephone devices, at least one Speech Recognition Engine (SRE) for providing indications of speech from...
6778640 Network and method for providing a user interface for a simultaneous ring telecommunications service with automatic speech recognition capability  
A network for providing a telecommunications service with automatic speech recognition to a telecommunications user, including a switch in communication with a telecommunications device for...
Matches 151 - 200 out of 532 < 1 2 3 4 5 6 7 8 9 10 11 >