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7421389 |
System and method for remote speech recognition
A system and method for remote speech recognition includes one or more customer premise equipment, a speech engine, and a communication engine. The customer premise equipment interfaces with a host...
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7415100 |
Personal virtual assistant
A computer-based virtual assistant the behavior of which can be changed by the user, comprising a voice user interface for inputting information into and receiving information from the virtual...
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7414925 |
System and method for providing telephonic voice response information related to items marked on physical documents
The present invention discloses a system and method to telephonically access information related with items printed on a physical document, simply by touching with a finger items marked on the...
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7415409 |
Method to train the language model of a speech recognition system to convert and index voicemails on a search engine
A method and a related system to index voicemail documents by training a language model for a speaker or group of speakers by using existing emails and contact information on available repositories.
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7415101 |
System, method and software for a speech-enabled call routing application using an action-object matrix
A system, method and software for facilitating a speech-enabled call routing application using an action-object matrix is disclosed. In operation, a natural language user utterance may be evaluated...
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7415106 |
Network-based voice activated auto-attendant service with B2B connectors
In a particular embodiment, a method of processing enterprise information system data for use by a voice activated auto-attendant service network is disclosed. The method includes provisioning a...
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7415415 |
Computer generated prompting
A method and apparatus for generating appropriate confirmatory prompts in a speech-enabled, interactive computer system. The method can be incorporated in an interactive voice response system that...
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7412260 |
Routing call failures in a location-based services system
A method and system for routing call failures in a location-based services system. A remote terminal is connected to a location-based services system and is used to generate a voice-based tailored...
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7412382 |
Voice interactive system and method
A voice interactive system includes an acoustic processing part 11 for performing acoustic signal processing with respect to an input voice signal, a voice recognizing part 12 for recognizing...
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7409344 |
XML based architecture for controlling user interfaces with contextual voice commands
A voice-enabled user interface includes a first user interface. A voice extension module is associated with the first user interface and is configured to voice-enable the first user interface. The...
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7409046 |
Method and system for providing enhanced call waiting with verification and name change service
A method and apparatus for verifying call waiting information in a communication system is particularly well suited for correcting mispronunciation of caller identification information provided for...
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7406413 |
Method and system for the processing of voice data and for the recognition of a language
Methods and systems are provided for processing voice data from a call between a first human party and a second or more human parties and/or an automated attendant system, or between a first human...
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7400712 |
Network provided information using text-to-speech and speech recognition and text or speech activated network control sequences for complimentary feature access
A real-time networked telephony or computer system has a feature complex and/or applications that offer a class of features to a subscriber, including call information, and permits the subscriber...
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7397905 |
Interactive voice response (IVR) system providing dynamic resolution of data
An interactive voice response (IVR) system executes a call flow that references data objects holding information. The information within a data object includes a variable that holds a value...
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7386455 |
Robust voice browser system and voice activated device controller
The present invention relates to a system for controlling at least one remote system operatively connected to the Internet. The system includes a computer operatively connected to the Internet and...
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7386110 |
Directory assistance utilizing a personalized cache
A directory assistance platform embodiment includes a directory assistant and a personalized cache. The personalized cache is accessible using voice recognition software to provide access to...
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7383189 |
Method and device for providing speech-enabled input in an electronic device having a user interface
The present invention provides a method, a device and a system for multimodal interactions. The method according to the invention comprises the steps of activating a multimodal user interaction,...
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7383303 |
System and method for integrating personal information management and messaging applications
A computer-implemented method is described comprising: identifying a set of contacts and/or contact groups permitted to contact a user of a data processing device during a scheduled event in an...
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7379537 |
Method and system for automating the creation of customer-centric interfaces
A method and system for automating the creation of customer-centric interfaces includes a customer-centric interface system automatically creating a customer-centric interface, a collection engine,...
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7376710 |
Methods and systems for providing access to stored audio data over a network
Methods and systems for providing access to stored audio data include a convenient syntax that facilitates control of an audio server. The methods and systems are capable of playing provisioned...
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7376220 |
Automatically updating a voice mail greeting
A method for preparing and automatically updating a greeting on a voice mail system comprising receiving a call to a voice mailbox, selecting a greeting template based on one or more conditions,...
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7372947 |
Message exchange and method for distributing messages in telephone networks
A voice-controlled message exchange apparatus and method for receiving spoken messages, from a plurality of subscribers in a public switched telephone network via the telephone network. The voice...
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7366499 |
Announcement service for the visually impaired
A visually-impaired person possessing a GPS-equipped cellular phone, or other mobile communications device, who wants to know their location, uses the cellular phone to call a location-announcement...
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7366665 |
System and method for processing speech files
A system and method for speech file processing which provides users with differentially selectable speech file transcripts which can be sent to one or more other users. The speech files may be...
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7366767 |
Dictation system employing computer-to-computer transmission of voice files controlled by hand microphone
A dictation system is formed of two personal computers connected by an e-mail system. A hand microphone with control switches is provided at one personal computer and a foot pedal is provided at...
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7363029 |
Unified interface for voice, text or picture message authoring
A unified messaging interface and associated methods that enables mobile communication device users to initiate the creation of a message for a recipient without being required to explicitly...
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7359492 |
Method and apparatus for converting a voice signal received from a remote telephone to a text signal
A telephone call is established between a local telephone ( 110 ) associated with a local party and a remote telephone ( 104 ) associated with a remote party. The local telephone ( 110 ) receives a...
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7356356 |
Telephone number retrieval system and method
Methods and systems directed to telephone number retrieval are provided. A terminal requests a telephone number from a telephone number service. A voice response comprising the telephone number is...
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7340041 |
Telephone device having operation function by voice input
When a hook detection unit ( 18 ) detects the off-hook of a handset ( 8 ), voice (e.g., “telephone book”, the other party's name) sent from a user is input via the handset ( 8 ), and a voice...
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7331036 |
System and method to graphically facilitate speech enabled user interfaces
A graphical development environment for developing the program flow of an application, The environment is controlled by a plurality of icons, some of which are detailed sub-routines used to control...
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7327723 |
Computer, internet and telecommunications based network
A method and apparatus for a computer and telecommunication network which can receive, send and manage information from or to a subscriber of the network, based on the subscriber's configuration....
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7324636 |
Multiple voice channel communications
According to one aspect of the present invention, there is provided apparatus for controlling a communications system having a plurality of voice channels and a user terminal for receiving at least...
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7315613 |
Multi-modal messaging
Systems and methods for multi-modal messaging that enable a user to compose, send and retrieve messages, such as SMS, MMS, IM or ordinary e-mail messages, for example, using one or more I/O...
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7313232 |
Monitoring for operator services
The present invention provides for efficient monitoring of operator services calls. A packet gateway is provided in association with a telephony switch, such that circuit-switched connections...
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7313522 |
Voice synthesis system and method that performs voice synthesis of text data provided by a portable terminal
A system for providing a particular voice to a received e-mail includes a portable terminal and a server. The portable terminal attaches a voice sampling name to the text data and transmits it to a...
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7308356 |
Wireless personalized self-service network
The present invention is a system that allows customers to use a mobile device or personal terminal to obtain complete product or service information so as to complete an impartial list. The system...
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7308462 |
Methods and systems for building and distributing audio packages
Methods and systems for building and distributing audio packages include a database storing audio files to be played to end users in a telecommunications network. An audio package builder/export...
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7305345 |
Methods, systems, and computer program products for providing automated customer service via an intelligent virtual agent that is trained using customer-agent conversations
A customer communication is responded to by receiving an utterance from the customer at an agent that executes on a data processing system. The agent uses a knowledge base that includes information...
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7305068 |
Telephone communication with silent response feature
A telephone call may be received or made by the user of telephony-enabled apparatus in circumstances, such as during a meeting, where spoken responses by the user to what the other party to the...
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7305344 |
Wirelessly loaded speaking consumer product container method and system
A method of communicating product use instructions to patient includes: (a.) providing a group of product container with microprocessors, and, (b.) providing a central processor separate from the...
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7290033 |
Sorting electronic messages using attributes of the sender address
Systems and methods for sorting electronic messages using attributes of senders or of sender addresses. An electronic messaging server sorts electronic messages using attributes associated with the...
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7289791 |
Methods of recording voice signals in a mobile set
The present invention relates to a mobile set integrating a memory efficient data storage system for the real time recording of voice conversations, data transmission and the like. The data...
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7280821 |
Outgoing call handling system and method
A cellular system for handling outgoing calls from a mobile station ( 1 ) including a network element ( 8 ) being capable of recognizing voiced commands and names, and has in memory a database of...
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7275032 |
Telephone call handling center where operators utilize synthesized voices generated or modified to exhibit or omit prescribed speech characteristics
A human operator's voice is artificially varied prior to transmission to a remote caller. In one example, the operator indicates target speech content (e.g., actual speech, pre-prepared text,...
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7251313 |
Method and system for returning a call based on information in a voicemail message
A method for returning a phone call based on information contained in a voicemail message. The method comprises receiving the voicemail message and applying service logic to analyze the voicemail...
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7248678 |
Methods and apparatus for routing and accounting of revenue generating calls using natural language voice recognition
Techniques and systems for routing and information collection for telephone calls are described. Upon initiation of a revenue generating call, a data management module creates a call interaction...
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7245903 |
Wireless telephone system with programming and information service
A telecommunication system serves individual programmed instruments by wireless operation, voice dialing and, prepaid operation. The central equipment involves a multiple port wireless platform...
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7242751 |
System and method for speech recognition-enabled automatic call routing
A system and method are disclosed for processing a call by receiving caller input in a speech format and utilizing phonemes to convert the speech input into word strings. The word strings are then...
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7243067 |
Method and apparatus for wireless transmission of messages between a vehicle-internal communication system and a vehicle-external central computer
In a method and apparatus for wireless transmission of messages between a vehicle-internal communication system and a vehicle-external central computer, the vehicle-internal communication system...
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7233982 |
Arrangement for accessing an IP-based messaging server by telephone for management of stored messages
A method in an application server for accessing a messaging server includes receiving, from a browser configured for dynamic control of audio operations, an HTTP request having an audio file that...
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