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9043210 Biometric voice command and control switching device and method of use  
A biometric voice command and control switching device has a microphone assembly for receiving a currently spoken challenge utterance and a reference utterance, and a voice processing circuit for...
9037465 Automatic disclosure detection  
A method of detecting pre-determined phrases to determine compliance quality is provided. The method includes determining whether at least one of an event or a precursor event has occurred based...
9037471 Image processing apparatus and control method thereof and image processing system  
An image processing apparatus including: image processor which processes broadcasting signal, to display image based on processed broadcasting signal; communication unit which is connected to a...
9031214 System and method of use for indexing automated phone systems  
A telephone subnet crawler is used to access automated telephone response systems and index the information, contents and structure contained therein. A database of the information, contents and...
9031614 Method and apparatus for secure electronic business card exchange  
An electronic business card is provided with voice data associated with the card owner. In some embodiments, the voice data is a digitized voice sample; in other embodiments, the voice data is a...
9031849 System, method and multipoint control unit for providing multi-language conference  
A system for providing multi-language conference is provided. The system includes conference terminals and a multipoint control unit. The conference terminals are adapted to process a speech of a...
9025736 Audio archive generation and presentation  
A method, information processing system, and computer program storage product for automatically generating auditory archives in a customer service environment are disclosed. A communication link...
9026440 Method for identifying speech and music components of a sound signal  
The present invention relates to means and methods of automated difference recognition between speech and music signals in voice communication systems, devices, telephones, and methods, and more...
9026438 Detecting barge-in in a speech dialogue system  
A method for detecting barge-in in a speech dialog system comprising determining whether a speech prompt is output by the speech dialog system, and detecting whether speech activity is present in...
9025737 Visual interactive voice response  
Information is provided by an interactive voice response system. The interactive voice response system receives an initial communication initiated by a remote requesting party and addressed to a...
9014346 Methods and systems for touch-free call handling  
A method, apparatus and computer-readable medium for handling incoming calls destined for a called party. The method comprises detecting arrival of an incoming call destined for the called party...
9014354 Updating routing patterns in an enterprise network  
The present disclosure is directed to updating routing patterns in an enterprise network. In some implementations, a method for routing sessions includes identifying information associated with...
9015046 Methods and apparatus for real-time interaction analysis in call centers  
A method and system for indicating in real time that an interaction is associated with a problem or issue, comprising: receiving a segment of an interaction in which a representative of the...
9014364 Contact center speech analytics system having multiple speech analytics engines  
Various embodiments of the invention provide methods, systems, and computer-program products for providing a plurality of speech analytics engines in a speech analytics module for detecting...
9008283 Customer portal of an intelligent automated agent for a contact center  
A customer portal of an intelligent automated agent for a contact center is provided. The customer portal is configured to run on a processor coupled to a non-transitory storage device. The...
9008586 Methods and apparatus to collect wireless information  
Example methods, apparatus, and articles of manufacture to collect wireless information are disclosed. A disclosed example method involves installing an operating system and a data collector to...
9009041 Systems and methods for improving the accuracy of a transcription using auxiliary data such as personal data  
A method is described for improving the accuracy of a transcription generated by an automatic speech recognition (ASR) engine. A personal vocabulary is maintained that includes replacement words....
9009040 Training a transcription system  
According to certain embodiments, training a transcription system includes accessing recorded voice data of a user from one or more sources. The recorded voice data comprises voice samples. A...
9002713 System and method for speech personalization by need  
Disclosed herein are systems, computer-implemented methods, and tangible computer-readable storage media for speaker recognition personalization. The method recognizes speech received from a...
9003300 Voice response unit proxy utilizing dynamic web interaction  
A system, method and program product for providing a voice response unit (VRU) proxy. A system is provided that includes: a graphical user interface (GUI) for dynamically displaying information...
9002705 Interactive device that recognizes input voice of a user and contents of an utterance of the user, and performs a response corresponding to the recognized contents  
The present invention provides an interactive device which allows quick utterance recognition results and sequential output thereof and which diminishes a recognition rate decrease even if user's...
9001976 Speaker adaptation  
A method for speaker adaptation includes receiving a plurality of media files, each associated with a call center agent of a plurality of call center agents and receiving a plurality of terms....
8995625 Unified interface and routing module for handling audio input  
Methods, systems and articles for receiving, by a telecommunication device, audio input through a unified audio interface are disclosed herein. The telecommunication device is further configured...
8996387 Release of transaction data  
For clearing transaction data selected for a processing, there is generated in a portable data carrier (1) a transaction acoustic signal (003; 103; 203) (S007; S107; S207) upon whose acoustic...
8983038 Method and apparatus of processing caller responses  
Disclosed is a method, apparatus, system and non-transitory computer program product configured to process user call responses and assign caller specific preferences to the user based on the...
8983835 Electronic device and server for processing voice message  
An electronic device includes a voice processing unit, a wireless communication unit, and a combining unit. The voice processing unit receives speech signals. The wireless communication unit sends...
8984626 Multifunction multimedia device  
A method for interpreting messages, user-defined alert conditions, voice commands and performing an action in response is described. A method for annotating media content is described. A method...
8977547 Voice recognition system for registration of stable utterances  
A voice recognition system includes: a voice input unit 11 for inputting a voice uttered a plurality of times; a registering voice data storage unit 12 for storing voice data uttered the plurality...
8976942 Method, system and software for implementing an automated call routing application in a speech enabled call center environment  
A system, method and software for implementing an automated call routing application in a speech enabled call center environment are provided. In operation, the invention provides for the...
8977250 Context-aware filter for participants in persistent communication  
A processing device local context is determined, and a communication of the processing device is filtered at least in part according to the local context.
8976941 Apparatus and method for reporting speech recognition failures  
Provided are an apparatus and method for reporting speech recognition failures. The method includes detecting pure speech data from input speech data and outputting the detected pure speech data;...
8976944 Mass-scale, user-independent, device-independent voice messaging system  
A mass-scale, user-independent, device-independent, voice messaging system that converts unstructured voice messages into text for display on a screen is disclosed. The system comprises (i)...
8971503 Method of operating an ordering call center using voice recognition technology  
A system and method are provided for operating a call order center, comprising: obtaining voice training data for a call center service representative (CCSR) for phrases associated with an...
8972260 Speech recognition using multiple language models  
In accordance with one embodiment, a method of generating language models for speech recognition includes identifying a plurality of utterances in training data corresponding to speech, generating...
8964948 Method for setting voice tag  
A method for setting a voice tag is provided, which comprises the following steps. First, counting a number of phone calls performed between a user and a contact person. If the number of phone...
8964946 Identifying recorded call data segments of interest  
A method and apparatus of processing a voice call are disclosed. One example method of operation may include recording at least a portion of a voice call, and storing the portion of the voice call...
8964947 Approaches for sharing data between electronic devices  
Systems and approaches are provided to enable multiple user devices to share data between devices. In one scenario, a user may click on or touch a telephone hyperlink from a browser of a desktop...
8958532 Navigating an interactive voice response system  
Embodiments of the invention relate to effectively traversing the structure of an interactive voice response system. A menu associated with the system is organized and arranged in a hierarchy....
8953757 Preloading contextual information for applications using a conversation assistant  
Usage data associated with a user of a telephonic device is accessed by a remote learning engine. A service or a product is identified by the remote learning engine based on the accessed usage...
8953753 Mass-scale, user-independent, device-independent voice messaging system  
A mass-scale, user-independent, device-independent, voice messaging system that converts unstructured voice messages into text for display on a screen is disclosed. The system comprises (i)...
8947499 Rate control for a communication  
Methods and systems for communicating with rate control. A communication is sent and received from a first device to a second device over a network, wherein the communication comprises at least...
8942356 System and method for three-way call detection  
A system for detecting three-way calls in a monitored telephone conversation includes as speech recognition processor that transcribes the monitored telephone conversation and associates...
8942357 Stopping robocalls  
A robocall is prevented from reaching a telephone subscriber, by an automated calling screening system that tests for presence of a human caller on the line, and disconnects calls absent a...
8938052 Systems and methods for structured voice interaction facilitated by data channel  
A voice channel connection and a data channel connection are established with a structured voice interaction system. Navigation information for and provided by the structured voice interaction...
8934612 Customer-centric network-based conferencing  
A communication system has a network-connected server comprising a processor and a coupled data repository and software executing on the processor from a non-transitory medium. The software...
8934611 Mass-scale, user-independent, device-independent voice messaging system  
A mass-scale, user-independent, device-independent, voice messaging system that converts unstructured voice messages into text for display on a screen is disclosed. The system comprises (i)...
8924217 Communication converter for converting audio information/textual information to corresponding textual information/audio information  
A communication converter is described for converting among speech signals and textual information, permitting communication between telephone users and textual instant communications users.
8923502 Customer service system, method, and software program product for responding to queries using natural language understanding  
The present invention uses natural language understanding to increase the ability of a customer service system to respond to a user's query in an automated manner. A customer service system...
8923838 System, method and computer program product for activating a cellular phone account  
A system, method and computer program product are provided for activating a cellular phone account utilizing automated speech recognition. In use, information about a user is received over a...
8923491 System and method for connecting to addresses received in spoken communications  
Disclosed herein are systems, methods, and computer-readable media to connecting to addresses received in spoken communications. The method for connecting to addresses received in spoken...