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Document Title |
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7587041 |
System and method for analysing communications streams
Systems and methods for analyzing communications of a contact center are provided. A representative system incorporates a graphical user interface operative to display information corresponding to...
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7406158 |
Method and system for playing packetized announcements to telephone network end office switching systems from a centralized digital recorded announcement unit
A centralized recorded announcement unit shared by multiple end offices on a public switched telephone network stores announcements in digital files. When a call is received at a switch and an...
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7353256 |
Application program interface for message routing and management system
Transmission of messages composed on one or more input devices to a single or multiple recipients by means of one or plural communication modes is facilitated. Such communication modes may include...
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7340246 |
Transmission of information during call establishment
The present invention relates to a method for transmitting information to a subscriber in a telephone system in connection with call establishment. In order to achieve more efficient transmission...
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7013129 |
Queuing for radio channel availability
Apparatus and a method for establishing a cellular mobile call. If no radio traffic (voice or data) channels are available for a calling Mobile Station (MS), then a test is made to determine the...
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6996090 |
Telephone installation, an internet service provider installation, and a method of using those installations to transmit telephone calls
A telephone installation includes an analogue telephone, an Internet connection terminal adapted to be connected to the Internet via a telephone network, and connecting means for connecting the...
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6982985 |
Interaction of VoIP calls and cellular networks
A communication system includes a switching network and a wireless network. The switching network includes a first gateway for receiving a communication from a caller, a second gateway for...
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6778660 |
Customer interaction system
An improved contact center is disclosed in which voice contacts may be processed by agents simultaneously by storing incoming voice and responding to it in near real time. The technique permits an...
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6738458 |
Methods and systems for changing the domain association of a mailbox in a messaging system
Methods and systems are presented for changing the association of a mailbox from a first domain to a second domain in a messaging system that includes mailboxes organized into domains....
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6639972 |
Method for screening active voice mail messages
A method for screening of an active voice mail message enables real time monitoring by a subscriber to the voice mail system of incoming calls. Once the identity of the subscriber is established,...
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6574329 |
Incoming call processing method, incoming call processing apparatus, and computer-readable recording medium having an incoming call processing program recorded thereon
The present invention relates to an incoming call processing method for enabling immediate answering of the greatest possible number of incoming calls without generating unserviced phone calls, by...
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6567505 |
Method and apparatus for camp-on service control
After a camp-on to a telephone B has been registered by a telephone A, when a callback is returned by detecting call termination of the telephone B, the callback can be temporarily released or the...
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6411707 |
Circuit arrangement and method for announcement control
In a circuit arrangement and method for announcement control, with a processing unit of a call distributor unit, announcements already forwarded to a caller as well as a current status of the...
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6389552 |
Methods and systems for remote electronic vaulting
By using advanced data communications transport methodology, remote electronic vaulting systems and methods provide a networked-based solution to facilitate the transportation of production data...
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RE37073 |
Automatic call back system and method of operation
A system and method of answering incoming calls are disclosed in which, if the resource (18)(19) desired by the caller is not then available, a robot controller (14) will inform the caller when a...
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6098076 |
SCP database migration
AIN services include multiple SCP pairs, which can be expanded to meet increased demand. The expansion can occur without cessation in services by migrating records between SCP pairs while...
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6094475 |
Apparatus and method for controlling automatic answering service of portable telephone in a base station unit
An apparatus and method for controlling an automatic answering service in a base station unit even when the portable telephone is in a non-serviceable state. The apparatus includes a voice...
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5982858 |
System for providing automatic voice messaging in a digital network environment
The present invention describes as automatic voice messaging system for use in a telephone network having a calling station connectible to a first switch and a called station connectible to a...
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5761276 |
Voice mail service apparatus and a controlling method thereof
A voice mail service apparatus directly registering mail numbers received from service users as a technique for designating the mail number of the service user facilitates accommodation of a larger...
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5745551 |
Telecommunication apparatus for receiving, storing and forwarding a plurality of voice signals to a wireless network, in response to a control signal therefrom
In the present telecommunication system, a wired network receives a plurality of voice signals and transmits them. A first communication device is connected to the wired network. The first...
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5724406 |
Call processing system and method for providing a variety of messaging services
A flexible, object-oriented call processor is employed in a wide range of messaging environments (e.g. voice messaging, facsimile mail, notification and electronic mail) to provide any number and...
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5699411 |
DOS compatible dictation and voice mail system
A hardware add-on including an interface to external I/O, a voice processor, and a micro-controller along with a terminate and stay resident program allow a digital dictation and voice mail system...
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5652784 |
Automatic telephone advertising provided in lieu of dial-tone
A telephone advertising service provides a short advertising message through a telephone receiver as a telephone call is initiated. The advertising message is stopped after a predetermined run...
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5646982 |
System and method for message delivery
A message delivery sequence coordinates the scheduling and delivery of messages. When a user desires to send a message, the user contacts the message delivery system. An automated voice response...
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5625675 |
Voice mail communication system
The voice mail system includes a voice mail exchanger and a mail server. A voice mail communication between a telephone and a terminal device, such as a client computer, is registered in a LAN...
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5539809 |
Location specific messaging in a telecommunications network
When one party places a long distance call to another party through a telephone network, there is a delay in completing the call after the calling party enters the telephone number of the called...
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5535263 |
Method for recording subscriber specific messages in an advanced intelligent network
A method for recording subscriber specific messages in a telephone call for use in telephone services, particularly, for use in cooperation with an AIN Service Switching Point (SSP), an AIN Service...
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5535262 |
Electronic private exchange system having talking recording function
An electronic private branch exchange system with a message recording function comprises a private branch exchange with at least one office line and a plurality of extensions for selectively...
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5519874 |
Application execution control method and system for servicing subscribers via a switchboard connected to a computer using an application management table
A subscriber terminal service system, which has a switchboard connected to a plurality of subscriber terminals and a computer connected with the switchboard and executes services to subscribers,...
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5515422 |
Automated attendant for any combination of PBX, centrex and single-line telephones
An automated attendant service supports any combination of single-line telephones, CENTREX telephones and one or more PBX in a single logical configuration. Multiple access numbers can be used to...
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5495484 |
Distributed telecommunications switching system
A distributed personal communication service system (30) includes a plurality of delivery units (14) under the control and supervision of a service unit (12). Each delivery unit (14) receives...
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5487107 |
Method and apparatus for processing telephone calls charged to credit cards
When a telephone caller charges a call to a commercial credit card an announcement which includes the name of the credit card issuer is supplied to the caller after the validation of the credit...
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5483542 |
Byte error rate test arrangement
An arrangement is disclosed for determining a byte error rate (ByER) of a received digital signal. In particular, a local byte clock signal is generated and a complement of the received signal (or...
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5469491 |
Telephone answering service with integrated voice and textual message storage
A telephone answering system for providing textual messages and voice messages generated by telephone answering of telephones of persons having telephone calls answered by the system. A system...
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5442693 |
Integrated operator console
An integrated console for a human operator who provides listing and directory services, particularly for the 800 telephone number system, to callers via a stored program switching device employs...
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5420852 |
Digital switching system connecting buses with incompatible protocols and telephone answering system and private automatic branch exchange with integrated voice and textual message recording
A digital switching system connecting buses with incompatible protocols and a telephone answering system and private automatic branch exchange with integrated voice and textual message recording is...
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5408518 |
Teleconference system featuring a call-up
When a teleconference sponsor wishes to have an SCP (service control point) for controlling an IN (intelligent network) service reserve a teleconference run, a teleconference reservation notifier...
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5396544 |
Telephone answering system
A telephone answering apparatus permits a called party to select between an automatic mode wherein a message is automatically played back to a caller without any action of the called party and a...
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5390237 |
Weather information interface system
A real time weather information access and distribution system having a central switching and interface unit accessed at least in part via a commercial telephone network. A remote weather station...
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5384832 |
Method and apparatus for a telephone message announcing device
The local telephone message announcing device automatically checks a remote telephone voice messaging system for stored messages in a consistent and timely manner, announces the presence of stored...
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5367609 |
Editing compressed and decompressed voice information simultaneously
A method and apparatus for editing the displayed voice wave form by marking the portion of interest on the screen is disclosed. Marked segment may then be deleted, for example, or copied into...
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RE34735 |
Call waiting arrangement providing options to both a subsequent calling party and to the called party
An improved call waiting arrangement where a caller is free to exercise discretion in interrupting ongoing telephone calls because the caller is prompted, for example via an audible announcement,...
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5345497 |
Voice messaging
A method and apparatus for providing voice messaging services from a plurality of central office facilities is disclosed. Customer voice messaging computers are provided access to the central...
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5333186 |
Telecommunication call billing method and apparatus
A sponsored-call service feature enables callers to obtain network-provided telecommunication services toil-free or at a subsidized rate. The sponsored-call service permits a third party sponsor to...
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5319703 |
Apparatus and method for identifying speech and call-progression signals
A method for real-time recognition of speech and call-progression tone energy includes the steps of digitizing an analog signal present on a signal line, correlating N neighboring portions of the...
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5303296 |
Telephone system
A method for using a telephone system, in order to replace the use of existing mail systems, for sending out certified or registered information. The receipt of such information is acknowledged and...
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5267304 |
Directory assistance system
In an automated directory assistance system, the telephone number of the calling party is used to determine whether or not the outgoing "spoken" message will include the area code of the...
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5249219 |
Integration of voice store and forward facility
Call completion apparatus is disclosed for enhancing the integration of voice store and forward facilities with calling parties attempting to complete telephone calls to a telephone switching...
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5245650 |
Method for adding tenant function to a voice mail system
A method is disclosed for adding a tenant function to a voice mail system. The steps of the method include: receiving a telephone call from a subscriber; determining a tenant group number of a line...
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5172404 |
System for coupling telephone answering device and voice mail apparatus together
A system combines a telephone answering device, or TAD, installed at each subscriber's premises and a voice mail center station. When IC memory is used as recording media of the TAD to record...
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