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7616742 Bandwidth reduction in a VoIP network using music on hold  
The present invention is a method and system for reducing bandwidth usage in a voice over internet protocol (VoIP) network that uses holding sounds such as music or announcements. When a customer...
7599473 Greetings based on presence status  
A voice message system utilizes presence status information obtained from a presence server in playing inbox greeting to incoming callers. The presence status can indicate the actual presence or...
7573986 Method and system for interjecting comments to improve information presentation in spoken user interfaces  
A method and an apparatus for providing audio information to a user. The method and apparatus provide information in multiple modes that represent various pieces of information and/or alternatives.
7548611 Method and system for reporting events in telecommunication networks  
Methods and systems are provided for reporting to subscribers, wireless network events in a plurality of formats and languages depending upon the particular subscriber group to which a wireless...
7542552 Method and apparatus for generating default personal greetings using text to speech conversion  
A telecommunications system includes a user database storing user information; a text-to-speech generator; and a default user greeting generator for a messaging system for generating a greeting...
7539289 Selective deactivation of a voicemail system  
A method and system are provided for allowing a subscriber of voicemail services to selectively deactivate a voicemail system and to designate a reviewed voicemail message as “unheard.” A...
7509255 Apparatuses for adaptively controlling processing of speech signal and adaptively communicating speech in accordance with conditions of transmitting apparatus side and radio wave and methods thereof  
An apparatus for processing a speech signal includes a receiver, a speech signal decoder, a speech rate conversion information detector, and a speech rate converting processor. The receiver...
7486780 System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services, with telephone-based service utilization and control  
A method and system for telephone-based service utilization and control in conjunction with interactive, real-time, voice transmission of information to a user is disclosed. A voice service system...
7474738 System and method for providing recorded messages on a communications network  
A system and method is provided for providing, maintaining and accessing recording announcements in a telecommunications system. In the preferred embodiment, the system comprises at least one...
7471774 Method and system of pausing an IVR session  
Disclosed is a method for providing communication with an interactive voice response system that includes establishing a communication session between a caller and an interactive voice response...
7450711 Adjusting music length to expected waiting time while caller is on hold  
A method of adjusting music length to expected waiting time while a caller is on hold includes choosing one or more media selections based upon their play duration and matching the selection(s) to...
7430510 System and method of using modular spoken-dialog components  
A system and method are disclosed for switching contexts within a spoken dialog between a user and a spoken dialog system. The spoken dialog system utilizes modular subdialogs that are invoked by...
7386103 Method and system for providing prompt navigation in interactive voice response (IVR) system  
Method and system for navigating in an interactive voice response system including detecting an account login request, authenticating the login request, detecting a location identifier request, and...
7366158 Connection device providing access point to wide area network  
The IP telephony system of the present invention attains addition of advertisement information to an IP telephone set without any specific server for processing all communication information. A...
7353256 Application program interface for message routing and management system  
Transmission of messages composed on one or more input devices to a single or multiple recipients by means of one or plural communication modes is facilitated. Such communication modes may include...
7280649 Personal auto attendant apparatus and method  
A method for operating a telecommunications server including configuring a personal auto attendant associated with a particular telephone extension, the personal auto attendant including a series...
7227929 Telecommunication system using message presentation during a ringing signal period  
Marketing of goods and services on telephone lines and during a period from the commencement of a telephone call to the receipt and acceptance of that call (quiescent period) when the recipient of...
7203286 Method and apparatus for combining ambient sound effects to voice messages  
A voice-mail platform in which a voice message can be combined with a sound sample such that the combined message contains background noise to enhance the persuasiveness of the message. The voice...
7197960 Method and system for generating a call processing control record  
A method and system enable the automatic generation of a call processing control record. A user creates a schedule entry comprising a plurality of data entries on an electronic scheduler. The data...
7145989 Pre-paid telephone calling card having an associated pre-recorded personal greeting  
System and a method for recording a personal greeting associated with a pre-paid telephone calling card. The system and method include and involve a data storage system for storing data...
7130392 System for providing commercial advertising to a telephone user  
A method and apparatus for providing advertising information to a caller of a telecommunications call. The advertiser provides data for the advertising message to a database and the message is...
7130386 System for providing commercial advertising to a telephone user on hold  
A method and apparatus for providing information to a telecommunications customer who has been placed in the hold state by a telecommunications network providing a call connection to said customer....
7103172 Managing caller profiles across multiple hold queues according to authenticated caller identifiers  
A method, system, and program for managing caller profiles across multiple hold queues according to authenticated caller identifiers are provided. An identity of a caller of a call received at an...
7095826 Method and system for providing enhanced call waiting  
A method and system are disclosed for providing an enhanced call waiting announcement to a called party that is busy on a first call and receives a second call. Information provided by a second...
7076035 Methods for providing on-hold music using auto-composition  
Systems and methods for creating, modifying, interacting with and playing music are provided, particularly systems and methods employing a top-down process, where the user is provided with a...
7068761 Method and system for canceling unwanted telephone calls  
The present method and system enable a called party to cancel an unwanted call and send a message to the calling party. The method and system are activated in response to a plurality of inputs...
7065188 System and method for personalizing dialogue menu for an interactive voice response system  
A method and system for personalizing an interactive voice response (IVR) system to reduce a number of key sequences to reach a desired source of information, includes storing a caller profile, and...
7046769 Computerized system for the receipt, recordation, scheduling and redelivery of telephone messages to predetermined telephone numbers  
An automated, computerized voice message storage and redelivery system and method comprises a computer for executing software commands, a telephone connection operatively connected to the computer...
7035383 Apparatus and method for channel-transparent multimedia broadcast messaging  
An apparatus and method are provided for addressing and broadcasting a message to recipients having both telephone network-based receiving devices and data network-based receiving devices. The...
7023966 Telephonic voice message store and forward method having network address and voice authentication  
Authentication of voice message recipient network addresses employs generating ( 102 ) and storing ( 104 ) a “network file” that includes “voice clips” and associated network addresses that...
7020262 Web based personal directory  
A personal directory system 10 has a translation server 40 for verifying the identity of a subscriber and recognizing the name of one or more subscribers that are stored on a personal directory...
7016481 Remote internet telephony device  
A device and process to allow remote receipt and placement of Internet Telephony connections (calls) using emulation of traditional POTS telephone service through a combination of software and a...
7010101 Method and system for termination blocking of message delivery service  
A method ( 20 ) and system ( 50 ) is provided that permits a telephone caller to leave a message for a called party that does not have a conventional answering service, such as voice mail, an...
6985561 System and method for customized telephone greeting announcements  
A system and method for providing customized announcements to callers based on the called party telephone number and the calling party telephone number. The system comprises a server system and a...
6959072 Apparatus and method for recording/reproducing voice message in exchange system having internet gateway  
An apparatus and method for recording/reproducing voice messages using an internet gateway without separately procuring a VMS (Voice Mailing System). Upon receiving the voice message from a...
6959071 Phone-call apparatus, phone-call method, communication control apparatus, communication control method, and program  
Disclosed herein are a phone-call apparatus, a phone-call method, a communication control apparatus, a communication control method, and a program. In a phone-integrated terminal, a CPU controls a...
6937699 System and method for advertising using data network telephone connections  
A system and method for providing advertising and advertising services using a telephone system. A data network telephony system includes a commercial message server that communicates with a...
6917678 Method and apparatus for monitoring telephonic members and providing directory assistance  
Telephone users desiring directory assistance services are connected via standard telephone procedures to a directory assistance provider, such as an operator. An operator provides the destination...
6885733 Method of providing a user interface for audio telecommunications systems  
A network method for using interactive voice response (IVR) for telecommunication. Voice menu options for a menu level with a voice menu hierarchy are played to a caller. Each menu option can be a...
6870910 Method and system for personalizing an interactive interface  
A personalization server is accessible to users via a network including a LAN and the Internet. The personalization server maintains information about how to personalize a call/message management...
6868140 Telephony call control using a data network and a graphical user interface and exchanging datagrams between parties to a telephone call  
In a communications network, a method and apparatus are disclosed for using a graphical user interface for telephony call control. A method is also disclosed for sending a datagram from a called...
6829331 Address book for a voice message delivery method and system  
An apparatus and method for inducing a person to store telephone numbers or other contact information entered into a new voice message delivery method and system. The invention preferably operates...
6816577 Cellular telephone with audio recording subsystem  
A cellular telephone handset stores audio files previously recorded by the user and selectively transmitted to the remote listener at a time when it is inappropriate for the handset user to speak,...
6795531 Telephone annunciator  
A telephone annunciator is disclosed which includes a voice ROM with a prerecorded message which is played back in response to a call received from an unwanted caller. A line current modulator is...
6785363 Voice message delivery method and system  
A voice message delivery method and system for delivering voice messages from a Sender to a Receiver, where neither the Sender nor the Receiver are required to be Subscribers to the system. The...
6763091 Service system for providing by confirming caller telephone number, service method and medium  
A service system for providing a service to a user comprises an application accept unit ( 4 ) for accepting an application for registration from a terminal ( 1 ) together with a telephone number of...
6760409 Method and system for ordering a telecommunication service  
A method of providing a session for ordering a telecommunication service includes receiving a telecommunication call for ordering the telecommunication service, communicating a prerecorded terms...
6728343 User appliance with voice help guide  
A user appliance incorporating the invention includes a non-volatile memory for storing (i) a series of queries regarding operating problems that may be encountered in operating the user appliance;...
6714630 System and method for screening calls  
A system for screening telephone calls is provided. The system includes a ring detector that generates ring status data, such as a first data value when a ring signal is being received and a second...
6704395 System and method for reducing call interruptions on a telephone  
The present invention comprises an improved telephone system and method that reduce call interruptions to a telephone, i.e., reduce interruptions caused by a caller placing a call to the telephone....
Matches 1 - 50 out of 170 1 2 3 4 >