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7613283 |
Method and apparatus for interactive voicemail
A system and method for delivering interactive voice messages using a voice messaging system are disclosed. In an illustrative embodiment, the system comprises a voice messaging processor and...
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7590226 |
Telephone message system and method
A telephone message system accessible to a calling party attempting to reach a called party is disclosed. The system includes a carrier switch configured to route telephone calls via a public...
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7581001 |
Communication management system for computer network-based telephones
A system and a method for monitoring a computer network to detect data packets including audio or video data, such packets being part of a communication session, for storing these packets and for...
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7567655 |
System and method for accessing a messaging service using a short dialing sequence
A system and method for providing easy access to messaging services in a telecommunications network having office switches that are used by different providers of telephone and messaging services....
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7450971 |
Telecommunication terminal apparatus
A CPU 10 operates in response to an instruction for starting reproduction of a melody to read out tone color data and tempo data included in selected musical composition data from a RAM 11 or a...
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7386102 |
System for remote control of an automated call system
A system for automatically generating and controlling a plurality of outgoing telephone calls from a first physical location, includes displaying, in a second physical location that is physically...
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7386101 |
System and method for call answer determination for automated calling systems
There is disclosed an automatic calling system which analyzes the contents of detected voice on a called line and controls the operation of the calling system dependent upon the analyzed context....
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7382874 |
Shared recorded digital voice system
A telephone interface device adapted for the transmission of recorded audio files over communication channels is disclosed. The telephone interface device comprises electronic circuitry contained...
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7313229 |
System and method for delayed or repeated message delivery
A system and method that records a message and then delivers the message to one or more recipients. The message may be delivered to the recipients at some determined later time. Each recipient may...
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7310412 |
Personalized recorded message via message delivery system
Message delivery system primarily for answering machines which provides a realistic sounding recorded message containing an individualized personal greeting which can be delivered onto one or more...
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7236775 |
Method for transmitting destination information in mobile communication terminal
A method for transmitting and for storing destination information in a mobile communication terminal is disclosed. The method for transmitting destination information includes determining whether a...
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7221739 |
Callback function for messaging platform in public telephone system
A messaging system includes a messaging platform storing a message from a calling party, a switching mechanism for receiving a call from a subscriber to access the stored message, and a routing...
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7184521 |
Method and system for identifying a party answering a telephone call based on simultaneous activity
A method and system for identifying whether a communicating party is a person or an automated device is provided. The identification system determines whether a person or an automated device is...
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7158630 |
Do-not-call compliance management for predictive dialer call centers
A mechanism and method for updating local call information databases for calls to be placed by predictive dialers deployed at different geographic locations within a communications network.
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7151821 |
Realcall message delivery system with echo cancellation
Interactive system for responding to conditions after an answering machine has been detected in an automatic telephone number dialing and announcing system so that realistic sounding recorded...
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7054419 |
Answering machine detection for voice message delivery method and system
An apparatus and method for detecting an answering machine for a new voice message delivery method and system. The invention detects the presence of an existing answering machine or voicemail...
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7023970 |
Arrangement in a local computer for sending voice messages to a unified communications system
A user computer, for example a personal computer (PC), includes a recorder configured for generating an audio file having an identifier enabling a unified messaging system to identify the audio...
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6990179 |
Speech recognition method of and system for determining the status of an answered telephone during the course of an outbound telephone call
A system for determining the status of an answered telephone during the course of an outbound telephone call includes an automated telephone calling device for placing a telephone call to a...
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6960713 |
Portable telephone
A portable telephone produces either beep sound or melody sound as incoming call sound. The melody sound is produced based on music data, which are stored in advance or downloaded from the...
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6954518 |
Voice over IP voice mail system configured for placing an outgoing call and returning subscriber to mailbox after call completion
An IP telephony gateway and a voice mail resource enable a voice mail subscriber to place an outgoing call to a destination party from a voice mail session according to the voice over IP (H.323)...
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6937703 |
Connection of a computer to a telephone exchange
The present invention relates to a telephone system, an exchange and a method for setting up telephone connections between a computer, which is an extension of the exchange, and the exchange via a...
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6928157 |
System and method for automated customer calling
A system and method for providing an operator with automated calling functions allows the operator to be on the line when a customer call is placed so that a sales call can begin immediately if a...
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6920204 |
Thundercall, the call before the storm
ThunderCall is a computer based system for delivering NWS(National Weather Service) severe weather warnings as a message (personalized information, if desired) via an automated dialing system to...
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6912270 |
Communications system
A message distribution system for distributing a message via a telecommunications network to a plurality of communications terminals comprises: a message unit for contacting each of the terminals...
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6829331 |
Address book for a voice message delivery method and system
An apparatus and method for inducing a person to store telephone numbers or other contact information entered into a new voice message delivery method and system. The invention preferably operates...
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6778660 |
Customer interaction system
An improved contact center is disclosed in which voice contacts may be processed by agents simultaneously by storing incoming voice and responding to it in near real time. The technique permits an...
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6697481 |
Call center system, method for receiving call, and a computer program thereof
The customer inputs the customer's identification data to the customer's terminal ( 7 ). The customer's terminal sends the input identification data to the server ( 2 ). The server ( 2 ) acquires...
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6693993 |
Emergency notification and rescue request system
In an emergency notification and rescue request system having an answer detector for detecting a call receiving party's answer to a telephone call, the answer detector comprises a level detector...
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6678358 |
Automated nodal calling system
An automated nodal calling system comprises a database having a plurality of phone numbers and associated geographic identifiers. In the event of an emergency, an emergency calling area is defined...
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6567504 |
Automated calling system with database updating
An automated calling system includes a database comprising phone numbers and one or more data fields associated with each phone number. Phone numbers (callees) in the database are selected based on...
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6556664 |
Public notification system and method
An automated calling system includes a database comprising phone numbers and one or more data fields associated with each phone number. Phone numbers (callees) in the database are selected based on...
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6470077 |
Apparatus and method for storage and accelerated playback of voice samples in a call center
A call center includes a recording/playback unit for recording audible signals received (during an outgoing call) from a remote party location, while a call classifier unit within the call center...
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6356634 |
System for pre-recording and later interactive playback of scripted messages during a call engagement
The present invention provides a communications system and maintenance system for telephone contact. The present invention is designed to be a stand-alone system used in concert with computers and...
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6324262 |
Method and system for automated delivery of nontruncated messages
Interactive system for responding to conditions after an answering machine has been detected in an automatic telephone number dialer system so that realistic sounding recorded messages can be...
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6269151 |
System and method for delivering voice messages to voice mail systems
A system of delivering a message to a voice messaging system, coupled to a telephone extension, calls a telephone number received from a database. Subsequently, the call is monitored for speech...
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6226360 |
System and method for delivery of pre-recorded voice phone messages
A system and method for delivering automated pre-recorded messages to intended recipients is disclosed. An automated call controller places phone calls to intended recipients and plays a...
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6215857 |
System, method and apparatus for direct voice mail access and blocking
A telecommunications system and method is disclosed for enabling a calling subscriber to invoke the forwarding of a call to a voice mail system for the called subscriber on a call-by-call basis in...
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6169786 |
Method for accomplishing complete re-dial
In a method of leaving a message for a calling party in an automatic long-distance re-dialing service where a called party returns a call from the calling party but the calling party does not...
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6125175 |
Method and apparatus for inserting background sound in a telephone call
A system inserts one or more background sounds in a telephone call between a calling party and a called party. The system includes a network node coupled to a first telephone used by the calling...
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6009149 |
Automated calling system with database updating by callee
An automated calling system includes a database comprising phone numbers and one or more data fields associated with each phone number. Phone numbers (callees) in the database are selected based on...
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5974117 |
Telecommunication system
A computer-controlled telephone system capable of answering a call to a user telephone associated with the system, notifying a user of the call, and telephoning a previous caller upon command by...
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5923733 |
Group message delivery system
The invention provides a group message delivery system that includes a memory device coupled to a group message controller. The group message controller generates a group telephone number and a...
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5881104 |
Voice messaging system having user-selectable data compression modes
There is provided a portable packet switched wireless voice messaging device capable of transmitting and receiving a digital voice signal. The device includes a microphone for inputting a voice...
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5844974 |
Emergency telephone communications system
An emergency telephone communications system allows communications during congestion in the event of disaster. The system includes an exchange and telephones connected to the line circuits thereof....
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5822404 |
System and method for identifying remote communications formats
In a telecommunications system 10 in which remote terminals 20A through 20G are exchanging information with Interactive Information Response Unit (IIRU) 30 via communications in diverse formats...
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5809113 |
Enhanced, deferred messaging service
An enhanced, deferred messaging service ensures a message is received even when an answering machine is connected to a line and receives the call. In such a case, the service notes the number of...
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5761271 |
Telephone answering device with improved pager access feature
A telephone answering device, having an automatic page feature for automatically paging a user after a message has been recorded thereon, is programmed to dial the telephone number of a paging...
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5671269 |
Telephone communication apparatus including reply apparatus for responding to an incoming telephone call
A telephone communication apparatus includes computing equipment programmed to send and receive telephone calls over a telephone line and a communication board connected to the computing equipment...
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5644624 |
Automatic telephone call origination and retry system and method of operation
A system and method in which the user is provided the option of automatic recall of selected numbers which have been previously called. The computer based system which is controlled by operation of...
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5533103 |
Calling system and method
An automated computer calling system is disclosed for correlating diverse types of recorded information, such as voice or video, with data records that have been previously stored and/or...
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