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6925307 |
Mixed-mode interaction
A user of a wireless device, such as a mobile phone, can make purchases or obtain information via a network, such as the Internet, using both voice and non-verbal methods. Users can submit voice...
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6917678 |
Method and apparatus for monitoring telephonic members and providing directory assistance
Telephone users desiring directory assistance services are connected via standard telephone procedures to a directory assistance provider, such as an operator. An operator provides the destination...
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6912275 |
Secure remote access to voice mail
A coupler includes an analog port for interfacing with a telephone answering system a network port that is adapted for connection to an insecure network. The security problem associated with...
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6909780 |
Voice mail call out method and apparatus
A method for operating a telephone server includes receiving an incoming call from a caller, coupling the incoming call to a voice mail server, coupling the incoming call to a voice mail mailbox...
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6910050 |
Animal care registry system and method
An animal registry system and method utilizing information either borne by an animal or obtained from the normal abode of the animal to obtain veterinarian, search and/or rescue, concierge and...
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6888926 |
Extension telephone answering device and system employing same
A wireless answering system is disclosed in which answering functions executed at a main telephone answering device can be controlled from an extension answering device. The extension answering...
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6882860 |
Method for issuing a incoming call alert according to service options in a composite cellular terminal
A composite cellular terminal providing various service options issues different call termination alert tones and different call termination display messages according to types of terminated calls....
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6879665 |
Method and apparatus for sending messages in a data processing system
A method and apparatus in a computer for processing voice messages. A voice message is recorded. Responsive to recording of the voice message, an identifying string is automatically inserted into a...
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6868143 |
System and method for advanced unified messaging
Systems and methods for providing advanced unified messaging are described. The subscriber specifies preferences based on message type, access device type, the subscriber's schedule, and other...
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6868140 |
Telephony call control using a data network and a graphical user interface and exchanging datagrams between parties to a telephone call
In a communications network, a method and apparatus are disclosed for using a graphical user interface for telephony call control. A method is also disclosed for sending a datagram from a called...
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6868268 |
Audio calling name and number delivery
An audio calling name and calling number delivery method is disclosed. When a call is made from a calling party telephone to a called party telephone, a message is sent from an originating service...
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6865625 |
Communication device with multi-line message memory access and method therefore
A communication device ( 100 ) includes a processor ( 130 ) for processing communications on more than one communication line and a multi-line message memory ( 200 ) including a memory storage...
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6865260 |
System and method for electronic message status certification
This invention is directed to a system and method for providing a status certification for a message in a communications network. An embodiment of this invention is a voicemail system, which...
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6862341 |
Device and method of interfacing voice data between a switch and a computer system
An interface device and a method according to the invention interfaces between a user and a switch according to programming parameters.
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6842505 |
Communications system enhanced with human presence sensing capabilities
A communications system, which has a plurality of terminals connected thereto, has one or more object presence detecting devices associated with the individual terminals. The detecting devices...
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6829331 |
Address book for a voice message delivery method and system
An apparatus and method for inducing a person to store telephone numbers or other contact information entered into a new voice message delivery method and system. The invention preferably operates...
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6816723 |
Telephony device with integrated messaging
A cordless communication device is provided in which a processor used to code and decode signals for the wireless communication is further used to process messages for an integral answering...
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6816577 |
Cellular telephone with audio recording subsystem
A cellular telephone handset stores audio files previously recorded by the user and selectively transmitted to the remote listener at a time when it is inappropriate for the handset user to speak,...
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6813660 |
Wireless portable electronic device capable of receiving
A portable device capable of storing data and receiving signals is provided. The portable device includes a connecting interface, an access circuit for implementing read or write commands, a memory...
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6807254 |
Method and system for interactive messaging
A method and system for interactive message communication, including the steps of receiving a marked up e-mail by an interactive voice response system, the marked up e-mail containing a menu,...
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6792082 |
Voice mail system with personal assistant provisioning
A personal assistant system uses context to intelligently make contacts and for provisioning an address book. The system can be customized by subscribers for all or specific contacts. The system...
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6792143 |
Recognition of handwriting in mobile station
The invention relates to improving the functions and applicability of a mobile station ( 201 ), ( 301 ), ( 401 ). Advantageous embodiments of the invention include a method in which graphic...
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6788766 |
Methods and apparatus for providing location dependent cellular telephone communications
Methods and apparatus for establishing a telephone connection with a telephone station set located near to a desired location. Participating telephone users submit log-in data containing their...
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6785363 |
Voice message delivery method and system
A voice message delivery method and system for delivering voice messages from a Sender to a Receiver, where neither the Sender nor the Receiver are required to be Subscribers to the system. The...
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6782079 |
Method and system for filter based message processing in a unified messaging system
A method and system for processing messages in a unified messaging system. In particular, the system enables legacy e-mail, voice mail and facsimile systems to be integrated with a unified...
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6778652 |
Method and apparatus for establishing and facilitating a voice call connection from a client computer to a PSTN extension
A method and apparatus for establishing and facilitating a voice call connection from a client computer to a PSTN extension includes incorporating offers to participate in a voice communication...
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6775371 |
Technique for effectively providing concierge-like services in a directory assistance system
Telephone users desiring directory assistance services are connected via standard telephone procedures to a directory assistance provider, such as an operator. An operator provides the destination...
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6771749 |
Method and apparatus for delivering messages to a device
A method and apparatus for sending messages to a portable device. The apparatus broadcasts query signals and receives an identification code from a portable device as a reply. The identification...
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6771744 |
Methods and systems for data collection and processing in association with service performed in a telecommunications system
Methods and systems are provided for collecting and transmitting data obtained in association with service performed by a technician at a customer service location in a telecommunications system....
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6771743 |
Voice processing system, method and computer program product having common source for internet world wide web pages and voice applications
A voice processing system, method and computer program product therefor, allows telephone callers without computers to access World Wide Web pages from the Internet. Usual graphical-based...
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6768789 |
Method and system for call answering
The present invention provides a novel system, method and apparatus for answering a telephone call. In one aspect of the invention, there is provided a system for call answering that includes a...
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6765998 |
Method and system for providing quick directions
A method and system for providing a telephone caller information assistance such as driving directions from a starting location to a destination location. To obtain information assistance, the...
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6760409 |
Method and system for ordering a telecommunication service
A method of providing a session for ordering a telecommunication service includes receiving a telecommunication call for ordering the telecommunication service, communicating a prerecorded terms...
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6757360 |
Method and apparatus for filtering incoming telephone calls
A technique for using a computer system to filter incoming telephone is provided. The computer system decodes caller ID information in an incoming telephone call and compares the decoded caller ID...
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6757361 |
Signal monitoring apparatus analyzing voice communication content
A signal monitoring apparatus and method involving devices for monitoring signals representing communications traffic, devices for identifying at least one predetermined parameter by analyzing the...
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6754324 |
Systems and methods for no-answer redial and connect
A calling party dials a called party, a no-answer status is received, and the called number is automatically redialed at intervals until receiving an answer status or reaching a maximum limit....
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6751297 |
Method and system for multimedia network based data acquisition, recording and distribution
An intelligent digital recording system, in conjunction with public centralized network resources, provides wide area multimedia (Fax, Internet, Screens, Video, Voice, etc.) recording SERVICES. The...
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6751296 |
System and method for creating a transaction usage record
A method of creating a transaction usage record is provided. An input signal is received. A transaction usage record is created in response to the input signal. An event jacket is created. The...
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6748057 |
Method and apparatus for correlating a unique identifier, such as a PSTN telephone number, to an internet address to enable communications over the internet
A directory service, containing unique identifiers (e.g., telephone numbers) and related Internet address(es), accessible through the Internet. An Internet-enabled communication system, such as...
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6744862 |
Remote prescription refill system
A central station is provided to which the pharmacy can forward calls at the convenience of the pharmacy. A caller will call in to the pharmacy to request a refill and the call will be...
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6744876 |
Tone sending device of electronic private branch exchange
A tone sending device of an electronic private branch exchange is provided which is capable of using a voice message from outside as a tone to inform an extension telephone or a central office line...
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6741689 |
System and method for providing call subject information to a called party
A system and method is provided for providing call subject information to a destination device. A call subject platform provides a selection menu to an originating device to receive call subject...
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6738458 |
Methods and systems for changing the domain association of a mailbox in a messaging system
Methods and systems are presented for changing the association of a mailbox from a first domain to a second domain in a messaging system that includes mailboxes organized into domains....
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6731926 |
System and method for delivering a message waiting indicator message to a wireless system
A system and method for delivering a message waiting indicator (MWI) message to a wireless system, such that a Mobile Telephone Switching Office (MTSO) of the wireless system can recognize the MWI...
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6728343 |
User appliance with voice help guide
A user appliance incorporating the invention includes a non-volatile memory for storing (i) a series of queries regarding operating problems that may be encountered in operating the user appliance;...
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6728363 |
Determining expected call waiting time in a call center queue
The estimated call waiting time process uses sampling statistics gathered over a moving window to determine the expected call wait time for each particular call into a call center. The window size...
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6724867 |
Method and apparatus for automatic message transfer from a remote messaging system to a local communication device
The system comprises an off-premises voice or fax mail system and an on-premises CPE device that can periodically interrogate the telephone line to monitor for signals indicating that a voice or...
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6721398 |
Unified messaging system
A unified messaging system, comprising a plurality of nodes ( 100 a -100 f ) and network means ( 103 ) for interconnecting said plurality of nodes for distributed operation, each node comprising...
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6721408 |
Method and apparatus for recording or forwarding messages
A system and method provide the capability for a visitor to a home or business to leave an audio message for the occupants if they are not present. Outside the home or building, an interface may be...
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6714630 |
System and method for screening calls
A system for screening telephone calls is provided. The system includes a ring detector that generates ring status data, such as a first data value when a ring signal is being received and a second...
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