|
Match
|
Document |
Document Title |
|
|
RE43386 |
Communication management system for network-based telephones
A signal monitoring apparatus and method involving devices for monitoring signals representing communications traffic, devices for identifying at least one predetermined parameter by analyzing the...
|
|
|
8175591 |
Barrier operator system and method using wireless transmission devices
A system includes a wireless speech transmission device that communicates a wireless transmission of speech representing data in a first protocol via a wireless network. The speech representing...
|
|
|
8175581 |
Selective message notification system
A method, system and apparatus for the selective notification of incoming electronic messages. In this regard, a selective message notification method can include selectively generating a...
|
|
|
RE43324 |
VOIP voice interaction monitor
A signal monitoring apparatus and method involving devices for monitoring signals representing communications traffic, devices for identifying at least one predetermined parameter by analyzing the...
|
|
|
8155275 |
Systems and methods for managing alarms from recorders
Systems and methods for managing alarms from recorders are provided. An exemplary method comprises the steps of: receiving alarm alerts from one or more recorders by a central application module,...
|
|
|
RE43255 |
Machine learning based upon feedback from contact center analysis
A signal monitoring apparatus and method involving devices for monitoring signals representing communications traffic, devices for identifying at least one predetermined parameter by analyzing the...
|
|
|
8135123 |
Methods, systems, and products for responding to communications
Methods, systems, and products are disclosed for responding to a communication. The communication is received from a sender's address and is destined for a recipient's address. An audible message...
|
|
|
8130938 |
Systems and methods for endpoint recording using recorders
Embodiments of the present invention provide systems and methods for recording media communications. An exemplary method is comprised of the following steps: configuring an endpoint recording...
|
|
|
8130926 |
Systems and methods for recording data
Included are embodiments for recording data from a communication. A least one embodiment includes a system for recording data from a communication. Embodiments of a system include a controller...
|
|
|
8121839 |
Method and apparatus for detecting unsolicited multimedia communications
A service is configured to analyze multimedia communications to determine a likelihood that the communication is unsolicited. For example, the service may inspect e-mail messages, instant messaging...
|
|
|
RE43183 |
Signal monitoring apparatus analyzing voice communication content
A signal monitoring apparatus and method involving devices for monitoring signals representing communications traffic, devices for identifying at least one predetermined parameter by analyzing the...
|
|
|
8099046 |
Method for integrating audio and visual messaging
A communication system that integrates audio and visual messaging, including a mobile communication device for receiving visual messages and for transmitting voice messages to a recipient, a base...
|
|
|
8098600 |
Computer, internet and telecommunications based network
A method and apparatus for a computer and telecommunication network which can receive, send and manage information from or to a subscriber of the network, based on the subscriber's configuration....
|
|
|
8094803 |
Method and system for analyzing separated voice data of a telephonic communication between a customer and a contact center by applying a psychological behavioral model thereto
A method for analyzing a telephonic communication between a customer and a contact center is provided. According to the method, a telephonic communication is separated into first and second...
|
|
|
8069030 |
Language configuration of a user interface
The invention relates to an electronic device, which includes a voice user interface (VUI), speech-recognition devices (SR) for implementing the voice user interface (VUI), and memory (MEM), in...
|
|
|
8060055 |
Method, system and color ring back tone platform for downloading media resources to terminal
The present invention discloses a method for downloading media resources to a terminal. The method may be applied to mobile communication network, and includes: calling by a calling terminal a...
|
|
|
8060364 |
Apparatus and method for event-driven content analysis
An apparatus and method for the event-driven analysis of media contents derived from customer interactions is disclosed. Content analysis is executed exclusively on those segments of the...
|
|
|
8054166 |
Method and apparatus for telephonically accessing and navigating the internet
A method for accessing and browsing the internet through the use of a telephone and the associated DTMF signals is disclosed. The preferred embodiment provides a system that converts the...
|
|
|
8041051 |
Dual streaming with exchange of FEC streams by audio sinks
A system and method is described herein in which an audio source wirelessly transmits audio content to a first audio sink over one wireless link and to a second audio sink over another wireless...
|
|
|
8036373 |
Methods and systems for providing dynamic message content to callers on hold
Methods and systems for providing dynamic messages to callers on hold are disclosed. In one such method, a telephone call is received into a queue and a first wait time is calculated which...
|
|
|
8032122 |
Systems and methods for providing enhanced voicemail services
Methods for provisioning and initializing visual voicemail services on a mobile device, setting or changing a voicemail greeting for visual voicemail service, changing a password for accessing...
|
|
|
8032109 |
Method and system for obtaining emergency caller location
Methods and systems for obtaining the location of a caller during an emergency or other telephone call. Before or during a call, a phone system can obtain from one or more sources a subscriber...
|
|
|
8027450 |
Call forwarding to voice mail systems based on redirecting number
A method includes receiving a forwarded call. The forwarded call corresponds to a call forwarded from a first redirecting telephone device to a second redirecting telephone device. The forwarded...
|
|
|
8027436 |
User initiated voice mail reset system
Systems and methods are presented for a user-initiated process by which a voice mail retrieval number and/or voice mail deposit number can be reset without requiring the assistance of network...
|
|
|
8019052 |
System and method for providing a customized dialtone
A system and method for customizing telephone communications is presented. The system and method may include a network node configured to communicate pre-dial content to the user of a...
|
|
|
8019051 |
Method and apparatus for ordering communications
The present invention provides for the ranking of messages for presentation to a user based on user behavior with respect to previous messages received from ranked communication endpoints. In...
|
|
|
8000465 |
Systems and methods for endpoint recording using gateways
Embodiments of the present invention provide systems and methods for recording media communications an exemplary method is comprised of the following steps: receiving instructions at a gateway to...
|
|
|
7995710 |
Telephone-receiving call center system
A call center system used for receiving incoming calls in accordance with the present information has a plurality of terminals, an incoming-call control apparatus and an exchange. Each of the...
|
|
|
7962159 |
Method and system for receiving data on a portable device
disclosed are a method of and a system for receiving data on a portable device. The method comprises the steps of providing a portable device having a data modem with active and dormant stages, and...
|
|
|
7957972 |
Voice recognition system and method thereof
A voice recognition system and method thereof. The communication system comprises a setup controller, a voice recognition controller, and an application controller. The setup controller receives a...
|
|
|
7949328 |
System for delivering user-generated short-text notified multimedia messages between operator networks
A system for delivering a multimedia message from a message sender in a sender voice/video short messaging service system (VVSS) operator network to a message recipient in a recipient operator...
|
|
|
7945679 |
Presence service system, a presence apparatus, a presence service method, and a presence service program
In a presence service system, at least two terminals are connected via a network to each other for communicating presence information therebetween. Each terminal applies a presence notification...
|
|
|
7945028 |
Coalescence of voice mail systems
A coalescence voice mail service provider enables a user to access all of the user's voice mail systems implemented within the various telecommunications systems the user has accounts with. Using...
|
|
|
7941146 |
Method and apparatus for handling DTMF requests when inter-switch handover is involved
In an embodiment of the method for handling subscriber input during interswitch handover of a call from a first switching station to a second switching station, DTMF digits received at the second...
|
|
|
7940907 |
Method, system, and article for placing a telephone call to a previously-called party
Upon receiving a service code from a calling party, a list of parties previously called by the calling party is retrieved. An audio message is generated based on the list, and communicated to the...
|
|
|
7933388 |
Method and system for providing information and advertising content in a telephone system
A method for operating a directory assistance process adapted to provide a targeted message to incoming callers totally or substantially free of one or more 411-type directory assistance calling...
|
|
|
7933387 |
Voice transition script caller
A system allows an agent to execute an interaction protocol, to create an interaction between the agent and a contact. The agent or a computer dialing system initiates a call to a contact and the...
|
|
|
7924821 |
Method and communication system for implementing calling tapping at flash
The invention discloses a method for implementing Calling Tapping at Flash, which includes the steps of: when there is a new voice message for a user, actively initiating an SIP message carrying...
|
|
|
7912963 |
Methods and apparatus to control a voice extensible markup language (VXML) session
Methods and apparatus to control a voice eXtensible Markup Language (VXML) session are disclosed. An example application server comprises an interface to send a first protocol message to a media...
|
|
|
7907702 |
Communication device for visually impaired persons
A communication device for visually impaired persons assists the user to determine the function of each key and input on the modern-day device. The communication device includes a plurality of...
|
|
|
7895283 |
Audio message driven customer interaction queuing system
This application is for an audio message-driven customer interaction queuing system for retail, help desk or any public web page in a support context, allowing web page visitors to utter questions...
|
|
|
7890085 |
Delayed user notification of events in a mobile device
A sender-specified courtesy notification scheme to delay notification by a receiving device of the receipt of a data message is disclosed. A sender may specify a notification parameter defining a...
|
|
|
7873034 |
System and method for providing feature mediation and orchestration on internet protocol service networks
Systems and methods for providing feature mediation and orchestration on SIP-enabled networks are shown. In one exemplary embodiment, a method may include providing a first telephony services...
|
|
|
7873148 |
Handset originated programmable ringback replacement system
A handset-originated ringback replacement system for modifying or replacing certain communications network tones is disclosed. Communications devices activate and interact with the...
|
|
|
7873153 |
Priority task list
Tasks for managing a network can be displayed in a priority task list. Tasks can be selected for inclusion based on rules, such as rules relating to best practices. The rules can be applied against...
|
|
|
7869772 |
Mobile phone and use management system thereof
A mobile phone use management system which manages use of the mobile phone includes the mobile phone and a signal transmitting device which transmits the signal for controlling the power supply of...
|
|
|
7861088 |
Method and system for verifiably recording voice communications
A system and method can verifiably record a voice communication between participants of the voice communication by connecting a first participant to a verifying service provider, connecting between...
|
|
|
7856096 |
Erasure of DTMF signal transmitted as speech data
A DTMF signal processing apparatus of the present invention comprises a data divider unit, a DTMF signal component analyzer unit, a weighting processing unit, a buffer, a DTMF signal erasure...
|
|
|
7852992 |
Methods and apparatus for audio communication
A system receives a complete audio message from an originator, and transmits the complete audio message to a destination. The system buffers the complete audio message at the destination. The...
|
|
|
7822050 |
Buffering, pausing and condensing a live phone call
In one embodiment, a telephone locally buffers and then processes received voice data to resolve communication impediments and for other reasons. The locally buffered voice data can be, for...
|